This was my first and for sure last time with Frontier. Everything since checking in was off! We had to pay for luggage (45lb) 50$, and no one told us that we hve ti pay and for carry on! So they robbed us with 60$ for each bag! After takin' off, we were scared for life, that turbulence looked like it was made by pilot, so uncomfortable. Literally glad we're alive. So unprofessional, the worst experience in my life. read more

This has To be the worst airlines that I have ever flow on and very deceiving . Paid $1,119 for 4 tickets Miami to Las Vegas thought it was a great price, at checkin time I had to paid $27 for each seats , plus $30 for every carry on bag each way so at the of the day I had over 500 on the 4 tickets making the per person more then any other airline. The flight attendant are rude and very nasty, seats don't recline and are hard as wood ,the tray table is a 1/4 of the size of any other plane all in all of the price If the price was right it would make dealing with everything else just part of a good deal, but in the end of the day I paid more than I would have paid on any other airline and got the terrible service. So consumer beware so in conclusion the $297.50 per person turned out $431.50 far cry from a bargain . This type of horrible mis-representation should be totally illegal read more

This was the worst airline experience I have ever encountered. My husband and I booked our anniversary trip to Las Vegas departing on Friday the 7th from Miami at 9pm and returning from Vegas Tuesday the 11th (1am departure). The only problem on the way to Vegas was that the flight was delayed 2 hours, then once we were able to board the plane we sat on the runway for an additional 2 hours due to navigation issues. Not the biggest deal in the world but still should have received some accommodation. The real issues happened when we tried to return home from Vegas. It started at the check in when we went to get our boarding passes. We gave our ticket info plus ID's to the attendant whom printed out passes and checked our luggage (she did this in a visible hurry due to the fact that we were the last flight out and she'd be off after this). When we proceeded to the gate we were informed that the names on our boarding passes do not match our ID's (the names were not even close - my husband had a women's name on his ticket, it was that bad). How stupid is a person who cannot even copy basic information correctly (isn't that your job?). So, of course, we were not allowed on the plane which was about to depart and we were sent back to the ticket counter. The ticket counter was closed by then and we were told that nobody would return until 4am. Obviously we missed our flight and nobody could care less. At this point we had no money or credit cards so we were forced to sleep at the airport with the security guards treating us like criminals and not like the stranded couple that we were. The security guards made us feel so uncomfortable that we decided it would be better to sleep outside and try to get this remedied over the phone. We called frontier airlines and spoke to a manager whom promised to get us on the next flight out (at 2 in the afternoon) and would give us a hotel voucher. The problem was that a manager was needed to give us this hotel voucher and there would not be a manager at the airport qualified until 9am. At that point, not really worth it. So we wait for our 2pm flight and when we try to get the boarding pass we were informed that the flight was overbooked and we were wait listed. We explained the situation and received a "that's not our problem attitude". Not okay. I finally spoke to a representative that was human (Alfredo) whom booked is on the next flight (12 am) out and got us a hotel wager for our 8 hour wait so we could at least shower. Still no offer to refund our flight for the major inconveniences. When we finally got back to Miami our luggage was not there because it had the wrong names on the tag due to the incompetence of that 1st attendant. It was another 3 hour adventure to find someone to help us find our luggage. All the while there was no apology, only annoyance and indifference. We should have gotten our entire flight fee refunded and then some for how we were treated. Just because your company offers cheaper prices, it should not be at the expense of customer service and human decency. I will tell everyone about this experience and will warn them against your company. Your company needs to learn how to treat people, apologize, and take responsibility for your mistakes and remedy them instantly. The 2 rudest representatives we had the pleasure of dealing with were Salldiva Moorine and Linda Falcaon. How the remain employed is beyond me. Update: After issuing a formal complaint with the airline we just got news that they made up for their mistake and I wanted to give them credit for it. They refunded our airline tickets and baggage fees. It is perfectly fine for a company to make a mistake, nobody is perfect - it is all in how you handle a situation. Thank you Frontier Airlines for rectifying this situation - you showed good character and we will give your airline another chance because of it read more

Truth be told, the only good thing about this airline is the pricing. You can't find flights any cheaper then this airline, anywhere! Even last minute flights. As for the plane and ride itself, the seats are the most uncomfortable and tightest spaces ever. It's impossible to remotely get comfortable. Also, nothing, not even water, is complimentary on board. You must purchase any and everything. Other airlines will provide a free snack or have a gimme, but not Frontier. As long as your flight is short, it's tolerable.. if not, keep searching. read more

