Frontier is terrible and I wish I hadn't used this airline as my flight to and from Tampa in March 2025. But I did, and they better thank me for their two stars. My entire group of friends booked Frontier for our flight to Tampa so I reluctantly did too. I have a traumatic history with Frontier as they canceled my flight 4 years ago to Phoenix last minute and I missed a friend's Bachelorette party. Then they made me through heck to get my money back! They nickel and dime EVERYTHING and they give nothing out for free, not even an in-flight snack or soft drinks! You even have to pay for your CARRY-ON!! And you better not be an ounce over 40 pounds on your checked bag or you'll get charged a hefty oversized fee. Fortunately, my suitcase was less than 30 pounds but my friend had to stuff some stuff in my bag since hers was 1 pound over and they were going to charge her! As for the flight itself, we left late because they apparently miscounted the number of passengers on their books. I wasn't expecting in-flight entertainment but at least put in outlets to charge devices so we can watch our own entertainment! The take off was so bumpy and I got so queezy that I nearly cried. And some might be happy about this, but I was disappointed to see that the seats did not have the ability to lean back a bit. I am giving Frontier two stars instead of just one because I feel sorry for the staff as they seem worn out but still are kind. And I didn't die on my flight, so that's a plus! read more

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Very bad experience!! The customer service team has been very rude to me I'm very disappointed!! The price is not really cheap they charge me a lot for a bag And a lot of delay flight read more

Worst travel experience ever in my life. This review is over several trips. The plane and delays make this a tough way to travel. Every trip no matter the time of year was delayed. The flight crew and pilot are nice but that's about it everything else costs read more

I have booked two trips with Frontier Airlines. One March 2025 going to Cancun Mexico. The flight out of Cleveland was delayed by two hours. When we landed In Orlando, our connection was just taking off for Cancun. After standing in line for an hour, we couldn't get a flight to Cancun and they wanted to book us on a flight to Philadelphia and spend the night there. No guarantee we would fly to Cancun the next day. It was a nightmare. Today I had a non stop flight booked from Cleveland to Tampa leaving at 11:37 am. That flight was delayed twice. 1:37 and then 2:11 pm. Needless to say, I am NOT going Frontier Airlines again. read more

website was difficult to follow, we couldn't get boarding passes and had to pay a $50 fee at ticket counter. Flight out was cold. Coming home , we were in row behind the middle exit and flight attendant asked us if we knew what we had to do. treated us like children. No snacks for free, not even a cup of water on either trip. Attendants did not help in any way, but kept saying how much they valued all of us. Also, they never shut up, kept talking while some slept and I tried to read. Pilots are great , got us there and back safely. Attendants attended to very little. Also Frontier owes us $600 dollars from a trip in 2022. We've tried repeatedly to get the money when the plane was broken and we had to find our own way to our destination. We will never fly Frontier again if we have a choice. read more

I didn't have a problem when I left Tampa other than staying at gate for a few more minutes than normal. The pilot did mention that there was a lot of planes in front of us. Fine. Land in Cleveland, already a delay with traffic control. Pilot is here, no notification on phone app it still says the original time. read more

Terrible. I checked in the night before my flight that took off at 5:30 am. I arrived to the airport 2 hours early even though it was a domestic flight. The line went from one end of the airport to the other. Needless to say, no one told us we just had to print bag tags, so I waited and waited in line. By the time I arrived to the check in desk I was told I could fly but since I was 10 minutes late to check my bags they could not. We paid $250 to rebook our flight for 13 hours later. After leaving the airport and coming back for my later flight, I found a 40 minute delay upon my.arrival. What disgusting people and what a disgusting airline. read more

Horrible experience. We were waiting at the gate with no flight info on the screen, people were confused if they were at the right gate, and some people even left due to confusion. Next our flight was delayed by 4 hours with almost no communication of why ir what was happening. Then, even though we were eligible for meal vouchers, come to find out the manager of Frontier for this gate was not issuing vouchers because instead of working they were boarding a flight themselves! So disappointing that a major company is so unorganized. read more

Flight attendants were rude and ignorant! we paid extra for more leg room and they made us move our seats to have less leg room and if we complained they would have thrown us off the plane that already made us more than 24 hours late due to a weather cancelation. They continued their unacceptable rude behavior taunting us to complain so they could throw us off the flight. When we let the company know what happened they offered us a buck or two off a future flight that we will never take. I hope you don't take a flight with them either. I would never fly with them again. You could not pay me enough to do so.​ read more

