I've been flying Southwest Airlines for many, many years, so I've definitely seen my share of changes with the airline. Recently, they made some pretty significant changes to their policies, including moving from the traditional boarding groups to assigned seating. Personally, I actually prefer the assigned seats. I never really cared whether I was sitting in the front, middle, or back of the plane, but I absolutely hated the stress of having to check in exactly 24 hours in advance just to try to claim a decent boarding position. When you're traveling with a child, the biggest concern is always making sure you can sit together. And honestly, I could check in one second after the 24-hour mark and somehow still end up in a later boarding group. I never really understood how that system worked, so I'm definitely a fan of being able to select an actual seat now. One of the biggest perks of Southwest used to be that checked bags flew free, so losing that benefit is definitely a bummer. We usually travel with carry-ons anyway unless we're going on a longer trip, but now it seems like everyone brings a carry-on because of the baggage changes. That means there are still tons of people trying to find overhead bin space, and eventually they have to check bags anyway. It seems a little silly to me. The check-in process, however, is SO much less stressful now, and I definitely prefer it. As with most airlines, your experience can really depend on who is working. I've had some absolutely fantastic flight attendants on Southwest, and I've also had some that weren't so great. That can really make or break a flight. A friendly, helpful flight attendant can make the whole experience more enjoyable. One thing I have noticed this summer is that my return flights seem to be delayed almost every time. I've taken four different trips with Southwest this summer, and my flight home has been delayed anywhere from 20 minutes to an hour or more. I don't know what is going on with the return flights, but it's frustrating when you're already tired, just want to get home, and your arrival time keeps getting pushed farther and farther back. I do enjoy the free beverage service because it's nice to at least have something to wet your beak during the flight. The snacks, however, are another story. I honestly dislike most of the snacks they offer now, with the exception of the occasional Oreo. If there's no Oreo, I usually just pass because I know I'm going to end up throwing the snack away anyway. One of the biggest reasons Southwest was such a great deal for me this summer was having the Companion Pass. My daughter was able to fly free with me wherever we went, and you really can't beat that kind of deal. That made Southwest an especially economical option for us and definitely helped make up for some of the other changes. Overall, Southwest still has its pros and cons, but it remains one of the airlines I look at first when I'm trying to get a good deal. Once my Companion Pass expires, I'll definitely shop around and compare prices with other airlines, but I'm not interested in the ultra-cheap airlines because I've had some pretty poor experiences with them. With Southwest, you pretty much know what you're going to get. It may not be perfect, but for the price and the overall experience, it's still an airline I'm comfortable flying. read more

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Pretty sure I haven't flown another airline in 5+ years through this location! They do take pretty good care of me and my family. Longtime rapid rewards members Respectfully, Bryan read more

Southwest Airlines - Airlines Near Me - St Louis, Missouri

I had a great flight coming into St. Louis Missouri and going out back to Las Vegas. Southwest Airlines is one of the main carriers at the St. Louis Lambert International Airport. It operates out of Terminal 2 or Concourse E in the Airport. Since 1985, Southwest has been a part of St. Louis network. The infrastructure has expanded over time at Terminal 2 East side or the E Gates for Southwest. With Southwest operating from the same terminal and concourse at St. Louis, this helps with connection times! The location of the ticket counters, check in kiosks, bag drop, security checkpoints, and all gates are in the Terminal 2 / Concourse E area. There is no need to transfer to other terminals at this airport if you're flying Southwest, which is great! When I left for Las Vegas on a Tuesday evening around 5:00 P.M, it was quick to go from the gate! I had to check in my bag first. Luckily, the self service kiosk was easy to use. I scanned my bar code, purchased the check bag for 1, and then brought it to the bag drop off. Going through security was fast! There wasn't any lines at this terminal! It took about 5 minutes to get through security and an additional 10 to get to the gate! Boarding for the flight was on time, with no delays! This is great airport to fly with Southwest! read more

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Arrival into StL was without issue and bags were off quickly - no major complaints about Southwest on this trip. It's been a few years since I've flown Southwest and certainly not since they did assigned seats and bag fees. Still, the plane was larger and newer and more spacious than Delta and American and plenty of room for bags. The flight wasn't packed full of people shoulder to shoulder and the flight attendant let me sit one row behind with no one in the row. read more

