We order often from Friendly's. At best, 50% of the time the order is correct. Their reliability has gone downhill in the worse way. We love their food! Just the service is poor. read more

My two toddlers and I arrived around 1:45 I promised them cone head sundaes. No one else was waiting except one man waiting on a take out order. There were at least 5 empty tables and 2 parties left while we waited. Not one server even looked our way at the walked by which they all did because it's a very small place. The manager and kitchen crew even saw us and didn't say anything. After waiting 15 minutes I flagged down a waitress and the said they would be right with me. After 25 minutes we left. This place is terrible!!!!! I grew up going to Friendlys as a child so this is very disappointing!!!! read more

We have been coming here for years for a quick meal, only thing is sometimes it does seem to take forever! Maybe they are under staffed when we go who knows. But they have delicious mozzarella sticks that we order every time we come here! The chicken strip salad is also very good, my favorite actually! read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Glen Burnie, Maryland

Service is really nice as far as waitresses but just really slow when it comes to bringing you your food my family and I waited for at least close to 45 mins before we got our food brought to our table other than that it's great! Would I recommend you eating here ? Ugh 5/10 read more

I usually write really long and detailed Yelp reviews to the places I visit, but sometimes, places like this (fast food chains, and highway staples) don't need a long review. There were barely any people here today around 10 when I went for a Wednesday morning breakfast. The one amazing thing: WEEKDAY BREAKFAST IS 50% OFF! I opted to get the very simple all-American breakfast: 2 extra-large eggs (scrambled), 2 extra crispy bacon strips, and 2 buttermilk pancakes. The food kind of took too long to come out, considering that I was the only one who was newly seated and ordered food for dine-in. It took over 25 minutes for this breakfast plate to come out to me. The waitress was very cute and sweet and kind, but she was slow. I was really hoping someone could come by my table more often to refill my water, but they didn't. In addition, the store manager, a lady dressed in black, was sitting in a booth next to me and talking to an older gentleman patron and not really paying attention to the needs of the other tables around her. I was really disappointed to see this. Anyways, I just stopped by here quickly on my way home from a chiropractic appointment but I probably should have gone to another place nearby. The food was not good. The eggs werte extremely dry and I'm nearly 100% certain that I was only served 1 egg, not 2. And I am also not certain whether it was made with real eggs, or just egg product that comes out of a container of egg liquid material. The bacon did NOT come out crispy, and that is one of my greatest peeves.... any diner should be able to make something fried crispy. My bacon tasted somewhat old and the texture was soft and flimsy in a non-fatty, dry, jerky way. The pancakes were acceptable, but by the time I finished the pancakes, well.... I didn't feel too good in my stomach. Ugh... read more

Don't order through Uber eats from them. They packaged my order incorrectly and tried to blame Uber eat when it was their fault. The bag came to me stapled but I received two ice cream sundaes that weren't even close to what I ordered. Managers would not compensate and continued to say it wasn't their fault when it clearly was. Receipt on the bag had my correct order so they packaged the wrong items. read more

me personality why i cried 6 times my server shes fine but she did guve me a cup wuth ice and put it in my coke bc i saud it was to warm and sweet (this is a joke btw please don't fire anyone this is a joke i know them i'm joking please ) read more

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recognizing it for what it is, I am rating based on comparison to other "fast Casual" eateries. I have seen a real uptick in attentiveness, speed of food, and the general quality of the experience in this location in particular. My burger was nicely cooked and crafted, not slapped together. The server was extremely nice and was engaged with eye contact. I ordered Ice cream with my food , but to have it delayed until I was nearly finished, and it arrived right on time. The family in the next booth seemed to be enjoying the interaction with their server as well, so I am making a leap here, but maybe better training or leadership occurred here? besides , great Pistachio ice cream is hard to find these days with HoJo gone. read more

