Always have had good service, on time, received all I ordered and all excellent quality. While I ordered some of their prepared food and found it adequate, I was very pleasantly surprised for thanksgiving. They offered a full thanksgiving meal for 2 to 4, with turkey breast, stuffing, and four sides. It included gravy and cranberry sauce. So this year being so strange I decided not to cook ,so I ordered it . I felt a little anxious but, it came as scheduled, and the surprise was it was superb. Not only was every dish tasty and well prepared but it came with the most amazing step by step instructions. Even if you had never boiled an egg, you could not go wrong. In summary they outdid themselves. Thank you fresh direct! Hope you will offer other menus. You have a fan read more

After complaining online a bit, my last grievance was solved. Fresh Direct has always had excellent customer service. It is very easy to contact them via a link on their site. A response is usually within a day. Every time I complained, I was VERY satisfied with their responses. Usually, it is something minor, like a broken egg. And every time, they replace the item the next day or give me a credit for twice the value. THUMBS UP!!! So, it was a little surprising that they didn't honor my complaint when I first made it about the misleading coupon. None the less, after a little prodding, they made good, and gave me a $25 coupon code. Once, I had to make a more serious complaint about a delivery person that was CLEARLY not dog friendly. Seems like that should be a job requirement. Since then, most of the delivery folks have been super friendly, and Fresh Direct wrote back a nice letter to me. My last order with FreshDirect was short a few items. No big deal. Doesn't happen all that often. So I didn't complain or anything. Went to Westside Market yesterday to fill in the gaps. Fresh Direct just sent me an email to apologize for the missing items, (even though I didn't contact them) and they gave me a $20 coupon. How cool is that? What a great company! read more

I am a fairly new customer and I've only used it twice. The first time they forgot one item. The second time the driver informed us that a bag was incorrectly scanned into the truck. When I called customer service they were completely unhelpful in getting our items delivered the same day. We had food in that bag that we needed to feed a young child. We ended up having to go to the grocery store anyway to pick up all the missing items since we were running low. Fresh direct is such a disappointment and I would never use it again. read more

I used to be a big fan of fresh direct. been ordering from them for the last 10 years or so. But lately the quality of their products, and service got really bad. Deliveries are late (so what's the purpose of giving a time frame), products not fresh or destroyed. On my last order I was supposed to have salmon, and received something that I cannot describe (was it a bird, a fish? no idea) . This was the last drop as it was 3rd order that was a mess. I called , complained yet again. and a manager was supposed to call me. 2 weeks later still no call. I will never order from them again. Thanks god there are other delivery companies, who respect their clients; and are much cheaper!!!! read more

Our first and last time trying to order from FreshDirect. When our groceries were not delivered in the given time frame we tried logging into our account only to discover our account was locked. We called customer service and found out there was an issue with the credit card we used, which we've never had a problem with. They said we would need to call our bank and merge the call with them. I don't understand why they did not notify us that our groceries were not going to be delivered and that there was a payment issue. I also don't understand why we were not notified immediately of a payment issue after entering our credit card information. Customer service did not proactively offer any compensation. read more

The order was 75 minutes late and no one called to say anything. I had to follow up 3 times, so don't order from here if you need anything urgently. Their customer service has gone so far downhill, I'm going to go back to Stop and Shop or Amazon Fresh. I'm paying for convenience, not frustration. read more

I used to like them but the quality has been disappointing. I got the marinated meat and that was disappointing. Seafood is decent. The fruits are frozen and when they thaw the bruising and spoiled comes within a day. The only thing I rely on is the veggies and frozen stuff. Once my membership is over that's the end of me using them. read more

So much better than using Instacart. No stress wondering if my order will contain exactly what I ordered. Additionally, no time wasted hand holding instacart shoppers and basically wasting time I should be saving. I'm DC area and this service is a wonderful tiemsaver. read more

They deliver great food every time. If you have not done this yet it will change the way you grocery shop.