WORST AIRLINE TO BOOK WITH. I had to cancel a flight due to Covid 19. They charged me $238 for cancellation fee. Tried to request a refund, they wanted documentation that my daughter was sick. I sent it to them and they still denied my refund. Instead gave me the credit back. Told me I had to book with them within 90 days even if I wasn't traveling. Book and cancel. DID NOT TELL ME I HAD TO USE THE FULL CREDIT OR I WOULD LOSE IT. Would not refund me originally credit. I would give them 0 stars but I had to put 1 in order to post THEY ARE TRASH. DO NOT BOOK WITH FRONTIER! read more

Horrible service , they charge you for everything ! No sympathy for canceling our flight on Christmas Eve. Had us wait around all day and waist our time . Beware of this horrible airline. Don't bother ! read more

First of all how does a company make you pay for a carry on and then on top of that have no tv no seats that recline like we are suppose to be moving up in the world not backwards and then we got in. An hour early they had three flights go to one baggage claim area and now we are back to regular time and still waiting ! Like I will never ever do this again thank god it was a short flight ! I am just baffled at how I felt like I was on a plane from back in the day ! The only good thing is that I have to say the pilot landed beautifully ! read more

This has to be the worst airlines in the history of flight! I would never ever fly this piece of shit airline no matter the case. Charging you for carry on and drinks and a seat is the most ridiculous thing I've hear ever. The service is crap the customer service is worst and I'll always say how shitty they are anytime their name is mentioned or if a guest ask me about them. I've never experienced anyth like this and I hope and pray they go out of business associates and I'm gonna do my best to expedite it with my guest I come in contact with daily!!!! If I could give them a zero I would happily. read more

Frontier Airlines - Sick of frontier!!! - Airlines Near Me - Miami, Florida

DON'T FLY FRONTIER! LEARN FROM OUR MISTAKE! Hidden additional fee's ( for reserving a seat, carry-on bags, checked bags, drinks, etc ) take it to almost equal prices on other airlines. NOT ONE SEAT RECLINES!, No TV, No Audio for music, paper thin seats, SUPER UNCOMFORTABLE! THEY SHOULD BE FINED FOR FALSE ADVERTISING!) RUDE STAFF at checkin, on flight, over the phone...its incredible they still function! AND When something goes wrong, and it will, such as super delayed flights or cancelled flights, you will learn they do not associate with other airlines, so you cannot be placed on another airlines, only theirs! They will not pay expenses for changes in your travel plans such as a meal voucher or hotel stay. DONT GO THERE ALL FRONTIER EMPLOYEES SHOULD CONSIDER WORKING FOR ANOTHER AIRLINE. enough said read more

Miami International Airport experience. Refused to take bags, or provide a wheelchair for wife, until 2 hours before flight. So arriving 3 hours before required waiting in the area until the line of other passengers was too long to stand in. Then WE had to move the checked bags another 75 feet to be loaded! The seats on new Airbus are cramped and hard; do not recline unless you pay another $55; have sharp small arm rests (should be called arm-punishers); have 7 inch drop down tables that let drinks slide (mine went into my lap) and prevent reading a book if anything is on the table. Frontier's pretense of "economy" is a fabrication and with it comes discomfort, inconvenience, and cabin snack food that is a salt-laden unhealthy farce. read more

