Used to be great but they have definitely taken a downturn lately. Lots of missing items without being informed ahead of time. Lots of items unavailable or removed from order just before delivery. I hope they get their act together soon. read more

We have been using Fresh Direct pretty much since they opened up shop about 10 years ago and I have to say they are consistently inconsistent. Their delivery is usually on time, except when the drive got lost on the way to our old apartment - apparently finding a building on the corner of 26th Street and Seventh Ave in Manhattan is REALLY hard to do. The drivers are reasonably courteous (May I dump your boxes with the doorman, inside your entryway or in your hallway) and I usually don't feel like I am going to be attacked in my home by one of them (this actually happened, or so I have read). The fruit is sometimes not ripe and hard as a rock. Sometimes its yummy sweet. The vegetables are fresh and good. Their cheeses are their strong point. Artisanal Cheese delivered to your home is totally Fab - especially if you are a cheese snob like me ( although I have been known to dip into the Velveeta, but I digress....). They also carry Asher's chocolates which of top of the line (I know this from my managing-a-candy-store while in College days). Chocolate covered grahams crackers are da Bomb! Their shrimp cocktail platters are spot on - whenever I order one, I am reluctant to share it with my guests because the shrimp are so succulent. Their restaurant entrees are ok, but generally not as good as when eating the same meal at the actual restaurant. Their lobster pot pie is a decadent calorie fest (one of my faves when I was pregnant). Their chocolate soufflé is also extremely good. Their chicken breasts are where they lose me - I don't know what kind of hormones they are giving these chickens but the breasts are HUGE! The chickens they come from must be decedents of Dolly Parton because no normal chicken has a breast that large! They have a decent wine and soft drink selection. Also most grocery items are available. In closing all I have to say to Fresh Direct is BRING BACK YONAH SCHIMMEL'S KNISHES! They were totally awesome!!! read more

Very pricey for what you get. My bananas came to me completely green (two days later and I'm still waiting for them to ripen enough to eat). I ordered the Mille-feuille Chocolate Mousse, expecting it to be slightly larger (you know, since it cost $6) and it was LITERALLY half the size of my hand (I've included pictures). It also wasn't very good. I ate two bites and threw the other half away. What I will say it that my food arrived on time and the delivery men were very nice and carried the boxes up the stairs to my apartment for me. Good customer service, bad product. read more

FreshDirect - I do not have large hands. The cake was literally this small. - Grocery Near Me - Bronx, New York

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I decided to write my review before reding what others wrote, and by the 5 stars u know I am satisfied, very satisfied. They are not perfect since they did not have the basic product of Poland spring water case, and whole wheat bread, but beside that, everything is great. Oh, one more thing, they call them medium potatoes, but they r way too small to be medium... They delivers on time. They wrap everything professionally. They added 2 fresh yellow bananas to a green bunch, and their product have more than a month expiration date. Very professional! I will buy from them again and again, because it is very easy and convenience, and they are fresh and direct ;) read more

FreshDirect - Their apples - Grocery Near Me - Bronx, New York

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As a 4 year user of Fresh Direct; first in Manhattan, and now in their home of LIC, I have to give them a shout-out. It's our lifeline here in the Court Square area of Long Island City (near PSI, courthouse, citicorp tower,etc). The closest grocery store is a long, long walk, and doesn't have what we want or need. A combination of ready to cook food plus fresh fruit and vegetables,etc. Sure, I have had a few customer service issues; but the phone and email reps are very helpful. It's nice to know that some good customer service reps exist. The deliverymen are usually friendly, and willing to move your cases and heavy items wherever you want them. Get the Deliverypass. They are now becoming a bit more like the frequent flier programs, adding benefits for those of us who are regulars. Plus, shopping online is fun. And you don't have to see people.Always a plus. read more

