This is hands down the worst experience I have ever had. I just joined yelp to let others know how horrible this airline is. I have been delayed 4 times in a terminal without air conditioning with NO communication by the airline and NO compensation. DO NOT FLY with Frontier Airlines. It is not worth any slight discount!!!! read more

This is the most garbage airline ever. Not only do you have to pay for a carry-on which is a insane $30 but you have to pay for your own damn seat. That's right a standard seat when u check in is an additional $15. Never ever will I use this shit airline ever. Telling everyone to stay the hell away from you guys. Only thing that's even worse is that I can't rate 0 stars. read more

Not a friendly airline, I was planning on flying to Washington but due to the terrorist warning on the city and the many things going on around the world I no longer wanted to go, they basically told me no that if I wanted to cancel I had to pay a 100 dollar fee (my tickets were less than 100) want cheap and reliable? Fly spirit. read more

Today I had the worse customer services ever with this airline. First of all Nelson a worker for frontier yelled at me for simply asking a question. As I waited in line to be assisted I saw Maria a supervisor for the company, I explained to her the ordeal and she was too busy on her personal cellphone and brushed me off. I was then assisted by SHAI who was FANTASTIC !!!!! She was such a people's person and apologized over and over for the mistake of her colleagues. I hope she is accommodated for a JOB WELL DONE ! I promise my self to never board with frontier airline again but if EVERYONE IS LIKE SHAI , I will ! read more

I get it... It's a low cost airline. But Frontier is absolutely awful. Seats don't recline!! No WiFi nothing on board. I flew out of SLC and there was no one at the counter for over an hour! I paid $40 for a check in baggage online then had to use an automated machine and pay an additional $40 for the same bag to get a tag because there wasn't anyone at the counter! When I got home I called to get refunded and they told me couldn't do anything. Awful customer Service. read more

Super rip off airlines. First and very last time I will ever fly on this money grubbing airline. AFTER i bought my ticket for a few hundred dollars it was another $45 for a seat at check-in plus another $35 for a carry on bag. This airline is a total ripoff. Save your money and book some other, ANY other airline! read more

Worse customer service ever! Not worth the money you save, the cheap gets very expensive in the end. Atlanta frontier employees are very rude. Worse airline ever. read more

horrible is the only way to start this. we arrived in orlando and hour ahead of time, due to traffic, but they told us the plane was already borded and we would have to get another flight. there policy states they have to take you 45 mins. ahead of the flight. so the flight they wanted to put us on now would be going to denver, then to milwaukee with a 9 hour lay over in denver. we said no. the only other flights to milwaukee would be friday maybe, and saturday for sure, this was wednesday when we got there and the wedding we were attending was on saturday, so this wasn't an option. they said the only other thing we could do is take a flight to chicago and have someone pick us up there. so we went with that, only to have it be delayed and didn't get into chicago till 1:30 in the morning, and were suppose to leave at 8:30.       that was the flight to milwaukee, not too bad, but the trip home really gets alot better on monday.       we arrive early for our 8:00 flight, they say our checked bag isn't on the computer. strike one! so i have to pay 50$ out of pocket right there. we go through security and get to our gate. they announce the flight out of denver will be delayed due to weather,an hour after we are there. me an several others check our weather apps and there is nothing for any rain at all between denver and milwaukee. a half hour later, they announce the pilot made a mistake and went to orlando and when he touches down he will be headed to milwaukee. it's now like 10:00.  later they tell us the flight is delayed due to weather. now it's like 10:30 and they tell us the flight will be coming in around 1:30.  so we wait and everyone is frustrated at this point. around 12:00 they tell us the flight has been delayed again but it is in the air and should be here by 2:30. now at 1:00 in the morning they tell us that the flight has been canceled and we will have a new flight for you tomorrow at noon. how does a flight that is in the air heading to milwaukee get canceled? did he stop and park on a cloud? now everyone is furious and wants to know where we need to go to get our checked luggage. the tell us to go to carousel c downstairs and that the sheriff will be there to escort us off the property! i mean what? going to kick us out on the street with no where to go at 1:30 in the morning. what kind of customer service is this. called the sheriff for what? anyways we went downstairs got our bags and talked to the supervisor about food vouchers or hotel vouchers, and her answer was, there is nothing they can do for us. and also that no one ever said the flight was coming out of denver, or that it went to orlando first. we told her that there personal announced this information. her response was, i will have a talk with him in the morning. so we tried to sleep in the airport chairs on the second floor, becuase that area is public and they can't kick you out of there. no where to get food or drink as all the shops were closed and we couldn't get any sleep worrying about someone tampering with our luggage. so the next day we finally did get on a flight around noonish and made it back to orlando. i can't understand how this place even stays in business doing these kind of things. i don't care if they gave me free tickets, i would never fly on this crappy airlines for as long as i live. trust me you need to find anyone else besides frontier crap airlines. omg this was truly a nightmare !!! read more

