Terrible customer service. We used them a lot over the last year, because of convenience, with mediocre results. This last snow storm, they were ridiculous. We all knew about the incoming storm, so we called three times to check with FD, to verify that they were not canceling service, if so it would not have been a big deal, we would have planned accordingly. They reassured us that there was no chance they would cancel. Other delivery services (ie UPS) took precautions and canceled ahead of time, and notified their customers. After promising service three times, FD calls 30 min ahead of delivery time, and says "due to weather we can't deliver". So we were to be snowed in, with no groceries. When we called to talk to them they were rude, put us off, and promised to have a manager call us back the next day. Five days later we never heard from them. No apology, no rescheduling our order, nothing. When we canceled our account, we got some bogus generic response about how much they value us as customers. They have terrible customer service and are unreliable. read more

FD's produce and meat doesn't even come close to Whole Foods (but I guess they're not really competing with WF), but for bulk / heavy items, FD is a great option for New Yorkers without cars. But that's about all they're good for. What I came to post, is the atrocity that is the '4 minute meal'. You know those commercials for chain restaurants like Olive Garden or TGIMcFunsters? The ones where they do a slow pan over glistening, steamy, impeccable food, while a voice over, or maybe even Guy Fieri (that no-talent assclown) excitedly tells you how 'effin good their food is? And then one day, you're stuck on a consulting gig in BFE North Carolina and you remember that Olive Garden commercial? And you foolishly eat by yourself at the bar of the said Olive Garden (with very high hopes mind you), only to choke down one of the worst, imitation, red sauce Italian meals to ever cross your lips since when you were 14 years old and discovered that Chef Boyardee actually kind of sucked? The meal that only became palatable after a downing a bottle of red, and I had to lie on my expense report that it was actually me + a client for my $80 dinner at Olive Garden? That was the feeling of disappoint when I dined on one of Chef Terrance Brennan's 4 minute disasters. After reading the glamorous description and viewing the appetizing pictures while ordering my FD, I caved to my curiosity and tried Mr. Brennan's chicken and gnocchi dinner, with a side of ratatouille. What arrived was a under-sized, over-priced, watery, and completely insipid meal. Like my embarrassing meal at Olive Garden, this one needed a vino chaser to coax down. Luckily I had the foresight to include a bottle of the Schneider Cab Franc in my order. read more

Delivery was delayed 3 hours, even the automated phone call earlier sated 90 min delayed. According to the customer services agent who didn't seemed to care what happened basically said "it happens". She said dispatch was delayed call, but when I spoke to the delivery guy, he said the food item got on a wrong truck. They can't seem to get to the truth, just bunch of excuses and excuses with non-sympathetic customer agent. FD has issues during warehouse change and ended up opening an account with another delivery service company .more and more I think we made the right decision to have another company as our delivery vendor. read more

I love Fresh Direct and think the complaints listed here are a bit too nit-picky. If you don't want to sit home and wait for two hours for the delivery, go to the grocery store and if you don't want to waste cardboard, use reusable bags when you go to the grocery store. The Fresh Direct website explains the multiple packaging very clearly and it makes sense to me. I actually enjoy grocery shopping but sometimes it's difficult to get to the store working 7 days a week - Fresh Direct is a time saver when getting basics like juice, bread, waffles, soups, etc. We order every two weeks and stock up the house and the best time to deliver is most definitely 6:30-8am. If we set it for a weekday, it's convenient because we are already up for work and if it's set for a Saturday, it takes 5 minutes to put the groceries away and go back to bed. My delivery guy always laughs as I struggle up the stairs in my PJ's and always wants to carry it for me but I don't want to bother him with it. The one guy did end up at our front door because the building entrance was open so that was a nice surprise. The pre-made salads are wonderful - I go back to NJ to work on weekends so it's great to order two and have me set for lunch those two days. The pre-marinated meats are very good and delicious - I try to get 5 of them and freeze them and I like that most can be vacuum packed. I LOVE Rosa Mexicano so I am very excited to get their meals at home - the pork chops are awesome but not suggested if you can't take the heat. Their whole pre-cooked chicken though is very good too with a little kick. My only slight complaint isn't even Fresh Direct related - I love the apple and cheddar snacks but being that the apples are precut, even though they do stay fresh for very long, they get soggy quicker than I would like but that's just apples and not Fresh Direct. I laugh when people complain about their ice cream melting so don't buy it from Fresh Direct. Their trucks are divided into frozen and refrigerated sections but I'm sure just by handling the product it starts to lose it's texture so I never bother getting that. The Fresh Direct iPhone app is awesome and I ordered our next shipment of groceries in 4 minutes while sitting on the couch last night.... The prices aren't bad - some things a bit more expensive than my grocery store but a majority are the same or even less. Once you become a loyal customer the benefits are endless - I haven't paid for shipping in a few months because they keep emailing me this promo code. They also send you free fruit if you have some other fruit in your order! Fresh Direct, thanks for making chores a little easier! read more