Do NOT trust this place. If they can in ANY WAY, SHAPE or FORM, rip you off, THEY WILL First. Don't trust any brands sold under THEIR name or packaged by them. Only use them for goods that are made and packaged by other companies, They sell PRIME graded steaks that are at best, supermarket grade, They sell cheese that they say are one brand but are a CHEAPER brand, I know cheeses and I know Prime, Choice, Select and Standard grades of meat, I am a nutrition fanatic AND a real foodie. I can tell you which brand of cheese or lunch meat you give me, BLIND FOLDED. There are hidden charges GALORE in their pricing, You had better check that you received EVERYTHING that you ordered, More times than not, something is missing, I used to love this place when they first started, but then I watched them go DOWN HILL since then,. The list dishonest ingredients on their site as well. What a shame This place was GREAT the first few years. Now, this is the most dishonest place I have ever shopped at. I just can't trust them, I've now switched to Amazon Fresh when I don't want to go to a supermarket, GOOD BYE FRESH DIRECT, read more

I read some of the reviews about FreshDirect and clearly experiences have varied. So I'll start by saying that I am new to FreshDirect, so I'll try to keep my review as real as it can be. Every time I walk into my local grocery store, I get everything I need. I usually have a list on me and I know where items are located like the back of my hand. Yet, every time I step out of the store... it's an hour and a half later. HOW!? So I started to look for an online service that could replace my need to go grocery shopping. Being in a big city with so much to do, our time is valuable. Spending an hour and a half at the grocery store probably isn't the best use of time. After some research this past week I found out that FreshDirect would probably give me the produce I need at a reasonable cost (would have opted for amazon pantry or google express but they're still lacking). This week I purchased all the items I would usually buy at my local grocery store and realized the total was relatively similar (this includes fresh vegetables, seafood, meat, dairy, etc). So off that bat that was good. Now, delivery. I've read some of the previous reviews and sounds like delivery has begun to be a nightmare. So I was pretty nervous to see what would happen. I had my first delivery today and I cannot complain. It came with the window I picked and all of the food was fresh (maybe even fresher than my local grocery store to be honest). Unlike other reviews, I didn't have any issues with "hidden fees" or anything of the nature. You know what you're getting. You see all the details in your cart. You get your final invoice the day of delivery and your final pay MAY change due to items that need to be weighed. In my case, seemed to be only cents off. The ONLY thing I would note is that not all brands are on FreshDirect, so if you happen to have brand loyalty then the options might throw you. Otherwise, everything you need is here for a reasonable price/alternative to picking it up yourself. I'll give FreshDirect a go and if my experience changes, I'll definitely update for you all! read more

Transportation department is terrible. They make their own rules and blow through delivery windows without warning or notice. Sometimes deliveries don't occur on the delivery date and no reschedule date is provided - they show up when they want after missed deliveries and leave groceries outside your door without warning. Spiteful employees drop grocery bags intending to break items. Not OK! read more

It's called FRESH Direct so why does the food come expired? I'm literally so over & done with FD at this point. Every time I order from them something within my box is either expired or a day or two away from expiring & It's always the deli products. It's becoming entirely too much for me to order food that should be fresh and unexpired and then have to call customer service for a refund. Thanks but no thanks Fresh Direct I'll pass..... read more

FreshDirect is one of my favorite meal delivery services. They service the NYC area, but they just opened service to Philedelphia. If you live in any of these areas, I highly recommend you check them out. The first thing I like about them is that their prepared meals are all based on recipes of established area chefs, such as Michael Stark, Floyd Cardoz, Terrance Brennan, and Tina Bourteau. The FreshDirect kitchen then produces these meals for delivery to your home. The ones I have had were all well above average and a good value compared to cooking at home or eating out. Here are some of the meals I have tried: Beef Bourguignon I wasn't expecting this to be as good as what we serve in France. This meal is properly made. The Beef Bourguignon, which was braised in red wine and tossed over egg noodles with thick bacon bits, pearl onions, and wedges of carrots. I was wrong; this meal was perfect. Braising meat in this manner is a lost culinary skill in this country. It takes a while to cook this meat at home, then you refrigerate for a day, peel away the grizzle and take the meat off the bone, then you make the sauce with the vegetables. Do it right and you will be rewarded. FreshDirect took no short cuts here, and the meal is well worth $9.99. In fact, I think it could be a lot more. Have a bite and you'll agree. Turkey Bolognese Lasagna Lasagna is a passion of mine, so I was trying to save Turkey Bolognese Lasagna until last, but I couldn't resist. In my opinion, this is the second best lasagna you can buy from a prepared meal delivery service. The sauce is awesome, as is the lasagna, because it's all made with fresh ingredients. The cheese on top of it is fresh mozzarella, a detail not practiced by other prepared meal delivery companies. It is small, but all meal delivery lasagnas are, but the size is made up for with great flavors. I would certainly buy this again for $8.99. Chicken Enchiladas The Chicken Enchiladas were outstanding. The shredded chicken is perfectly seasoned and plentiful. The spices and sauce are all excellent too. The spice is not too hot, and can be enjoyed by anyone in the family. I would have liked to see a side vegetable to make it a complete meal, but I highly recommend this dish at $8.99. Shepherd's Pie I love your American Cottage Pie, but in this county, you call it Shepherd's Pie. A Shepherd's Pie is made with lamb; a Cottage Pie is made with beef. The one I tried from FreshDirect was one of the best I had from a meal delivery service, making it a good value at $7.29 for a full pound of pure deliciousness. Porcini Mushroom Risotto The Porcini Mushroom Risotto came with Porcini Mushrooms, Asparagus, Peas, and Parmesan Cheese. Risotto is a very difficult prepared meal to have come out of a microwave correctly but they did a very good job with this. It is not like a fresh risotto you would have in a restaurant. The mushrooms are few, but the broth is excellent, as is the texture. It just lacks some of the creaminess, but still is a good value at $7.99. read more