If I could give negative stars I would. 1st are the extra fees for carry on bags 2nd are the cramped uncomfortable seats with no padding. Bring your own snacks and drinks because you won't even be offered anything unless you pay extra. On my return flight from Las Vegas to Miami I was charged for 2 carry on and checked bags $150 when I only had 1 of each and the 1 checked bag I did have they lost. The flight attendants moved my carry on from the bin over my head further back in the plane to make room for someone elses bag, that boarded after me, so I had to wait until most of the people behind me had already gotten off the plane to get my carry on. I was told by the flight attendant that she "had to" even though I paid extra for it arrived early and it fit in the bin and that "it wasn't a big deal" When I spoke to customer service about the bags I didn't have but was charged for I was told they would only do a partial refund because someone in Las Vegas didn't make the proper note on my account. I said "so you are stealing my money for bags that I did not have" they said yes. Customer service actually told me that they were stealing my money. This is by far the worst airline I have ever flown on and I will never make that mistake again. Don't be fooled by the low ticket price they will nickle and dime you well past what a good airline would charge you up front. read more

Horrible customer service! Barely have ppl that speak english . Plane had spilt coffee all over tray table wen pulled down from the flight before and splattered window. Obnoxious workers at desk also read more

This airline SUCKS. Flight ran late and never bothered to update the passengers. There was no one even at the counter to tell us. On top of that how in the world does a terminal have no air conditioning in MIAMI??? The least they could do is keep us informed. It's my first and last time ever flying this crappy airline, I should've know. You have no idea how much it took me to refraine from using profanity in this message. I just hope one day this happens to each and everyone of you so you can see how horrible this experience was. You guys are garbage!!! read more

If I could do zero stars I would !!!!!! Worst airline ever ! Don't use they charge for carry on and seats don't recline .

This has been my worst airline experience EVER! I can't even being to express the level of incompetence from delaying the flight 8 times, to horrible customer experience to the point where their was no agent at the counter to inform passengers the status, to not compensate us for anything. In a short summary, never use this airline. read more

In short they will charge you $45/piece of luggage and traveling like you are a part of a cattle drive is the service. Ripe off of the highest! read more

This probably the Worat airline we've ever flown. The flight to Miami was delayed 5 hours then cancelled. Sister in law had her flight delayed 7 hours then cancelled. Now we're sitting in Miami airport and flight is delayed. Called Frontier and plane is still in Trenton with no one knowing if and when it's coming. Not fun with a 3 year old. Steer clear, take the extra ride to philly or Newark. Frontier sucks!! read more

Their Covid rebooking policies are a nightmare. Use your credit within 90 days or lose it. Booked a new flight on day 90 and the website wouldn't apply the credit. Couldn't get through on the phone at all during that time period. Tried to send an email to their customer support, but it was returned as not accepting. Now am on the phone trying to get the old fare credited to the new, since I followed their rules and booked in time. The first agent hung up on me (an accident, perhaps?) just when she was starting to understand what had occured. Am now 45 minutes on hold into the second phone call awaiting the supervisor. The second agent told me that, alas, they could not credit me because I didn't call within 48 hours of booking to try to fix the problem (hadn't been aware of that "rule".) So, because their website and customer service suck, we are just supposed to give them our money? Wow... read more