MY ORDER WAS NOT DELIVERED! The status was 'EN-ROUTE' for the entire evening. It was supposed to be delivered between 7pm and 9pm. I called customer service 3 times. I was told the first two times I called that there was no status on the truck in the system. They said, twice, that they reached out the operations team and that someone would call me back shortly. NO ONE EVER CALLED. The third time I called customer service told me that the truck broke down. This was at 10:45pm, almost two hours after the end of the delivery window. I said I wanted to cancel the order. The order, apparently was not cancelled. This is completely abysmal customer service all around. I now have to call my credit card company to dispute this charge as I will not be charged for food that did not arrive. First off, if the truck did break down, how do you not know that until 1:45 after the delivery window ends? Also, how do they not have a contingency plan for broken down delivery trucks? Second, Fresh Direct customer service is pleasant, but completely ineffective. They offer nothing but apologies and empty promises. In fact, they didn't even cancel the order when I asked them to do so. If they were empowered to keep customers happy, this order should have been cancelled and replaced, gratis, through FoodKick after I called the first time. I shouldn't have to call three times, tweet @FreshDirect three times, and email them, only to be charged for food that never arrived. I've never had anything close to this experience with Instacart, AmazonFresh, or Mercado. read more

I'm upgrading FreshDirect to "A-OK." I did boycott them for a couple months, but I've come back because they are just so damn convenient. True, when they mess up, they really mess up. Their customer service is sub-par. They use too much packaging. They could have a bigger selection. But when they get it right, it makes my busy life that much easier. read more

I have been ordering from Fresh Direct on and off for about 2 years now and am extremely disappointed on how their service and quality has just plummeted. My produce is hit or miss on freshness and the last two deliveries have been missing something I ordered that they still charged me for. Also, I order the same coffee beans from them and one delivery they were the great, the next delivery...same beans, were awful. And I bought 2lbs so ya, that was that. Ive also now ordered spinach from them twice and both times...slimy and soggy. This last delivery yesterday however, was the last straw. I usually order their egg salad and tuna salad for our 18 month old because it makes an easy lunch. Today I found a piece of plastic imbedded into the egg salad. ARE YOU KIDDING ME?!?!? My daughter could have easily choked on that! Im done with Fresh Direct. Will take my business back to Whole Foods.... Worth making time for the safety of my kid. read more

Fresh Direct, I would love love love to sing your praises - but, alas, you don't recognize S.I. Boo on you. read more

Oh freshdrect, let me count the ways I love you: 1. Your food is always fresh 2. When its not fresh you will give me a refund if I call 3. When you send me busted food, even if its half edible, you will still replace the whole item 4. You walk up to my apartment (5th floor walk up) 5. You walk up with a case of diet coke 6. And cat litter 7. You sell seafood that does not come in a can 8 .4 minute meals 9. Sometimes your delivery men are hot 10. You satisfy my urge to purchase things online read more

I am a loyal customer, but I have one big gripe, that I have relayed to them. The boxed salad: they spray inside it, so the leaves are dripping wet. I understand that they want to clean them, but then they should dry them! After 2 or 3 days, they are all stuck together, spoiled, smelly, brownish and rancid. Either you have to pick through the box to find the ones that are edible, or just throw it all out. It's worse in the summer, just when we all eat a lot of salad. I'm writing this, hoping it comes to their attention, have never written on yelp before. Joyce Kozloff read more