I wish this service was better. There has always been something wrong with my order. An item missing or wrong. It's so frustrating. I keep trying it again hoping it will be better but the convenience is not worth the money. read more

First try with FreshDirect (was curious)---A few observations on my experience. 1. Order was supposed to be delivered between 8am-10am. Received a call at 9am that delivery will be an hour delayed. Received my order at 12:15 pm. (How does this simplify my hectic schedule ?????) 2. Delivery man, although friendly, made excuse for being late that the "new system is all screwed up!". 3. Quality of meat was excellent (the reason for at least one star) but I can buy it at The Market Basket (Franklin Lakes), get quality meats, and enjoy EXCELLENT customer service---and choose my own time---I am reliable unlike FreshDirect. Will not be using them again. read more

They made it right. Great job improving on issues we had. Loyal customer many years and will continue to do so.

I have been a customer since 2006 and am generally very pleased with the service, delivery and quality. I am only giving 4 stars because recently they starting sending one small item in a large box. Repeated comments and complaints about this have not stopped them. They did so well in getting rid of the boxes they used to use to ship everything, I hope they will work a little harder to stop sending me one avocado, or one already plastic-wrapped pack of mushrooms, or one quarter pound of deli cheese, in a box big enough for four dozen eggs. Wasteful. read more

Fresh Direct has been my salvation during Covid-19. Their service has greatly improved and i am a loyal customer.

Fresh Direct's time slots are always sold out and the make no accommodations to seniors or those at risk. I have emailed their website numerous times without any response. They are callous money makers who care nothing for us who can not go out and are isolated. Shame on you Fresh Direct. You are contributing to our deaths. I will report you to every senior organization. I am relentless and influential. Here are grocers in NYC who want to make a difference. Whole Foods: 7-8am Gristedes: 7-8am (Tues./Wed.) Ctown Markets: 8-9am D'Agostino's: 7-8am (Tues./Wed.) Morton Williams: 7-8am Key Food 1769 Second Ave: 6-7 am Cosco: Tuesday and Thursday from 8 a.m. to 9 a.m read more

FreshDirect's quality and service far exceed AmazonFresh. Their only hiccup is not accepting SNAP. Given our economic circumstances, this must be corrected immediately. read more

I was a fan of FreshDirect for three years. I've encouraged countless friends and colleagues to simplify their lives by ordering groceries from FreshDirect. I ordered from them 3 to 4 times a month consistently. But across the last few weeks, The quality of my experience has significantly declined to the point where I will no longer be using this service. Spilled drinks, missing items, groceries unknowingly left outside instead of ringing the doorbell. But my last straw is today's delivery. It not only arrived three hours later than the close of my chosen window but it was delivered to my neighbor's home. Their historically great customer service has been unwilling to connect me to anyone in management to discuss this. I was rooting for this company but unfortunately, they will be eaten alive by amazon/Whole Foods due to such deterioration in experience. read more

You will waste an hour assembling an order only to discover that the soonest they can delivery is days and days later. Don't bother.