We had a great flight from San Juan to Cleveland. The flight left on time and arrived on time. Service was good. There was a minor medical issues with a passenger and the flight attendants handled it professionally and with concern. The airline may nickel and dime you to death but a Frontier Airlines credit card helps with that. I would rather spend 20000 points and $200 for a non-stop flight than $650 on another airline with one stop and a tight connection. read more

Frontier Airlines - Airlines Near Me - Cleveland, Ohio

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Our tickets were given away after check in online & paid carry on at boarding gate for an overbooked flight from cle to Miami. We were treated horribly, no refund, apologies, and was told to leave the rebook at terminal. He would not let us speak to anyone above him to resolve the issue and also covered his badge with name. Awful, disgusting treatment. We had to rebook on another airline, pay extra $500 with a layover & arrived the next day in Miami. Disgusting . Will never fly again. read more

Frontier Airlines - Horrible treatment from manager. - Airlines Near Me - Cleveland, Ohio

The airlines are below low budget. They are the worst most uncomfortable flights I had ever flown on. The customer service sucks.

Frontier attempts to steal money from passengers. Changing seats you already paid for. Trying to charge you again for a seat when they change your flight. Their kiosk not working and them trying to charge you for speaking with an agent. read more

THIS PLACE SUCKS! It took 30 minutes extra to take off due to luggage loading. Then when we got off the flight they left all of our luggage in the past place! This is absolutely ridiculous. Never flying here again. At least I hope I'm not.... read more

At 6:00 PM, our flight to Atlanta was delayed until 11:35 PM. At 9:00 PM, we suddenly get notified the flight is now leaving at 9:40. We rush back to the airport and it's too late, so they rebook us to Orlando. As we waited for the Orlando plane, our original ATL flight hadn't even begun boarding yet!! But we can't get on it. ‍ The Orlando flight ends up getting delayed an extra 2 hours. We sat and watched our original flight (that we were supposedly too late for) board and take off. Never again Frontier. Never again. read more

They literally didn't allow me on my flight and many others on the same flight as me because we were supposedly late, mind you there was still an hour and a half left. I am always checking in at kiosk around an hour or so before and have not ever had issues with other airlines and they squally check me in "late" which isn't really late lol. anyway they tried to make us rebook and all flights were $400+ losing all prior money/booking. Never fly with them unless you're going to show up 2+ hours before a flight. Insane. Go to American, United, Alaska, southwest, promise it's worth the few extra dollars. read more

If I could give this airline a zero I would!! What an absolute nightmare it was traveling on them this past weekend. I flew from CLE to LAS round trip. At boarding time.at the gate in CLE, The gate agent made us put our personal carry on item in sizing box. We complied of course. My bag fit perfectly in the box but gate agent said it's slightly too big and insisted I pay $100 at the gate to check it in. I said I have a sweater in the bag that I will take out and wear.. the agent said no!!! If you take your sweater out of the bag then I will deny you boarding. I was in complete shock. The agents were aggressive and extremely unprofessional. The return home from Las Vegas was just as bad. The agents are on a power trip and literally provoked people into talking back so that they can threaten them and tell them they will be denied boarding. I know this is cost effective airline but the employees there take it from cost effective to low class airline. The agents need training in Customer Service. The CEO of this company really needs to see all the complaints coming in from their passengers. What a shame... I know this will fall of deaf ears. I hope the employees receive the trading they need to keep this airline running. read more

This is what $99 looks like! Fits in the box in one city and is fine, but if they don't like you, nope your gonna pay because it's too tight in another city. Frontier is a SCAM! Don't be fooled by low prices, it will still cost you as much as anywhere else once they are done wringing out each and every customer. I don't mind paying for my bag, we all knew that going in, but inconsistent agents in bad moods across the country, come on. read more

Frontier Airlines - This is what $99 looks like.... Well depending on what mood the agent is in and what city your in. - Airlines Near Me - Cleveland, Ohio

I have been trying to contact Frontier to make sure my Known Traveler Number is registered and will be on my boarding pass soe I can avoid TSA issues. I have tried their CHAT ... tried calling... tried everything. They have no way for anyone to contact them. The worst customer service I can imagine. I put my KTN in my profile (account) .. but my KTN does not appear on ANY of the documentation of my upcoming flights. Frontier lists a phone number for contacting them but there is no options to check on flights documents for the KTN .. read more

