We went to St Louis Lambert because my daughter had a soccer camp at Wash U in July…read more All the reviews from 2025 were 1 star. They weee all focused on negative customer service. We had the opposite experience, our rep was friendly, she wasn't pushy about the insurance, prepay gas, other nonsense. The price was as we had reserved on their website. Return also not a problem with the gas. Everything was fine. I would rent from there again.

These people can not speak in a logical manor. They are over priced and absolutely not worth it. I…read morecould not book with one of the other car rental establishments and picked dollar, and what a mistake that was. So expensive for a second rate vehicle. The people that work there are the most ungrateful horrible people. Do not rent from this location.

This is a good Thrifty car rental location. My representative (Malisa) did an outstanding job. She…read morehad me booked and in a car within 4 minutes. I was thoroughly impressed by her speed and professionalism. I received a new ca, with updated features, which made my travel seamless.

From our amazing experience in Florida we decided to go same route visiting Illinois! We landed and…read morelooked up followed signs outside. There it was a shuttle waiting for us to take us to rental location. Not sure how that works but we were very happy we didn't have to wait. Smooth sailing. The service here was superb! The shuttle drivers and employees were very welcoming and helpful. Restrooms available and a waiting area. Our rental was nice and did not disappoint! The same for drop off! Shuttle was waiting to take us to airport. Great service! Don't forget tip $$ Please remember your pictures before and after inside and out best as possible. Or a video helps too! I always take picture showing full gas tank! Keep receipts available!

Booked a rental car and prepaid online. When i arrived to the location, you aren't allowed to bring…read morepersonal vehicles on the lot. My husband had to let me out on the main road and i had to walk to the building which is towards the middle/back of the lot. Upon entering, the service counter and waiting area was clean, and organized. There was only one worker checking customers in and only 4 customers in line. I waited in line for about 25 minutes before getting serviced. Once i got checked in, i was told my rental car location and that it was at the far back end of the lot,and i had to walk to go get it. The gentleman working the counter was pleasant. The process should be a different. A worker should be bringing the car to the customer, instead of making them walk all over the parking lot looking for their car. And they should ensure that the windows and car is cleaned off for the customers before letting them leave. I had to run the car through the wash.

This is a late review, but one that I should recount…read more This Avis location stepped up in ways I hadn't seen others do. I came the day after an unexpected snowstorm that shut everything down the day before. The staff was attempting their best to prep cars as fast as possible but the line was long. Yet, I did not hear any of them complain as they just kept moving. When it came to my turn they put me in an AWD vehicle, helped me take my luggage to my rental, and ensure it was ready to go. They were very nice, polite, and extremely helpful.

I was very surprised to see all these ratings for this Hertz location that were so poor. I have…read morerented cars numerous times on trips to St. Louis and almost always had a horrible experience, renting from a nearby competitor who always seem to have the lowest prices. This was my first time using Hertz and from beginning to end it was the best experience by far that I have ever had renting a car from the airport area in St. Louis. Unlike my experience at other local rental agencies, this place was adequately staffed, and there weren't horrible, long lines. The car was what I expected. It was hands-down my best car rental experience in St. Louis. I will definitely use them again in the future. Hopefully my experience continues to be the same in the future.

