After being a regular customer for over 10 years, I have decided to close my account and no longer order from Fresh Direct. It was once a great company, delivering fresh, high quality foods at fair prices; but now it is a disorganized mess whose prices are continually on the rise. My problems with Fresh Direct began about a year ago. All of a sudden delivered orders were missing items which were charged for, had spoiled food, had items with expired expiration dates or had damaged items. Sometimes, orders would have several problems like missing items and spoiled food. To be fair, the Customer Service Department is excellent, remedying all problems efficiently and respectfully. But, who needs to deal with this when there are so many other services out there who charge less and provide better and consistent service? I should have left earlier, but being a loyal customer for over a decade, I hoped they would improve. They did not. read more

Great selection, intermittently bad quality, terrible delivery I am giving them two stars because their selection is at least significantly better than that of Amazon Fresh, where half the meat always seems to be out of stock. Two or three years ago they were great, I would have been hard pressed to think of anything negative to say. Now produce arrives bruised and brown, items like tortilla chips that are fragile arrive shattered as they're clearly thrown into boxes with no padding and heavy items on top of them, sometimes I get produce I didn't ask for marked incorrectly as the produce I did ask for, which is of course missing. I stopped using them a month or so ago after I realized that every delivery this year has had several issues, I'm tired of not being able to meal plan because I don't know what'll arrive bad or what won't arrive at all, I'm tired of having to ask for a refund when I'd rather just have my groceries. read more

As a person who works too much and late hours, drinks too much to do any form of errands during hours that are followed by "am", and only had one day off a week, Fresh Direct is proof that there is a god out there. $5 delivery* and only a $30 minimum? sold. Honestly, I am always running around, travelling or never home, so the rare occasion i have a day off, you can sure bet i am not trying to leave my bed for anything - not even groceries. ESPECIALLY when the grocery stores around here have awful awful disgusting produce and meat. FORGET IT! I dont have the time to make food for myself AND worry about potential food poisoning. So I tried Fresh Direct. Ordered about 40 bucks in groceries, which when i do the math would have been about 60+ bucks at the grocery store around me (not to mention probably not edible thereafter). I get caught up at work super late sometimes, so i decided to try for a 10PM -1130PM DELIVERY to see if they'll actually listen or try to send my groceries when no ones there. Also made sure to make the note that my bell doesnt work sometimes and to call my cell. Called their customer service twice with questions. People on the phone were awesome, pleasant and i didnt have to wait on hold for 90 minutes. One guy was even playful and fun on the phone and hooked it up with 2 months of free deliveries (turning off the auto renewal for $60 for me) So tonight was the night I scheduled for delivery. Perfect Perfect Perfect. I got home tonight at 930pm, groceries came at 10:15pm. The delivery guy was nice, not rude or sleazy. Asked where to put the groceries and i directed him to the kitchen counter. I opened my box of groceries and everything was accounted for, charged right. perfect. My lettuce was a perfect bright fresh looking green - not brown and gross where i have to peel off the first 3 layers of leaves to get like 2 leaves of edible romaine. 2 packs of 3 hearts of Romaine for $5. cmon. cant beat that. My chicken was fresh and as im eating some i grilled up right now, ill tell you it tastes yummy. My salmon fillets were the right color and didnt smell bad. Both of which cost less than what they do in these local grocery stores, and are a ton fresher. I am in love. and thats alot coming from this girl. The last time i said "im in love" was about a year ago and thats when i discovered netflix. read more

