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Saint Louis, MO

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Delta Air Lines

2.9 (63 reviews)
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Gate
Norman L.

All went well on the flight. Food was decent, minimum waking up during the night and no real issues. Would fly Delta again to Europe!!

Takes forever to get off a plane!!
Brett J.

You know any flight that you can walk away from is a good flight. Every flight that I am on is just packed anymore. Every seat sold out and every spot for baggage filled up. Flying out of Atlanta means a lot of my flights are on Delta... usually things go pretty smoothly. This was no exception. Has anyone else noticed the price of a plane ticket these days? Holly cow talk about inflation! Keep my bag of pretzels just bring the prices back in line. This was an uneventful flight... we left on time, got there on time, and no incidents... the way I pray every flight will be!

Terminal A6
Terrence M.

Order: Flight to LAX from STL Pro: listen my behind was pushin it ha ha ha. Plane departure at 12:46pm arrived at airport 12:12pm. I did not have any checked bags but I had Global Entry/Pre Check. Walked straight through and still made it on time the gate. I call today a win!! Plus, it was starting to sleet! There are tractors already on the runway clearing the path. Cons: None

Delta Airlines at STL
Bruce K.

Delta is the only airline that is still blocking middle seats in the pandemic days, at least through the end of March. That's why when I do need to fly, I'd rather spend twice as much time flying Delta and a connection than flying American direct to Charlotte. At the ticket counter, I dropped off my large suitcase (winter boots and coat takes up a lot of room!) with a friendly and helpful agent who thanked me for my business and let me know the direction to the security checkpoint. STL has CLEAR and PreCheck so I was through in a jiffy where I had a 45 minute wait until boarding. The gate area is comfortable and the seats are distanced so that I could wait without someone right on top of me. When boarding was called, it was done with Delta's new procedures that loads top tier elite and first class passengers first and then the rest of the plane from back to front. Easy and there were markings in the jetway to help people with distances. On board, I was handed a Purell wipe from a masked flight attendant. The quick flight departed on time and landed on time. Easy! I will continue to choose Delta. And when they get a SkyClub at STL, that will be five stars. [Review 14474 overall, round number 1800 of 2020, number 103 in Missouri.]

Delta Airlines: charging station on the seat  (in front of seat- European)
Cynthia M.

I just adored the best flight experience ever in my life and it was on Delta Airlines! I flew regular and first class. In my way to Oakland,CA... I flew regular class. And had to take 2-planes. The first leg of the trip was the best... a surprise note to EVERY PASSENGER was on our seats. Signed by our crew, hand written with out name and seat number! The 2nd leg of the trip I was sat in the back (where the seats do not recline--- the SORE NECK zone). I was not given an option to choose my seat. On my return trip to St. Louis, I decided to upgrade to a first class seat. ($89) first leg of the trip... nothing fancy but it sure was comfortable.... basic flight (no liquor, etc). No entertainment screen (movie/music). On the 2nd leg of the trip I got my window seat back!!! and enjoyed where I sat! All the seats have charging stations at your seat! On your seat or under the seat or on the tv monitor!! Tip(s): *bring a "plug-in" head set to listen to the music or watch a movie. (No Bluetooth capabilities!!! ) *bring wipettes - the crew does provide them (bring disposable gloves)!

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3 years ago

I was able to walk up and check my bag. Quick process and friendly staff. Gave directions to my gate and was courteous.

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2 years ago

Didn't have airport stress when flying with them. The employees are kind and generous.

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4 years ago

We went to France on Delta, we were very happy. Airline and staff did a very good job at lambert and in the air.

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Southwest Airlines

Southwest Airlines

3.2(96 reviews)
1.2 mi

This is my third SWA flight in the past two weeks and each one has gone smoothly. And all three…read morewere booked either same day or within two days of departure. Today's flight is about 20 minutes delayed, but it will hopefully still arrive near our scheduled arrival time. Southwest employees are generally friendly and helpful. Terminal 2 at St Louis Lambert International Airport has a decent selection of restaurants and little shops. Plus it is pretty easy to navigate.

Had a brief 45 minute layover at STL between 2 Southwest Airlines flights. Both flights took off…read moreand arrived on time, planes were clean, staff were friendly and the flight from STL to LAS wasn't full so I was able to snag a window seat, and the middle seat next to mine remained open so I was able to spread out a bit. The ability to use iMessage and WhatsApp for free once I connected to the in-flight WiFi was a bonus. My primary reason for giving Southwest Airlines only 2 stars is because of this airline's pricing tactics and in my experience, non-existent customer service. I went on Southwest's website and found flights I wanted, only to get an error when I attempted to book and pay. When I immediately tried to re-book just seconds later, the price per ticket for the same itinerary had increased significantly. Southwest customer service was no help when I contacted them, and replied to my messages with seemingly pre-written and "canned" responses that didn't actually address my reason for reaching out.