Deliveries are routinely hours late, or sometimes dropped off hours early. Today's delivery is canceled--at the last minute--entirely. And, no slots are available for the next two days. Customer service is very polite, but I guess they get lots of practice. read more

Delivery was 90min late. I tried to reschedule it and after spending 20 minutes on the phone with customer service, they didn't. Such a horrible experience! read more

NEVER again. I've been using Fresh Direct, sporadically, for about 3+ years. Generally, they've been pretty good although they can't measure out fish or meat correctly and always deliver less than you've ordered (e.g. .4 pounds instead of .5 pounds. If it's shrimp, this makes a big difference. Or .75 pounds if you order 1 pound of lamb riblets. Again, a noticeable difference). And occasionally, melted ice cream... But then this weekend... I ordered a delivery for Sunday and the only time slot left was 10-11:30pm. Kind of late, but okay, I really wanted food for the week, so I took it. Then this happened: 9:45 - FD delivered my 3 frozen items and says "I think your box is lost." I said, "Isn't it just on the late truck?" He said, "Oh, yeah, if that's what you ordered." 10:22 - FD calls me to say "Your box containing [list of items] is lost." I said, "Isn't it just on the late truck and if so, do you know the approximate time?" She says, "Oh, you're right, it's on the late truck, should be there by 11." 11:28 - I call FD to ask where my order is and am told "Your ETA was 3 minutes ago so it should be there ANY MINUTE." 11:45 - I call FD again and am put on hold for close to 5 minutes. Then I am told "Your order has no ETA and their system will go down in 5 minutes." I asked if they could possibly deliver it between 7-8 Monday morning and was told "The earliest possible is TUESDAY." Now, while this woman on the phone was very nice and it was clearly not her fault (which I said to her),I still had no delivery and it's now about midnight on a Sunday night and, oh yeah, I have work the next day. I suppose I could have asked to speak to a Supervisor, but at this point, I just wanted to go to bed. Everyone on the phone was very nice but ultimately uniformed, inaccurate and worst of all, completely ineffective at fixing this. The following day, I wrote to FD and was eventually issued a $50 credit (on a $72 order). After more email, I got another $20, and finally, another $1.10. Between the experience of Sunday night, plus not having the food, PLUS it taking at least four emails to get a proper credit, I don't think I will ever use FD again. read more

You know - when I first heard fresh direct for catering... i was like... ummmm But the food is fresh and delicious The presentation is great they are on time and fast! highly recommend read more

Horrible beyond belief! I can't comment on the food because I never was able to place an order despite having spent hours on the phone with their and my bank's customer service departments. The FD site kept rejecting my bank code. After putting me on long holds they would come back to me and tell me to "call my bank" (check, no problem with the card and worked on other sites) and when that failed told me I would be getting a call back from a FD supervisor "within 48 hours." Multiple promises and days later, still no call from a FD supervisor. read more

I was delighted with my Fresh Direct experience. I placed a large order several days ago. They had all the things I had hoped to find. I was able to pick a delivery time a few days away. The order arrived even a little early on the appointed day. The courteous delivery person was ready to help get things into the house but was thoughtful about the distance thing. Everything I had ordered was there, carefully wrapped. I was happy to leave FD a five-star rating when they asked for feedback. I appreciated the breadth of their offerings, the ease of using their website, and the frequent update emailings. It gives me comfort in this quarantine time to be able to order online the bulky heavy things I would rather not ask my kind neighbors to get for us. read more

After spending more than 1 hour putting items into my shopping cart (yes I was logged in) I proceeded to checkout, added a tip and then BOOM... my cart was empty... nothing there. I called service number, they showed an empty cart also.. THIS IS NOT THE FIRST TIME THIS HAD HAPPENED, BUT IT IS THE LAST TIME. I WILL FIND A MORE RELIABLE SOURCE WHO DOES NOT WASTE MY TIME. read more