In the travel industry, you don't always expect good service, especially from a 'budget airline'. I had a great experience with Frontier Customer service and so appreciative. I received word of a family emergency and had to book 3 flights out immediately. I was stressed and unfocused and having a hard time with the booking sites I was using. All of the 3rd party sites gave varying prices, then doubled in price, then said the flight was booked. I finally gave up and called Frontier. They had the flight I wanted to be on (was about 3.5 hours from that phone call). The man on the phone was very kind. He apologized for my trouble, even though my issue wasn't with the Frontier site. He offered to book my flights and not charge the booking fee. He was gracious and calm and made me feel like I was actually being taken care of. We got on the flight we wanted, left on time, with great seats. The in-flight staff was great and we had plenty of space in our seats. Frontier is a great budget airline and we will fly them again for sure. read more

The gate employee at Fort Myers made Me put my bookbag that fit in the "sizer" both ways to see if it fit. It did however I watched as others boarded with bags twice the size of mine. I also understand they get rewarded for stopping people and making them pay. I have flown several times. I know the rules. read more

Frontier has been the worst experience. I had cancellation insurance. The insurance company will not refund you unless you cancel first. The toll free number and chat line is the only way you can get a refund. The don't have a person that you can speak with, just a chat line that gives you totally no help. I can't even find the Official Corporate Office. It's been over a week and I don't have a refund. $442 bucks. Do not use expedia for booking with frontier. read more

Frontier Airlines would benefit from additional customer service training. A flight attendant on a Cleveland to Phoenix flight informed a passenger that if she was dissatisfied with the response she received, she could disembark and book an alternative flight Frontier Airlines then she asked her if "she was ready to be respectful yes or no?" simply because the passenger told her she was being rude, which she was. The passenger was simply trying to Understand the seating and, as a professional, the attendant could have handled it way different. I've never experienced this with an airline. read more

I received an email and text 5 hours before my flight that it was delayed 3 hours. I contacted chat customer service and was flight left at 5:15pm instead of 2:44pm. I have screen shots of this conversation. Then an hour and 40 minutes before my original departure time I received a message that my flight was leaving at its original time. I love over 40 minutes from the airport and my ride lives 40 minutes from me. Got to the airport and was told since I have a checked bag I have to rebook. I paid the premium to fly on the day after Christmas now I'be been rebooked until tomorrow. If leaving tomorrow were an option I could have saved $300 on my ticket purchase. They have no customer service number, if I did business like this I wouldnt either. read more

Mistakenly booked a flight scheduled for 6:30 am. Tried to cancel it withing 30minutes after booking--supposed to be free cancellation within 24 hours for any airline for any reason. They charged me $70 dollars for a "Non-refundable name change. I don't know what that is, but I never asked for anything but a ticket. Never asked for any kind of name change. Plus, you have to go through every screen where they try to sell you upgrades on everything and hotels and cars. They seem to be slipping from their 1 1/2-star rating. Certainly, went to the bottom of my list and I fly frequently to their destinations. I recommend you check them only as a last resort. read more

Cancelled flight 30 minutes before boarding and gave very few options to reschedule. It's ridiculous that they can do that and ruin hundreds of people's day. All I have heard about Frontier is that they are always delayed, and that's IF your flight doesn't get cancelled last minute. Ridiculous. read more

Avoid using Frontier airlines like the plague! Our flight to Orlando was cancelled at the last moment. I missed a friend's wedding because of this incompetent airline. The best thing Frontier Airlines could do is go out of business and let a better airline take its place. I will do every thing in my power to NEVER USE Frontier Airlines again. I don't care how "cheap" their rates are. Plus, it's not possible to get a refund on a car rental if reserved thru Frontier. The car rental company said they can't and there is no way of canceling a car rental thru Frontiers web site. A phone to call to Frontier just gets a bunch of rings and then disconnects you. read more

-0 is my rating. I reached out via Facebook to Frontier for help regarding changing my flights and the worker was rude and incompetent. He tried to charge me more money for a cheaper flight. When I asked to speak to a supervisor the worker told me no. The worker also proceeded to use a rude nickname to call me after I asked for a supervisor. This airline has done nothing but ever disappoint I will never fly with them again and if you want to get scammed go ahead and fly with them. Awful, awful, business and service. Save your time and money and fly other airlines. read more