If you want to spend all day waiting at the airport while Frontier decides to not tell you that your flight is canceled after 2 separate deboardings and a total of 6 hours later then take this piece of shit airline. If you like getting to your destination, DO NOT USE FRONTIER! read more

Worst airline ever!! DO NOT fly frontier! 3 hours delay to Miami, didn't get checked into hotel until 3 am. We flew with our three children and it was just awful. Then we get to Miami airport at 7:15, two hours before our flight and no one is working the check in counter. Awful experience for my children's first flight. I will never fly frontier again. read more

Just had horrible experience with Frontier Airlines. We are family of 6 and got to the airport before the required 45 mins and no one was at the desk to check our luggage! This caused us to miss are flight! Then we had to sit on the phone to find out they had no flights till Monday and it was Saturday! Then it took an hour and escalation to 3 managers before they would even consider waiving the re-booking fee!!! They did finally waive it and by then we said forget it and booked with United! We will never ever fly them again! read more

I just boarded the airplane and there's a Subway sandwich wrapper, dirty napkins and crushed up potato chips and the foot of my seat. I asked a flight attendant if she can sweep it up so I may put my belongings underneath the seat and her response was "unfortunately no, we don't have a broom to clean it up with". It's disgusting! read more

Frontier Airlines - Airlines Near Me - Miami, Florida

Low fares done wrong! Price - don't be fooled by the low prices because they charge common things you normally expect from other airlines. Carry-on Baggage - usually there is no charge for carry on bags on other airlines. So I usually only take a carry-on. But, this poor excuse for an airline charges for this and you don't find out until your ready to check-in. Seats - usually you can choose a seat within the farr class you purchased. But, frontier charges you for any seat selection that you choose. Fare - my aunt paid $218 for my ticket to go to NY for Xmas and I had to pay 70 in baggage fees. My $218 ticket ended up costing$288. read more

By far the worst airline I have ever had the misfortune to travel with. I would NEVER RECOMMEND flying with them!!!! Complete incompetence from the top management down to the flight crew. Not only did they lose our luggage but had us miss our flight home due to an error on their end. They didn't provide us with an sleeping accommodations but told us to just sleep in the airport. read more

this airline gets a zero!!!! they dont even deserve a star at all! i got to the airport todaybi enough time and then boom no one is her to check our bags we were sent in so many different dorections then they say oh you missed your flight!!! like wtf!!! no fucking shit! this is far by the worse ever please do not ride with them!!!! read more

We travel Frontier at least twice a year, our daughter twice also and have had no real issues. Yes we pay for our bags, but we have to do that on most airlines now. Seats are basic, legroom is the same as most others. Can you go without food for 2 hours? I certainly can so the lack of peanuts/crackers is a non issue, bring your own. If you get thirsty, they'll of course give you water, but anything else is a charge. Follow the rules for carry ons and you won't have any issues. Have we been delayed, yes, but considering the ridiculously low prices, it's no brainer to use them. I only wish they flew to more cities. read more

I called Frontier Airlines and asked if I could book 2 seats for two infants and I was told yes no problem just book two additional seats in your name , so I did . When we boarded the plane we had 4 adults and 2 infants and six seats , ( two rows of three front to back) the stewardess noticed that we had extra room and wanted me to put the infant on my lap so she could let someone else sit in my seat to balance the plane for takeoff , seriously, move two 100 lbs ladies up 5 rows to balance the plane for take off , so we were forced by two stewardesses and two other guys in yellow vests two give up our seats that we paid for to enable a giant airbus plane to be able to make takeoff. The plane was full no way this is a thing. So beware if you buy an extra seat for more room, coronavirus etc, the very rude frontier employee's might just give it to someone else while making you out to be the bad guy!! read more

This is a very unprofessional airline. A chair was broken in the plane and they neglected to tell everyone why is was taking so long to board. If you wanted to know you had to ask them yourselves. It took them almost thirty minutes later for them to make an announcement. You also have to pay for your CARRY-ON luggage. I guess you get what you pay for. They are also unorganized, they had two people at the gate. Then one lady left leaving the other alone to wait for someone else, delaying our flight even longer. Now, I'm just hearing that the gate aid went to Chilies to get something to eat. No good. UNPROFESSIONAL. ANNOYING. read more