I always fancied myself the kind of person who would enjoy getting up early, heading out to a farmers market somewhere, casually inspecting the produce, humming as I pass by just-pulled-from-the-ground beets, crisp heads of fresh lettuce and eggs only recently hatched. It's seems so Zen, so... Godfather-like. Well, perhaps it's my subconscious childhood movie generated fear of getting gunned down by hit men while picking out produce, but I recently discovered for myself that shopping this way kind of blows. There's never enough organic stuff that's reasonably priced, getting up early is overrated, and looking like a bag lady as you lug your booty home is just so... pedestrian. Enter: Fresh Direct. Good food, a little pricey but not too bad compared to places like Whole Foods or even Trader Joes, delivered right to your door. The website says you don't even have to tip the delivery guy unless you really want to. (Which, by the way, is bogus - you should always tip delivery guys, you slacker.) Perfect, right? Here's the beef: It shows up in about 43 ludicrously loose-packed heavy cardboard boxes, made from un-recycled material, that would make even Crate and Barrel's shipping department blush. Not only is this a complete pain in the ass, but hello... Did anyone out there watch Al Gore throw down the energy/climate/save-the-planet gauntlet last week? Anyone? Buehler? While a hidden Fresh Direct FAQ encourages customers to recycle, it also explains that it will not pick up or reuse boxes, nor does it offer any other method of delivery. If it takes 17 trees to make enough cardboard to move a typical family from a 3-BR home, how many trees do you think FreshDirect is responsible for destroying in a single day in Manhattan alone? Boo. Wake up. And back to the Joe for me. I felt like a traitor anyway. read more

I tried out FreshDirect in their early days - back then, I took advantage of a generous first-time customer offer. The delivery man was friendly, the seafood was packed well and tasted fresh (I ordered salmon) and my only concern was the amount of cardboard my food came in. After a few shipments, I stopped - not because it wasn't a good service, but because it seemed silly since I lived very close to a local supermarket and didn't like having to "schedule" a drop off time. I'd rather shop and bring my stuff home immediately, thank you. Fast forward ten years later -FreshDirect offered me a nice discount code to try them out again. I figured, why not? I'm older and getting lazier. How this company has fallen. They got my order wrong (five items were missing and I got somebody else's brick-hard sourdough bread instead of my tender croissants!) and even though I noticed it within 5 minutes, they still couldn't get the delivery guy to come back and give me the right items! "Oh sorry. We'll give you a credit." "But the guy left only five minutes ago. Can't you call him and have him drive back?" "Sorry. We'll give you a credit." OK. So I get a credit, and since I'm in Queens, I learned I could go down to Long Island City to pick up my food personally since they have a warehouse there. So, rather than waiting around for another "drop off" time, I go down to their warehouse to pick it up. Now I digress. When I was a kid, my mom used to take me to visit a friend who lived in a housing project. I hated going because there were all these ghetto characters loitering in the lobby, and I feared getting shot (this was in the 70s, btw). Why do I bring this up now? Because the guys in the warehouse remind of those guys. I gave them my order, I get handed a box. The office is dimly lit and dirty. There are stacks of hamburger buns piled next to a restroom. Yes, I know it's a warehouse, but when you see how everybody's food is piled up like so much garbage, waiting to be delivered, I am sure as hell not letting FreshDirect handle my groceries any more. And the fact that it's expensive and not environmentally friendly is another kick in the bucket. Never again. read more