FreshDirect - Grocery Near Me - Bronx, New York

I got married this Spring and am hosting Thanksgiving for our families for the first time. Dinner menu: White Cheddar, Apple and Bacon Cheesecake and Hot Artichoke Caramelized Onion Spinach Dip in one of those big round breads Triple Mushroom Soup with Brie. Then Turkey/Stuffing, Roasted Fingerling Potatoes, Butternut Squash, Cranberry Peach Chutney, Sweet Potato Apple Gratin, Green Beans with Shallots and Roasted Cremini Mushrooms, Parmesan Creamed Corn, and Cranberry Walnut Biscuits. Desserts of Hot Apple Pie Sundaes in parfait glasses, Carrot Cranberry Cake with Cream Cheese Frosting and a Praline Pumpkin Cake. Then I saw the Fresh Direct discount card in the mail pile. I got to thinking, actually going to the market, shopping and trucking everything out to the car and then back home and up to the apartment is something I could sidestep. I had only to order online, wait for delivery with a two hour time slot, Cable TV eat that!- put it all away and prepare to cook in the coming days. The order arrived at the scheduled time with three items missing. When I called in the error- no toll free number- the gal that took the information was one light bulb loose in her marquee sign. I spent 20 minutes trying to explain that I had ordered 4 packages of mushrooms, two cremini and two baby portobello. I had received 4 packages of portobello and no cremini. She couldn't get her head wrapped around that there was something wrong. I was also out some brown sugar. I asked if she could enter the error and have the items sent to me and she kept repeating that I would get a credit. Finally I asked her if I would have to reorder everything and she said yes, that is how items get sent. Now, I had already ordered and paid for the items and they didn't get sent. What would make me think that they would this time? Whatever. I didn't bother. I went to my local meat-o-mat to get them instead and stood in line for a half hour. When the credit came in, I was credited for only two of the missing items. I had to call again and ask for credit for the third missing item. Another 20 minutes explaining what happened. Would I use FD again? Probably next time I have another uber huge meal to fix. Otherwise, with the difference between 40 minutes of phone time and having to hang out to wait for the order vs. going to pick the stuff up myself - the convenience was almost negligible. read more

I am soooo done with FreshDirect. Last month I made a change to my order and they charged me the order twice! Did I mention they delivered the order twice too ?? Then 3 weeks ago, they delivered and when I look for some items I noticed they forgot to deliver a FULL BOX! After calling and complaining they delivered some of the items 3 days later. Today, I found out they delivered the wrong box of milk! This is too much. They are obviously more expensive than a regular supermarket. I was paying for convenience. No convenience here! Overpriced and terrible service! Not using them again. I recommend you look for other options! read more

Once upon a time in San Francisco there was a company called Webvan. Said company delivered groceries straight to your home or office door. I was a major fan and when they failed because of crippling infrastructure and could not monetize I was very sad. I always felt like they were ahead of their time. . . Fast forward nearly a decade and enter Fresh Direct! Gone are the days of missing Webvan, my grocery savior is here! Via Fresh Direct last week my super team sent me an amazing slew of my favorite groceries for National Boss Day and they arrived today. Let me repeat: fresh grapefruit juice, hummus, organic strawberries, granola, cornichons and more arrived this morning at 8:15 on my doorstep (four flights up, mind you) thanks to Fresh Direct. What else on earth could possibly make me happier? Now, to place my very own order on Fresh Direct. Stay tuned for the update! read more

We just threw a housewarming party and I had no idea how I was going to haul such a major load of eats + drinks to our house. Luckily, Fresh Direct saved the day. For about $80, I was able to get snacks (dips - everyone loved the salsa and guac. The homestyle salsa is great and can be repurposed into delicious omelets, chips, fruit, trail mix), delicious cold cuts, veggies, soda...the possibilities are endless! The catering options did not actually seem to expensive, as compared to catering from my local supermarket. My only criticism was that the delivery guy left the boxes downstairs and didn't bother to ask or offer to help me carry anything upstairs (luckily I don't live on the 5th floor of a walk-up anymore). I also love that they have so many options for delivery times. If you don't have a car and are planning for a huge dinner or party, Fresh Direct is the way to go. While ordering from them probably won't become a regular habit, it sure is a saving grace for those of us that don't have cars or huge diesel arms. Yes, they jack up the price for everything. Yes, you could just get delivery from your local supermarket. However, I don't think that their selection can be beat. read more

I have been a faithful customer of theirs for the past 8 years. They WERE reliable, dependable, great - never missed a delivery, all the items were correct, the delivery crew were nice- until about this past October (2017). Then for some weird reason everything just collapsed. Since October, orders are wrong, late without warning, items are broken. Like flipping a switch from on to off. Around Christmas I ordered a case of cat food and got a case of holiday tissue paper. 12,000 sheets of it! Today was the last straw: I had a scheduled delivery for the 12-2 pm slot. When I called at 2:32 to find out what had happened to my stuff, I was told the driver had scanned the order as delivered (!) and had gone off duty and therefore nothing more could be found out ... they offered a refund of course. But I am left without my order and I am done with them. read more