dont even think about this b.s. airline... they are so full of it!! customer service is a joke the entire company is a joke... i was charged 89 dollars extra for a flight that had a medical waiver.. then had to pay an extra 70 for the carry on and check in luggage.. after customer service tells me that they dont have the info to corporate offices, and having to find out the info online..... i called corporate offices told them my situation gave them names off individuals..corporate took care of my needs, refunded my luggage amount, upgraded our seats.... upon checking in at the frontier counter the csr at the counter tells me that i had to pay 45 dollars towards my check in baggage... telling the young lady what i had to deal with a few days ago to calling corporate offices, speaking to the supervisor and getting the name and info of whom i had spoken too i was told all they see is a carry on being waived, but they do see a 70 refund back to my card... i explained that corporate took care of the luggage and that was a mistake, and showing them documentation of who i spoke with and time, date etc.... the supervisor at the counter says well all we see is the carry on and you have to pay another 45 dollars.... of course this didn't make sense, and i was getting furious because of the earlier issues i had to endure with this wack ass company... my girlfriend tells me to deal with corporate because these morons cant even recognize a mistake due to a major oversight from corporate.. so i hand them 45 in cash...then these fools had the audacity to tell me we dont take cash..only credit cards.... wtf... so i gave them my cc and ask for the supervisors name and employee #.. he gives me a name but tells me hes not allowed to give me his employee #.. which i was told earlier from a previous csr from this crappy ass airline so if you have to travel to miami or anywhere avoid this airline they will jerk off and wont even have thr curiosity to say thank you but pay us if you want to jerked again.... stars? are you kidding me...!!! try four turds emjoicon!!!! read more

Long, but detailed: Frontier should go out of business for what happened this past Sunday Dec 18th. I wanted to bring to your attention a matter in service that makes me doubtful that I, or those involved in my line of business want to continue to be a patron of your airlines in the future. The service I received from Frontier airlines on Sunday has caused distress, anxiety, and loss of income. My flight was to depart from MIA at 2:35pm, and while in route to airport I checked the flight status on my phone frequently up until 1:45 when I arrived at the airport. The frontier site kept saying ON TIME for flight 1596. When I got to my gate at 2:00pm, along with the other passengers, we were told around 2:15pm that our NYC plane would have to take passengers to CUBA first, then come back to take us to NYC; pushing our departure to 6:15pm. We were all distraught, but very calm and sat quietly until about 6:00p when we were then told by a gate agent (accompanied with police) that the returning plane from Cuba has MECHANICAL issues so we would not depart until they were resolved. One frontier agent said: "You guys wouldn't want to fly on a faulty plane would you?". Then, around 7:45pm we were told the plane was SHORT STAFFED and would not depart until staff arrived. Finally around 8:00pm 2 Frontier agents, along with 2 police officers came to the gate and said we would not depart until 8:30pm. At this time all of the passengers began to shout and become very irritated because we did not feel as though our concerns were being properly addressed. About 6 passengers asked to speak to a manager on duty, and the agents at the desk kept saying he was in the back on the phone with Frontier headquarters to see what would be done in regards to travel and/or vouchers for us. That's when a passenger exclaimed that it says CANCELED in an email she just received from Frontier. Every passenger, from young babies, to elders were upset, sad, and worried on how we would get home or where we would go. I checked my phone for any departing flights going to NYC that night and there were NO FLIGHTS. How could Frontier keep us all there from 2pm and not tell us verbally that our flight was canceled? The gate agent even had the audacity to say: "It doesn't say Canceled on my computer so I can't confirm that information". Not only that, but the co-called manager never came out to address us correctly. Multiple customers started demanding to speak to someone that could give us vouchers to sleep overnight in hotels because the only other options were to: GET A REFUND (so you are out of their hands), or WAIT UNTIL MONDAY DEC 19th TO GET ON THE NEXT 2:35pm flight!! They completely ignored the fact that this was THEIR FAULT, and tried to say it was weather related, so they were not obligated to give us vouchers. At 2pm you said weather related, then you said Mechanical error, then you said short staffed!! How can you guys at Frontier sleep well at night knowing you left customers and their children to fend for themselves? If we were told the truth earlier, we all could have seeked services with other airlines leaving that evening. Because of their lack of communication and being completely insensitive, I had to sleep on the floor in the airport along with multiple passengers, and I had to spend money on a new flight because Frontier refunds don't process for 5-7 days. What about those that did not have the money to buy another ticket?? They were forced to be on standby and wait in the airport for the next 2:35pm flight! Not only was this unprofessional, and evil; but it also showed Frontier's lack of customer well being. I had to be at work at 9:00am on Monday, but because of this I was not able to go into work which caused distress, and loss of income. I asked the gate agents numerous times for a voucher for food, and/or housing, but to no avail. After trying up until 11pm to get a voucher from Frontier, I gave up and got a refund because I could not chance waiting for the next day 2:35pm flight, because who knows the excuse or issues that would arise with the plane, or the standby list because all the passengers that did purchase that Monday flight would come and have their confirmed seats. I cried while sleeping on that airport floor because I could not believe an airline could be so inconsiderate and fail to acknowledge their wrongdoing. I came to MIAMI for my birthday, and this made a great weekend end in sadness. The lack of communication from the gate agents, their nonchalant attitudes about our well-being, and the unprofessionalism of the airline as a whole was cruel and demeaning. I just wanted to get home, not be lied to about flight times, mechanical issues, shortage of staff, and the non-issuance of vouchers was absurd. How could an airline not care what happens to their passengers when it was THEIR FAULT? I will be reporting this issue to the BBB, RIP off report, and any media outlet that will listen. read more