Nearly my entire experience with Hertz has been a nightmare, but the airport location takes the…read morecake. I have never been treated so poorly as a customer in my life. I went to Hertz for a long term, indefinite rental. I am currently waiting on my personal vehicle to be ready for pickup. In the meantime, I rented a 3 row vehicle from the Ballwin, MO location. The first time I got in the car, there was a potent smell of air freshener. It was annoying, but I figured it would subside in a day or two. Nothing worth mentioning. Fast forward a couple of hours. I pulled over at the gas station, and went to put my sunglasses in the glove compartment. That's when I found the half gone bottle of tequila. So, I was unknowingly driving with an open container. I chalked it up to a silly mistake, tossed it in the trash, and went on with my life. As the days passed, the air freshener odor did subside, but only to reveal what it was attempting to hide. The vehicle smells like a bar. Someone must have been chain smoking in it prior to my rental. I called, many, MANY times to swap it out. On the rare occasion Hertz actually answered, they'd say they couldn't help me because they didn't have any other 3 row vehicles to swap for. Finally, after several of these conversations, I asked what they suggested. I was told to call around to the other locations to swap out. So I did. The O'Fallon employee was the only kind person in the process. He did not, however, have a vehicle I could trade for. On my 3rd attempt he suggested I go to the airport because they always have "plenty or 3rd row vehicles to choose from". I told him I had been unable to get in touch on the phone with the airport location. He informed me that they are usually too busy to answer, and I'd be fine just driving in to swap out. This was after a week and a half of countless attempts to swap out. So I drove to the airport in the middle of my work day. It's over an hour round trip. I got to the airport location and explained my scenario. The employee could not have been less concerned (even with the open container story), and was clearly annoyed by me. She made a phone call to someone, hung up, then said they couldn't help me and I'd have to go back to the original location I'd picked up from. By this point, I've had the stinky smoke mobile for a week and a half and was extremely frustrated. I told her how both locations had told me to check with others, and that O'Fallon had specifically routed me to them. I said how it wasn't acceptable for me to go into the second weekend of driving my kids around in a smoke filled vehicle. All she responded with was "The gate is locked. I'll call them to open it." Even after my protest, she said the same thing. No response to my concerns. No acknowledgment that I'd actually even said anything. She then stood up and walked in the back. I didn't know if she was checking on something, or what, so I waited. As time ticked on, I realized that my work conference call was about to start. I asked multiple other employees if they knew where she went. Zero help. 15 minutes later, I asked an employee what they recommend. She said to drive to the Clayton location and ask for help. Even though they just said that Ballwin was the only location who could swap cars for me?! I finally ran out of time and had to leave to get on my call. The original employee never came back. She literally ghosted me. I called the customer service number and got passed from person to person. Eventually someone took my information and said they'd escalate to management. That was 10 days ago. Not a word from anyone. I've now been in this nasty car for almost THREE WEEKS. Hertz gave me a disgusting car that isn't fit for rental, and treated me like I am an inconvenience when I tried to remedy the scenario. And guess what? I'm STILL in the nasty, ash tray of a car. I drive all day for work, and have to sit in the nastiness. Absolutely egregious and unacceptable. I will NEVER use them again. Airport location employees, you are absolutely awful.

We booked our car through Coscto. Received a great rate. Upon arrival at the airport our shuttle…read moredriver was amazing! Check in was quick and easy and we were on our way with a great SUV! We returned it on a Sunday, yes it's was busy and the staff was in full swing! Thank you budget for great service and a great ride!

Very dishonest company…read more 1) Booked a hybrid suv, and shortly before my trip was sent an email saying my vehicle was a small vehicle instead, and at a slightly higher price 2) At the counter at St louis budget, I was told they didnt have the vehicle that was assigned to me, so they would give me a truck or jeep, and would lock it at the same rate, and would lock in a 3.99 gas rate (GET RECEIPTS PEOPLE, THEY WILL TELL YOU AT THE COUNTER THAT THEY DO NOT PROVIDE IT UNTIL AFTER THE RENTAL, BUT GET SOMETHING IN WRITING BECAUSE THEY MAKE MISTAKES AND/OR LIE 3) I was booked a higher price than promised for the vehicle, and am now working with budget support (which is terrible) are recouping cost so that I pay what was promised.

I would like to point out the professional communication throughout my wait in store and…read morecommunications via phone/email during my stay and prior to my arrival. This review is for Mel Woodson, a management trainee. This young man is going places...he was very personable, friendly, and very respectful. Also a big thank you to the gentleman that helped me during my return as well. They were gentleman and very respectful. This provided a very positive experience for me. My flight was delayed and I landed past my reservation and he helped me in a very efficient manner and was super nice. I appreciated his genuine nature and making sure I chose something that suited me well and made me feel comfortable during my work stay. I hope he continues to grow with his experience here at enterprise and continues to do well. This is my first time renting in Missouri with Enterprise and it was such a positive experience. My only suggestion/ complaint, it was Just a little confusing when returning, you have to turn at the light and enter a side gate. There was an arrow but I wasn't for sure if it meant the area I was in or through that lot. Depending on what gps you use, it will take you to the front with like visitor parking. Perhaps more signage or better signage for those new to area. I arrived late at night days prior, so I only saw one side when using the shuttle at first arrival and this was a new side to me when returning during the afternoon.

I rented a car from Enterprise for 3 days while visiting St. Louis. I was impressed with every…read moreaspect of my rental from pick up to drop off. Enterprise offers better customer service than their peers. Check in was friendly and personable including being led to my choice of cars by the lady who checked me in asking if I was satisfied a couple of times. Upon return the person at that station greeted me and again asked if I was satisfied and if there was anything they could do for me. Sometimes it just the little things that make the difference. This offsite location from the airport is about a 5-6 minute shuttle ride between both points. Enterprise is superior with their customer service.

The National Car Rental team at the STL airport location always does an outstanding job! Special…read moreshout out to Manager Colton Sieving who went above and beyond to help me this past week! Thank you, sir! National will always be my GO-TO rental car company because of service like you provided. Reggie P.