Just got my luggage back. It was damaged, looked like someone tried to claw their way in. Brand new suitcase checked at DAL without any damage. Called southwest and they told me to go back to STL to file a damaged bag report, even though it was declared damaged at DAL for some reason. They told me to go through a supervisor because the agent told me they can't do it. So, we turned around and came back to this airport to talk to baggage claim support and they wouldn't file a report. The supervisor came and wouldn't do it for me. Now I'm left without a suitcase and no way to buy a new one. $50 voucher for Southwest won't get me a new suitcase back. Hope Southwest can get their stuff together! read more

Southwest Airlines - Airlines Near Me - St Louis, Missouri

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This Southwest terminal is very small and crowded bathroom areas are clean, a few restaurants and gift shops available Boarding was delayed but communication was good seats have charging areas, signage is good read more

Quick and easy check in process. I got to enjoy the perks of being a credit card holder. Free checked bag, and early bird check in. The ticket agent was friendly early in the morning. She did however mislead me to believe that I could get reimbursed a checked bag fees for someone that was flying with me. Flight was smooth, flight attendants were friendly, and ensured everyone had a great flight. read more

Southwest Airlines is always our choice when traveling to new destinations. Employees are always welcome and helpful and they get you to where you beed to be for your flight. On board the the stewardess always make sure that everyone is comfortable and has a snack or drink if needed. I will continue flying Southwest Airlines because it's a better deal plus love that you can check to packages per person and one personal item and one carry-on. read more

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We had zero issues on our flights to and from Orlando for our mother/daughter cruise. Both flights left on time and landed early. Staff were all pleasant and the planes were clean. read more

As fate would have it, I booked and flew on SWA the first day of assigned seating. This took place due to a weather-related cancellation on American Airlines. "Choice extra" seemed the way to go. Though the seats included two bags (and we needed only one each) and an inflight premium drink coupon (which we didn't use) Therese H and I were happy about the extra legroom seats and flexibility to change our return a bit later than scheduled, if desired. Thanks, SWA, for getting us where we wanted to be during winter weather. read more

I am a BIG fan of flying Southwest. This particular flight from st. Louis to fort Meyers the crew was very fun. Lots of jokes and interactions that brought me a smile. Decent flight that was full. No issues to report. Only thing I can think of is that it was very warm for a 2 hour 40 minute flight. Overall great experience read more

Southwest Airlines - Flight WN3368 - Airlines Near Me - St Louis, Missouri

Even with the new rules it's so one of my favorites to fly with. Staff is always helpful and friendly. read more

Southwest Airlines - Terminal 2 - Airlines Near Me - St Louis, Missouri

Southwest as for the plane and flight thats was amazing and wonderful. On the four planes I took the staff went above and beyond. Pilot and crew. And all of san diego ca airport staff for south west was great only problem I had was at Alanta international Airport with Southwest. I highly recommend Southwest in san diego ca I used them again. read more

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All in all a good experience. Boarding was easy, plane was less than half full (haven't sen that in years). Staff and flight attendants were all nice. My only complaint was I had two free drinks and the FA said let him know if I wanted a second. Guy across from me also told him he wanted a second beer but FA never came back. No turbulence or anything, just never came back for over an hour of remaining flight. read more

The good news for all the airlines is they are all equally bad. Southwest, or as I lovingly call it, Southworst. First step, you get herded into the boarding line like cattle at a state fair. Second step, marvel at the miracle of 20+ wheelchairs rolling on, but somehow by touchdown, everyone's healed. No wheelchairs necessary. Jesus must have been on this flight. Everyone is cured. Third step, share a cabin with once a lifetime vacationers who treat air travel like it's their first time on a roller coaster. Zero travel etiquette. Maybe I'm just crabby and cynical from flying almost every week for 15+ years. read more