I really, really wanted to like Fresh Direct and support a local LIC business, and it was neat to get groceries delivered to me for a change, but after today I am going to try out Peapod instead. There are many reasons why. 1. Too pricey. It seems like everyone already knows that about FreshDirect, so I don't have to go into too much detail on that front. When I shop for groceries, I don't mind going for one or two premium priced items if they're what I really want, but on FreshDirect, nearly everything comes at a premium price, and there just aren't enough options for shoppers seeking discounts. 2. In the first delivery to me a few weeks ago, they delivered two pounds of pecans instead of two pounds of almonds. No big deal. I called and asked for a redelivery. They came again and gave me pecans again. Finally on the third try, I got almonds. Although the phone representatives I spoke to were kind, and the delivery men were fine, it was inconvenient and annoying to keep calling and scheduling new delivery times. 3. #1-2 were not dealbreakers for me. I could deal with the high prices and the repeated delivery goofs. But then came the straw that broke the camel's back and soured me on the whole experience. On Friday night, in the aftermath of the big snowstorm, I had my delivery scheduled for between 8-10pm. FreshDirect specifically sent emails saying they were making best efforts to get deliveries in on time, but not to be too surprised if a delivery would be late. So even though they made it sound like they'd possibly be late, I did my part, making sure I got home a little before 8pm to accept the delivery. At that point, my roommate let me know the delivery had already come 20-30 minutes earlier. It was embarrassing because I had not even told him a delivery was coming, and he ended up putting my frozen foods and items requiring refrigeration in the freezer and fridge for me. I also felt a little bad because the delivery guy had delivered in the wind and snow and wasn't tipped, because my roommate had nothing to give him. But then again, he came about 45 minutes before the scheduled time slot, when there was no reason to even assume that I would be home. As a member of the modern era, I vented my frustration about this experience on Twitter, and the next day a FreshDirect representative gave me a call and left a message. I actually didn't get around to calling him back until today. As it turned out, it would have been better if I just hadn't called back and left it where it was. He gave me one of the least sincere apologies I've ever been given and sounded annoyed at having to give it. It seemed more like he was accusing me of something than apologizing. He told me he got called at home about it over the weekend because I was making a fuss on the internet. In a nonplused tone: "You must have really been upset if you went on social media," after which I had to feel defensive. He said that twice. As though people don't just write about anything that happens to them on Twitter, and they only login to write about things they're really piping mad about. He didn't sound concerned for me; he made it sound like I was a troublemaker. It's not like I have a million followers on Twitter who are now going to boycott FreshDirect because I said they were terrible and awful. I even said in one of my Tweets "It's not a huge deal." All my initial -- evidently incendiary -- Tweet said was "@FreshDirect delivery guy showed up 20-30 minutes early and delivered to my roommate. Not cool, Fresh Direct. Naturally the guy got no tip." So basically, FreshDirect messes up, then their guy calls me and makes it sound like I'm the one in the wrong. He lets me know that the delivery guy was interviewed and reported that my roommate said it would be no problem to accept the delivery himself. Which yeah, what else is my roommate going to say if the delivery guy is downstairs with my food? I wanted to accept the delivery myself and not interrupt his Friday night, and put things away myself, and make sure the delivery guy felt appreciated for having worked in a blizzard. I was going to keep ordering from FreshDirect even after the early delivery, the steep prices, and the experience with the mixed up nuts. Ironically, the top reason for my 1-star review and my desire to no longer give them business is the attitude of the guy who called me to apologize. read more

I've been using Fresh Direct for a long time. Everything started out great and initially I was very happy with the quality of food and convenience of grocery delivery. Over the last several months things have gone down hill. The deliveries are always late. I've had instances where I received an automated call AFTER the delivery window has passed to inform me the order is delayed. Every time I have called customer service regarding a late order, they always "refund" the delivery charge. The catch is that they credit it for your next order so you will have to order again to see that "refund". I've called when the order is late only to be given the run around. They say they will contact the driver. Sometimes they can and sometimes they can't. I've had them say a manager will call me back. It has never happened. They tell you it will be there in ___ minutes. So I would wait and when the timeframe inevitably passes, I'd call back and be told oh now it's ___ minutes away. You are basically held hostage. I've told them a couple of times to try again tomorrow because I got sick of waiting and had to go to bed. The last straw was my delivery last week. Aside from being late, I ordered roast beef which I have ordered before. It was gray in color and extremely fatty. It was not edible. I didn't bother calling over this because I am not interested in a "refund". But I hope someone from Fresh Direct sees this review and knows that they lost a loyal weekly customer. I am taking my business to Amazon Fresh. read more

This is how my eggs arrived for the third time broken and dripping out of the box. This one was the worst. Please improve your packaging. Your quality has gone down. read more

