I brought my kids here tonight for dinner and we got takeout to go and the last time we came like two weeks ago they forgot our drinks that they charged us extra for because they Squirted a tiny bit of Hershey syrup in it and then today I get the chicken quesadilla, My kids got the mac & cheese, and Franks, And honestly, my son has autism and more than half of his hot dogs were burned and he would not eat it at all. My chicken quesadilla was served to me with marinara sauce and the lettuce was missing so we made it about 10 minutes down the road before I had to turn around To go back and the woman I told about the order being messed up was extremely rude and honestly Learning how to read correctly, should be a very basic concept for everyone. I literally put in an online order and it could not be any clear. This is not like a waitress, took my order and messed it up. It was all printed out perfectly on the computer for them, and the slip was even stapled to the bag. Go to the 99 that's the same price and you get better service and better food read more

Friendly's - My son barely got to eat. - Ice Cream & Frozen Yogurt Near Me - Gardner, Massachusetts

Always a good standard for any meal. Good breakfast selections and discounts for seniors and military. Ask for Jake or Joanne.

I don't like the way you have to wait so long for service you need tk They need more staff than what they have in gardener mass. The food was late and came in wrong!! Had to watch my partner eat because they messed up my plate no happy at all read more

Friendly's - Meat lovers dish - Ice Cream & Frozen Yogurt Near Me - Gardner, Massachusetts

This friendly's is horrible. The food and ice cream take forever and still is never done right. This place proves why most of them have gone out of business. read more

Very dirty inside food was alright, filling. Could improve tables and seats. (Falling apart) Definitely not meant for people 6'2 and above Nice service But overall it was mid read more

Great and Friendlys staff, but seems like the servers are doing everything in the building and they don't have time to truly focus on the customers. read more

I unfortunately have to give a one star or I can't post this but trust me it's def negative stars.. this is the absolute WORST Friendlys EVER!!! The whole place is run by kids ... two standing around talking about some guests who just came in loud enough for others to hear it .. I waited for an order I placed for over 20 minutes when I came to get it.. then I get my order and it was totally different from the order i had gotten the previous week and the weeks before and when I asked the kid about it he looked at me said one thing and walked away.. totally unprofessional and I'm totally disgusted that a 16-17 year old employee would speak to a guest like this.. not that one person matters but I come here every week and i WILL NEVER BE BACK and I'll make sure my other family an friends who come here with me an alone don't either .. thank your employee for that one read more

if it could be a zero star, it would be a zero star I ordered mozzarella sticks and fried pickles with marinara sauce they gave me ketchup that you would use to go on your fries the little cheap packets of Heinz ketchup I paid for marinara sauce, not ketchup, in what world is that the same thing that ruined my entire meal like I ordered it for pick up how do you get it wrong so bad that I have no marinara sauce at all who eats mozzarella sticks with ketchup it's ketchup is so sweet especially the Heinz ketchup. I could've grabbed that from my fridge. That's why I asked for marinara sauce. I don't have that in my fridge, I don't eat mozzarella sticks unless there's marinara sauce read more

Another great experience at our local Friendly's. The service was and is getting better every week. The food is allways consistent and atmosphere is pleasant.​ read more

I wanted ice cream and there were no open "mom and pop's" nearby. I was pleasantly surprised by this longstanding franchise. It was actually quite nice to eat my sundae in a glass dish rather than styrofoam. I joined the Friendly's app, and it turned out I got my sundae completely free! There are some local photoes that give the place a bit of atmosphere. I would definitely go there again for an ice cream fix. read more

Friendly's - Peanut butter sundae- medium sized - Ice Cream & Frozen Yogurt Near Me - Gardner, Massachusetts

See all

Server was awesome! Friendly, attentive! Food was hot and delicious! I've always loved Friendlys. There aren't any near me anymore. So very much has changed from when I worked there (73-82)! Suggest the Watermelon Cooler make a comeback! read more

Always a disappointment! ALWAYS missing something and they pretend it's ok to sell and charge for something they clearly don't have! 3 months ago I ordered a Jim Dandy and when I got home, I found no banana, I called and asked about it and was told they ran out!!!!!! "YOU SERIOUSLY COULDN'T HAVE SAID THAT WHILE I WAS ORDERING??" Today I tried again and I got my banana, howevah, if it was any GREENER it would be called a PLANTAIN!!! Totally inedible! They also didn't add the strawberries! Maybe I'm just too overly sensitive but I don't think this is ok and still charge me 10 bucks for something that is not as advertised! Done with this place. read more

Food was great! Excellent customer service as well... we went in on a Saturday night and even though they sat us with a 30 minute wait, our drinks were brought out to us quick. The food was hot and delicious with only 1 cook working I hadn't seen before. Great job! Well done! read more

The food was yummy. I got mini mozzarella sticks, strawberry salad, and Reese's peanut butter icecream. The waitress was super nice and made sure our orders were right. read more

I took out friendly's and they were quick. the tater tots were okay i didn't really like the smokey bacon taste in the tater tots. The buffalo chicken sandwich was pretty good and it had flavor. Kinda reminded me of a spicy chicken patty. Loved the seasoned waffle fries I could eat those all day. The loaded fries on the other hand was a little to heavy in my opinion. I wasn't a huge fan of the fake cheese it was too dense and overwhelmed the fries. The wrap was also good and was a savory sweet but wasn't as good at the spicy chicken sandwich. read more

Friendly's - New Phllly Steak & Cheese Wrap, Loaded Waffle Fries, Crispy Buffalo Chicken Sandwich, Tater Kegs Appetizer - Ice Cream & Frozen Yogurt Near Me - Gardner, Massachusetts

this place has terrible service, the food is awful, and is extreme dirty!!! oh ya, the prices are outrageous!!!