Their website kept having an error and would not let me print my boarding pass no matter what computer or phone was used. Their customer service representative's only solution was to either download their app (which I don't want or have space for) or wait in line to print it at the airport. They claimed it was imposible to email me my ticket. read more

Changed the time of my flight from Miami to Philadelphia with no notification, tried to gaslight me into believing it was my fault because I had bought my ticket through Orbitz(where I had submitted my email and phone number) so they couldn't contact me. This was happening to 3 other customers at the same time as me, on different flights to different cities. Their solution was to fly me from Miami to Denver to Providence, Rhode Island and finally to Philadelphia, when I had paid for a direct flight. Finally they agreed to put me on a direct flight out for the next day, but would not recompense me for the extra night in hotel and other expenses. Rather than just telling me flat out they would not recompense me I was told by an attendant to call a certain number, and the man on the number told me I must speak to an attendant, who I went back and told me no really just call the number... and the second time on the phone with the number I was told I could not be recompensed because my flight had actually left on time from Miami, the attendants there must have been "confused". Such a hassle, such a money suck. I even saw them refusing to pay for the wheelchair of a disabled woman that they broke in flight. The seats on the plane did not recline. The tray table was metal the size of a paperback book and would loudly pop down whenever my knee tapped it, which was often for the lack of leg room (though this is not a problem exclusive to Frontier) read more

I am very pleased with this airline! Not sure what all the negative reviews are about, but I can tell you I flew to New York (from Miami) last year for $29. Now that's a steal!! I discovered if you go their website www.flyfrontier.com and do a simple sign up/registration they email you airfare specials quite often. For the traveler that has a flexible schedule and can book in advance- this opportunity is golden. I would fly them again and again and again... read more

No one knows what they're doing almost a 6 hour delay is ridiculous. Also the seats are basically cardboard and there's no leg room. Just trash. Spend a little more money and get a better airline to take. read more

Seat are hard and very uncomfortable no leg room. Tray too small for snack or laptop.

FREE HUMILIATION + ANIMAL ABUSE await anyone who flies Frontier. To say this is the worst airline in the world would be a compliment. We are still here at the airport. Flight scheduled to leave at 11 a.m. Postponed to 2:30. Now postponed till 6 p.m., though attendant "is not sure." Flights get postponed all the time, due to weather, and whatnot. But what's different about Frontier, is that it is fashionable to INSULT the customers whose lives they're derailing, while ripping them off $25 for storing their luggage, and considering that they're doing you a favor for NOT charging you $35 to carry it on. You thought you were going on weekend get-way. But now you'll be late to work on Monday, have to pay extra parking for your car at your home airport, all while Frontier Airlines TAKES YOUR MONEY and continues to ride other suckers through turbulent air. Why are these people still in business? By the way, this sorry excuse for an airline still has the gall to USE CUTE, INNOCENT ANIMALS on their wings as part of their brand. I think they should use a RAT instead. read more

horrible very uncomfortable seats. nothing to eat, very expensive food and drink. fly some other choice.

Horrible experience! I will never book a flight with them again. My flight was from Miami to Georgia. Early in the day I received an email stating the flight would be delayed 3 hours. After getting to the airport, I was informed it would be delayed another hour. I was given a $15 voucher for food after I had to pay $50 for a carry on bag. I then was notified the flight was delayed 2 more hours. Finally another email was sent stating the flight would be delayed until 1:24AM. When arriving to the gate, there were no employees to be found. Finally after 10pm, the flight was cancelled. Earlier they stated it was due to mechanical issues. Then later stated it was due to weather. The weather in both Florida and Georgia was in the 80's and clear skies. My option was to receive a refund in 5-7 days and book another flight on my own, or be rescheduled for their next flight which was Thursday. (4 days later). They did not offer any hotel discounts or vouchers. I was instructed to call customer service to see if they would offer any hotel discounts. After waiting on hold for 56 minutes, I gave up. After waiting in the long customer service line, it was after 11PM. I had to pay $240 for a one way flight through another airline so I could get home before Thursday. I also had to go to baggage claim to retrieve my bag. Never again. This airline is horrible, extremely unprofessional and nickel and dime you for everything. DO NOT BOOK!! read more

