James gave me a quote over the phone for an 8' door and stuck to it. He was punctual, wore a mask…read morewhen approaching the door and did exactly what he said he would do. The price was good and the workmanship was excellent. He took the door of it's frame and brought it outside to sand off the existing finish, then re-varnished it with two coats of varnish. He had also quoted me a price for the under-door vapor barrier and gave ma a good price on putting a coat of varnish on the inside of the door, which had some scratches. He gave a good price and was very conscientious and thorough. He even gave me a free tip on how to get some new door hardware for free (from the manufacturer) I would have him back in a heartbeat if I needed another door refinished.

Bad business people and mean spirited. Screwed me over. Never completed work as promised and was…read morevery rude

Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

Dan has fixed many things for me from broken kitchen cabinets, leaky toilets, loose faucets, ans…read morebroken yard gates. All repairs have been solid and at a fair price.

Dan did a great job from start to finish. We had to find a part and he meticulously worked from…read morestart to finish to find it. Great work Dan.

I can't say enough good things about Blain with Gold Standard Floors. Honest, professional,…read moreskilled, meticulous, conscientious, great customer service and excellent results. I see why he receives all these 5-Star reviews!

We found Gold Standard on Yelp, and the reviews were spot on. Blain is a true professional, he…read moreknows his craft and does excellent work. He restored our kitchen countertops, bathroom vanities, marble flooring, and laundry room concrete tile. Everything looks brand new. Great value for the quality and care he puts into his work. We're extremely happy with the results and wouldn't hesitate to recommend him. We'll definitely have him back for future projects.

These folks are great! I requested a quote for an exterior window frame that was rotted and needed…read morereplacing. They communicated when their guy would be in my area and could stop by to look at the job and give a quote. Price was very reasonable. They not only came out and gave a quote, but said they could do it that same day! Way sooner than other places that gave quotes but wouldn't be available for a week or so. Some places wouldn't even do a job unless it was $2000 or more to make it worth their time, which my job was in the low $100s at best. They listened to my concern about another board that looked to have a portion rotted and they were able to include replacing the rotted part and not create additional seams between the boards--something I hadn't thought possible! Highlights are: good communication, great workmanship, timely service, friendly service. I definitely recommend this business!

Did a great job installing an interior door , trim & painting having to cut open wall open a wall…read moreprevious owner closed off between a kitchen & laundry room . Now we have easy access .

We bought our home in Austin and originally hired another flooring contractor to install brushed…read morewhite oak engineered hardwood throughout the house and on the stairs. Unfortunately, that experience was a disaster. The floors were never properly flattened, and the installation was a complete botch job. We found Julian online, and from the start he was professional, knowledgeable, and confident in how to fix the situation. He came by, explained how he could remove the damaged flooring and would install everything correctly, and gave us a reasonable timeline and rate. We decided to move forward with him, and we are so glad we did. Julian and his two crew members were outstanding. They were always on time, incredibly respectful of our home, and as clean and careful as possible throughout the project. Their professionalism and attention to detail really stood out. Julian also kept us updated throughout the process by sending photos and videos along the way, which gave us a lot of peace of mind and helped us see the progress being made. He also went above and beyond when we asked to add extra work to the job, including tiling our fireplace and removing a built-in bookshelf. Not only did they handle those tasks beautifully, but they patched the wall and ceiling so well that you would never even know the bookshelf had been there. Julian also installed the flooring on our stairs and made a few recommendations about the flooring pattern that ended up making a huge difference in the final look. His experience and eye for detail gave us a much better result than we even expected. What started as one of the most stressful parts of our homeownership experience ended as well as it possibly could have thanks to Julian. We only wish we had hired him from the beginning. We highly recommend Julian to anyone looking for a professional, skilled, and trustworthy flooring installer. Thank you, Julian, for making our vision come to life with such a beautiful and professional installation of our brushed white oak.

The installation was very fast and efficient. The team also did a great job protecting the…read moresurrounding areas with plastic sheeting to keep the dust contained. Overall, they were very professional and did an excellent job. Highly recommend this company!

We needed someone to help us strip our old shower caulking and recaulk it. They were respectful,…read moreprofessional, and worked efficiently. They did a great job, were very reasonably priced, and kept us updated throughout the process. We will definitely hire them again for future home repairs!

I have hired Fix It Rocket twice in the past 2 weeks. Evgeniy came out both times and is very nice…read moreand very talented. The first time he put together a catio and redid caulk in baths and windows. The second time was today when he repaired some areas on the walls that needed patching. He did a marvelous job, you cannot tell now that there was ever an issue. He applied the drywall, textured and painted. I find the hourly rate to be very reasonable. If supplies are needed the pro savings are passed on to the customer. They get my highest recommendation!

I recently bought a fairly new home (only 2 years old) and decided to change the floors right away…read more My realtor recommended Total Pro Flooring and connected me with the owner, Chad Tafs Sr. From there, the process was seamless. Chad assigned Simon to come out, take measurements, and show me flooring samples. Simon was absolutely awesome to work with -- always quick to respond to any questions I had and stayed involved through the entire process. Everything moved faster than expected, which was a huge bonus! Their pricing was also better than other quotes I had received, and the quality of work exceeded my expectations. I'm so happy with how my new floors turned out and grateful my realtor pointed me in the right direction. Big thanks to Chad, Simon, and the entire Total Pro Flooring team!

Total Pro Flooring is the best group of Contractors that I've ever worked with. They are…read moreresponsive, precise, quick and trustworthy. Chad's showroom has an amazing selection of products, varying in all price ranges. There's something for everybody! We did a home remodel, and many of the other Contractors would be late, wouldn't show, or would be way behind schedule, which I've been told is expected, unfortunately. Not this group, true professionals! I 100% would use them again, and would recommend them to anyone else looking for beautifully installed floors.