Who likes having their vehicle towed? No one that's who! I experienced HORRIBLE customer service with another towing company. They didn't listen, made excuses and never apologized for the inconvenience they caused! However, after that retched experience I called Northeast Towing and talked to Gary to schedule a pick up for my vehicle at a later time that day. Gary advised me that he didn't know if they would be busy and have the wrecker I needed available so he told me to call back and they would get it taken care of. I did just that, I called back. Gary was gone for the day but guess what? He had left my info for the evening crew! How's that for customer service?!? I know right EXCEPTIONAL! I had the pleasure of talking to Doug and he told me either he or another driver would be out to pick up my vehicle within 30 minutes! Doug was AWESOME!!!!!!!! We shared a few laughs to pass the hook up time and he even helped push my vehicle into the garage! Understand, I was apprehensive about calling another company but I needed to and I'm so glad I did! Northeast Towing is the place to call I promise! Great service, great prices and great employees!!!! Thanks so much guys you make a daunting task a pleasurable experience!
Sincerely,
Chevy Owner read more