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Southwest Airlines - The Arch

The Arch

Southwest Airlines
Southwest Airlines

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Southwest Airlines - All the Southwest planes

Southwest Airlines

3.1(108 reviews)
0.8 mi

I've been flying Southwest Airlines for many, many years, so I've definitely seen my share of…read morechanges with the airline. Recently, they made some pretty significant changes to their policies, including moving from the traditional boarding groups to assigned seating. Personally, I actually prefer the assigned seats. I never really cared whether I was sitting in the front, middle, or back of the plane, but I absolutely hated the stress of having to check in exactly 24 hours in advance just to try to claim a decent boarding position. When you're traveling with a child, the biggest concern is always making sure you can sit together. And honestly, I could check in one second after the 24-hour mark and somehow still end up in a later boarding group. I never really understood how that system worked, so I'm definitely a fan of being able to select an actual seat now. One of the biggest perks of Southwest used to be that checked bags flew free, so losing that benefit is definitely a bummer. We usually travel with carry-ons anyway unless we're going on a longer trip, but now it seems like everyone brings a carry-on because of the baggage changes. That means there are still tons of people trying to find overhead bin space, and eventually they have to check bags anyway. It seems a little silly to me. The check-in process, however, is SO much less stressful now, and I definitely prefer it. As with most airlines, your experience can really depend on who is working. I've had some absolutely fantastic flight attendants on Southwest, and I've also had some that weren't so great. That can really make or break a flight. A friendly, helpful flight attendant can make the whole experience more enjoyable. One thing I have noticed this summer is that my return flights seem to be delayed almost every time. I've taken four different trips with Southwest this summer, and my flight home has been delayed anywhere from 20 minutes to an hour or more. I don't know what is going on with the return flights, but it's frustrating when you're already tired, just want to get home, and your arrival time keeps getting pushed farther and farther back. I do enjoy the free beverage service because it's nice to at least have something to wet your beak during the flight. The snacks, however, are another story. I honestly dislike most of the snacks they offer now, with the exception of the occasional Oreo. If there's no Oreo, I usually just pass because I know I'm going to end up throwing the snack away anyway. One of the biggest reasons Southwest was such a great deal for me this summer was having the Companion Pass. My daughter was able to fly free with me wherever we went, and you really can't beat that kind of deal. That made Southwest an especially economical option for us and definitely helped make up for some of the other changes. Overall, Southwest still has its pros and cons, but it remains one of the airlines I look at first when I'm trying to get a good deal. Once my Companion Pass expires, I'll definitely shop around and compare prices with other airlines, but I'm not interested in the ultra-cheap airlines because I've had some pretty poor experiences with them. With Southwest, you pretty much know what you're going to get. It may not be perfect, but for the price and the overall experience, it's still an airline I'm comfortable flying.

Pretty sure I haven't flown another airline in 5+ years through this location!…read more They do take pretty good care of me and my family. Longtime rapid rewards members Respectfully, Bryan

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Southwest Airlines - Pushing back

Pushing back

Southwest Airlines - Flight WN3368

Flight WN3368

Southwest Airlines

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Alaska Airlines - Tarmac View

Alaska Airlines

2.8(16 reviews)
0.2 mi

Recently visited St. Louis and flew back to Seattle on Alaska. The experience was a mixed bag. The…read moreairlines flies out of Terminal 1, seemingly at the same gate for all of their flights. When you are flying on Alaska, typically they will force passengers to check their bags if the flight is close to full. Given I bought a cheap seat, it was inevitable that I had to gate check it. Expect the same experience if you buy a Basic Economy ticket. After gate checking my bag, my seat was changed twice including once when I was boarding. On the plus side, I got moved from a seat in the back to Premium. Due to upgrade, I was able to get some free wine. While the flight overall was great, my checked bag took a half hour to arrive which was above their Bag Guarantee timeframe. But most notably, I was overcharged for a meal that I ordered. It was extremely difficult to try to fix the problem. You have to call or email Customer Care as the text support reps can't help with this. It did not seem worth it to call as the waiting times were not worth the difference so I sent an email. The response time was horrible as I did not get a response until nearly a month later. They could not fix the extra charge, but did give me a discount code which seems reasonable. Having flown Alaska for a long time, I feel that they are not as customer friendly as before, which was what they built their reputation on. There is a lot to improve on in regard to customer care if they want to become a leading global carrier.

Told they were to be open for early fir baggage, no one at gate, no way to get ahold of them…read more Called the airline help number, over an hour wait. Got the call back and was informed they were supposed to be there, and they had no way to contact or help, so sorry-by-by. Even though we're told to be there hours early to help them out. Very frustrating.

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Alaska Airlines - Tarmac View

Tarmac View

Alaska Airlines - Stellar French Dijon Pretzels

Stellar French Dijon Pretzels

Alaska Airlines - Check-in Counter

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Check-in Counter

Delta Air Lines - airlines - Updated October 2026

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