Anti Semitic flight attendant was particularly rude to the orthodox Jewish couple next to us in first class and it was obvious how differently she treated them versus the rest of us. I would never fly Frontier again and I'm not even Jewish. It's just wrong. read more

This airline is absolutely awful! Not once has a flight been on time! Plan on sitting around and waiting at the airport. NEVER AGAIN!! read more

Got to say not at all happy with frontier. I paid to add two carry on bags and then immediately realized that my wife and I only needed one. I called right away and was told that the purchase was nonrefundable. This is crazy!!! Disgusted! read more

Is there a way to leave less than one? Our flight was cancelled out of Miami and the staff didn't know that there were no other flights from any other airlines in the airport. We were offered a fifty dollar voucher to use on further flights and we booked to take the only other flight to Denver offered by Frontier which will take us the entire day to complete, as there were no other direct flights. read more

Horrible service even when you have a death in your family they refuse to help. Constant delayed flights and then they give you a voucher that expires in 3 months. I waited almost 5 hours for a delayed flight and was pleasantly surprised when they gave me a $100 voucher. Well that voucher expires in 3 months and is non transferable, so when we had a huge death in our family I couldn't use or transfer the voucher to my sister bc it "wasn't in their policy" horrible airline that Is always delayed and when you need them there is no one, never flying with them again. read more

I recently had flown Frontier Airlines in January 25th to 29th. Flew from Orlando, FL to LA, California. During my entire trip- I never received my luggage- I only got it back after I had gotten back to Florida- about 2 days after. I had incurred some clothing and toiletries costs during my trip since, as I've mentioned, I never received my luggage. It is not about a month and a half later- Frontier Airlines is giving me the run around via email and keeps attempting to dodge refunding my incurred costs. Needless to say, the front desk customer service were undeniably rude as well. This has been a very frustrating and unprofessional experience. read more

Definitely not letting Expedia pick this airline for me again. Had to pay in order to choose my seat. That alone is ridiculous. Then the exit row was a $50 up charge. None of the seats recline and there are no TVs. The only free item is water. Basically you're in a metal flying cylinder. read more

Frontier, tsa, the airport, customer service, staff, everybody sucks here. I will not be back!

first time traveling this airline and last. After everyone boarded they asked us to exit plane due to a worn tire. This caused a 2 hour delay. This airline charges extra for carry on bags and for seat assignments . No stars read more

If I could 0 stars to write this review I would! My family has been waiting since yesterday for a flight back to nyc. They was delayed 2 hrs before getting on the plane and then sat an additional 3hrs on the damn runway!!!! WTF!! Then was taking off the flight when flight staff knew tsa was closed. People are now stranded without hotel accommodations, flight refund for a one-way takes 7-10 business days, and not even a damn FOOD VOUChER!! Who does that. Sat on a runway for 3hrs and all u could give is tap water are you serious?! Then got to book my own damn flight with another airline. Unreal! People be very aware this airline is a ripoff. read more

I was petrified to board this plane based on the amount of negative reviews. Especially since the many complaints addressed in the reviews were evolving before my very eyes. Our flight was delayed a good 45 minutes which of course leads to a bad start. Even the flight crew was standing around waiting which made you feel even more hopeless. Were the seats comfortable? No. Was there much leg room? No. Did they charge for a soda? Yes. Did it get me to where I needed to be for a very good price without dying? Yes. You get what you pay for. The flight attendants were very nice. Just don't board the plane expecting American Airline service and a free bag of cookies because your expectations will fall short. Receiving luggage was not a hassle. I'm not sure if I was lucky in my flying experience however it wasn't as disturbing as what I had mentally prepared myself for. Read the baggage rules and bring some snacks and you'll be okay. read more