Like the reviewer below: same thing. I had an order, for delivery 6-8. Got a phone call "we'll be an hour late." Ok, fine. Oh, by the way, we don't have one thing we said we did, so you're not getting it. Again, ok. The groceries arrived four hours later. The item they said would be missing, WAS missing. Another one was short. I ordered 10 stalks of rhubarb. HOW DO YOU GET 5.3 STALKS OF RHUBARB??? Fish leaked all over the bag, covered everything with the stench. How many times did I call customer service? Maybe 6. How many emails did I leave? Maybe 4. How many return calls did I get? How about none. Guess how much they're getting paid on the order? How about 0.00 read more

I have just had the most appalling experience with fresh direct. My order was to be delivered last night by 9:15. I got an email it would be delayed by two hours. It didn't arrive so I called, 45 minutes wait - no return call. No arrival or any update this morning. I called again 45 minute wait, didn't get a call until 3 hours later no answer to what happened, called again - another 3 hours same answer we don't know what happened. I understand with everything going on that there could be problems, delays and issue with timing. My problem is the lack of communication and lack of response, and then the poor response read more

convenient but the food tasted terrible. sometimes just tasteless. Cherry tomatoes came wrinkled and awful looking. Olives tasted really weird. I thought ORANGE JUICE couldn't taste bad but boy was I wrong. And I couldn't get GOOD, REAL food, because I was in QUARANTINE. Thanks a lot fresh direct (sarcasam). Gave them 1 star be I had to. Bad website too. read more

I just love Fresh Direct. I mean, I live in a 4th floor walk-up - do I really need to say more? Even if I didn't NEED to say more, has that ever stopped me? Yeah - that was a rhetorical question. Anyway. I decided to try them out several months ago and thought they were fab, so now they're a nearly-every-week thing. I still go to Trader Joe's and the Greenmarket. But I've found a core list of items that are just a better deal through Fresh Direct - and by deal I mean both in terms of $$ as well as in terms of sheer hauling-it-up-the-stairs action. For instance? Almond milk. Canned goods. Flour and sugar (when I'm in extreme baking mode). Also? Kale, fresh fish, and occasionally wine. Produce has been mainly good but not always cheap. I try to keep an eye on the sale items vs. the sale items at other stores. Pineapple, bananas, kale, and onions are staples in my order, and have been consistently good. Other fruits - especially my last, rock-hard and tasteless, order of cantaloupe, kind of miss the mark. Occasionally, they also throw in a treat. Over last summer they were running a promotion where they'd throw in some free 'peak produce'. And it wasn't just a single apple or orange, either: I ended up with a whole pineapple one week, and a whole melon another week. A few weeks ago, they threw in a big cookie. Last week it was a free frozen dinner. So - that's kind of fun. But mostly? I don't have to schlep as much stuff up the stairs to the 4th floor. Hoorah for that, man. read more

I love delivery services. A huge reason why I have lasted so long in NY is that everything delivers here! You can get coffee, a pack of cigarettes and a breakfast sandwich delivered in the morning. Lunch and dinner, dessert , your furniture, and NOW groceries can all be delivered to your door. I am a huge fan of supporting the local farmers in the tri-state area. I want to make sure they get the right amount of exposure, and business, so I help them any way I can. Fresh Direct allows me to purchase groceries, local vegetables, fruit, beverages, and has it delivered to my doorstep in the window of time I provide for them. This is a luxury you can't get anywhere else, and I take advantage of it. I suggest that you do too, because the quality of produce can't be beat. We're busy people in this city, and can't be bothered by lines, and disgruntled workers. I love coming home to boxes from FD. Take advantage of their recipes, they are amazing. The website allows you to click the recipe you want to make, and provides you with the exact amount of each ingredient to place in the dish. They send you a copy of the recipe card with the ingredients, and email the directions when you purchase the ingredients. This is a one-stop-shop for all your culinary needs. All they need to start selling is kitchen supplies! read more