I am a very frequent Southwest customer. I hold Companion Pass status, am A-List, and fly Southwest regularly for business--often weekly or every other week. Unfortunately, my recent experience traveling from St. Louis to Reagan National Airport was one of the worst travel experiences I have ever had. Upon boarding, I sat in the third row aisle seat as I typically do. Initially, I sat on the wrong side of the row because I accidentally referenced an old boarding pass. Another passenger pointed it out, and I immediately moved to the correct seat. A flight attendant also asked me to place my carry-on slightly farther back because it would not fit in the overhead bin sideways. This is the same suitcase I have used for years on Southwest flights without issue. After everyone had boarded and we were seated, a flight attendant approached and asked to see my boarding pass. I assumed she was confirming my seat assignment due to the earlier mix-up. Instead, without explanation, my suitcase was removed from the aircraft and gate-checked. I was simply handed a gate-check tag and given no explanation as to why my bag was being removed. Upon arrival in Washington, D.C., I went to baggage claim late that evening. When my suitcase arrived on the carousel, it was severely damaged. The zipper had been ripped apart, the bag appeared crushed, clothing had fallen out, and personal items were exposed on the conveyor belt. I was forced to retrieve clothing and personal items from the carousel in front of other passengers, which was both embarrassing and frustrating. The suitcase was so badly damaged that the handle would no longer retract. Items continued falling out as I attempted to leave the airport. My Uber driver had to assist me in loading and unloading the bag because it could no longer function properly. I immediately contacted Southwest that evening while traveling to my hotel and reported the incident. The representative apologized but did not advise me that I needed to file a separate claim within 24 hours. The following day I was in Washington, D.C. on business from early morning through late evening, attending meetings and client dinners. As soon as I had an opportunity on my departure day, I contacted Southwest again to resolve the issue. At that point I was informed that I had missed the 24-hour claim window, despite having already reported the incident immediately after it occurred. I find this process extremely frustrating, as the initial representative never informed me that additional action was required. As a result of this incident: * My suitcase was destroyed and had to be replaced. * I was forced to take time away from business meetings to purchase a replacement suitcase. * Several personal items had to be discarded after being exposed and damaged. * Two shoes are missing, leaving me with mismatched pairs. The replacement value alone is approximately $500. * I incurred additional expenses and significant inconvenience during a business trip. When I returned to the airport, the Southwest customer service agents were professional, kind, and apologetic. However, I was told that the only immediate resolution available was a $100 travel voucher. To date, I have only received one $100 voucher and have received no meaningful follow-up regarding the damage, lost items, or reimbursement request. What is most disappointing is that this situation was entirely avoidable. My bag was removed from the aircraft without explanation, damaged while in Southwest's possession, and the reporting process was not properly communicated when I first contacted customer service. I am requesting that Southwest review this incident and provide appropriate reimbursement for: * The destroyed suitcase * Missing shoes and damaged/lost personal belongings * Out-of-pocket expenses incurred to purchase a replacement suitcase during my trip What made the experience even more disappointing was the behavior of the flight attendant involved. Throughout boarding, she appeared visibly irritated and unprofessional. I personally witnessed multiple interactions with passengers that reflected the same attitude. One passenger boarding the aircraft referred to her as "an asshole" after an interaction. Another passenger politely asked how she was doing and was met with a response along the lines of, "I'm not happy," which prompted comments from nearby travelers about how rude she and he was being. As a loyal Southwest customer, I am asking Southwest to make this right. I have invested years of loyalty in your airline, but this experience has left me seriously reconsidering whether I should continue flying Southwest for my business travel. I look forward to hearing from someone who can properly review and resolve this matter. read more

I love SW! And Matt who worked the MSY to St. Louis flight on Friday morning is great to me.

I'm not a fan of Southwest Airlines. This is the second time I've had to fly Southwest in 2025 and the second time I've dealt with flight delays. I'm also not a fan of the seating situation. It's like a cattle call! read more

My gosh today Southwest was absolutely horrible. However, the staff and the pilot were amazing. I was going to St. Louis. It took me 14 hours almost to get there from Sacramento. We were stuck on a plane for two hours on the tarmac and but the staff kept us entertained in a comment. They were very attentive Then on the way back there was another delay with the engine and then we almost missed my flight my connecting flight in Long Beach. Then we got on there and then I made it home and there was not even extra snacks given but the staff and everything was really good very accommodating .the pilot, He was very informative and kept us updated so the crew was absolutely amazing but Southwest I need you to do better and I love you guys read more