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Worst budget airline you could pick. Recently flew to vegas using them and will not be flying with them again. Some of the least comfortable seating on a plane and the seats we purchased were the "premium seats". Don't expect amenities that have become standard in planes - no wifi, no power, bad selection of overpriced snacks. read more

All these negative reviews. I booked a round trip flight from Atlanta to Miami for $38!! I fly with frontier often. Yes the: Seats suck and no they do not recline Yes they have bag, seat and soda fees It's a discount airline, what do you people expect?!? Lol. I have done 4 flights for the price of one. Crew was always friendly and flights was always on time and you can't beat the deals they offer. The good far outweighs the bad. If you want to travel cheap, this is the way to go. Plus its far better than Spirit. read more

I don't know why I keep giving this pos airline another try but of course I did again. I will never, ever, ever fly frontier again. I will never fly there again. The worst customer service and as a consolation they broke my bag and the lady tries to give me a bag replacement the size of a child's back. read more

Unbelievable, even a single star is to much. It only got that because they got us there without crashing.. Not only do the seats not recline at all, but they charge for EVERYTHING. While other carriers let you bring a carry on, and a personal bag, purse or the like you HAVE to pay for it on Frontier. $45-60 dollars. They also charge you for your seat if you check in online. If you wait to check in at the counter you'll just get a random seat. Good luck sitting with your spouse. Oh but wait, a cup of water is free. At least there's that. NEVER AGAIN. I'll go back to United, America or Southwest. read more

Everything is so expensive. They try to lure tutu in with a cheap price until u try to check out and then they have a million hidden fees. That's ridiculous they charge for the seats and they charge to sit together. They charge for so many fees u end up paying way more than u expected read more

Delayed twice. You get what you pay for. Avoid at all costs. Have to pay for any carry on and it's more money than check baggage. Stick with delta, there is a reason they cost more. read more

I give this air lines a one star because 0 and negative stars aren't an option first of all they are dishonest as hell until you prove they are lying I booked an emergency flight access county for a family emergency I book a red eye flight leaving at 930 pm PST landing in Miami at 430 EST which was great because I had a layover of 4 hours before my connection flight I went to leave for the airport and got notified by email the flight was delayed 2 hours when I arrived at the airport and checked in the plane was then delayed another hour when I arrived at the gate I checked with the frontier employee at the gate about the delay and was told a story about weather was terrible after checking the weather radar and confronting the employee about the lie about the weather was told "yea I'm sorry to be honest we are having trouble finding pilots and crew to staff the plane so we're doing all we can" the plane took off 230 the next morning I asked if we would make it in time to get on the connection flight before boarding my first flight and was told yes we would make it still in plenty to get to the connection flight upon arrival the connecting flight already taken off when talking to employees about the situation I was informed a manager was working but was refused the ability to speak to one was told "I don't know where the manager is" was told I can make it to my final destination the next night or two days from then in the early morning which I'd miss the funeral I was traveling for all together and I'd have to stay in the air port all night the only half way good thing they did was give me a ticket back home just had to sit in the airport 12 hours till my flight. On the flights the chairs are the most uncomfortable things felt like hard plastic chairs. The seat tray is the smallest thing ever CANT even use an iPad on them because the size and if you want even water or soda to drink buy it before you board because they charge for every drink $3.00 for a can of soda or bottle of water. They don't even offer the ability to pay for inflight entertainment like wifi so hopefully you have a way to stay entertained. Frontier airlines is cheap for a reason it's because they don't give a crap about the people flying on there airlines because they already have your money. Avoid this airlines at all costs I couldn't get paid to take this airlines again read more

45$ for a carry-on ??? So you can travel here with nothing!! Forget about using this airline for anything cause they gonna charge you for anything you carry, and then the rude lady at the counter in Miami told me " is specified in their web site" but booking through anyone else they don't tell you that, so don't waste your time with this airline. Lesson Learned!! read more

Always has delayed flights. Seats are not comfortable and do not recline. No TV on plane. High prices for carry on and checked bags.