I. Love. Fresh. Direct. Period. I order my heavy items, hard to find items, and the ridiculously-great-sale-price items on here. I was extremely hesistant to try FreshDirect in terms of their produce. It's weird to not be able to pick out your own fruits and veggies, but they do a great job in terms of the quality and freshness of them. I had delivery from a local so-so grocery store in the area and the service was poor. Straight-up fail. So it made me try FreshDirect. FreshDirect exceeded my expectations. I will continue to use them, deals and all. read more

Very pricey for what you get. My bananas came to me completely green (two days later and I'm still waiting for them to ripen enough to eat). I ordered the Mille-feuille Chocolate Mousse, expecting it to be slightly larger (you know, since it cost $6) and it was LITERALLY half the size of my hand (I've included pictures). It also wasn't very good. I ate two bites and threw the other half away. What I will say it that my food arrived on time and the delivery men were very nice and carried the boxes up the stairs to my apartment for me. Good customer service, bad product. read more

FreshDirect - I do not have large hands. The cake was literally this small. - Grocery Near Me - Bronx, New York

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I have ordered from them on and off for the past few years. Service is impeccable and food quality is 2nd to none. What sparks this review was my decision to use them to cater Thanksgiving. It was absolutely a great decision. I ordered online about 3 weeks in advance so I was able to get a delivery time of 6pm to 8pm the day before Thanksgiving. They have perfected the art of delivery ans once again received my order within the time slot and it was totally accurate. I tipped as always even though the delivery person seemed surprised. Now the good stuff.. I ordered the largest meal they offered. A turkey that feeds 14 to 18 (not sure on poundage), 5 family sized sides, stuffing, cranberry sauce, gravy, dinner rolls and choice of 3 desserts. The turkey comes partially cooked I believe it is brined but not seasoned so prior to cooking it we rubbed adobo, garlic powder and pepper on it. Comes with fool proof directions. It produced a very moist with crispy skin bird that was absolutely delicious. Start to finish cooking time is around 3 hours that includes the turkey and all the sides. Sorry for the long review but I was looking for something like this prior to ordering to put my mind at ease. Now for the sides all were awesome and fresh as always. Don't think you can go wrong on any it mostly will depend on personal preference. The Mac N Cheese was the fan favorite wish I would have doubled up on this one. Mashed sweet potatoes and creamed spinach werw delicious. Least favorites were the roasted veggies and kale. Again both seemed like quality sides but weren't cared for. Dinner also came with rolls which baked up to be fluffy. Once again the amount of food fed 9 adults and 3 children with enough for seconds and take home for all. Now onto dessert.. we had the pumpkin pie which was ok.. the chocolate cake which was absolutely delicious and an apple crisp which with a scoop of vanilla icecream and some whipped cream pit us into a coma. I hope to order the apple crisp again just to keep in the freezer another huge hit. So for the long winded review but the price is worth it. Quality food and as close to zero labor as you can get. read more

FreshDirect - Here's the star of the show - Grocery Near Me - Bronx, New York

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Do NOT trust this place. If they can in ANY WAY, SHAPE or FORM, rip you off, THEY WILL First. Don't trust any brands sold under THEIR name or packaged by them. Only use them for goods that are made and packaged by other companies, They sell PRIME graded steaks that are at best, supermarket grade, They sell cheese that they say are one brand but are a CHEAPER brand, I know cheeses and I know Prime, Choice, Select and Standard grades of meat, I am a nutrition fanatic AND a real foodie. I can tell you which brand of cheese or lunch meat you give me, BLIND FOLDED. There are hidden charges GALORE in their pricing, You had better check that you received EVERYTHING that you ordered, More times than not, something is missing, I used to love this place when they first started, but then I watched them go DOWN HILL since then,. The list dishonest ingredients on their site as well. What a shame This place was GREAT the first few years. Now, this is the most dishonest place I have ever shopped at. I just can't trust them, I've now switched to Amazon Fresh when I don't want to go to a supermarket, GOOD BYE FRESH DIRECT, read more