Back at it again . Traveling for New Years 2024. Texas my second home. Flight was delayed by 30 min due to technical difficulties and weather but we got off and made it safely. Prayers to the lord and the pilot .!!! Flight full to capacity but no problems (yay) everyone acted civilized . Snacks and drinks offered. Pilot kept us informed and attendants stayed helpful . read more

Southwest Airlines - Destination:) - Airlines Near Me - St Louis, Missouri

Southwest Airlines has always been my airline of choice, I am giving a 3 star because of my most recent experience. I was on time for my 7:50am flight, the check in process went smoothly I have TSA precheck I believe that helped alot. Once I arrived to my gate I received a message stating the flight was delayed for 30 minutes okay no big deal, then shortly thereafter another text message came with a flight delay then another then another. The last flight delay message came making me aware that the flight would not leave until 1:30pm, because of the flight delay I missed my ride from the airport that I was landing at, Southwest did offer a 30 dollar meal voucher for 2, which was nothing special as expensive as airport food is in this day and that didn't compare to the amount of money that was spent on 2 plane tickets, I know thinks happen but I really disappointed in Southwest Airlines this go round. I am also sending an email to Southwest Airlines as well. read more

Solid airport for Southwest Airlines at St. Louis Missouri. I took a transfer flight here. The bathroom and sitting areas were clean. There were a lot of electrical outlets for charging. Nice festive decorations all around. read more

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Always efficient. Not too small but not too big. Lots of food options and they taste great.

I know SW airline is a low cost airline and am very aware of the open seating, however when you have paid for as many seats this year as I have, I have almost 100,000 points and I get a C09 boarding position, that tells me I am not valued. I flew everyone to a wedding, took another trip to the coast and a few other flights mixed in and still a C! I clicked on my phone the moment the clocked turned to the boarding time, 24 hours before and still I get a C position. My friends who I paid for there seats got both A & B positions. There is something wrong with there system and I will not be flying with them in the future. I will sell my points on line and do business with a company who values me as a good customer. read more

We loved SWA...we have been loyal customers for 20 plus years ...we even have the credit card. Today we are flying from Stl to Denver ...the airplane is 40% full yet they are making us sit like sardines. They won't let us spread out. Unbelievable. No more flying Southwest airlines. We are done. Wish I could rate it zero stars. read more

Love Southwest! Reasonable prices and The employees are so helpful and polite. Wheelchair assistance is on point. No delayed flights for me so far! The pilots have all had smooth landings. What more can you ask for ? read more

I'm not a fan of the way that Southwest Airlines does their seating. I've just seen far too many people roll up in a wheelchair and somehow, inexplicably, they have a miracle cure on the flight that allows them to walk up and down the isles. I mention this because they get priority seatings ahead of those who paid a premium for the front seats. I have no issue with people who are legitimately struggling but far too many are gaming the system. Rant over! read more

There's been confusion around bag fees and assigned seating. It seems like flying basic doesn't guarantee you a seat if you need to make a connection. read more

I've never been at a Southwest Airlines console this unaccommodating, rude, and disorganized. A few of the other passengers waiting and I didn't see a sign saying we couldn't sit in a particular area. A worker promptly started sarcastically asking us ridiculous questions to get us to move. Further, the staff said they couldn't check me in because I was too early. Again, I've honestly never experienced this with any other airline, and it makes me reluctant to want to fly SW to St. Louis ever again. The on-flight experience was to be expected: crowded, haphazard, and managed by overworked flight attendance. Not ideal. read more

Southwest for this trip was easy & convenient. I hate that they don't do seating & it's based off of your login time but I guess that's what makes it simple. read more

Southwest Airlines - Airlines Near Me - St Louis, Missouri

Southwest staff was looking tired here. We were here for a layover. Food options were not very good. Airport was a doldrum. So packed at the Southwest terminal. It's now low in the list for connecting flights to get to our destination. read more

I will NEVER fly SW again after being a faithful decades-long customer... Now with their seat assignments I'll happily fly Delta instead...was automatically assigned a middle seat... I waited until 25min before boarding to see if I could switch to an aisle or window at the gate & was told it would cost me. Yet the guy ahead of me was a stand-by, non-revenue customer & given a boarding pass + an aisle seat... There WERE still other NON-MIDDLE seats but they wouldn't give it to me... Will NEVER fly you all again!!! read more

