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    Frontier Airlines

    1.5 (144 reviews)

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    We had a great flight from San Juan to Cleveland. The flight left on time and arrived on time. Service was good. There was a minor medical issues with a passenger and the flight attendants handled it professionally and with concern. The airline may nickel and dime you to death but a Frontier Airlines credit card helps with that. I would rather spend 20000 points and $200 for a non-stop flight than $650 on another airline with one stop and a tight connection.

    Horrible treatment from manager.
    Kat M.

    Our tickets were given away after check in online & paid carry on at boarding gate for an overbooked flight from cle to Miami. We were treated horribly, no refund, apologies, and was told to leave the rebook at terminal. He would not let us speak to anyone above him to resolve the issue and also covered his badge with name. Awful, disgusting treatment. We had to rebook on another airline, pay extra $500 with a layover & arrived the next day in Miami. Disgusting . Will never fly again.

    This is what $99 looks like.... Well depending on what mood the agent is in and what city your in.

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    2 months ago

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    9 months ago

    The airlines are below low budget. They are the worst most uncomfortable flights I had ever flown on. The customer service sucks.

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    Page 1 of 4

    Ask the Community - Frontier Airlines

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    Review Highlights - Frontier Airlines

    I always wonder why people go to a discount airline, are aware of the fees for certain baggage, buy their ticket and then complain about the inconvenience.

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    Cleveland Hopkins International  Airport - Monday, 12.29.25; Cleveland Hopkins International Airport

    Cleveland Hopkins International Airport

    3.0(805 reviews)
    1.5 miRiverside

    A decent airport! I'm a bit spoiled with my experience at Hartsfield but through my travels, I'm…read morealways interested in checking out new airports. CLE was pretty straight forward. When I initially landed it was a quick walk from my gate to baggage claim, an area that was much quieter and barren than expected. I loved that the Rock & Roll Hall of Fame store was one of the first things I saw, honoring legendary artists with their faces and names adorned on t-shirts and guitar picks. The huge Cleveland sign at arrivals was also a sight to see. When it was time for me to return to Atlanta, I was concerned about the lines as TSA was still going unpaid. I was assured that I shouldn't worry, especially because I have precheck. But because of who I am as a person, I'm always early to the airport. I enjoy the airport! So when I arrived early and literally got through the line in FOUR minutes, I just had to laugh, lol. The restaurant options are a bit more limited than one would hope, but there are some options. Vino Volo was the best place in that bad boy so be sure to stop in for a glass of wine or a bite to eat! The airport itself was quite clean but the bathrooms were a little disappointing as many public restrooms can be. I still haven't learned to bring my own good toilet paper while traveling. But employees were kind, the place wasn't incredibly busy, there were electric ports available and the wifi worked - what more could you ask for?

    After perishing many a time at LAX and the very few times I've been to NY, you would think that…read morehigher concentration cities with a greater population density would have worse airports? You might be right in that sense. Driving to or picking someone up at LAX is a blood pact with them and it can get chaotic, but the abysmal times that I was forced to live in Ohio and had to fly in and out of CLE airport were hands down some of the worst times of my life. It was never super crowded per se but how I was treated by staff and other customers was appalling. I had comments made about my race and being incorrectly identified as being Chinese and rude (not only here but my entire stay in this state, but that's a story for a different day) and I had a tiny carry on luggage that they argued had to be checked in while I saw lily skinned families behind me get to carry everything with them. It ended up being a rare ichiban kuji Nameko saibai luggage that you can only get through lottery in Japan and that I got secondhand. You can't find it anymore and the bottom part ended up being broken and they never found the missing piece. I'd avoid this airport and actually the entire state like the plague if I had to have a say in it.

    Photos
    Cleveland Hopkins International  Airport - Monday, 12.29.25; Cleveland Hopkins International Airport

    Monday, 12.29.25; Cleveland Hopkins International Airport

    Cleveland Hopkins International  Airport - B5 aircraft ready to depart - first flight of the day for that gate

    B5 aircraft ready to depart - first flight of the day for that gate

    Cleveland Hopkins International  Airport - Facade for Terminal at CLE

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    Facade for Terminal at CLE

    United Airlines

    United Airlines

    2.0(93 reviews)
    0.9 miRiverside

    Well - it's not their fault - but I ended up in the middle seat - YES - the DREADED MIDDLE SEAT!…read more Thankfully just a short leg from CLE TO ORD!!! I'm so glad I didn't drink anything before I got on this flight. I'm glad I didn't realize it until I had boarded - otherwise I woke have been temped to snag the $180 first class upgrade I had spied earlier in the day when I hurriedly took a peak when I checked in. Did I mention I hurriedly looked!?! Obviously I so hurried looked that I forgot to check my actual seat instead of the upgrade option!?!?!? wha!!!???? Thankfully the service was excellent and efficient and friendly boarding and the team on this flight were/are quite professional. Some poor girl at the front the "cabin class" bulkhead spilled a whole frothy iced coffee drink - and the flight attendant got on her hands and knees and cleaned that whole mess up while the poor girl stood there mortified! I would have cleaned it up myself if it had been me - but maybe they wouldn't let her? Regardless the flight attendant earned her keep before we ever took off for this leg! Thanks United for a great customer service experience even if the "big guy" got stuck in the middle!!!!

    I will never fly United again. My package was supposed to have "extra leg room". Thinking that I…read morehad extra leg room, I took the window seat which I never do because I'm claustrophobic. This is the most cramped fkn seats that I have ever experienced in my 56 years! Your packages are a scam and just another way to screw the CUSTOMER!!! Fk you United, you're crooked GARBAGE!!!

    Photos
    United Airlines
    United Airlines
    United Airlines - "Extra leg room"

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    "Extra leg room"

    Traveling with Phyllis - Phyllis books us this awesome all inclusive in Jamaica

    Traveling with Phyllis

    5.0(1 review)
    6.0 mi

    Need to plan your honeymoon or next family vacation? Headed out of the country for a cruise or…read moreresort? Before you get ahead of yourself and try to do everything on your own online, call Phyllis. I didn't think that I needed a travel agent these days (I mean the internet and trip advisor were all I needed, right?), but I was totally wrong. My sister and I couldn't decide on a Caribbean location for our resort trip, so Phyllis sat with us and gave us her first hand experience of all the different islands and their strengths and weaknesses. This woman has been everywhere and her knowledge and experience is super helpful. She ended up booking us a great off season deal at a 5 star all inclusive in Jamaica. It was beautiful, relaxing, and the food was amazing and authentic. And when we were stuck in the Jamaican airport on the way home because our plane was grounded in Charlotte with technical difficulties, all of our fellow passengers had to stand in these horribly long lines in the sweltering heat (no a/c in the airport concourse) while with a call to Phyllis, she got us rebooked on a flight, first class, and in the meantime we whiles away the wait with our passes to the members only lounge in the airport she recommended we spring for. She really saved us. So of course we've gone back to her for our family trip to Aruba, and my sisters trip to Mexico. Really, you can't go wrong with Phyllis, and when things do unexpectedly go wrong on your trip, she is there for you.

    Photos
    Traveling with Phyllis - Our next trip that Phyllis booked for us in Aruba

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    Our next trip that Phyllis booked for us in Aruba

    Frontier Airlines - airlines - Updated May 2026

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