I read some of the reviews about FreshDirect and clearly experiences have varied. So I'll start by saying that I am new to FreshDirect, so I'll try to keep my review as real as it can be. Every time I walk into my local grocery store, I get everything I need. I usually have a list on me and I know where items are located like the back of my hand. Yet, every time I step out of the store... it's an hour and a half later. HOW!? So I started to look for an online service that could replace my need to go grocery shopping. Being in a big city with so much to do, our time is valuable. Spending an hour and a half at the grocery store probably isn't the best use of time. After some research this past week I found out that FreshDirect would probably give me the produce I need at a reasonable cost (would have opted for amazon pantry or google express but they're still lacking). This week I purchased all the items I would usually buy at my local grocery store and realized the total was relatively similar (this includes fresh vegetables, seafood, meat, dairy, etc). So off that bat that was good. Now, delivery. I've read some of the previous reviews and sounds like delivery has begun to be a nightmare. So I was pretty nervous to see what would happen. I had my first delivery today and I cannot complain. It came with the window I picked and all of the food was fresh (maybe even fresher than my local grocery store to be honest). Unlike other reviews, I didn't have any issues with "hidden fees" or anything of the nature. You know what you're getting. You see all the details in your cart. You get your final invoice the day of delivery and your final pay MAY change due to items that need to be weighed. In my case, seemed to be only cents off. The ONLY thing I would note is that not all brands are on FreshDirect, so if you happen to have brand loyalty then the options might throw you. Otherwise, everything you need is here for a reasonable price/alternative to picking it up yourself. I'll give FreshDirect a go and if my experience changes, I'll definitely update for you all! read more

I place and order and its always packaged nicely and shipped when i need it shipped (unless of course, its blizzardgeddon). And when i have a problem with my order (whcih is rare) I simply let FD know and they go above and beyond to make it right. They are so good to me. I am hesitant to move out of my neighborhood out of fear they wont deliver to me. womp womp. read more

Transportation department is terrible. They make their own rules and blow through delivery windows without warning or notice. Sometimes deliveries don't occur on the delivery date and no reschedule date is provided - they show up when they want after missed deliveries and leave groceries outside your door without warning. Spiteful employees drop grocery bags intending to break items. Not OK! read more

It's called FRESH Direct so why does the food come expired? I'm literally so over & done with FD at this point. Every time I order from them something within my box is either expired or a day or two away from expiring & It's always the deli products. It's becoming entirely too much for me to order food that should be fresh and unexpired and then have to call customer service for a refund. Thanks but no thanks Fresh Direct I'll pass..... read more

If you're on the fence about signing up for FreshDirect in the city (or say Jersey City) you should give them a shot. There's generally a first time sign up promo code floating around on the internet that you can find with a quick google search (e.g. $50 off $125) which takes a good bite out of the place. Customer service has been good too. The representatives I have spoken too have been friendly in either giving me updates about my delivery or crediting me if they mess up my order. Delivery guys have been timely in their 2 hour windows and when they show up, while not necessarily friendly, they are professional. Prices are worse on some things than your grocery store (seems like the fresh stuff is 15%-20% more expensive) while others are better (packaged goods e.g. cereal). You pay a delivery fee which also makes the store more economical. But that makes sense because you're doing the labor and schlepping all that stuff home. Good customer service, decent variety, timely deliveries and a little bit of premium vs store for pricing. Give it a try. read more

FreshDirect - Grocery Near Me - Bronx, New York

I wish this service was better. There has always been something wrong with my order. An item missing or wrong. It's so frustrating. I keep trying it again hoping it will be better but the convenience is not worth the money. read more

We used Fresh Direct for our Thanksgiving dinner. I have to say, I was a little skeptical with the idea of a "pre-made" dinner. We had the meal for 5-6 with the roasted veggies, mashed potatoes, sweet potatoes, and stuffing sides. Nearly everything was really good. (The only thing I didn't care for was the pumpkin pie.) I would not have guessed that it was pre-made if I didn't know. Congratulations, FreshDirect! You've done it again. read more

