FrioMan / Lightning Bugs Springs from Thu 7/21/16 to Sunday, 7/24/16
As a family, we have visited the Frio area during the summer for 50 years. For the last 20 years, we have had a family reunion every other year in the Concan area and stayed at Lightning Bug Springs in 2002. This year was our worst experience, due to the condition of the property.
The Good:
The Pool
The Bunkhouse
The Tube Rental & Bus Service
The Bad:
Texian House:
There was a large hole in the wall near the backdoor that we were not told anything about before entering the property. The freezer on the refrigerator never got cold. We had to transfer items to another house. In one of the bedrooms, the air conditioner unit did work properly.
Deer Camp House:
Mice have invaded the kitchen and we had to wash all the dishes before serving breakfast to the group - 35. (On Friday AM, we spoke with the housekeeper about this and she said she would try to bring us some Decon. It never came.) The trash cans were left full and we had to clean up trash (not ours) due to raccoons the next morning. (The housekeeper emptied Friday AM.)
Fish Camp Cabin:
The freezer on the refrigerator never got cold. We had to transfer items to another house.
Country Cabin:
The refrigerator part of the refrigerator never got cold. We lost gallons of milk and some lunch items. We had to throw them out. The bathroom was very dirty. So was the floor in the living room, kitchen area.
Pavilion:
Mice were in the kitchen area. We needed to wash all dishes before using. The refrigerator part of the refrigerator on the right never got cold. We lost some lunch / dinner items and had to throw them out. Concrete slab / picnic table area of pavilion was very dirty when we arrived.
The Ugly:
The entire LBS complex is in dire of need of cleaning, maintenance and repair. The description of the property boasts 6 refrigerators of which only 2 are fully operational.
When we arrived, the dumpster was full of trash and it stunk! We could not dispose of our trash, so were constantly cleaning up "raccoon messes". The dumpster was finally emptied on Saturday afternoon.
The words use to describe the property over our stay: filthy, disgusting, complete disrepair and more. When we complained about these items on Friday morning & Saturday morning / evening, we were told "the property is old, it is out in the country, repairs are not made until the end of the season, the owner does not budget upgrades, the complaints would be passed along", etc. The detailed points above are only the major items; had they been addressed - our experience would have been completely turned around.
As a family, we do not feel that we received our money's worth in any way, shape or form. We are requesting a refund of at least one night's stay - $1,500.
Footnotes:
We used the hose from the pool house when we washed down the dirty pavilion concrete slab / picnic table area.
Those staying in Bunkhouse 1 accidentally packed 5 blankets. We contacted FrioMan about them on Tuesday, 7/26/2016. The blankets were laundered and returned to FrioMan on Wednesday, 7/27/16 read more