I've been a FreshDirect customer since they first delivered to my area, and I thought it was wonderful, but times have changed. For the past few months my orders are regularly missing items, and tonight my "2 hours delayed" delivery never showed up at all, and in addition, an email advised that 2/3 of my cart was missing anyway! Their customer service recording quoted a 45 minute hold time, but promised to call me back if I entered a "queue." That call never came and when I tried again, customer service was closed. At 2am I have no groceries and no further notice from FreshDirect. I don't know what happened, but it looks like the good old days are over and I will have to shop elsewhere. It's too bad because this used to be a great service. read more

I recently discovered FreshDirect and believe it is the best way to shop for groceries and household items. They always have deals on a wide variety of items. I even found a coupon code. First Time customers save 25% off on your first 2 orders. Use code NEWCUST25 at checkout. Ends 12/20/2010. www.freshdirect.com Get it while it's hot. read more

I've ordered from Fresh-Direct several times. They've been fine. Either delivered directly or left the food with my doorman. Today for some reason, the train went waaay off the rails. The driver was supposed to arrive between 3-5pm. He did not. Contacted customer service after they sent me an email. They claim he came even though my doorman says he didn't ( I trust my doorman). 12:30 AM and still no food. After going back and forth via email and over the phone with them this was the final email: "Dear ---------, Thank you for contacting FreshDirect. I am sorry to hear you did not receive the order. Unfortunately this driver would now be finished for the day. As you did not receive the items, you will not be charged. The authorization hold will automatically release from your payment method. If you would like to reschedule, please call our customer service line at 212-796-8002 or the reorder feature on the website can be used." ------------ No offer to send my order first thing in the morning... no offer to waive the delivery fee, since they didn't deliver... a measly, "I am sorry to hear you didn't receive your order". I never write reviews, but the way they handled it from the start; so nonchalant, disinterested... pissed me off. Horrible customer service. I'll give Peapod a try. read more

Their Chicken Noodles Soup, Fruit of the Orchard Tart, Lasagna, Mac n cheese, are great and delicious. Do not like their Lemon Herb Shrimp with Saffron Cauliflower "rice" and asparagus-- it's way too spicy. My deliveries so far have come right on time or a few minutes before. But I've only had like 2 deliveries. read more

Good job on solving this, FreshDirect. Within 24 hours, we received word that we would get a full credit, along with effusive apologies from the director of customer service for our inconvenience. I also have the customer service director's direct line should we need to reach her again. Additionally, the person who runs their Twitter account was in touch with me throughout the day to try and help as well, and was part of elevating my case. Every company makes mistakes, and good ones make it up to their customers, as FD did in this case. Now I can stop grumbling and go eat one of the wonderful meals I got off their recipe section: veal chops with pineapple summer salsa. Yum. KRey satisfied. read more

I hate this freaking place. Nothing like getting woken up at 6 AM by their delivery trucks, and having the trucks sit there and noisily idle. The trucks are clearly not maintained to make such a racket. If you want your neighbors to hate you, use this business. read more

The service used to be good but too often nowadays about 30-50% of my order is missing. This is a huge inconvenience as I often order all the ingredients for specific recipes. Sometimes they let me know ahead of time but frequently I have to discover it myself by reviewing my order as I unpack. They don't even include a packing list with the order. read more

I used to be a fan but they have let me down badly a couple of times. I am a chef's table member, paid for the unlimited delivery pass and have been a user for as long as the service has been available on the Upper West Side. Today is the 2nd time in a coupe of months that one of my boxes was not delivered. In both cases it has been pretty inconvenient, wait until the last 15 minutes of your delivery window and then find out that a quarter of your order didn't make it. Last time I was inconvenienced because of a party that I was hosting and had to go and get last minute items or. This time I was waiting for wine and port that I was going to use as holiday gifts. I canceled my delivery pass today and don't plan on using the service again. Anyone have tips on where to order in from on Upper West Side? read more