I can't give it a I'm a fan rating because of what this place is. I mean, it's a friendly's. Your expectations should be very low when coming here, mine were, yet I was pleasantly suprised by my visit. We only came for ice cream, it was just me and the kids and we had a ball. Our waitress was Brittany or whatever unique spelling she may have been bestowed. She was so friendly and attentive. Our ice cream came out so quick and she had us in and out of there in no time. And although we had a swift visit, I did not feel rushed at all! Our total was under $5. Way cheaper than brewsters and we got free water and a place to sit in air conditioning. It's 102 degrees out today, yes plese!!! read more

I've been waiting to pick up my order for the past 10 mins and these waitresses are just standing here and talk..... Of course, if they could step to the side, I would have picked up my order already. read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Glen Burnie, Maryland

the food is always fantastic. the atmosphere is great and the Staff is Amazimy. especially Shelley

Good place to go for breakfast or ice cream. The last time I went for breakfast I found that they changed the type of bread for French toast and I was worried that I wouldn't like it. The waitress had them make me french toast with the original bread and also made the new type of bread to take home and try for free! What awesome customer service. read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Glen Burnie, Maryland

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I love this place! We drive out of the way to get here and the food is great. Some of the staff is slow to get to you but the food and ice cream out ways the slow staff. I haven't experienced any bad food here. It's nice to indulge every once in a while and when I'm here my husband and I do. read more

Went there with my two kids. You'd think a man alone with two kids under 5 might prompt some quick attention. After a waiting to be seated (though at least they didn't seem to forget us like they did the other people waiting) we waited almost ten minutes. Was ridiculous enough but then a patron who strolled in long after we were seated was waited on almost right away. We left and nobody even acknowledged us as we headed through the door. Seriously disappointed/pissed off. Never going to this location again, which is sad because they're the closest and I do like their ice cream.... read more

My husband and I came here to get ice cream. We ordered one peanut butter friend-z and a waffle cone with chocolate ice cream. There was one person in front of us and we waited 30 minutes and never got our ice cream. No one was wearing gloves AND some of the staff weren't wearing mask. I asked for a refund. No one asked why, they just gave me my money back and that was it. Also plenty of DoorDash orders came in as I was waiting and they worked on those while just staring at me through the window. Disappointed in the customer service! read more

I Love Coming to friendly's especially this location its such a great family atmosphere I brought my mother my nephew and my finance this time , we are enjoying our meal are server is Kaycee she is Phenomenal she has great customer service skills I recommend a raise read more

Just ordered using DoorDash. Never received Banana Split I ordered. This has happen multiple times with this location and DoorDash. Both point the finger at the other. Terrible service, will never use DoorDash or this Friendly's location again. read more

I have not felt so disrespected in a long time. I had the window closed in my face. Customer service is extremely horrible. If you're not black yohaveu will receive good service. These Children here need to take some Classes on customer service. I will not ever return to this Location. I would recommend all people of color stay away. They don't want our business read more

Great, friendly service! I ordered the Grilled Cheese and Tomato Soup but was disappointed. I'm not sure what they did to the flavor but I couldn't finish it. My Happy Ending Sunday was great! I'll be back for the ice cream but will go elsewhere for a meal. read more

Great spot to eat at. Food was quick and cooked to order. Staff was friendly and a nice atmosphere. Will be making this a regular spot.

I use to love coming to this Friendly's when I was in high school manly because my friends worked there. Now that I don't have friends working here I don't come arounds as often and have taken notice of the short comings. Wait staff (at least the current batch of HS students) is not the best as I ordered a wrap and received a sandwich. I didn't send it back or complain as I didn't feel it was worth my time to argue about a wrap or sandwich. I would come back but just as often as I use to. Rather than being a place I would come once every other month its now once every other 6 months. read more

protocol unencumbered iguana is a go. 51724.90001 Their food is amazing! And I love their desserts! All the ice cream choices and sundays! read more

Horrible place. Service is the most degrading and the food are untouchable. Very disappointing service, Ice cream was good but not worth returning to this location or any other locations. Yelp should introduce negative STAR because this place sure deserves one. read more