They just cancelled my flights on both the departure and return legs and basically said too bad. I've never had an airline do that. Maybe they do this a lot on Frontier but it's my first time. I can't see how they keep customers with this level of (non)service. read more

Horrible it's worse then hell, not just mine experience is you are delayed all the time!! Next time I will prefer to buy a more expensive ticket by different good quality airlines cause this cost same as delta for example in the case you are delayed a couple hours well you gonna spend a money for food and drinks. So I am so scared how will looks flight with this amaters. read more

worst effing airline in life!!!!! please please please do yourself a favor and avoid!!!!!! they charge for every single thing!!! checked bags and carry on bags 45 each!!! and after you pay, u still have to carry your own bags to be put on checkin belt!! wtf is that??? to change your seat a charge!!!! to put your effing seatbelt on a charge!!! to blink, an effing charge!!!!! couldn't get a refund for our first flight which we paid for online and our bags were not even on the flight!!! never again in life!!!! this terrible airline will go out of business very soon i am sure of it!!!! they deserve negative stars!!!!!!!! read more

For what it is - it does the job. Cheap basic travel with rigid rules for what is included which is a seat that you do not choose and a 18x14x8" personal item. If you read the rules and plan ahead you can get to Miami during christmas for under $200. Consider shipping bags or prepay for carry on. They will not let you slip through as they make their money on enforcing the extras. For 2 hours, do you really need to recline. Also no one fights over the carry on as its cheaper to check. From an environmental standpoint it is the most efficient per person per liter of fuel as you are packed like sardines but I am 6'1" 220 and it wasn't bad. read more

To all Yelpers NEVER fly through Frontier airlines. I experienced a 2 hour delay because a crew member was" sick" heard a flight attendant coming out from previous flight say "That flight isn't going to Denver it's going to New York... Doesn't matter how trashed it is they will trash it anyway". When we were getting on board the flight another flight attendant told the passengers "if you don't hurry up and get your seats we are going to cancel the flight." So wait a minute you all are late but yet rushing us?!!!! Finally get to my seat, very uncomfortable with no opportunity to recline. The captain says they were delayed again because they were still getting a tow bar that was needed. I got even more angry when he said he wasn't sure what the delay was about but assured us it had nothing to do with the plane. The flight attendants only gave a measly cup of water everything else was for sale. Thankfully I filled up on snacks during the anxious wait. I was so nervous with all the delays that I just prayed for a safe flight which we thankfully had! They could offer me a free flight and I would never go Frontier again! Oh and I forgot to mention the 40 dollars for a carry on!!!! Ugh totally disgusted with this airline! And if I could I would give 0 stars! read more

Never EVER again! I've made excuses for their past performances, i.e. "they're having a bad day, etc". Without question the most arrogant staff I've ever (in my 52 years and a ton of travel) had the displeasure of dealing with. Late for a flight and 100% my fault, ultimately missed the flight.. again, on me. The attitude of the two guys behind the counter was almost as if they were taking pleasure in our situation. Even the sentense construction of these guys was confusing, I had to rebuild it in my head to even understand what they were saying. I realize it's Miami and multi cultural, I even speak Spanish and my wife is Colombian so don't think it's about a cultural thing, it's about an idiot behind the counter thing. Over and above that I've used this airline for my employees to fly from different parts of the country back to Miami and to Dulles, two of our hubs and in speaking with my office this morning after this fiasco I found out that my employees are complaining about them as well!!. Despite their cheap rates they charge for bags, seats, etc. (I'd bet they'd charge for air if they could get away with it) which brings you right into the area of a professional airline without the hassle. My firm recommendation, DON'T USE THEM, you'll be sorry you did. If you're a professional traveler or even a mildly seasoned traveler this will frustrate you and life is to short for this kind of aggravation. I honestly didn't think it was possible to be worse than Spirit Airlines but these guys managed to accomplish that with flying frontier colors. read more