This place lost my daughter's $500 wedding veil, and never made the small repair in her wedding dress that was promised. Just left the safety pin in, so they could find it. When questioned, Yoko, "I don't know" Uh Oh, just puckers her lip, hangs her head, and says, "I not have." Yeah, no kidding. They had it since mid October, never got it back until Jan 14. They kept claiming they didn't have the boxes to put wedding dresses in. Today, She had them all over her floor, unlabeled, unmarked. When I asked her why she did not have them labeled with the person's name to which they belonged, "Oh I lose," was the response. I refused to pay the $250 that she wanted to charge me for the cleaning. They currently have a sign on their door that states they aren't taking any drop offs as they are too busy and need to catch up. If you want to keep your items, DO NOT use them! read more