Just a quick shout out to Tracy, one of the shuttle bus drivers, for the friendly conversation on…read moreSaturday night. Traveling can often be exhausting and the last thing one wants to do is wait 15-20 minutes for a shuttle bus to get their rental car. Saturday night when I arrived and walked out , there were actually 2 shuttle buses waiting ( which is not the norm). I simply walked on the bus and we were off to the lot. We had a great conversation about working at National, as I had previously worked for them at the corporate level 30 years ago. She was very pleasant to chat and made me feel appreciated as a customer. Keep up the good work STL!!! Amber

I'm a fast break member, and outside of things moving slowly 100% of the time the staff is always…read morenice. The irony is that as a fast break customer it seems the option that allows me to walk off the shuttle and straight to the car (the practice that helps you save time) only works when they aren't busy. When they are busy and have a line out the door and one employee running the counter the actual tool that would help everyone work doesn't work. Wild

12/19/25 UPDATE: SCAM. FRAUDULENT. INVASION of PRIVACY. They…read moresomehow knew I was visiting Missouri again and charged my card for a car rental. I did not rent a car from anywhere during this trip. This is insane. As soon as I used one cards to make a purchase at a restaurant I get a charge from Budget Car Rental the next day. Why do they still have my card on file after 7 months? I had to talk with my banks and get new cards. 6/28/25 I only rented the car for 3 days. Not worth the headache, stress, and damaged credit score due to the nonstop additional charges to my card that I did not authorize. My $800 rental turned into $4,000. Absolute nightmare and scam. I had booked and paid 2 months in advance for the rental. After waiting in line for 2 hours at 3 in the morning, they told me that they had run out of the car I selected and provided me something completely different. A week after returning the rental they charged me an extra $2,000 for a late return even though I provided proof that I returned it on time. A month goes by and they are still going back and forth with me on the refund. My bank tells me that there's nothing they can do and that I'd have to take it up with the merchant. While waiting for the refund they claimed that I never paid for the rental in the first place so they charged me for the rental again. This makes absolutely no sense. How are you going to rent a car to someone and then have them pay for it 3 months later? After all that they tried to tell me that all the charges, $4,000 worth of charges is for the insurance I "signed up" for. All the receipts and paperwork I have for the rental very clearly states that I declined all the add ons.

We rented a car through Alamo for a short trip to St. Louis this past weekend. We booked through…read morePriceline and they booked us with Alamo. It was about $50 a day for a sedan, and we had our pick of sedans. We went with a Hyundai Elantra. We were originally supposed to pick up the car at midnight Friday night, but our flights got so delayed that we didn't end up getting there until 2:30pm Saturday afternoon. We called to let them know and they said not to worry and that they hold reservations for 24 hours for that reason. We took the shuttle from the airport to the rental place, which was super convenient when we were exhausted and just wanted to be done with travel. We had two suitcases and two big moving boxes and they all fit on the luggage rack in the shuttle. We got to the rental place and were greeted by a friendly girl immediately. She worked with my partner to find and check in the reservation, then she showed us where to get our car. Once we got our car we were on our way. We didn't have any issues with the rental the whole time we had it. We prepaid for gas ($3.75/gal) and only used about half a tank during the trip. It was a bit tricky finding where to enter when we went to return the car. There is only one entrance for rental returns and it's not on the main street so it's easy to miss. We were tired and stressed and just wanted to get the car returned so we could get to the airport and struggling to find where to turn to return didn't help. Maybe better signage or communication would help, I'm not sure. The return process itself was very easy. We pulled up, got our stuff out, and the guy who met us there checked the car back in. The shuttle was about to leave but the driver saw us and waited which I really appreciated. He dropped us at the terminal and we were on our way. This was the second time I've used Alamo, the first being at the Phoenix airport. It was a smooth and easy process, and they didn't give us any issues. I'll probably keep using them as long as their prices remain competitive!

I usually go to the Costco travel site and book my rentals. They search for the best prices and…read morethen let you choose. The vehicle category we wanted, Alamo, was the least expensive. They take you out and give you a choice of vehicles. What kept this from being a 5-star review is that the counter was very understaffed. A busload of us were dropped off, and one staff member was working the counter. Another person sat behind a computer and waited on no one. She then packed her belongings and left. A few moments later, another person walked in, took the position, and we went from frozen molasses to molasses. Why this should not happen. Everyone on that bus had a reservation, and you gave them the flight number and your arrival time. They know how many renters are coming and the time. I would love to use the house insurance, but they charge way too much. Costco sells insurance that covers the car for a fraction of the cost. At checkout, the person warned us that if we had hail damage, we'd have to pay. Was this a scare tactic to force us to purchase the inflated insurance? Alamo is a subsidy of Enterprise Leasing.