I can totally see us becoming long term pals! you're punctual, w great integrity and quality, eco-friendly and you bring me endless stock of ginger ales! oh and wines occasionally! what more can i ask for?! maybe more free deliveries! read more

First try with FreshDirect (was curious)---A few observations on my experience. 1. Order was supposed to be delivered between 8am-10am. Received a call at 9am that delivery will be an hour delayed. Received my order at 12:15 pm. (How does this simplify my hectic schedule ?????) 2. Delivery man, although friendly, made excuse for being late that the "new system is all screwed up!". 3. Quality of meat was excellent (the reason for at least one star) but I can buy it at The Market Basket (Franklin Lakes), get quality meats, and enjoy EXCELLENT customer service---and choose my own time---I am reliable unlike FreshDirect. Will not be using them again. read more

I have been a customer since 2006 and am generally very pleased with the service, delivery and quality. I am only giving 4 stars because recently they starting sending one small item in a large box. Repeated comments and complaints about this have not stopped them. They did so well in getting rid of the boxes they used to use to ship everything, I hope they will work a little harder to stop sending me one avocado, or one already plastic-wrapped pack of mushrooms, or one quarter pound of deli cheese, in a box big enough for four dozen eggs. Wasteful. read more

Fresh Direct's time slots are always sold out and the make no accommodations to seniors or those at risk. I have emailed their website numerous times without any response. They are callous money makers who care nothing for us who can not go out and are isolated. Shame on you Fresh Direct. You are contributing to our deaths. I will report you to every senior organization. I am relentless and influential. Here are grocers in NYC who want to make a difference. Whole Foods: 7-8am Gristedes: 7-8am (Tues./Wed.) Ctown Markets: 8-9am D'Agostino's: 7-8am (Tues./Wed.) Morton Williams: 7-8am Key Food 1769 Second Ave: 6-7 am Cosco: Tuesday and Thursday from 8 a.m. to 9 a.m read more

They made it right. Great job improving on issues we had. Loyal customer many years and will continue to do so.

Fresh Direct has been my salvation during Covid-19. Their service has greatly improved and i am a loyal customer.

FreshDirect's quality and service far exceed AmazonFresh. Their only hiccup is not accepting SNAP. Given our economic circumstances, this must be corrected immediately. read more

I was a fan of FreshDirect for three years. I've encouraged countless friends and colleagues to simplify their lives by ordering groceries from FreshDirect. I ordered from them 3 to 4 times a month consistently. But across the last few weeks, The quality of my experience has significantly declined to the point where I will no longer be using this service. Spilled drinks, missing items, groceries unknowingly left outside instead of ringing the doorbell. But my last straw is today's delivery. It not only arrived three hours later than the close of my chosen window but it was delivered to my neighbor's home. Their historically great customer service has been unwilling to connect me to anyone in management to discuss this. I was rooting for this company but unfortunately, they will be eaten alive by amazon/Whole Foods due to such deterioration in experience. read more

You will waste an hour assembling an order only to discover that the soonest they can delivery is days and days later. Don't bother.

We have been using Fresh Direct pretty much since they opened up shop about 10 years ago and I have to say they are consistently inconsistent. Their delivery is usually on time, except when the drive got lost on the way to our old apartment - apparently finding a building on the corner of 26th Street and Seventh Ave in Manhattan is REALLY hard to do. The drivers are reasonably courteous (May I dump your boxes with the doorman, inside your entryway or in your hallway) and I usually don't feel like I am going to be attacked in my home by one of them (this actually happened, or so I have read). The fruit is sometimes not ripe and hard as a rock. Sometimes its yummy sweet. The vegetables are fresh and good. Their cheeses are their strong point. Artisanal Cheese delivered to your home is totally Fab - especially if you are a cheese snob like me ( although I have been known to dip into the Velveeta, but I digress....). They also carry Asher's chocolates which of top of the line (I know this from my managing-a-candy-store while in College days). Chocolate covered grahams crackers are da Bomb! Their shrimp cocktail platters are spot on - whenever I order one, I am reluctant to share it with my guests because the shrimp are so succulent. Their restaurant entrees are ok, but generally not as good as when eating the same meal at the actual restaurant. Their lobster pot pie is a decadent calorie fest (one of my faves when I was pregnant). Their chocolate soufflé is also extremely good. Their chicken breasts are where they lose me - I don't know what kind of hormones they are giving these chickens but the breasts are HUGE! The chickens they come from must be decedents of Dolly Parton because no normal chicken has a breast that large! They have a decent wine and soft drink selection. Also most grocery items are available. In closing all I have to say to Fresh Direct is BRING BACK YONAH SCHIMMEL'S KNISHES! They were totally awesome!!! read more

