My son went to Frey Financial to complete his taxes. If you want professional service, THIS is not the place to go. After several phone calls that were not returned-a visit was made to this establishment. Troy was preparing to leave and was disturbed that I demanded answers as to the services that he claimed he provided. Troy (so called tax preparer-AND owner of this business) stated that he NEVER filed electronically, so to ensure the taxes were filed properly, time spent with the IRS to ensure that the taxes were filed was exhausting, this done by my son and after being charged $155.00 for Frey Financials so called "services". This experience was horrendous. What tax preparer doesn't know how to file electronically? This one! He claimed that he doesn't advise his clients to file electronically, as the IRS can debit the account for more than what is noted. This is just an excuse, as this meant more work for him! If you want customer service, a tax preparer who knows what he is doing and who doesn't fire back excuses, go elsewhere. When asked if he read his reviews, he stated "yes-a few" All bad reviews...and he still doesn't change his ways...this should alert everyone that he is not the "tax preparer" to go to! There are many reputable tax preparers in Cheyenne. Do not use this one if you don't want to have to "babysit" his work. read more