When you have a ton of stuff this is the go to place. I usually order water and oranges to have fresh juice each morning in my smoothies. read more

Fresh Direct is not reusing the "reusable" bags! Please consider giving up the service until they develop a better system. I sent this letter to the CEO: Dear Mr. McInerney, I am a long time customer, who is very unhappy to learn that the reusable Fresh Direct bags are not being reused but are being recycled! When I heard this from a friend recently, I was incredulous. I called to ask and a customer service agent confirmed it. What an egregious waste. Fresh Direct is paying to produce plastic REUSABLE bags only to send them to be recycled after one use!!!! I argue that this production/recycling cycle is more wasteful in energy and materials and has more of a negative environmental impact than the cardboard boxes that were previously used. At least the boxes were made from post-consumer material that could then be recycled again and again. The reusable plastic bags only promote our dependence on plastics and add pollution to our environment. I think this is a sneaky business practice, which leads me to believe that the service switched to the "reusable" plastic bags only because it was cheaper than the boxes and not because the company has any real interest in doing what's best for the environment. Simply put this is green-washing. I'm sure many customers think the bags are being reused, as I did and I bet many people will be interested to learn that they are not in fact being reused. Regretfully, I will no longer be ordering from Fresh Direct. If in the future the company develops a better system, I will at that time consider resuming my business with Fresh Direct, but until that time comes I will shop at my local grocer and use my own reusable bags. Yours truly, read more

Impossible to book a delivery slot. Antiquated system that requires shoppers to catch the new day's openings at just the right time. Between clicks every slot is taken. Totally unsatifactory. read more

Such good food! Really. The quality is way above the usual supermarket and the prices are about the same. The eggs and milk are Delish. Sometimes I get an item I wouldn't have picked up myself - like a too soft avocado. But hey, I didn't have to do shit too get it. Recommend their grass fed steaks, great selection of cheeses, juices and coffees. They carry it all, including la colombe and a really nice Kona blend. Be nice if they took the boxes from last week home. Service is extraordinary. I live in a walk-up and they always insist on bringing it up. read more

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*Update* Fresh direct called me after 1.5 weeks and gave me a full refund for the missing bag. Although, I would've wanted them to be in touch with me sooner. I understand that these are very difficult times. I ordered a large order of salmon, parmesan cheese, and other things. When they delivered my order an ENTIRE BAG of fish and cheese were missing. I've been trying to call and email since March 28 and STILL no one has contacted me regarding my $65 refund. Don't order from fresh direct. I can't believe that they missed an entire bag but notified me it's been delivered! Fresh direct, this is especially NOT the time to be missing items in an order and not giving refunds while people are out of jobs read more

While it took them a couple of months to get their act together once COVID hit NYC, they're running smoothly again. Good selection, few substitutions, rarely late. I recommend the recurring weekly delivery and DeliveryPass read more

So after looking at some of the reviews listed, I was Skeptical to order. First time doing this with the Covid and with the crowds in the supermarkets I gave it a shot. I ordered once and it came in 2 bags nothing was squashed every thing was fresh and looked beautiful. The lettuce was not brown not event one mark on it the eggplant looked like a picture. So I gave it a 2nd try and again everything was wonderfully packed left outside my door beautiful veggies and especially the kiwi picture perfect. So here I go again 3rd time. I have to say I'm hooked. Yes a little pricey but worth it. I guess with all the turnover they have with deliveries the food is fresher. Once things get back to a little norm, I will go out and get out to the supermarket eventually. My experience with Fresh Direct was great thus far. Be safe everyone... Cheers!!!! read more

I have not had issues with the quality of the food but the amount of throwaway plastic is beyond acceptable. Each glass bottle is wrapped individually in a plastic bag. Plastic containers are grouped in plastic bags. The fruit is packaged in plastic clamshell containers and even the delivery bags are neither reusable nor recyclable. The bags are too large for normal daily use and the company will take them back and throw them away because they do not have a way to reuse them that meets sanitary codes for the city. I cannot, in the age of plastic overload, continue to use a service that is unable to deal with plastic reduction. read more

Fresh Direct was a miracle when they first introduced their service, but they slowly but steadily gone downhill. Many of the basics I need are unexplainably out of stock and they do not post when they'll be available. If I can't get everything I need, then I have to go to the market anyway, so no point in ordering. The bigger problem has been with deliveries. Tonight's order had clearly been left out in the rain, and not for just a little while. Boxes and cartons came soaked literally to the point of falling apart in my hands, and this has happened more than once. (Why they could not have been covered by a tarp if left out, I don't know) I've had deliveries of fruit crushed or berries scattered all over the inside of the bags. Fresh Direct, I'm not looking for refunds! Just please get it together. read more

They put their vendors through hell to get the best deal and then it takes months to get them to pay their bills!

