We went to St Louis Lambert because my daughter had a soccer camp at Wash U in July…read more All the reviews from 2025 were 1 star. They weee all focused on negative customer service. We had the opposite experience, our rep was friendly, she wasn't pushy about the insurance, prepay gas, other nonsense. The price was as we had reserved on their website. Return also not a problem with the gas. Everything was fine. I would rent from there again.

This was the worst experience I have ever had with renting a car. The car they gave me was very…read moredamaged, dents everywhere. Then when I returned the car, they hit me with a $300, stating that the tire had a bubble. This place is a scam. I will never rent a vehicle from this company ever again!!!!!!

From our amazing experience in Florida we decided to go same route visiting Illinois! We landed and…read morelooked up followed signs outside. There it was a shuttle waiting for us to take us to rental location. Not sure how that works but we were very happy we didn't have to wait. Smooth sailing. The service here was superb! The shuttle drivers and employees were very welcoming and helpful. Restrooms available and a waiting area. Our rental was nice and did not disappoint! The same for drop off! Shuttle was waiting to take us to airport. Great service! Don't forget tip $$ Please remember your pictures before and after inside and out best as possible. Or a video helps too! I always take picture showing full gas tank! Keep receipts available!

Made my reservation for $150 including all taxes and fees. I show up and they charge $212 + $50…read moredeposit. I show proof of my reservation with pricing and they say "oh no these fees and taxes are wrong they're higher" On a reservation I had made just the day before... So they didn't honor the price AND a young driver fee that was never mentioned during booking (despite entering our age) was added too. I tried reaching out to their customer support and it's just an online form on their website, no email, no option for adding an attachment to show proof. Two days later they still haven't reached out to me. Overall would not recommend, instead find a rental that is more transparent and offers good customer assistance. The whole thing left me feeling like I got scammed.

Through a company discount we reserved a car rental that appeared to be professionally booked…read moreonline , only to get to the establishment and have to deal with staff misunderstanding and confusion on the car rental pick up! The situation was fixed but it left a bad taste in my mouth. The hold fee of $250 on my card and their card choice rules not mine was an issue as well. Security on the lot making personal cars move outside their lot and park on the service road but still carding them was ridiculous as well. I will not be using this rental car lot again. Too much tomfoolery for my liking.

1 part time person and the chick with the blue wig took off on her. 10 People in line . Reservation…read morebooked on my company account and they want me to put my CC and DL on file. I only have a debit card with me and they have to run my credit???? This is insanity at 10 pm. And no cars ready. Several people had problems with their credit cards and one woman just got married and since her drivers license with her new name didn't match her credit card she had issues as well! Manager was overwhelmed and was rude. Wound up having to take an Uber to the hotel where my company credit card was waiting. Tomorrow I'll be booking with enterprise.

I was very surprised to see all these ratings for this Hertz location that were so poor. I have…read morerented cars numerous times on trips to St. Louis and almost always had a horrible experience, renting from a nearby competitor who always seem to have the lowest prices. This was my first time using Hertz and from beginning to end it was the best experience by far that I have ever had renting a car from the airport area in St. Louis. Unlike my experience at other local rental agencies, this place was adequately staffed, and there weren't horrible, long lines. The car was what I expected. It was hands-down my best car rental experience in St. Louis. I will definitely use them again in the future. Hopefully my experience continues to be the same in the future.

Bait and switch. I went in and gave the agent my President's Circle and reservation numbers. I was…read moreinstructed to get a car out of the President's Circle. Upon exit, I was handed a new rental folio, and only after pulling through the exit gate did I realize I had been upcharged for a rental upgrade. This happened because the system at the gate and the employees in the office don't communicate. I did what I was told by the employees at the counter and at no point did the employee at the exit alert me that there was an issue with my rate. More so, they refused to even look at my President's Circle number when exiting. I wasted over 45 minutes of my night dealing with the employee at the exit and going back and forth to the desk. They likely run this same scam on every car exiting.

Had a one-week car rental and was going good until the evening before return. started with the…read morefront tires being very low on air pressure. When returning the car to the rental yard, we went to the outside waiting area in 22 degree weather. We waited approximately 15 to 20 minutes and were then informed that there was no shuttle bus to take us to the airport. The current driver had just finished their shift and the replacement driver had just called off. We had to wait in the reservation area for at least 30 minutes before they could get hold of a manager to find a replacement driver. All the personnel could tell us was that they were working on it and finally we were able to get into an SUV for a ride to the airport. Fortunately, we had a little extra time before our flight left but I don't know about all of the other travelers.

