I've been getting insurance through Freeway insurance for almost 10yrs. From my Honda to my new car now. They've always been polite and helpful with my needs. They always have remarkable customer service. I've been to 3 different ones, 2 in Lancaster and 1 in Riverside. All equally great customer service. I even recommended people to come into freeway for their insurance and it worked out well for them. I've been in an accident before, not my fault. I was stopped at a red light and a car drove through the red light. Hit another car and that car ended on my hood. At the time my car was only worth about 3500. I called to let the insurance company know what happened and asked if they could do what they can to fix my car up cuz I didn't want to make payments on another one. They helped me out and made over $6000 in repairs to help me out. Grateful for that always. Sara helped me out with my new Mazda 3 and got me a good deal on my insurance for my new car. Sara was very polite and we had a great conversation as we were doing the paperwork. Great customer service. All the people complaining about estimates, you're going through a broker. It's going to be higher the first time. The price drops after the broker fee. I'm fine paying it, because in the long run it has always worked out great for me. Thank you Sara. I appreciate the service and the wonderful conversation. read more

I am reporting this location for mismanagement and misleading sales practices regarding commercial vehicle coverage. My family paid over $800 upfront to start a policy with Alondra, only to be told later that our work truck wasn't actually eligible for coverage. While mistakes happen, the aftermath has been unacceptable. It has been over 20 days and our $800 has not been refunded. When we went in person to resolve this, the staff was dismissive; Alondra refused to speak with us, and we were told to call a separate customer service line. Most alarmingly, they are now demanding proof of a new policy to 'cancel' a plan that was never active. This feels like an attempt to manipulate policy numbers at the client's expense. I will be contacting corporate and the BBB to ensure this is investigated. read more

Auriana Roberson was the most professional, informative, and courteous broker that I have ever spoken to. I was pleased with her expertise and profound knowledge. She made this meager process worthwhile because of her uplifting spirit and attitude. If more companies had staff like Mrs Roberson, the process of acquiring insurance would be much more pleasant. Kudos to a job well done and to a staff member who should be recognized for her exceptional work!!!!! read more

Freeway insurance changes a $400 broker fee. $1,000 for a 6 month policy with them. Called AAA and got a 1 year policy for $590!!!! Shop around and don't waste your money when you can save it!! read more

Thank you to Karla for my policy. She did a great job and was very transparent. I was getting different information from other locations and she was able to tell me everything. I would of went with a policy thinking i could get full coverage after 30 days, Karla clarified to me that i would have to qualify after 30 days which would of saved me the disappointmwnt for later on if I didnt qualify. Thank you for your help and transparency. read more

Marivel was wonderful and amazing. I love this company saved me tones of money and great people to deal with.

I am not sure how these people got such a high review. First of all they got me an insurance when I had to switch. That I agree. However, I had to pay a hefty fee of about $250. I got the same insurance thgrough AAA without any extra charge. Then I wanted to add another vehicle and that is where the twist happens. The first agent said they could give me the insurance for $580. I had to call back later and then they changed the tone. The second agent said I had to go for an entirely new policy to get the same amount. This I am pretty sure that they wanted to get an additional $250 from me. Completely unethical. This is all in a span of a week. Getting frustrated, I didn't want to keep this insurance and called them to cancel. Then again there fraud mentality comes in and they say I have to go to their agency and do a wet signature. However, I called the insurance company and cancelled online itself. So all in all after the first interaction, they were real bad, unethical fellows. Actually they should re-imburse me the $250 they charged me as agent fee since due to their poor customer service, I had to cancel their policy. read more

This is some of the Worst Insurance I've ever had. Denied me of my coverage when I lost my car in a accident and left me on my own with nothing but a crashed up car in my Driveway. I was carless for a whole year thanks to these assholes. I don't ever recommend this insurance unless you want to be screwed over. Doesn't even deserve any stars for how horrible this is read more

WORST INSURANCE CUSTOMER SERVICE (via phone) I have ever had. I called because i noticed my last name was not even spelled correctly, I spoke to about 3-4 people who kept sending me to the main menu after the receptionist had already sent me to it. I told the 3rd guy that i had called 3 times and keep getting sent to the main menu and that i needed to speak to someone regarding my last name being spelled wrong. He gave me attitude said i can only do this in person before i got the chance to say anything he sent me to the menu again!! BULL**** Now Im on my way to the office after I just had a baby last week, disappointing I have to go through this. read more

Jorge Lopez was great helping getting me insurance on both my vehicles every time I one here their really helpful.

