IF I COULD GIVE A RATING OF LESS THAN ONE STAR, I WOULD
I sent in (via FFL pick-up service) a week's worth of laundry--clothes, towels, bed linens, etc.--following my return from a beach trip. The good news is that the laundry was picked up promptly, seemed to be clean and was nicely folded. The bad news is that it was returned to me a number of hours after the promised deadline, and it came back without a brand new set (minus one use) of sheets and pillow cases. I promptly went into the store (it was a Saturday) and explained the situation. The clerk took my information and told me she would contact the boss and that the boss was usually "pretty good" about responding, but that there was no more the clerk could do. I said okay, and that if I had not heard anything I would be back on Monday. To my disappointment (but not surprise), I heard nothing and returned to a different array of clerks. One of them went through the same fruitless (but really, really slow) search of all of their storage closets (to no avail) and interrogation as had been performed on Saturday, contacted the boss, and returned to say, in essence, that I was out of luck. Among other excuses were (1) that the laundry weighed the same before and after, so I "must have" gotten everything back and (2) that their cameras did not show any sheets in my order, so "I did not bring any in". Clerk #2 showed no proof of either of these assertions, delivered in a tone that made clear she thought I was lying, and refused to put me directly in touch with the boss. She clearly did not consider the possibility that I might be telling the truth and made no attempt to act in accordance with the tried and true rule that "the customer is always right". I insisted that I needed to hear from the boss, and if I had not, I would be back the next day. As of this writing, the boss is silent and no attempt has been made to make me whole. The sheets were not particularly expensive, but a business that does not stand behind its work is not one with which I care to do business. read more