Worst car rental experience ever. Had a reservation for noon and when we arrived had to wait 45…read moreminutes for them to get the vehicle we reserved. We were told the reservation time doesn't mean they have the vehicle available at that time.

What a great group of people. The car we got was brand new, and the staff really seem like they are…read moreinterested in helping their customers. Friendly and helpful people with smiles on their faces, great customer service. We are switching from Hertz to Enterprise when we travel to Saint Louis! And, they respond to reviews!

Top notch experience with this crew. The team here walks you through the process to ensure the…read morebest experience possible.

I rent from national every week. Literally every week sunday through friday. I rarely have an…read moreissue eith cars but if I do they are really helpful. Staff is always courteous when I check and check out.

I am extremely disappointed with my recent experience at National. While the booking process seemed…read morestraightforward, the actual pickup was a different story. * The Surprise Deposit: Despite having already paid for my rental in full, I was hit with an unexpected $400 security deposit at the counter. This was never clearly communicated during the booking process and felt like a predatory "sprung" charge. * Withheld Funds: It has been 3 days since I returned the vehicle in perfect condition, and my funds have still not been released. Holding onto a customer's money for this long--especially after a surprise charge--is unacceptable business practice. National needs to be much more transparent about their deposit policies. I shouldn't have to hunt through fine print to find out that a significant portion of my travel budget is going to be held hostage. Bottom Line: I won't be renting from National again until they prioritize transparency and stop holding customer funds indefinitely.

This is for everyone, but I generally target seniors. I rented a car from Budget last month in…read moreNovember 2025 and meant to write a review of my experience but got busy. It was a horrible rental. 1st off, if you're a senior and have difficulty walking long distances or just standing for long periods, avoid this car rental like the plague!! Go somewhere else. You cannot enter the lot in with your vehicle. You must park on the street and walk a long distance across the lot to get to the main door. Matter-of-face, there is no sign to tell you this. You have to find your way in. Again, the walk is extremely long. 2ndly, at the time I went, there were just a few customers waiting in line (I booked online but still had to wait in it) but I waited forever. If you are a senior with difficulty of standing too long, this is not the place for you. If there were chairs available and you were given a ticket to wait to be called, that would suffice. This was not the case. 3rdly, I'm a tech savvy senior and can program infotainment systems for my Samsung phone. I had to program the system numerous of times for it to work Each time I turned the rental off, it lost the programming. Who wants to keep doing that? After the 4th attempt to program the system, it didn't work at all! After about 20 minutes, I gave up. I rent a lot of cars, and this is the first time I've had that problem. Oh, the last grip I had was the "Maintenance Required" light on the dashboard was on the whole time of rental. I don't know why I didn't notice it before pulling off the lot when I picked it up. I would never rent a vehicle from any location where I couldn't get GPS. I complained but all I got was an offer for 10% off the next rental. Not GOOD ENOUGH.

We rented a car for a cold, snowy weekend. We had several problems with the vehicle itself some of…read morewhich were dangerous. Left front headlight worked intermittently Shows that the car needs an oil change Parking brake engaged when the car was off. The BIG PROBLEM was tires and in snowy weather, that's dangerous. They were over-inflated to 45 PSI when they should have been 38 PSI. Over-inflation is particularly dangerous when driving on ice and snow. We had a flat and learned this about the car: the tire sensors don't even work. They indicate a different PSI than actual, which we measured with a gauge we purchased. All this happened when it was 2 degrees and blowing snow. We were driving to attend a funeral - the very last time we wanted to have car trouble. It cost us a lot of time and money to get the car going. When we turned the car in, I tried to tell the guy about the tire problem but he practically shouted at me, "That's my problem, not yours!" I do feel for him, working in freezing weather, but I wasn't complaining, just informing. I gave up. My advice is to rent elsewhere. I usually use Enterprise and should have done this on this trip. -

This is a great Alamo Rent-A-Car location. My pick off and drop off was quick and seamless, the…read morestaff were very friendly and helpful. I will definitely rent here again.

We will NEVER be booking through Alamo ever again. We went…read moreto pick up our rental last night for our road trip, and were told we had to provide a credit card for our reservation and we couldn't use our debit card - which had the GUARANTEED FUNDS available to cover our entire rental plus the deposit. All because we didn't have a flight booked. Ridiculous. They turned away a paying customer, and have now lost our business going forward. Not only that, but we had to scramble last minute to figure out our transportation for our road trip, causing so much unnecessary stress and anxiety. Thank you for NOTHING.