Constantly changing the price of my monthly bill & not knowing anything. Had to cancel all my policies with them & walk out to go elsewhere. They also make you wait a long time while 4-5 employees doing nothing, talk & joke amongst themselves. Horrible service & rude staff. Beware read more

Don't believe the good reviews on here they're probably FAKE. Horrible service, they also don't save you money at all. I used to Pay 112$ for my car. Then I switched to progressive and it's 120$ Save your money and go somewhere else. read more

I was skeptical about Freeway Insurance at first but when I was in the area a friend of mine convinced me to go to this location and speak with PAMELA MAGDALENO cause she had helped him out before. And honestly Pamela is such a great person and I felt comfortable through the entire process. I went in with the intentions of getting a quote and probably saying no to them. But when comparing with my old insurance I am better off with Freeway Insurance! Thank you Pamela! If you go to this location definitely ask to speak to her. read more

If you are looking to get scammed, look no further. When I initially went "Carmen" the "Manager" gave me a good price on insurance for my three vehicles. Now, when I received my bill it was double that amount!! And I went back to complain and her argument was the she just gave us an estimate of how much it would be. Well her damn estimate was about $100 short!! I asked to cancel and she gave me a bunch of bogus on cancellation fees and I wouldn't get my deposit back. I have never been scammed this way and I feel terrible. I even want to cry. I just threw a bunch of money away. Stay away from this place!!! I'm warning you!! read more

Today I was helping my father with finding new Automobile insurance for his vehicles and he decided to go with Freeway Insurance. I'd like to take this opportunity to thank the Customer Service Representative Jordan Temple for his exceptional and excellent customer service that he provided for my father. Thank you Jordan. Being that you're looking for insurance please call Jordan Temple Freeway insurance 7001 Indiana Ave Suite # 3 Riverside,Ca. 92506 Ph# (951)369-3700 Fax# (951)369-5842 read more

Hello to miss Carmen Silva I wanted to take a moment and say thank you so much for the great customer service your employees have very Profesional and attentive and make you feel warm and like family Mr. Carlos Godoy and miss Wendy Paez in retention department and one more person miss Rosa Bascones they are all wonderful people with great personalities and warming smiles I have never ever had such an experience like I did yesterday Def would recommend people and I here to stay freeway insurance it's home for me!!! read more

Freeway Insurance - Auto Insurance Near Me - Riverside, California

This is some of the worst Insurance anyone can get. These are so are just fucking Awful. These Assholes and their Secondary Company that Piece of shit Insurance National General screwed me over. Didn't want to help me out when I got into a Car Accident and left me with my Car all Wrecked. Dealing with them was just Frustrating. Telling me they wouldn't cover me for a variety of stupid reasons. These Fucking Assholes are just Criminals. I 100% do not recommend these Scumbags unless you wanna be Screwed over. They deserve no stars at all. Fuck these Pieces of Shit. read more

Freeway entered the wrong Vin number on our policy which caused major chaos for me through my finance company. Spoke with Sandra who really helped me. Although this message was caused by her fellow colleagues worker she picked up the dropped ball and made things happen. Thank you so much Sandra you really know how to do your job. read more

I came here and was helped by Gabriela Calderon, i gotta say she's such a sweet and awesome person! She helped me understand the different types of policies and coverages each one had. She helped lower our rate for two cars and now we're saving over $100 each month!!! I'm so happy! I mean who doesn't wanna save money each month?! She makes buying car insurance easy and simple without the hassle. She has great customer service and she really cares about you and your needs. Please ask for Gaby! You won't be disappointed read more

Free way insurance saved me over $100 on my auto insurance! Sara , was very thorough will explaining my new policy, she explored all options for me and was very patient and kind will answering all of my questions. I am more than satisfied with the service I received today, I look forward to being a new member with them and I would HIGHLY recommend Freeway insurance. read more

We just had a great experience today. Thank you Rosa for going above and beyond to find me and my fiancé a good insurance deal. We appreciate that you went above and beyond to help save us money! Thank you for also explaining the process the entire time. read more

I have had freeway insurance for a few years now, they have been great to me and my family until today, when I called and I spoke to Gustavo Salvarin. He had the most ugliest distasteful attitude and was not helpful at all, I couldn't believe his horrible customer service skills hope this guy doesn't have to help anyone else as all he does is ruin your day! read more

I called for a quote just to add something and they literally wanted me to break my current contract to open another and wanted 600$ to start. Just wanting a brokers fee I'm guessing. I told them I'll think about it and call back. They literally have called me 20 times (3 times) a day since then!! WTF! They will not leave me alone now. I'm answering this time with not so nice of a response. read more