Last evening, I called customer service for additional information on portion sizes of some dishes that I wanted to order for a family that is transitioning one of their loved ones through hospice. I was admonished by the customer service representative who told me that the information that I requested is available online. I advised her that if this was the case, I would not be placing this call. She took a moment to review an example that I gave, the eggplant parmigiana, and sheepishly admitted that the information does not exist on their website. She asked to put me on hold to confer with someone within the company. I was on hold for over 10 minutes and then I was suddenly connected to their customer satisfaction survey. I called again today in an attempt to place an order. When I began relating my previous experience, without any further discussion or warning, a person named "Johnson" transferred me to the same customer service survey. I called back immediately to request to speak with a supervisor and spoke to a person who identified herself as "Lindsay." She appeared to find a supervisor with whom I could speak, but there was "no one available." This is so disappointing. I wanted to order meals for a friend of over 40 years who is currently ushering her only sibling through his end-of-life transition. I am so offended at their poor response, that I will FOREVER lambaste them. read more

0 STAR would be better-but, then I couldn't write a Review. GOODBYE, FRESH DIRECT, ALL WAS OK for the past 13 years - until it fell apart 2 months ago. They should have hired a moving consultant! No phone service, messages left went unanswered, 75 hour turn around time for calls? 4 Hours late with wrong order. After 3 Calls arranged to have it delivered the next day -received a call that they were running 2 hours late. After being a customer who gave them approx. $6500 per year x 13 years ($84,500) I'm done with them! This company is on it's way to becoming another Sears, Radio Shack and Woolworth!! Join the losers club. read more

I had a slot from 7-9 am Saturday and when I called around 8:45, the person on the phone told me the driver had called me three times and marked my order as nobody home. I did not receive or miss any phone calls during that time--because nobody called me. When I asked for redelivery, FD told me only the 11-1 slot was open. I called at 11 am to get more information on delivery time; I called again at 12:00, 12:50 and 1:30. They continued to tell me that I was on track for 1 pm delivery, and then that it would arrive by 2 at the latest. Every time, they could not reach the driver. Finally, I told them to postpone the delivery. I was tired of waiting and had things to do. The point of Fresh Direct is to save time. Waiting nearly for nearly 7 hours doesn't do this. Previously, I had great experiences with Fresh Direct. Is the lesson not to get weekend deliveries? Or perhaps FD should've offered a credit on my account. They listened to my complaint but didn't offer anything to compensate for my inconvenience. read more

Lets start by saying that I was a huge fan of Fresh Direct up until recently. This is the 3rd time in about 5 years that they missed my order time slot without a call or any indication as to when I would receive my order. I was scheduled for 5-6AM unattended front door delivery. I woke up at about 9:00 to find that my order had not been delivered. I checked the status online and it showed "in route". I waited for about and hour and, at about 10AM, I called the "chefs table" customer service line and told them my delivery had not arrived. The rep said to me that the order was delivered around 5:30. I told the rep that the online status shows "in route" to which she replied that the status isn't updated until the end of the shift and is not accurate. What's the point of even having that feature if its not accurate??? I reiterated that it was now 10AM, I still don't have my groceries and have to be somewhere at 12. I also have a camera at my door that records everyone who rings the bell and there was nobody recorded from 5am until I opened the door to check for the groceries. The rep contacted the delivery department and I was told that the order may have been delivered to the wrong address and that the driver would come back and sort it out. So now, my food has been sitting outside in 20 degree weather for almost 6 hours and I still don't know when it's going to be delivered. I was told the driver would be here at 11 and it's now after 11. I called back customer service and got a completely different story and that my groceries would be here by 11:30... well guess what? it's 11:40 and still no sign. They are constantly sending emails trying to get people to subscribe to their unlimited delivery plan. I was once a member and decided not to renew because of previous delivery issues and inconvenient delivery schedules. Now I'll just close my account all-together. There are better services available. read more

We were early customers and the service has continued to be great. We still need to visit an actual store sometimes but it has cut way back on that for us. We like ordering online and having a record of what we ordered before. We used to get an occasional surprise freebie in a box - not any more. I figured it was items they needed to clear out, not a mistake. I'd rather see that than food thrown away. Hopefully it's going to food banks now. Their elves magically leave it on my front porch for when I come down to breakfast. Recycle the boxes! And leave the driver a tip. Some say a buck a box but who knows how many boxes you will get, so we usually leave $5. I heard that their fleet got walloped by Hurricane Sandy. I hope they open a location in NJ too. read more