St. Louis to Las Vegas to Reno So another stellar flight from the folks at Southwest. They were delayed 30 minutes because of a late aircraft. But, the staff were focused and made up much of that time with quick seating and organization. All with some pretty dry humor. Know that there's a Southwest comedian with a pony tail in St. Louis whose funny as hell and every bit as efficient. The plane blitzed down the runway and was wheels-up before we knew it. Nice job. The wonderful ladies hooked us up with full cans of complimentary cola and water. The navigator dropped us south of a nasty thunder boomer that we got to watch out of the port side window. I'll share some footage with you. That maneuver added 15 minutes to the flight time but I feel it was well worth it. About the only down side was when Mother Nature selected my number, both rear bathrooms were occupied and one of the flight crew was using the third. I walked the plane a couple of times because you can't stand up near the front of the plane (we were in the second row). There's a whole homeland security issue with flight crew in the privy. The fly boys then did a tag team on the front potty while somebody was reading "War and Peace" in the back two. Now three of us are in the middle of the plane doing some bizarre pee-pee dance while Captain Chatty decides to chat-up the flight attendants. Of course, we can't approach the lavatory until Mr. Personality takes his dusty arse back to the cockpit and allows us to move freely about the cabin. A pretty quick flight with some kewl entertainment even though we couldn't really hear the cockpit announcements. But who really listens to those? 06/22 read more

Southwest Airlines - Airlines Near Me - St Louis, Missouri

Southwest met us in line directed us where to go and helped us at the kiosk. Easy to navigate the process and move on to the TSA line read more

Southwest Airlines - TSA Line - Airlines Near Me - St Louis, Missouri

I do really like Southwest Airlines and although they recently received poor press that would not change my mind on travel, especially personal when I make the choice. Service and pricing seem to be my biggest two reasons for continued return. This review is specifically for the Saint Louis Lambert International Airport Southwest. Flight crews in and out were professional and flights were early arrival at the gate. I did have a computer glitch on departing from the kiosk checking a bag. A roaming customer service rep asked I go to the desk which had no line. Staff was apologetic and took care of my check quickly. She also chatted a bit which was nice. This was my first flight with Southwest since the airlines poor press for cancellations last month. I could sense they were trying harder to please travelers. I will continue to fly them and recommend. read more

Southwest Airlines - Airlines Near Me - St Louis, Missouri

A few years back I bought tickets for my grown kids and my boyfriend at the time to go to NOLA to visit my daughter. I had to change the dates which left us with approx $200 each in flight credits. We do not fly often, but when I did decide to go again, I was not able to use any of the credits because they were in my kids and boyfriends names. I PAID FOR THESE ALL WITH MY CREDIT CARD!!!! They refused to let me use them. Since then, luckily all the kids have been able to use theirs, I just booked a flight and am using mine. The one for my now Ex-boyfriend will just be left because I cannot use it and he will NEVER use it as he does not travel. Due to this, I will no longer book my flights with Southwest. I truly hope the $200 they refuse to let me use that I PAID FOR! is worth losing many thousands in future travel money. Sounds like and AWESOME business practice to me. read more

Social distancing, and masks are required. I fly Southwest all the time, so this post is about Southwest in St. Louis Airport. This is a large airport and lots of ppl are flying to and from at this airport. My husband and I had to fly here from Ft. Lauderdale to Charlotte. The airport is clean, the restrooms are clean, and many restaurants are here for dining or take out. Starbucks gets the most attention. It's super crowded and really long lines. read more

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This is a good Southwest terminal, but it's very busy. Even with the high traffic, security was very fast and smooth. The customer service representatives were very friendly and helpful, but the aircraft had a gate change approximately 5 minutes prior to boarding, which made the boarding process hectic. I wish we could've been notified sooner, instead of having to rush to the gate. Overall, it was a satisfactory experience. read more

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They make you gate check tiny bags, you get on the plane and there's tons of space. They don't take any responsibility for their mistakes. They lie about how bad the delays are. They are somehow consistently rude and behind schedule. Don't put up with this airline, it's just never worth it. read more

Good people grateful to work with and are very kind and helpful and very safe to travel with