Background info: I've had eyelash extensions for more than half a year now, and I know how to properly take care of them.
I got a lash fill ($50). After a day, the extension roots started painfully hurting my eyelids. After about 3 days, more than half the refills fell out.
I called back again a week later at 10:00AM, to make an appointment for a full set at 1:30PM on the same day. The receptionist told me that I could head over then. After heading over, they said they were busy and didn't have me down for an appointment, and said I probably called the wrong number even though I showed them the call history from my phone. They then told me to go back at 2:00PM. I appreciated that they worked to fit me in.
While getting the extensions, the person working on me constantly was distracted, picking up phone calls and running around. After about 10 minutes on unprofessional service, he had someone else come over to do my lashes instead. While she worked on me, my eyes started stinging so much it was painful to even open them. When I told her she got glue in my eyes, she said "Just close your eyes, it'll be good for you."
Although she was very nice, it was the most painful eyelash extension experience I've ever had in my life. When she finished, a lot of the lashes were glued together and both eyes were uneven. I had to stay for even longer for her to fix it.
The next day, I noticed extreme CLUMPED shedding from my lashes, resulting in my actual eyelashes falling out as well. It was extremely painful as the eyelash roots were poking my eyelids again.
I called back to the salon and told them my situation. The receptionist said: "Well, you know we worked really hard to fit you in that day. We really scrambled. We don't offer refunds, but MAYBE we can offer you a discount for your next set. Let me call you back."
She expected me to spend even more money on a mistake they made. Then she never called me back.
0/10 DO NOT RECOMMEND
First picture: Shedding from lashes after THREE days. Notice how the lashes were all glued together in CLUMPS.
Second picture: A close-up of a clump that fell out ONE day after getting the full set.
Third picture: Even more shedding ONE day after getting the full set. read more