Fresh Direct is not reusing the "reusable" bags! Please consider giving up the service until they develop a better system. I sent this letter to the CEO: Dear Mr. McInerney, I am a long time customer, who is very unhappy to learn that the reusable Fresh Direct bags are not being reused but are being recycled! When I heard this from a friend recently, I was incredulous. I called to ask and a customer service agent confirmed it. What an egregious waste. Fresh Direct is paying to produce plastic REUSABLE bags only to send them to be recycled after one use!!!! I argue that this production/recycling cycle is more wasteful in energy and materials and has more of a negative environmental impact than the cardboard boxes that were previously used. At least the boxes were made from post-consumer material that could then be recycled again and again. The reusable plastic bags only promote our dependence on plastics and add pollution to our environment. I think this is a sneaky business practice, which leads me to believe that the service switched to the "reusable" plastic bags only because it was cheaper than the boxes and not because the company has any real interest in doing what's best for the environment. Simply put this is green-washing. I'm sure many customers think the bags are being reused, as I did and I bet many people will be interested to learn that they are not in fact being reused. Regretfully, I will no longer be ordering from Fresh Direct. If in the future the company develops a better system, I will at that time consider resuming my business with Fresh Direct, but until that time comes I will shop at my local grocer and use my own reusable bags. Yours truly, read more

Impossible to book a delivery slot. Antiquated system that requires shoppers to catch the new day's openings at just the right time. Between clicks every slot is taken. Totally unsatifactory. read more

*Update* Fresh direct called me after 1.5 weeks and gave me a full refund for the missing bag. Although, I would've wanted them to be in touch with me sooner. I understand that these are very difficult times. I ordered a large order of salmon, parmesan cheese, and other things. When they delivered my order an ENTIRE BAG of fish and cheese were missing. I've been trying to call and email since March 28 and STILL no one has contacted me regarding my $65 refund. Don't order from fresh direct. I can't believe that they missed an entire bag but notified me it's been delivered! Fresh direct, this is especially NOT the time to be missing items in an order and not giving refunds while people are out of jobs read more

I decided to write my review before reding what others wrote, and by the 5 stars u know I am satisfied, very satisfied. They are not perfect since they did not have the basic product of Poland spring water case, and whole wheat bread, but beside that, everything is great. Oh, one more thing, they call them medium potatoes, but they r way too small to be medium... They delivers on time. They wrap everything professionally. They added 2 fresh yellow bananas to a green bunch, and their product have more than a month expiration date. Very professional! I will buy from them again and again, because it is very easy and convenience, and they are fresh and direct ;) read more

FreshDirect - Their apples - Grocery Near Me - Bronx, New York

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As a 4 year user of Fresh Direct; first in Manhattan, and now in their home of LIC, I have to give them a shout-out. It's our lifeline here in the Court Square area of Long Island City (near PSI, courthouse, citicorp tower,etc). The closest grocery store is a long, long walk, and doesn't have what we want or need. A combination of ready to cook food plus fresh fruit and vegetables,etc. Sure, I have had a few customer service issues; but the phone and email reps are very helpful. It's nice to know that some good customer service reps exist. The deliverymen are usually friendly, and willing to move your cases and heavy items wherever you want them. Get the Deliverypass. They are now becoming a bit more like the frequent flier programs, adding benefits for those of us who are regulars. Plus, shopping online is fun. And you don't have to see people.Always a plus. read more

While it took them a couple of months to get their act together once COVID hit NYC, they're running smoothly again. Good selection, few substitutions, rarely late. I recommend the recurring weekly delivery and DeliveryPass read more