IF we could give no stars.... Went through Frontier which had no line, at baggage claim.... until they had us pull over and convert ONE POUND of luggage from one bag to the other! Seriously? They held up the line which formed behind us, because of this. The woman to the right insisted on this. This may sound petty but we fly a TON! Spirit would not do this if you are in the same party. I GET it if you are not related. (Maybe your tickets are not together) I think the issue is control. I may be wrong but if it is TEN pounds it makes sense. Baggage handlers go through enough lifting. The Frontier people have never done this before. We generally have had good instances since the last time I have had to review them for bad times. I thought they cleaned up ship. Try again! Especially after the way she THREW our bags when we started to leave. Cute! read more

Frontier Airlines - Bad baaaaad service, Frontier! (That isn't me, by the way) - Airlines Near Me - Cleveland, Ohio

Terrible, unreliable airline! Very disorganized and website not accurate as far as scheduled flights! read more

Frontier Airlines - Never fly Frontier!!! - Airlines Near Me - Cleveland, Ohio

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HORRIBLE!!!! (-10's) I am giving one star, only because I have to have at least that. Frontier airlines is without a doubt the worst airline carrier ever!! We have had several flights with Frontier, and every one of them has had some major issue. Our flight yesterday was the last straw. Our flight was at 6:35 AM, we arrived at the airport at 4:15 AM. Frontier airlines was obviously not prepared for all the people they had booked for flights at that time. The line was wrapped around their corded off area, went down a hall, turned down into another hall and went down about a quarter of a mile. We finally reached the bagging agent at 5:45 am and the agent told us that we were late and boarding already started. We would never make the flight and would not allow us to check our bags. We explained we had TSA Pre check and we could make it, she said it didn't matter and we wouldn't make it and go to the rebooking line. She was not nice about it at all. So we go to the rebooking line, which was longer than the line that we waited in to check our bags. Apparently everybody missed their flight because they were not prepared. We talked to many people in line who were told the same thing we were told. I'm wondering if a flight was even real? When we finally reached the rebooking agent, they were equally as rude. We were told the only option we had was to fly out the next morning and we would be required to pay $100 each for rebooking. That was unacceptable, because if it was, we would've booked that in the first place. We ended up booking a flight with another airline at $1200! We got home 13 hours later than we had originally planned. Oh! I almost forgot...When the customs in line started getting a little loud, they called in security who showed up with an AR15?!??? (See pics) I started calling the airlines this morning at 10 AM. It is now 2:54 PM and my issue has just been addressed... not to my liking. But it was the only option. You can't talk to anyone about a problem you may have. You have to text with someone. That's no simple feat either. By the time an agent or customer service representative, finally comes to the chat, 4 hours have passed. I definitely do not recommend becoming a frontier member. I don't recommend booking a flight with them at all. You absolutely, definitely, get what you pay for. You might get lucky once in a while, but out of the last six flights with them, maybe two were good. Don't waste your time or money. read more

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Worst experience ever. They charged me $133 for a duffle bag 22ponds that's crazy never flying with this airline over price. I wasn't able to walk and I request wheelchair and they don't even knew that I need assistance I had to ask for the wheelchair and the guy was that worst, he was bumping me against walls and other wheelchair everything sucks about this airline. Think twice if you want to pay extra money for nothing. read more

Frontier Airlines - Airlines Near Me - Cleveland, Ohio

Worst airline ever. I believe they are a short-term scam to see how much they can scam from people before people realize and stop booking with them. Once that happens they will fold up and run. I will never ever in my life use frontier or ever recommend anyone else to use frontier. read more

Frontier Airlines is the GOAT. Don't believe the hype. You want rock bottom deals? Fly with a rock bottom airline! It is like flying an RTA bus in the air. They coincidentally use Airbus brand airplanes so it checks out. read more

The worst airlines ever the customer service is bad , workers were rude in general didn't even get to board our flight that's how unhelpful they were I would give it 0 if I could read more

In October I received a flyer in the mail from Frontier Air lines that stated "For a limited time only, take advantage of this special offer to get Elite status using your FRONTIER Airlines World Mastercard, only for cardmembers like you! Earn free bags and seats, priority customer care, no change or cancel fees +7 days from departure and more - just spend $3K on your card now through February 2024. No need to sign up, just start spending!" I completed the requirements within the time limit provide and Frontier Airlines would not honor their promotion. In fact, after spending 3 hours on chat with them they responded with a supervisor will be in contact with me in the next 48 hours to resolve this issue. I waited 7 days for them to get back to me and no response. I have sent two complaints via email through the Frontier Air lines website and still have not heard anything. I have attached the flyers to make my point. The bottom line is this is a scam, they have no intention of keeping their word. read more