Its Friendly's. It's highly commercialized and lacks consistency. I've had numerous bad experiences here, and a handful of okay ones. I've just been here so many times and 9/10 whenever I get the ice cream its mostly melted by the time it makes it to the table. The food is very generic. Breakfast I will say is better than lunch or dinner here but then again how does one truly mess up an omelette? As long as you dont get Val as a server you should be okay.. She always has an attitude. I ordered an Orange juice one time and it had a funky taste so I asked her if i could just switch to a sprite and she said "well its 3$ down the drain but okay". I'm going out to an establishment and spending the money I worked too hard to get and you're gonna nag me? Like I said, It's Friendly's . . . read more

Took the kids here for a back to school dinner last night. We have been coming to location for years because the food was consistent and the service was always good. The last few times we have gone the food has been hit or miss. Last night the food was just bad. None of us are even half our food. The service was not great either. We actually said out loud next to the server the food was terrible and it was not acknowledged. We won't be going back anytime soon. It's a shame. We used to love Friendlys. read more

I only give this place a one star because the ice cream is good. Other than that this location is horrible and I encourage everyone to stay far from this location if they want to enjoy a good experience with their children. I have worked in customer service for years and understand life happens to everyone and we can't expect a great experience every time. However, this last time just takes the cake, I will never return. I have never had a good experience, a smile, or even your welcome, and this has nothing to do with COVID-19, this has been like this for years. My only hope is that the franchise owner sees this reviews and considers a change to save their business. The customers deserve better, especially during these tough times; we all just want common courtesy and I remain to have hope this could change, but I do believe this can only happen with a full staff change. I do hope things change in the future since the ice cream and selection is better than anything else in the neighborhood. read more

Stopped by unexpectedly while my car was being detailed for breakfast. I was seated quickly and had a attentive waitress. The food was about what one would expect for casual fast dining and breakfast is 50% during the week! So all in all I had no real complaints. Decent fast food at a great price. read more

It always seems like there are more employees than patrons, yet service an seating is perpetually slow.

Came in with five family members for ice cream. We enjoyed our ice cream very much. Waitress was very patient with us, good job.

To be blunt everything about this Friendly's sucks, every time I visit. The food, the service, and the management. Do yourself a big favor when you're craving Friendly's, and drive the extra 5 minutes to the Friendly's on Ritchie Highway. It is a thousand times better in every way. read more

This friendly is not that big but we never have to wait long for service. Reasonable pricing, kids love it here. I've had a few items off the menu no complaints. Service is always good. Haven't had the breakfast at all. read more

If the food wasn't so good I wouldn't come back. Terrible service. It shouldn't take so long to get seated when there is five servers on two tables. read more

Love the breakfast and lunches here in Pasadena, Lake Shore Plaza. Good food and service!

OMG this is one of the best restaurants ever the ice cream is the best my daughter got a friend-z her kind was birthday cake she loved it I got the take-5 candy bar friend-z my husband a Jim dandy he says it was really good read more

A little friendly advise, I don't expect much on friendly but I do care that they carry their friendliness for the establishment name is friendly's. From breakfast to dinner, a good day to be friendly about. read more

The food was slow, cold, and tasteless. The waitress seemed not to care about us or the fact that we were unhappy with food and service.

If i could give this place negative points I would. I came in with one other and a baby and stood at the door for nearly 15 minutes without being greeted to be sat or spoken to by any staff member at all. As they walked by us and another group that had came in behind us they looked at us and kept walking. Two groups of people walked out. After over 20 minutes I asked to see a manager. Eric looked annoyed and uninterested in any thing going on in the restaurant. When I told him what had happend and that 2 other groups walked out behind us he just stood there and looked at me. At this point I got really upset and asked for food to go and for the corporate number. He very rudely spat be back in a minute and turned and walked away. When he returned I told him at this point I wouldn't even like any food just the number. After again looking annoyed he asked if that's really all I wanted and handed me another guests check and circled a servey number and walked away I will never be returning to this joke every again. read more