FreshDirect - Grocery Near Me - Bronx, New York

I was a fervent fan. Past tense. I was with FreshDirect in the early days right up until last month. I accepted the decline in fresh and organic quality, I accepted price increases, I accepted the missing products in my orders, and I accepted many other little things, until I just couldn't do it any more. The nice customer service just became a joke compared to what I was getting. From their kitchen recipes that are in some cases horrifyingly unhealthy, to the sausage that went from not having MSG to having MSG without notice, to their (versus brand name) ground meats containing water while they sell it by the pound (criminal), to selling me conventional fruit that I ordered from the organic page and then telling me I ordered conventional (I accepted this as a mistake the first few times, and then I started paying *very* close attention, and the facts are that I was being cheated and lied to, because they couldn't be that screwed up, could they?) Oh my. I forgot to mention the delivery guy that stuck his foot over my threshold, on my door, and refused to budge and laughed in my face when I asked him, three times, to step back. The only thing that happened after carefully reporting this bit of scariness, was that he was taken off my route. So, he's free to intimidate still? And maybe it's just a coincidence, but I got rotten eggs on my next order and a few other past-date questionable items. Retaliation? Between the potential for retaliation and the undeniable degradation of quality, I tried to hang on by only ordering brand name items and my organic fruit. Well, I already mentioned what happened with the organic fruit that was not. So, I'm done with FD. No amount of convenient delivery is worth dealing with them any more. read more

I have been a loyal F.D. member for the last two years. I get a delivery once a week and I could not be happier with them. I love the entire process. It takes very little effort and the payoff is huge. The quality of their ingredients are excellent. The fruits and vegetables as well as the variety is also wonderful. The quality of the meats are as if I picked them myself from a top butcher. The can goods and specialty items are also really great. I work and am extremely busy but having a family requires cooking, and shopping. Shopping for me is like a four letter word. No go, lol, anyway F.D. Saves me time that I desperately need. No pushing, shoving, or just plain rude people to deal with. The freshest of ingredients, awesome customer service. No one throws your expensive groceries in a bag as if they are doing you a favor. F.D. packs them neatly in boxes that are easily recycled. .No more lugging bags a few blocks, F.D. delivers right to your front door, in my case up a long narrow staircase which I blocked on purpose (kidding) with my bike and cooler. F.D. delivery guys are strong and can tackle any stair, elevator, etc. There is a delivery fee but heck I'd pay twice that for the convenience alone. Don't tell F.D. that. It's 5.99 but I pay for it once a year so I actually save. They also have great prepared food, like the Korean sesame skirt steak, love it. Their lasagna is a family favorite for the days I work late. The seafood is awesome too. Fresh, sustainable, and great deals too. Details about delivery. You pick a time (within a two hour window) and like magic, they actually deliver when they say they will In the past two years they were late once, and that was totally the city's fault, a great deal of streets closed due to marathon. Anyway, I got a phone call, telling me about the delay and a twenty dollar credit for my inconvenience. Mind you they were only five minutes late. See what I mean, who else does that? Also on the rare times when an egg is cracked for example. I call them and tell them and magically I get a credit. No questions, no hassle, no problems. ... like I said I am addicted to F.D. I admit it, read more

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FreshDirect is for people who want the convenience in exchange for overpriced (or Manhattan priced) groceries. I tried FD b/c I didn't have time to shop for a dinner party. The order showed up promptly, but two items were missing...which made me having to take an unnecessary trip to the grocery store and defeats the purpose of using them in the first place. I don't know why double checking an order is so difficult for FD employees as it isn't exactly arocket science. Just for price comparison: a bag of celery is $0.99 my local grocery store and it's $2.79 from Fresh Direct. This will be my first and last time ordering from FD. read more

We broke up for good. I got sick of endless "fuel surcharges" even when gas prices have dropped almost $1.00 since last year. Got sick of getting mangled fruit, oranges that looked like the employees played hockey with them before packing them, overages in EVERY SINGLE DELI ORDER I'VE EVER PLACED, soft veggies and no response from customer service. How come I can go to Whole Foods or Foodtown, ask for 1/2 pound of turkey and get EXACTLY a half pound of turkey? Not at Fresh DIrect. You will ALWAYS get more than you asked for. Slippery tactic for squeezing money out of customers. You know I'm not alone when I keep getting emails for "free delivery!" or "Come back and we'll give you $20 off your next order!" or "we've added more times (so we can be even later than we already are!" FUCK YOU, FRESH DIRECT. read more