I'm amazed at the bad reviews...but I also realize it's people with complaints that usually take the time to write. So, I'm correcting my lazy behavior. I love Fresh Direct. Very fresh produce, and veggies. Prices are sometimes better than my local Stop and Shop. And the customer service can't be beat - I've never had any issue with them. The delivery guys have always been polite. The only thing I've ever complained about to other people is that it's sometimes hard to tell how big the vegetable is that I'm buying. Sometimes I get a humongous eggplant, other times its small. Small price to pay for this service. Yes, occasionally I get the wrong item...but I contact customer service, and immediately get a credit for the missing item. Broken eggs also get an immediate credit. BTW, broken eggs used to be a problem, but they changed their packaging, and I haven't had a broken egg in probably two years. I've also VERY rarely been dissatisfied with some product, and always have gotten a credit...no questions asked. Try that with your local supermarket. Also, there's been a couple of times that I got something extra in my box...once a bottle of champagne, and once a pound of prosciutto. both times I called, and offered to let them pick it up -- but no...they said I could keep it! Wow. Love love love FD. Can't live without them now. read more

I love Freshdirect. I write this review after eating a delicious baked potato lunch that I prepared with ingredients bought from them! Yum. I have been using freshdirect for 2 years now and across 20+ orders, they have been late twice (both times by around an hour). Both times they have credited the delivery cost to my account and apologized profusely. They have great customer service. I love Freshdirect for providing unparalleled convenience (delivery slots 7 days a week, between early morning through late at night), quick turnaround time (order by 7pm and get your groceries the next morning), reliable (only once did I have a problem where I actually got extra food I had not ordered... big whoop), and did I mention convenient?! What about during those winter months when you want to hide out in your comfy apartment with the heater on and the thought of going outside to buy the requisite soup, bread, and hot cocoa packets (with marshmallows, DUH) to survive the cold makes you want to die?! Who do you call? Freshdirect! I find their prices to be comparable to the other major supermarkets in Manhattan. The only difference is they have very few items on sale and the discounts are small. But if you compare their 5$ delivery free (I've been able to find codes for free delivery about 30% of the time) with Whole Foods 15$ delivery fee, I'd say it evens out. As others have mentioned, quality on produce and perishables can be less than perfect. However, I've found their rating system on produce to be quite accurate. I personally prefer to buy meat/fish/poultry same day from the store so I don't use freshdirect for that type of thing (except their pre-cooked organic chicken breasts... they are GREAT!!!). Plus, as a techy type of person, how awesome is it to shop for groceries online?!?! I truly love being able to do this. 4 stars for the food quality and inventory, but 5 stars for convenience. Honestly, they offer a fantastic, reliable service and there is no alternative that even comes close!! 5 stars! read more

We live on the corner of a typical Queens block. My neighbors order Fresh Direct and their delivery normally comes via a shared back driveway (which is not for commercial use, but we allow when the gate is open). When delivering their recent order, the driver could not pull through the back. Instead, he parked on the side street (next to our house) and JUMPED OVER our fence THREE TIMES to bring bags to and from our neighbor's back porch. My husband heard him doing this, and went outside to ask him to stop trespassing on our property and either deliver to the (accessible) front of the house, or to contact the customer and let them know the back is not an option. The driver's response? "I don't care, report me to Fresh Direct." So we did. And now we're Yelping about it too. PS - I can't speak to the service, but after I spoke with a Fresh Direct representative, I was very disappointed with the (lack of) resolution. Personally, we use Peapod, and could not be happier. Great food quality, great service, and quick to resolve issues (which I only had one small one in 6 months!) read more