Fresh direct is hit or miss. If you plan on what day and time frame, and they have the items you want in stock, it's a great service. Food is usually fresh and the prices are slightly above a supermarkets. The misses are the fuel delivery surcharge - which they were charging for eons. Drivers who forget invoices and to apply coupons you give them. Give it a try. I now divide food delivery between them, PraPod and instacart - just check to see which items are cheaper. A lot of differences exist. PS always tip drivers in cash - never add to the bill. I don't trust the corporate structure actually getting that tip to the drivers read more

I have shopped from Fresh Direct for a few years, I only had one item missing (chicken breast) but my last delivery I had two items (strawberries and peaches) missing and I think the driver stole my fruits. When I answered my door the driver refused to look me in the eye and hung his head walking into my apartment and exiting my apartment. They delivered two bags, one with about five items and one with a half a pound of sliced turkey. Who places a 1/2 of meat in one huge bag? I emailed their customer service and they credited me for a future purchase. It is really inconvenient when you did not receive the items you purchased. One item I ordered was Brussel Sprouts. The end of the Brussel Sprouts was brown and dirty which means they were not fresh. Fresh Direct needs to change their name to something else like "Thieves & Con men." read more

Terrible customer service; terrible at actually delivering what you order. I've used FreshDirect for a couple of months and have only had one order - my first - that wasn't missing items or didn't contain spoiled or squished (they pack in large totes, so soft produce is rolling around with large cans and jars) items. I've had terrible experiences with their delivery windows -- first it was getting a notification 6 minutes before the close of my delivery window (on a Friday evening) that my order would be at least 30 minutes late. Then, on my next order, it was receiving an automated call asking to delivery earlier than the time slot I chose. I replied no, but the driver then repeatedly called me, telling me he was going to leave my items outside (I have a locked gate to the sidewalk that I can't unlock unless I'm home). I reached out to customer service - phone and email - but no reply. I followed up, waiting on the phone line until I got to speak with a manager and she escalated my concerns to Mark, the director of operations. Mark actually phoned me and made a HUGE deal on the phone of making sure I had his direct phone number. He then talked me through the 19 year history of FreshDirect, the week-long driver training program, the six competitors that maybe never miss an item in an order but are their items fresh..., etc. I can phone anytime!, he said. He takes calls every day of the year!, he said. His wife of 31 years and his granddaughter know how passionate he is about service!, he said. I suggested to him that maybe FreshDirect isn't the right service for me as I need to be home to accept delivery - nope!, said Mark, you're exactly the customer we want! I was given $200 in credits and Mark's assurance that he would call the head of the warehouse to make sure my next order was personally overseen by her. Next order delivery (the day after speaking with Mark): autocall asking to deliver early, disregard for me saying 'no' and driver repeatedly calling me, same driver as before, AND items missing from my order (of course they charge me for the items missing - is it that hard to notice TWO watermelons are missing from an order??). Mark had told me, three times on the phone, that I wouldn't have the same driver that threatened to leave my groceries (and also wouldn't carry them to the door, he left them at my feet on the sidewalk), yet there he was... Called the number Mark made sure I had - a cell phone with a full mailbox. I called customer service - disconnected. I emailed, no reply. I followed up 48 hours later and, while I was able to leave a message on Mark's cell phone, no reply from a human. About four days letter I get an email from generic customer service saying that Mark tried to call me on the 4th of July... Nope. No missed calls, no blocked calls, no voicemail. So. They don't care and there are too many other grocery delivery services that are happy to have my business. Two things to add that may be helpful to those considering FreshDirect, or who are putting up with late/missing deliveries: Mark (I verified his employment, through a search, at FreshDirect and his title, of course) told me that since FreshDirect really thinks of drivers and customers as "family", they make sure that no driver is overburdened on their route. Not only are routes/deliveries planned to make sure the driver won't be "stressed" but, if there are emergencies or things like roadwork, street closures, etc., there are backup trucks just waiting to meet up with the original driver and take over some of the deliveries. Customer service also shared with me that FreshDirect is having trouble with their floral vendor, which is why the flowers are always on sale but are half-dead when you get your order. read more