They used to be a quite good option for grocery delivery. However lately (in the past few months in particular) the prices have steadily increased while the service and products have steadily declined. Stuff arrives damaged/melted/broken all the time. You pay far more than you pay for similar items in the area (where I live at least - Jersey City). The only upsides are the occasional fairly good sales (these are becoming more rare/limited lately as well) and the convenience. Not really worth it on a regular basis anymore, though, imo. and now they've cut all evening delivery times to my neighborhood, AFTER i paid $119 for a delivery pass for a year. their explanation: they have the right to do this under their contract. sure, and i have the right to stop ordering from them. read more

Service has gone downhill. I recently placed an order for delivery on Monday between 8pm - 10pm. I got an automated phone call at 10pm stating that the driver will be delayed by 30 minutes. By 11.30pm when I received no delivery I called customer service, waited on hold for 20 minutes and and they stated that the driver was on his last delivery before mine and for the inconvenience, I would get a $15 credit (never received). Fine. I waited until 1.30AM and no one showed up, did not receive any calls and customer service was closed. The following morning, the website stated that the items were delivered. When I called, they said they didn't know why it said that but they could redeliver in a few days. Seriously?? If Fresh Direct has communicated with me that they would not be able to make the delivery on Monday night and not have me stay up until 2AM and experience hypoglycemia due to my diabetes then that would have been fine. When I called, they apologized for the "inconvenience" and I canceled the order. Never again will I order from them. read more

So my previous review discussed all the merits of Freshdirect. Unfortunately, things have gone downhill. First off, lots of things are still good-- their SALE prices are similar or slightly higher to grocery store normal prices, and occasionally cheaper. Some of their hot foods nad frozen foods are good, and they have a large quantity of items that are sometimes hard to get in stores. Recently, however, I've had a horrible experience that has made me stop ordering from them unless absolutely necessary: ***I received rancid meat not once, not twice, not three times, but FOUR TIMES in a row.*** I was refunded for the meat every single time, I filed complaints telling them they had to stop doing that. The second to last time, I was refunded the cost of the meat AND two delivery fees. They never questioned. However, they didn't listen. The problems I experienced were with their pre-cut meats: sandwich steak sliced beef and beef stir fry strips. The package looks totally fine on the outside, but when you open it, it smells rancid and if you pick up a layer of meat, it is totally brown and purple and, well, BAD. The fact that they refunded me is great. The fact that they're not changing this and repeatedly shipping rancid meat is completely unacceptable. I am now never ordering from FD when I can avoid it... And I'm saving lots of money in the process. Also, my arms are getting in great shape from schlepping heavy grocery bags! read more

I will NEVER order from this place again ... Fresh might be in the name but it's definitely not with their products ! The 1st time I ordered I've had some of the fresh veggies that weren't so fresh and my dried figs that actually were completely rotten ( how does that happen, it's beyond me ) .. I decided to give it another chance, since their cheese were pretty good and after all I don't have to leave my house . I did it a few more times and there was always something off ... Either something's were missing (left in truck) or products not as fresh as you would expect when you pay that price for high end food . Just over LABOR DAY week end I ordered again .. Well big mistake ... They charged me twice . Ass soon as I realized the mistake I called them . They apologized, told me I would get a total refund etc... Of course this didn't happen . My credit card was maxed out, no money left for me to do anything during the holiday week end but stay home and eat their stale 'organic' tomatoes and other food I had ordered .. After asking for a total refund for the food I had ordered and messing up my week end, I was told that they would give me a total of $50 dollars discount towards my future order .. Messing up my week end holding all my money on my card is worth $50 in their eyes . Best believe I will NEVER ORDER from them again .Anyway after seeing an increase in my food budget of at least 30% (compared to TJ) and not in quality and seeing how they resolved the situation, I won't be missing them ... I DONT RECOMMEND ANYONE TO DO BUSINESS WITH THEM . I will go back to shopping to TRADER JOES , WHOLE FOOD and try GOOD EGGS .. read more

