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Syracuse, NY

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Ulta Beauty

3.5 (13 reviews)
Open • 10:00 am - 9:00 pm

By appointment only

Updated 3 weeks ago

Services - Ulta Beauty

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other eyebrow, chunks missing, tail was over plucked. the head of this eyebrow looks horrible and I came in with VERY full brows
Alyssa R.

I had literally the worst experience at this location in Destiny USA as well as a location in the Midwest (posting that review later). I was a regular at the brow bar I went to in the Midwest (minus one horrible experience) and had a preferred brow tech. I knew that the experience and resulting look should pretty much always be the same considering they use one set mapping system and mark out the shape...so I had no issues with trying out a location in New York because they all use the same technique. I did a walk-in for a brow mapping and wax on July 26th of this year. I probably should have immediately walked out, because my tech would not stop talking, about anything and everything. She talked about her boyfriend, how she moved up to NY, literally everything while she was waxing and I could tell after she finished that she was paying literally NO attention to what she was doing. She had full conversations with her COWORKERS while I was in her chair - I found that to be pretty rude. At first, the map that she drew on my brows was perfect and I told her I would be happy with this result. I have (had...) thicker eyebrows so I can go thick or thin, I prefer thick which is what she had marked out on my face with a pencil. I told her up front that I've had bad experiences with people waxing my brows too thin, and also told her that my skin is very sensitive and that I need a LOT of aloe afterwards (especially after my last bad experience). After 30 minutes, she was finished and I could have cried. She waxed the tail of my right brow entirely too short, she made the head of my brow thin and the arch extremely thick, and put a thin layer of aloe on. Looking back at the pics, it literally looks like my eyebrows were never even done in the first place or like somebody did it blindfolded - the underside of my arches were messy and patchy because of her over-plucking. I can usually work with a bad wax job, but this had me crying by the time I got home because she payed absolutely no attention to what she was doing and it showed, and I was starting a new job the next week. After a few hours when I realized this would probably permanently mess my eyebrows up, I reached out to Ulta via direct message on Twitter, sending a photo of the right eyebrow to show that she had taken off a quarter of my hair off of my brow. They stated they would send a check to refund me. Big shocker, I never received it. I sent another message in November and got a reply stating they are looking into things. Still haven't received a refund, and guess what? The shape, thickness, and overall look of my eyebrows has definitely been permanently changed. After this and the skin burn I suffered last year, I'm done using Ulta for beauty services. I realize that the customer service isn't really the fault of this local Ulta and instead on the corporate customer service, but ultimately the blame lies on the employee who did this to my eyebrows in the first place. I will have to come back to this review and update it with the picture I took in the hours following the waxing. Editing to add that as of December, the underside of my arches both still are missing small chunks from her over-plucking. I'm thinking this will probably not look better unless I get my brows microbladed.

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2 years ago

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1 year ago

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3 years ago

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7 years ago

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9 years ago

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7 years ago

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6 years ago

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9 years ago

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9 years ago

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7 years ago

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12 years ago

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12 years ago

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9 years ago

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Ask the Community - Ulta Beauty

Revitalize Dermatology & Aesthetics

Revitalize Dermatology & Aesthetics

5.0(4 reviews)
9.0 mi

I refer everyone to Theresa. She's the best. She's the only dermatologist I've seen that actually…read morelistened to my concerns without throwing irritating products at me. She has completely transformed my skin. Although the products she recommends can be pricey, they do really work. She's very kind and professional as well

I first went to Theresa several years ago at her old location. She accepts insurance, which is…read moreawesome considering most do not in the area. Knowledgeable about all the latest skincare, she takes the time to thoroughly check and evaluate your skin and explain what she sees and how to best treat it, including holistic methods if that's an interest for you. A few years ago, it was clear I had bad interactions with different ingredients in products, but we didn't know which they what. Theresa uses a special system of skin testing that comes from Canada and will give you not only what you're reacting to, but gives you lists of current products on the market that contain it. When I moved back to DC, my excellent dermatologist there had never heard of this testing program and wanted to purchase it herself. I'm now living in New England and as family is local here, I figured why not come back to Theresa versus try my luck with another? Her front desk staff is super warm and friendly and fit me in quickly. Her new office is super cute and there's even a fresh juice bar inside. Her esthetician does consults for different services, including makeup using the highest quality products. They've got an event coming up on 12/15 that will show off some of the great services and products they offer. I highly recommend people check it out.

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Revitalize Dermatology & Aesthetics
Revitalize Dermatology & Aesthetics
Revitalize Dermatology & Aesthetics

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Hairanoia - By Caitlin Nolan

Hairanoia

4.5(65 reviews)
1.8 mi
•$$

I know I am definitely in the minority when I say Michael gave me the worst haircut of my life. I…read morewas so looking forward to going to a renowned stylist and expected the best haircut of my life. It was a mullet, uneven and most of my friends asked what happened to my hair?!?! I know this is supposition, but while being shampooed I think he took my neutral stance on the presidential election (it was the day before election day) as disagreeing with his absolute hatred for Donald Trump. I really was neutral and said so. So....I left wondering if he was too tilted to do his finest work (at best) or deliberately did a botched job (at worst). Needless to say, never ever ever never again. P.S. I used to go there and had a great stylist who left. When asked why, Michael said their political views were very different. Sheesh.... P.S.S. I also know this was two years ago. :)

Thank you Hairnoia for the most amazing welcome..from the beginning I felt right at home in the…read moresalon. The professional proprietor was the first to greet me with his smile and handsome very well groomed and stately mustache. Then after a short wait the very talented and delightful Caitlin carefully consulted me about my desired look before she dutifully like a gentle hair GURU..cut my hair to make me feel, look, and radiate again! I felt revitalized, almost as if the cut made me feel brand new! Thank you for the power cut QUEEN! I recommend completely.

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Hairanoia - By Caitlin Nolan

By Caitlin Nolan

Hairanoia - By Stefanie Smith

By Stefanie Smith

Hairanoia - Stylist: Stefanie Smith

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Stylist: Stefanie Smith

Ulta Beauty - skincare - Updated October 2026

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