My FreshDirect order was scheduled for between 6-8 am today, and it never came. I got a phone call from Customer Service asking me if they could leave it outside my house and I said absolutely not, because there were perishable items and I wouldn't be home until later in the afternoon. They offered to bring it between 3-4:30. My "groceries" (bag of warm garbage) arrived after 5:15, seafood leaking all over the other products and frozen food thawed and melted. The only thing missing was a swarm of flies. I have now requested they come remove this compost heap from my front door before the animals get it. Not holding my breath! read more

With so many food delivery optionS in NYC, you wouLd think Fresh Direct would try to compete. It's expensive and inconvenient. The promised delivery time is rarely met leaving ypu to sit home and wait, at times, for FOUR hours. Peapod is better. read more

Ewww there food sucks bruh.. bad customer service and all even a friend of mine worked there and recorded his work experience and it was horrible. There food suck like how do people not see that. There are better places than fresh direct to get food from. Please do not order or get hired there safe up you time and money and go else where. Sheeesh read more

I made an order for $331.32 I got confirmation that it will be delivered in 2 days. . After a few hours of not receiving my order I wasn't able to log in to my account so I called in and they tell me that my account was deactivated because of a payment issue and they need the bank to call them. I did not get any email or any kind of notification that this is happening. And obviously after getting them on the phone with the bank the bank said they never had an issue with my payment and there is no reason my account should raise any flags or be deactivated as I have a very healthy account. How dare does a company close your account with out notifying you and they did not release my charge yet. If you like being disappointed give them a try otherwise stay away!! read more

I have become a major fan of "Fresh Direct" for supplying a fabulous selection of fruits,vegetables, meats, and savory pre/made healthy meals and desserts! We just moved to New Jersey and were hard hit by four consecutive nor Easter's.. Fresh Direct came to our rescue Amidst the snow,ice, and downed power lines our order arrived early as requested. The quality of the meat, produce, water and desserts was superb. Beautifully packed and competitively priced. Their customer service is fantastic and their ability to make good on any problems is beyond compare, Highly recommended and a wonderful hiatus from having to drive in lousy weather and pack and unpack is a blessing! Love this service ..,., Kudos and thanks to a business where the customers satisfaction is always pre-eminent! read more

Beware: they gave me a coupon and nowhere in the fine print did it say that I was signing up for a recurring service. Luckily I noticed an unauthorized charge on my account, but it is truly fraudulent to never notify someone they are signing up for a recurring service unless they click through to a separate page. Each item on their site is significantly more than you would pay for a grocery store or Amazon's grocery service. read more

I had mixed reviews from others but no one had a bad experience on their first order. This is my first time ordering and still they manage to screw it up. They left out 1 item. Now I have more work and need to follow up and reserve a time for delivery again. Also, one of the products was misleading. My friend referred me and they didn't give her referral credit, free item or something. Delivery range was 12-2p and the friendly delivery guy came around 1:30p. Each item was covered with a clear plastic bag and there's a separate area for eggs. Shipping was $6. Customer service was responsive. Nothing was broken or went bad. Although one of the product should have been wiped down. read more

The easiest thing is to judge someone from your point of view. But I stopped for a moment, and decided that with what they are dealing with every day, and the countless (can you say countless our days when everything is written somewhere??) deliveries, one bad experience should not take them down to the area of 1-2 stars. 1. Twice I had missing beer from the packs I ordered. Oh well... 2. They give your the best products. So I can trust them. 3. If you want to move delivery time be prepared for a no (although asking again and again can make a change. 4. If you order bananas, you will get some green and some yellow. Perfect! Prices: it is not cheap. At the same time, they will deliver quality fruits, vegetables, and more. They are not perfect. Who can be perfect when running such operation. But they are better than most negative reviews here. read more