Check my Yelp tagline. That's right I AM SO FURIOUS RIGHT NOW! My FD order that was supposed to come between 6pm-8pm is now delayed until the window of - wait for it - 11pm - 12am. I ask you, how is that possible? I asked the Customer Service rep (who I called btw. I probably would still be sitting here wondering where the F it is if I hadn't) if I can have it delivered tomorrow instead given they are more than 4 hours late and especially given I had plans to meet friends for dinner tonight. Answer: It's already on the truck so that'd be a big fat nope. Normally I would suck it up and say mistakes happen, but this has been the final straw in a long line of consistently delayed deliveries. I keep my promise to be here during the 2 hour block and so should you, Fresh Direct. At least implement a type of service that let's customers know if you are on your way or delayed. If TimeWarner can do that so can you. Lucky for me Whole Foods is a skip, hop and jump away. Guess they'll be counting my greenbacks from now on. read more

Fresh direct seems great. The promise of picking out your food and having everything you would like, delivered in a between 4-6 is heaven. In reality, not so great. Each time I order from Fresh Direct, there are problems, along with the big price tag. One time, when I opened the cartons, they smelled like someone had smoked a pack of cigarettes. Other times, I ordered ingredients to make a recipe, and they delivered half the items, even though they sent me a confirmation email that included all the items I had ordered. The other day I ordered sliders and buns for my son, for super bowl,(despite the fact that they sent me a confirmation email that showed all of my items except tomatoes on board) they sent me chicken (which no one here will eat), and buns, and did not send the sliders, or quiche I ordered. Both for this evening, Super Bowl Sunday. Ok, mistakes are made, but when I called to ask for the items to be delivered, they would not deliver the items until tomorrow evening. I said I would not be here tomorrow eve, but if someone would deliver them tomorrow AM, I could cook the sliders tomorrow night for dinner. In no way would they figure out how to accommodate my schedule to deliver these to me. Paul, kept me on hold for 17 minutes, while trying to figure out if they could get these from their other business. They could not. Fresh Direct is NOT accommodating, even for their own screw ups. Customer service is not their forte. So much easier and much less frustrating to go to TRADER JOES, Fairway or anywhere else, between the time on hold and the time to place my order, I could have done my shop, saved money, and have picked out everything myself. read more

We ordered from fresh direct and the driver came during the window they said he was to arrive. We ordered a few frozen things that were still frozen and my rose was even still cold. I ordered two salads a chicken salad which looked not like a pictured it. Overall everything was cold the produce looked fresh and I would order again from fresh direct read more

When I first moved to the city, I went a few weeks before I caved and decided to stop eating take out. The prices at my nearby Gristedes made me tear up. I'm not paying $2.50 for a can of ravioli. Over my dead body. Thank god for Fresh Direct. Every month or two, I place a fatty order of all my kitchen essentials. Everything is about 10% cheaper than Gristedes, and when you throw in the $3 tip and $5 delivery charge on a $100 order, it's chump change. I've never had a missing grocery item, an exploded yogurt, or a late delivery. I'm very happy, and don't consider Fresh Direct a "luxury" -- I consider it a value. I'm cheap, what can I say. read more

Neither fresh, not direct. Really mediocre service. Multiple orders screwed up. First one an entire box didn't show up and completing the order took up four hours of our day. The last one the driver did not show up during the two hour window we set aside and then came about an hour after and dropped the groceries at our doorstep leaving all the frozen food to melt. FreshDirect's only solution is to refund those products, but nothing for our time. There's got to be better delivery services out there, so going to try those. Buyer beware. read more

FreshDirect - When your delivery driver shows up an hour late, sneaks into your building, and leaves your mashed up frozen food on your doorstep. - Grocery Near Me - Bronx, New York