Frontier Airlines - Airlines Near Me - Cleveland, Ohio

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The absolute worst airline in existence. Never on time, horrible! Want to ruin your vacation? Fly Frontier. Save yourself the frustration read more

Every * single - thing needs to improve!!! I will NEVER fly this airline again!! Decided to give it a try because of low fare - but not worth the delays I've had on 4 of the 4 flights I've booked! Literally BOTH ways of 2 round trip flights delayed over 2 hours EACH way - and now 5 hours on this return! An airline that doesn't respect the travel plans of it's customers doesn't deserve a dime more of my money!!! read more

Worst airline to fly. Cheap yes but you get what you pay for. Very difficult to fly, never reached my destination gates and times kept changing. However, customer service was very helpful, professional and efficient. I also got a full refund flight credit. Which surprised me. I will only use it to fly local. read more

Why is there not a 0 star option? I would say horrible customer service, but that would imply they had an appearance of customer service to start with. While returning from Cancun from my honeymoon, we arrived at the airport 3 hours ahead of time as required. Our flight was promoted to leave on-time, at 2:58pm and fly direct to Cleveland- the only reason we choose Frontier in the first place. About an hour before our flight they moved the departure time back to 5:10pm but there was no one around to tell us why. The only way we knew was to check the Internet. At 5:00pm, they moved the departure back to 8:00pm. Apparently, our incoming plane had yet to arrive. I called Frontier from the airport and after waiting to speak to someone for 38 minutes, the call was answered, I was put on hold, and then disconnected after 54 minutes of being connected, learning nothing. The plane finally arrived around 7:00, but we then learned the crew had been on-duty for too many consecutive hours, so they rescheduled us for the next day at 7:30am. I get it. There were storms in the Midwest which they had no control over, delaying their arrival. Not happy with the lack of communication by the Cancun staff, but tomorrow is another day. And oh what a day it would turn out to be... They put us up in an airport hotel, with a room smaller than my freshman dorm room that had a review from 2 days ago indicating the place was full of bed bugs. Returned to the airport before they opened, only to find out after getting our bags rechecked that the flight had been bumped to 10:30am. Shortly thereafter, it got bumped to 12:30pm. No one around to ask questions to, as no other flights were scheduled to leave that early. As time wore on, others were calling Frontier and getting nowhere. Rumor had it we weren't going to leave today and it could be 2 days before we got out. Finally an agent showed up at the gate across from us for the Denver flight. They had no information on ours, and were unable to rebook us to Denver, so we continued to wait. At 8:30am, my call was finally answered by Frontier and the agent in a far away land assured me our flight was on-time, leaving at 7:30am. I politely asked her to look at the clock on the wall and tell me what's wrong with that statement. She then understood the lie she just told me, put me on hold to call 'operations' and came back about 20 minutes later stating that the flight, for sure, was going to leave at 12:30 and the reason Frontier hadn't been able to tell us what was going on was because we had booked through Apple Vacations. Really? What the heck does that have to do with anything? Being very skeptical, we patiently waited to see what was going to happen. Around 9:00am, someone looking like the pilot showed up and gave us more information than anyone on the Cancun staff could. He was very polite, explained the issue from last night, and thought that we were leaving at 10:30 (though the board said 12:30). Now he was confused. He reported back to us about half an hour later that they were waiting for one more crew member that was to arrive at 11:30, and that they would get us on the plane shortly before that if an agent shows up at the gate. He also encouraged us to write negative reviews on social media to complain about the lack of customer service in Cancun, as it appears this is not the first time a disaster like this has happened with one of his flights. Plane finally departed at 2pm, arriving Hopkins at 7pm. Then the final chapter began...waiting for luggage. Took 2 1/2 hours to get our single bag. So there you have it. I'm trying to be as positive as I can, as it wasn't my honeymoon nor I that had to endure this hardship directly, but my daughter's. I feel so horrible for the way her perfect day and most excellent week came to a disappointing end, but I also read in the Plain Dealer today about drug cartels killing people at the Mexican border at a record pace and am just glad she is safe. read more