We have been order groceries for years 4 years from Fresh Direct and have always been happy with their products, both the fresh stuff like meats, cheeses (the Mahon is my favorite) and other produce. So why write this review now? Well yesterday our 6-8 delivery showed up without the cat food. (one of the first reasons I started with Fresh Direct was so I would not have to carry cases of cat food and cat liter home from the store...all the fresh food was just a bonus!) And I must admit, I can be "that guy." You know, the jerk who calls up irate and yelling at a poor customer service person because GOD FORBID I now have to walk2 blocks to the CVS to buy some cat food instead of having it delivered to my door. So when I called and she said they could not deliver today and that the next time they could come was tomorrow, I started in on my "BUT MY CAT IS GOING TO STARVE! WHAT KIND OF MONSTERS ARE YOU" schpiel (how do you spell that anyway? Just sound it phonetically if I spelled it wrong) but before I could really work up into it she said "If you can find some cat food for tonight though, we will get this case of cat food out to you no charge, and some bonus cans also tomorrow, really sorry about this." Wait, you are going to credit me back for the cat food and then send it to me anyway? Sure, I can run over to CVS and get some cat food for tonight. And that is why I am writing this. And the case of cat food showed up tonight just fine. So 4 years, and still a happy customer. read more

I have used this service a few times and I know I won't do so again. My delivery has always arrived 30-60 minutes past the 2 hour delivery window and I never received an email or call explaining the delay. The fruit has been so bruised and mushy that it had to be discarded. All the items arrive in a box together. No separation of groceries, no insulated bag, just a cardboard box. The concept is convenient, but with the extended wait time for delivery and poor quality of produce being delivered it's a waste of time and money. read more

Before knowing too much about snowstorm Nemo's path, I placed an order early last week for a deliver on Friday between 6-8PM. It was only a $45 order but I have to hand it to these guys for getting it to me at 7PM during the storm. I made sure I tipped their delivery guy handsomely. Hopefully, it did not delay him too much in finishing his deliveries and getting home safely. FreshDirect is my go-to place for coffee and meat proteins. I especially like their individually-wrapped vacuum sealing service when you buy their meat in bulk as it holds up well in the freezer. Their fruit and vegetables have been more hit-or-miss but I will use them for that in a pinch. Finally, their Ready-to-Cook items do make dinner preparation nice, easy and quick. Price-wise, they are not cheap but they do have weekly sale items. I have been a customer for many years now and their customer service is excellent. Any problematic items (usually produce) are credited. I actually started sending pictures back to them as I feel somewhat guilty but if the item is bad then we as customers need to speak up. read more

Between Fairway and FreshDirect, New York is grocery heaven. As an evolving foodie and cook, having fresh ingredients on hand--and lots of them--is crucial. Freshdirect has more produce variety by the day, and plenty of grocery items, too. The prices are pretty average, weekly sales are excellent, and the recipes are improving. My favorite of their offerings is a rating system telling customers how fresh today's stock of each particular fruit/vegetable is. I've found those descriptions to be very accurate; three-star aspagarus tastes like three-star asparagus. The options for local produce are a great addition, giving the psychic benefit of contributing to local farms, and reducing food's carbon footprint by shortening its journey. Plus, North Fork chips are freaking delicious, and the Satur Farms herbs come in generous quantity. I'm shocked some Yelpers have found problems with customer service. When I called with a bruised banana (as a bit of a test), it was refunded within a couple hours. read more

Who wants to lug 6 bags of groceries 5 blocks in the cold and wind? Not this girl and FreshDirect says I don't have to! Why? Because their polite and friendly delivery men are happy to bring anything I desire to my door at a time of my choosing! I concur with everything Heather H. said and wanted to add some advice: To really get a bang for your buck, sign up for a delivery pass. It's only worth it if you order on a pretty consistent basis, 2-3 times a month. I did it over the summer (got a special deal, $10/3 months) and not only did I have free delivery all summer, but they sent a free item of produce with each order! I'm not sure about the regular delivery pass, but I know they do these deals every so often, so keep an eye out. All in all, a great service with great deals and excellent products. I highly recommend. read more

My experience: Delivery was expected by 10AM. I received a call from them at 10:15AM that my order will be delayed by at least 90 minutes. I tried calling customer service, was on hold for 35 minutes, unable to get through to anyone. Delivered finally at 1PM. Is this acceptable? Horrible customer service. Would avoid at all costs. read more

I received several items today with a $50 couopn. I expected the "heirloom" pork at $14 a pound to be something special. It was a giant disappointment even with fried onion and peppers. A real "heirloom" joke. Dry, no pork flavor, pretty much like $5.00 per pound on-sale supermarket pork. Their product at this price level is silly. Tastes like it was frozen for many months. Never again! If anyone from Fresh Direct wants to dispute my criticism, feel free and come and taste this $14 per pound crap. read more