Terrible customer service, we boarded the plane one of our seats was taken and we told the steward, his response was she was there first! We were a family of 4 who had 4 seats in a row chosen and paid for ahead of time. He took her side instead of moving her to another seat he made us sit separated and that's not acceptable when you have children. I was very disappointed and I demanded to speak with a higher authority. Finally a supervisor came in and ask the person to move and while she was leaving the seat the steward said no don't move. I couldn't believe how rude he was. He was trying to override the Supervisors decision. I will not recommend Frontier to anyone. To make things worse we had a computer problem and we were delayed 1.5 hours. The airline didn't offer anything to eat not even a snack as a courtesy. read more

Worst airline ever right after china air. They're probably the only ones who dont have free carry on. Freaking pathetic. Dont fly frontier. Their cheap planes and non working website will make you wish you flew with someone else. read more

Very bad customer service. They will charge you 30 bucks for checking luggage in and make you walk it to a corner where a guy with terrible attitude will make you wait until he's ready to take it off his hands. read more

Terrible customer service, I was told that I HAVE to pay $30 extra for a personal item that fit the size requirements or they would not check me in, that or I can pay $60 at the gate... I feel like I was just extorted, the attitude I got when I question her demand to pay extra after paying to check in my regular luggage did not help! I will do everything I can to avoid flying with this company from now on. read more

NEVER EVER FLY FRONTIER. Our flight was delayed 4 hours and then canceled. We were told we would be getting our bags and we would be shuttled to the hotel. After 4 hour delay they are making 50 ppl "wait for a supervisor". Its been 30 minutes and there is no sign of our luggage, our bags, nor the supervisor. No one is willing to give us an update. Apparently we didn't wait long enough. .4 hours. WORST CUSTOMER SERVICE IN THE INDUSTRY. #FrontierSucks #NeverFlyFrontier #WorstCustomerServiceFrontier read more

Just the absolute worst. So you cancel my flight, fine. It happens. Ruined my Saturday but what can you do. Your only contingency plan? Put me on a Tuesday or Wednesday flight, no refund. Unacceptable. Frontier Airlines: "Don't fly us" read more

I did my homework and expected the worst after all the bad reviews. Either I was very lucky with my experience or the people complaining didn't do their homework. I bought my ticket MONTHS ahead and scored a $99 flight on LABOR DAY direct from Miami to NY. The competition was $275+ per ticket. Because of the luggage fees (ALL STATED ONLINE) me and my boyfriend decided to pack together and check 1 bag. PAY YOUR BAGGAGE FEES ONLINE!!!! Online price for 1 checked bag is $25. At the gate it is $60. BIG DIFFERENCE! Carry on bag is $40 (maybe more at the gate). If you want to save money; Check your bag DO NOT CARRY IT ON! $25 for a checked bag is what every other airline charges, so what is all the complaints about? Read the terms people! Seat selection...Since my boyfriend is 6'5 and I'm 5'9, we wanted more legroom. The stretch seats were $50 extra each. I thought this was a bit steep. Row 12 happens to be an exit row but considered economy pricing since the seats are more vertical and do not recline, they were $16 extra each. We opted for row 12. We couldn't have been happier. We had so much legroom it was amazing. The lack of recline didn't bother us one bit and how much do seats recline anyways? The plane was brand new, on time, we had a smooth flight, standard baggage fees, and tons of legroom in row 12. Yes they charge for drinks and snacks so either buy drinks/snacks at the airport or suck it up and pay $3 for a Coke. The savings on the ticket outweighs complaining for a $3 refreshment. And yes you have to pay a tad bit extra to pick an assigned seat. If you don't, Frontier will assign you one free of charge. But don't complain if your spouse, family or party is split up. There are plenty of seats in the back for cheap (window, aisle $5 and middle seat FREE). Frontier's website makes all the above clear. It is a budget airline and yes they will try to nickel and dime you, but if your prepared and plan it smart, you can save a boat load of cash. My $99 flight with my boyfriend turned out to be $127.50 each in total for a bag checked and sweet exit row seats. Seats were comfortable "enough" to get from point A to point B. Will definitely fly again for the price we paid! Thanks Frontier for a safe and smooth flight read more

Frontier Airlines - Row 12 legroom. The bended knee is sitting normal. The other leg is fully stretched out. Tons on room - Airlines Near Me - Miami, Florida

I like the way the plain looks nice and clean. I was just yelled at for having trouble putting my bag away. The flight attendant was upset I guess because she dropped something. No wifi on newly constructed plain not a good call. This all and we haven't taken off yet... read more