This was the worst insurance company I have ever had. Not only did they pair me up with Anchor General Insurance which had poor customer service and a lag in response time, but they also sent me to a Collection company for $26.00 that I had paid them after I cancelled my policy. Even though this was paid off a year ago just recently we get a collection notice for this amount?! (Seriously a year later?!?!) What kind of fraudulent company does this to their customers?!?! Buyer Beware!!! read more

I can not say enough about my representative Jordan Temple, he was amazing. Who new buying insurance could be so fun! Jordan was professional,thorough and concise. He provided excellent customer service and got me an amazing rate on both of my cars. I am soo satisfied with the service I recieved today!! I would definately use Freeway insurance again and again. Thanks Jordan read more

Save time and money. Your Friday call should be here 951-369-3700. When they answer, ask for YESENIA ESPINOSA, Broker. She is amazing. Prior to her helping me, I dealt with the Freeway 800 number for Customer Service. Don't do that. Call Yesenia First. She's Professional, knowledgeable and so helpful. She took care of everything I needed done and I was out in 15 minutes. Thank you Yesenia. read more

I would give 0 stars if I could... These people are bat sh!t crazy. We changed our mind while we were there because of how much pressure they were putting on us and they actually chased after us out to our car. Then they called us less than an hour later. And every day they call.... Do not go here for insurance! read more

I have been trying to reach them for over half hour. Transferred, hung up on, switched to a message in another language... finally my call was placed in the queue with ...62 calls ahead of you!". Horrible customer service. Update: It took one hour to get to me, only to be given a new number to call. You guessed it! There are 72 calls ahead of me!! I hung up. Dear customer service: please provide a phone number where a human picks up and does not place me in a queue for one hour. read more

The worst experience coming into this place. I was quoted one price and got a surprise in the mail that my quote was doubled. Not only did I loose $200 for broker fees, the women there was terrible and had no sympathy for the situation. She didn't want to deal with my situation and had someone else cancel my policy. It's better to do your research on car insurance than going to this place. read more

I had a great experience with Rosa she was kind an awesome. Made everything easy to understand. And she answered all my questions

I have now chosen to go with Freeway insurance twice and it is a good decision to have made! First off, their prices are beyond reasonable even for full coverage and above! I was pleasantly surprised when they gave me a quote! Those working at the office were also helpful and honest in what was best for me. Definitely high on my recommendation list! read more

I just started my policy with Freeway Insurance. I give Nancy Sandoval 5+ stars, she is great and has the best attitude to help customers. She worked with me on getting me the best policy at the best price. Thank you very much Nancy and keep up the great work. I will totally refer friends and family to you. Too bad I cant say the same thing from Jazmin. I give her 1- stars. She sold me the policy at the dealership where i purchased my car. First of all she lied to me about coverage and when i would ask her questions she was too busy flirting with the finance manager. No customer service and rude to the max. read more

This place is the best I had farmers insurance and they were just way to expensive so I tried freeway insurance and Nancy Sandoval was the young lady who helped me very sweet girl she made me feel very comfortable gave me a good deal I'm so happy I switched read more

Although They pull the old bait and switch on me they still found me company that would save me $600 a year. Elizabeth was very professional. It was a 1000% better experience from the last time I went in in 2013. At that time everyone was rude and had zero knowledge of they're own product. read more

Sandra was a HUGE help. My husband went into the office for me, because I could not get away from work. Sandra handled everything quickly and efficiently. Reasonable rate and I signed all the docs electronically and was good to go in no time. Painless! read more

I got my insurance policy written through freeway insurance starting in 2013. I was placed with progressive insurance. I have seen my rates drop by over $30 per month every 6 months. I am very happy!!! read more

Probably the worst insurance place out there. The assistant manager has the worst customer service. I got screwed over and currently losing money instead of saving. The only reason I haven't switched its cause I've already spent so much money. They don't look for the customers best interest. read more

Sandra was very helpful and courteous. I was able to purchase insurance without any problems. so far I am happy with their customer service. I strongly recommend them for any insurance needs. read more

i've looked everywhere for the lowest quote i can get and i walked into the building here on indiana st. and i had gabriela calderon help me get a great deal on my car insurance... i recommend getting car insurance at this location with gabriela because she does the best to give you a great deal and she was super nice and very respectful ...great experience read more

Had a great experience. Carlos was very helpful, plus kind and answered all my questions. Got me the best quote. I appreciate the great service. read more