The lady at the front named "Mary" is the most rude and unprofessional person I've ever spoken to. She was immediately got irritated the moment I asked a simple question and had a horrible attitude throughout the phone call. Why work this job if you don't want to help and clearly don't enjoy talking to people? It seems other people have had the same experience with this SAME woman. Do yourself a favor and NEVER go to this place. It'll just be a waste of your time read more

Trash service, way too expensive, rude workers, they removed my previous bad review which I bet the BBB would love to hear that.

Edit: When I went to go pick up the E-Bicycle, Mary that I spoke with earlier was apologetic and explained the situation. She was following her lead in advising that the registration, insurance, etc was needed. She connected with them once again and they have now revised their request and only an ID was necessary to release the bikes. I called to inquire about information as our e-bicycle was taken there and when I spoke to a representative on the phone she was quite rude, short, and not knowledgeable. She would say one thing and then change her mind saying another and cut me off when I was asking a question. She asked for a license, registration and insurance on a bicycle. It's not a motorcycle. It's so frustrating when I'm wanting to get more details on how to get my e-bicycle out yet their customer service is awful. If I could rate this less than 1 star I would. read more

Top notch service from Larry. He got to my disable Mazda very quickly (I was not with my car) and he kept in awesome contact with me.

I hired Freeway Towing directly after disagreeing with how a AAA dispatched local towing company wanted to load my car. Deanna the dispatcher knew exactly what was going on and what was needed. It was already around 11pm (after messing around for 5 hours with AAA) and she and J arrived within 30 minutes. J got the car loaded up properly and without damage. There's no substitute for years and years of towing experience! I'll be cancelling my AAA membership and keeping Freeway Towing on the top of my emergency list! Thank you very much! read more

timely. trustworthy. helpful. and discerning a likely issue to share with my mechanic. Larry was a great gift in a cold night

The people at Freeway Towing are amazing. I was in a difficult situation last week and with Jill's guidance and kindness the situation was resolved for my benefit. Jill went above and beyond to help me. I highly recommend Freeway Towing! read more

I was stranded waiting for AAA when AAA was unable to give me an ETA after an hour and a half .I called Freeway towing and they were out within 15 minutes and they connected my AAA account so that I could get on my way I highly recommend this company! Staff super friendly as well! read more

Terrible people. Rude, snide and the lady at the front desk shouldn't drink on the job! They shouldn't even be open for business.

The lady's behind the counter were absolutely the worst customer service ever they started swearing at me and called me an asshole because I wouldn't give the title to my car to them I told them I would sell it to a 3rd party she said I told them they could have it NEVER DID I TELL THEM THAT she said she overheard the whole conversation THAT WAS A LIE I have never been so disgusted and treated like this anywhere I WOULD NEVER USE THIS COMPANY read more

I went in Sunday when there open 12pm-1pm. I informed them i have my registration card in my car , i went to go get the money needed to retrieve my vehicle, when i came back the last in the front informed me that they checked my car & it wasn't there. I told them it was & i was escorted out to my vehicle ( the guy was rude ) every movement i did in my car he was there hovering over me. i told him " it's in the truck sir " he replied " it not there i already checked there not in the truck ". he didn't let me check my truck , i came back today with the title in hand & immediately after getting out the impound lot i check my truck & as soon as you open my truck it was sitting there. They lied to me making me pay another day. Days priors to that i called & the lady answering was very rude to me didn't let me finish my sentence i even asked " are you going to let me finsh my sentence " she answered " no i'm not cause i already told you ". super rude & scam artiest FREEWAY TOWING ! read more

Freeway Towing - Proof my car was here - Towing Near Me - New Brighton, Minnesota

Freeway towing was recommended by my service shop. I needed to tow my car for service (I had a bad starter). I called and scheduled a pick-up and was told it may be 1 to 1-1/2 hour wait; 30 minutes after my call to schedule the pick-up the driver should up with a flatbed truck. I backed in to my driveway to load my cart from the garage stall. The driver (I do not remember his name) was extremely professional. He carefully loaded my car, secured the car to the flatbed using straps versus chains to secure the wheels (saved unnecessary damage to my custom wheels. His demeanor and attitude were very professional and took pride in his work. I could tell he was attentive to detail and care with my car. If all the driver's at Freeway Towing, take this type of care, I would highly recommend them. read more

I wish I could give them NO STARS. This place is horrendous, deceptive and rude. I got in an accident, they guy said "I'll just tow it to my shop down the road, don't worry. Come get it on Monday." (This was on a Friday). My boyfriend asked about fees and all this guy said was that there was a mileage fee and a hook up fee. When we called a few days later, they told us it was no hurry to get the car. When my boyfriend asked about fees, the lady said, "Why do you need to know? What's this about?" VERY RUDE. When I went to go get my car, I discovered that there was a storage fee that they never mentioned AND they are open on the weekends (for one hour a day.. HA!). SO they charged me for every day that I had it there. $25 a day. I've never had my car towed before, so I didn't know there would be a "storage fee..." the lady acted like I was a complete idiot for not knowing. I seriously had to do some major bartering to get my brand new tires off of my car before I left. Really, really rude people here. I stayed calm the whole time but wanted to break down in tears. I had to leave my car there forever because I couldn't afford to pay the storage fee and didn't know if my car was totalled or not. It was a horrible situation and these people made it a trillion times worse. AVOID THEM! read more

Are you tell us that these people let you go into their lot and remove tires off your apparently otherwise worthless car???? And you are complaining? You thought that they would store your totaled car for free? Are the relatives? I've used Freeway repeatedly and they are great! Don't hesitate to do business with them. read more

I thank Heaven that Our Lord had my back last night (9pm) when car broke down near The Quarry (Stinson&Old Hwy8). My sister got me a number for a tow truck & I hoped I would have a good experience. Gal who answered there was kind & helpful, quoted a reasonable price, & sent a guy out right away. I asked her if she could rec a repair shop and she told me of 2. Matt came with tow truck & was very nice. He hooked up my car in no time & off we went. Neat guy! Friendly & courteous. THANK YOU, LORD! and FREEWAY Towing!!! read more

Car broke down called Freeway Towing and friendly dispatcher sent out a tow truck to me right away. Prices were good the service was professional and the tow truck driver was a really nice guy. Would use them again. Thanks Terry read more

My axle snapped on my car, so I called and they were there within 15 minutes of my call. The guy who towed my car was very helpful and super nice! The price was very reasonable as well. I will definitely use this company in the future! read more