Great food and service, as always. Our pickup was correct, as it always is from this location, and ready at the appropriate time.

The service here is awful. Stop rotating tables and assign sections. This isn't a new concept but one that escapes this horribly run place. Your not backed up with 20 guests in the place your backed up due to your employees out back smoking. Don't bother. read more

Had not been there since before the pandemic. Went on Feb 14 for dinner. Not many people there but the service was incredibly bad. No one clearing tables. My wife never got untensils! (Fortunately she had a sandwich and fries). We asked twice for ice water but no luck. Never saw anything like it. Waitress clearly not trained and clueless. Final straw was when we left and I had cash to pay. She had no idea how to make change so I ended leaving $9 for a tip, about $8 more than I intended to (but we escaped!). I wrote a letter to the manager the next day. Never got a response. Send a copy of the letter via the Friendly's corporate website. No response from then either. Based on the lack of response, the poor service was acceptable to all the powers that be. Hard to conclude anything else. When I go by some day and see "CLOSED" on the place, I will know why. Too bad. Been going to Friendly's one place or another for well over 50 years. read more

Love going to Friendly's in Gardner. staff is great and food is good. Now you can get it delivered it's amazing

Ice Cream = excellent, but service = slow. Dining room could use a deep clean. This time I ordered ice cream to-go but it was still slow.

I got a Jim Dandy and sundae. Woman behind the takeout counter greeted me warmly despite being super busy and made my order terrific! Fresh bananas and great toppings. Def will go again! read more

It was the worst they I got here at 1:30 and got my food at 2:30 do not go here!!! Also they walked away with the food just to ask us I that he us but we are in the way back by ourselfs read more

Service is nonexistent. Server acts like we interrupted her day. Drinks took 15 minutes and meals were dropped at the table and we never saw her again. Had to walk to the kitchen and ask another server for a refill. Couldn't even get her to bring the check. Don't bother. read more

Got take out on 6/27/23. The server that helped me with my order was great, and the food was delicious and perfectly made. I love stopping by this friendlys when I'm in the area. Food is always great. read more

Great Service only 1 waitress working very efficient, friendly, fast service. Food was great

We visited a little before 7 pm last night. It was not super busy. We were the only ones waiting to be seated. We were told I will be right with you. We stood waiting as we could see the kitchen staff goofing around. We were completely ignored for 10 minutes and finally just walked out. As I stated we were the only ones waiting to be seated and they definitely were not super busy. read more

Gotta love Friendly's! The food is good, and the ice cream fantastic. This restaurant is always clean, the staff are friendly, and the service is good. All for a good price read more

Always a real treat when I take my family here. Especially the Gardner, MA location. Staff is always pleasant and patient. They know exactly what they like and are eager to make recommendations if you need help choosing. The food is always excellent and timing is never an issue. It's usually relaxing and the other customers are normally respectful about keeping their conversations to a low volume. As well, the seating is always comfortable and the music is easy going. It's simply a wonderful restaurant that never disappoints. ​ read more

very good service! got our table right away food was very good. appetizers came out extremely fast!

I ordered two large icecreams with toppings and when I got them, they only had one scoop and no toppings and not even the right icecream flavor and I called and they said there was nothing they could do read more

Ordered ice cream online and it was ready super quick. It was easy, convenient and quick.

I loved this locations vibe so much. Came here at 8am on a Friday and the staff was so helpful and friendly as well as entertaining. I loved their real easy while also being really professional. Wish I lived in Gardner I would come back everyday. read more

Horrible first off all everyone was waiting 10 minutes for their order ( it was the front part where you get the ice cream) then some guy cut and got his order first. Another problem is that the people were just staring at us not doing anything. Btw I ordered a fribble and I opened up the cap and there was hair everywhere. Also watch out there is people in the parking lot looking for drugs not kidding. read more

Love this place, easy on line ordering, friendly staff who will remember you. Clean, good food, good prices

I placed my order on my way home from work. I love the Chicken Quesadilla Appetizer. It was packaged perfectly, in a larger container than I've gotten recently and it had the lettuce and tomato pcs in it which made it much more appealing. The person who prepared it did an excellent job and it was delicious ​ read more

Got ignored for 10 minutes then waited another 10 just for my food they have the Iq of a bird flying into windows

Friendly's is never going to win any culinary awards, but give them kudos for consistency. No matter what Friendly's I have ever visited the food was reasonably priced and reasonably satisfying. The Friendly's in Gardner is no exception. The staff is always friendly and do there best in busy times. The main reason I am writing this review is that the restroom (ladies) was exceptionally clean! I'm impressed. read more

This is a wages I ordered a $20 Reese peanut butter cup ice cream cake. And then all I got was a large Sunday this is baloney never order from Friendly's DoorDash. If I don't get a refund I'm never coming back. read more

By far the WORST location I've been to! Went just for ice cream after my son got out of urgent care and waited at the pick up window for 25 minutes. All while a call ahead order came in (they never started making it), friends who worked there came in, and instead of continuing to take a woman's order the girl left the register mid order to talk to the friend and the inappropriate language that was happening in the kitchen! This is a family restaurant! You shouldn't be talking about someone else's balls while standing in an open area for all to hear! So disgusted! Once I finally got my sons shake, my ice cream was incorrect and only partially made! (I had a frenzy and it was only filled 1/2 way up the cup!) only bonus is I saved calories! But I don't think I will EVER be back to that location! read more

Friendly's - Ice Cream & Frozen Yogurt Near Me - Gardner, Massachusetts