Everything is ok with this service except the website. Which is sort of weird for an online service. It is dysfunctional. On any browser, on the most powerful computer, with the best internet service, it hangs. It freezes. I use it to save time but for the amount of time I spend waiting for the program to unfreeze, I could walk to the grocery store and do it myself. Which is what I may do. read more

I have not been able to comple a single order since I first placed it over 10 days ago. However, on April 2, while looking for a delivery date I seem to have accidentally purchased a Delivery Pass for which I was immediately charged! I have written to Fresh Direct several times and tried the online chat but have gotten no response. I know this is a chaotic time but I need the $42.46 that was taken from my Amex account. Furthermore, unless I can get food delivered, the pass has no value. And I did not intentionally get it in the first place. read more

I got a salmon fillet that weighed 0.43lbs and was charged as if it weighed 1.04lbs. And according to FreshDirect there's a good reason for this. "Thank you for contacting FreshDirect. When seafood and meat are sold, we sell them whole. So we weigh the whole item for the charge, and then make the requested cut the customer is asking for. If you go into a seafood market and select a whole fish that weighs 10lb and the price is $1.00 per lb; you pay $10.00 for the fish. If you then ask them to fillet it, steak it or butterfly it etc., the weight will go down, but not the price. Same principal applies here." in what alternative universe do they live in?? what about when you go into a fish market and there's a side of salmon laying there and you ask for a 1/2 lb and they cut off a 1/2 lb. piece and that's what you pay for. As it turns out, I paid about $36/lb for this lousy piece of salmon. and btw, "principal" runs a school. . . . . read more

They LITERALLY stole from me. On about my eighth delivery, I ordered about $45 in groceries, no big deal. The next day, my time slot came and went--nothing. I emailed customer service as they recommend. They are supposed to respond in 3 hours. 3 hours came and went. Then I called customer service and asked where my groceries were. She said they had been delivered, but she supposed she could call some one. I said, no thank you, just a refund please, as they didn't actually arrive. Then she put me on hold for a half hour, and then hung up on me. When I tried to call back, they blocked my number, so I can't get my money back. I never take the time to write these reviews, but seriously, FreshDirect, don't just flat out jack people. At least be more subtle in the ways you choose to completely disrespect your client base. read more

Note: this review is influenced by my grocery needs as a single 20-something. Your experience might vary accordingly. I'll only really order from Fresh Direct if I'm time pressed and know specifically when I'll be home. I'm not willing to make it my primary source of food for two reasons: it's slightly pricier than my primary supermarket, Fairway, and lack of flexibility with portion sizes. The main beef I have with Fresh Direct is regarding meat (PUN!). With many cuts of meat, the minimum size you can buy is about 1 pound+, sometimes 1.5 lbs even. This is way too much food for me (sadly my freezer is too small to store any surpluses). Fresh Direct's veggies are solid; they offer pre-cut/peeled staples like butternut squash which are lifesavers in the middle of a busy week. A huge plus for me is that they sell green and yellow plantains! My usual Manhattan grocery stores (Fairway and Morton Williams) do not carry them. read more

My three orders in the last 10 days were one hour, two hours and three hours late. The last one arrived with a broken beer bottle, everything wet, in both bags though only one bag had the beer. Both bags were soaked and dirty on the bottom. My ice cream was liquid. Last order ever. They refunded the entire amount but still... read more

I don't order from FreshDirect because they're really expensive (often double the price for the things I buy) compared to my usual trio of store circular scouring at Pathmark, C-Town, and Associated. I'm not lazy. I can walk to the store on my way home after work. But I'm giving them a 1-star review for keeping me up at night. Their loud trucks idle right outside my room for extended periods while they make deliveries at 11pm when I'm trying to fall asleep. They idle in front of my building because there's a fire hydrant there so there's always a free spot. I hope a fire breaks out while they're making deliveries one day, and they get put in jail for blocking access to a hydrant and risking loss of life. Karma's a bitch like that. read more