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Been a Chef's Table and (recently found out) VIP member for over 10 years. I'm done now. They've ruined more orders and failed to deliver during the 2 hour time slot one too many times. Is it convenient? yeah, you don't have to leave your home. Is it cheaper? no. it's about the same. Is it incredibly frustrating? yes. consistently. I don't reccommend them any more. They are now on my shlt list forever. read more

It took me awhile to bite the bullet and try this service. Before they were just the annoying trucks doubled parked in my way. Now they are MY annoying trucks double parked in your way. I used to come home from work on Friday night and go to fairway or keyfood, fight the peoples to get groceries for the weekend and week. Or go on Sunday morning and stand in line while Gert counted her pennies for bran muffins. Now I live in a totally different world. On Sat morning my buzzer rings and some fine young gentlemen bring in my groceries. No Line, No People and No more Gert. Seriously they don't have everything you might need say if you were doing a fancy dinner for guests. But they have everything else. Plus booze. And pretty darn good pre made meals. The best part is the price is roughly equal to what I was spending standing behind Gert. Try it, Use it, Love it! read more

I broke my foot. FreshDirect brought me food and sundries - all of good quality and all delivered on time. But their selection, though better than a bodega, is no Fairway. Also, they charge an arm and a leg, which with only one good leg at the moment, I can barely afford. (ba-dum-dum-chh) I use them for bulk heavy stuff and on those days when I really really want to spoil the shopper/eater in me but don't want to (or can't) leave my house... and if you order by 11pm they deliver the next day, as long as there are slots available... handy dandy for sure. read more

Lately, big purchases in a grocery store have becoming a hassle and with food prices being so expensive in the city to just feed myself, I've been looking for quality as well as affordability. I also don't have the motivation to go 3x a week during the wintertime where I'm running between several produce stores and butcher shops comparing prices. I've used FreshDirect on several occasions already for one stop shopping and I have to say I've been satisfied with the quality of food and their on time delivery. Although, shopping for your food online takes away from the whole sensory experience of being able touch and smell the items you purchase, FreshDirect contains descriptions next to each item you look over. What's even more cool as they have sections of in season food with ratings describing the level of freshness. For example, right now is the best time to be purchasing pineapples, oranges, and apples. They have a 1 to 4 star rating and based on that rating and the season, you can decide if you want to purchase that item. Furthermore, they have sections if you want to purchase kosher, fresh, organic and from local farmers. The prices are reasonably priced especially when you're buying fresh herbs to make a savory meal. I was also able to buy a reasonably, priced fresh turkey for Thanksgiving which also saved me a backbreaking walk home. Before I used to haul that sucker home from one of the gourmet food stores in Manhattan but FreshDirect had several option of turkeys to fit your needs. Furthermore, if you live in the outer boroughs like Queens or Brooklyn, delivery charges are about $6. Manhattan prices are more in the teens. You can choose your delivery times in ranges such as 8-10am, 10am - 12pm, etc. I expected them to come in the middle of those ranges however, each delivery they came at 8am or 10am on the dot! This is definitely the way to go for convenience, affordability, and quality! I'm glad they deliver in my neighborhood! read more

I actually saw delivery men unloading or organizing a Fresh Direct truck on a deserted street and putting the food down on the ground on a prostitute infested street (West 49th between 10th & 11th on top of the railroad overpass). There were used condoms all over the place but no one would know that when they received their groceries. I saw this for several days in a row and would never, for any reason, order food from them. I would rather lug a few bags than ever use their service. read more

Moving back to New York recently, I was excited about the Fresh Direct deliveries. Unfortunately, although I see the trucks all over Manhattan, and two blocks from my apartment in Inwood, they don't deliver to me. For those of you that don't know Inwood, it is the northern tip of Manhattan, not very wide across, at the most 10 blocks wide. Fresh Direct delivers to the addresses to the west of Broadway, but not the east of Broadway. The one difference: west of Broadway is primarily white, and east of Broadway is primarily Dominican. So while I am only two blocks from an apartment that they deliver to....and they go all over Manhattan and the other boroughs, they won't come to me..... I have tried to contact them, and have never heard back. SO keep in mind, that this may be a great service, but they do discriminate against non-whites..... read more