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    Frontier Airlines

    1.5 (144 reviews)

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    We had a great flight from San Juan to Cleveland. The flight left on time and arrived on time. Service was good. There was a minor medical issues with a passenger and the flight attendants handled it professionally and with concern. The airline may nickel and dime you to death but a Frontier Airlines credit card helps with that. I would rather spend 20000 points and $200 for a non-stop flight than $650 on another airline with one stop and a tight connection.

    Horrible treatment from manager.
    Kat M.

    Our tickets were given away after check in online & paid carry on at boarding gate for an overbooked flight from cle to Miami. We were treated horribly, no refund, apologies, and was told to leave the rebook at terminal. He would not let us speak to anyone above him to resolve the issue and also covered his badge with name. Awful, disgusting treatment. We had to rebook on another airline, pay extra $500 with a layover & arrived the next day in Miami. Disgusting . Will never fly again.

    This is what $99 looks like.... Well depending on what mood the agent is in and what city your in.

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    4 months ago

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    11 months ago

    The airlines are below low budget. They are the worst most uncomfortable flights I had ever flown on. The customer service sucks.

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    Page 1 of 4

    Ask the Community - Frontier Airlines

    Review Highlights - Frontier Airlines

    I always wonder why people go to a discount airline, are aware of the fees for certain baggage, buy their ticket and then complain about the inconvenience.

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    Spirit Airlines - See my previous post regarding this filthy airplane!

    Spirit Airlines

    1.6(140 reviews)
    1.1 miRiverside

    Early arrival at airport for early flight. Once onboard was informed the plane had issues that were…read morebeing addressed. Then was informed that the part needed replacement and would take two hours. Delay Delayed. At noon informed a secondary plane was coming from another state with arrival 3:30 at 3:36 was informed plane was in the air. Now there is another delay due to a storm. 12 hours at the airport. My birthday celebration is going from excitement to disappointment. Mother Nature is uncontrollable but everyone must be involved in making solutions to problems. There seems to be lack of communication and problem solving.

    Spirit Airlines is an unmitigated disaster. Literally every single step along the process of…read moredealing with Spirit was terrible, and they stand as a shining example of what business looks like when someone strives for mediocrity. Their staff was so universally horrible that I feel like it couldnt even have been possible without a premeditated and concerted effort. It was as if they were a team of charades players seeking to act out the word "disinterested". Some of the futility of Spirit Airlines was out of their hands, and part of a larger bait and switch approach to doing business. But when you're charging me for a carry-on that is free on every other airline, or charging my wife and I at the last second $80 to sit together, can you at least ACT empathetic to our plight? Their nonchalance was utterly unbearable- as their company slowly pecked away at my children's college fund one hustle at a time. Do you know what your check-in lady's response was when I challenged the fact that she was charging me $80 for a carry-on? No? Neither do I...because her response was whispered to the apparent mouse burrowing in her front pocket, and I was left standing there bewildered- wondering what could have been if I had only chosen one of the real airlines.

    Photos
    Spirit Airlines
    Spirit Airlines - Horrible seats are metal and not that much cousin I suffer from sciatic and pinched nerve and my five hour flight was horrible

    Horrible seats are metal and not that much cousin I suffer from sciatic and pinched nerve and my five hour flight was horrible

    Spirit Airlines - Leg room on this flight was much better than the one coming in

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    Leg room on this flight was much better than the one coming in

    United Airlines

    United Airlines

    2.0(93 reviews)
    0.9 miRiverside

    Well - it's not their fault - but I ended up in the middle seat - YES - the DREADED MIDDLE SEAT!…read more Thankfully just a short leg from CLE TO ORD!!! I'm so glad I didn't drink anything before I got on this flight. I'm glad I didn't realize it until I had boarded - otherwise I woke have been temped to snag the $180 first class upgrade I had spied earlier in the day when I hurriedly took a peak when I checked in. Did I mention I hurriedly looked!?! Obviously I so hurried looked that I forgot to check my actual seat instead of the upgrade option!?!?!? wha!!!???? Thankfully the service was excellent and efficient and friendly boarding and the team on this flight were/are quite professional. Some poor girl at the front the "cabin class" bulkhead spilled a whole frothy iced coffee drink - and the flight attendant got on her hands and knees and cleaned that whole mess up while the poor girl stood there mortified! I would have cleaned it up myself if it had been me - but maybe they wouldn't let her? Regardless the flight attendant earned her keep before we ever took off for this leg! Thanks United for a great customer service experience even if the "big guy" got stuck in the middle!!!!

    I will never fly United again. My package was supposed to have "extra leg room". Thinking that I…read morehad extra leg room, I took the window seat which I never do because I'm claustrophobic. This is the most cramped fkn seats that I have ever experienced in my 56 years! Your packages are a scam and just another way to screw the CUSTOMER!!! Fk you United, you're crooked GARBAGE!!!

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    United Airlines
    United Airlines
    United Airlines - "Extra leg room"

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    "Extra leg room"

    Traveling with Phyllis - Phyllis books us this awesome all inclusive in Jamaica

    Traveling with Phyllis

    5.0(1 review)
    6.0 mi

    Need to plan your honeymoon or next family vacation? Headed out of the country for a cruise or…read moreresort? Before you get ahead of yourself and try to do everything on your own online, call Phyllis. I didn't think that I needed a travel agent these days (I mean the internet and trip advisor were all I needed, right?), but I was totally wrong. My sister and I couldn't decide on a Caribbean location for our resort trip, so Phyllis sat with us and gave us her first hand experience of all the different islands and their strengths and weaknesses. This woman has been everywhere and her knowledge and experience is super helpful. She ended up booking us a great off season deal at a 5 star all inclusive in Jamaica. It was beautiful, relaxing, and the food was amazing and authentic. And when we were stuck in the Jamaican airport on the way home because our plane was grounded in Charlotte with technical difficulties, all of our fellow passengers had to stand in these horribly long lines in the sweltering heat (no a/c in the airport concourse) while with a call to Phyllis, she got us rebooked on a flight, first class, and in the meantime we whiles away the wait with our passes to the members only lounge in the airport she recommended we spring for. She really saved us. So of course we've gone back to her for our family trip to Aruba, and my sisters trip to Mexico. Really, you can't go wrong with Phyllis, and when things do unexpectedly go wrong on your trip, she is there for you.

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    Traveling with Phyllis - Our next trip that Phyllis booked for us in Aruba

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    Our next trip that Phyllis booked for us in Aruba

    Frontier Airlines - airlines - Updated July 2026

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