after 2 days of trying to cancel my policy with Veronica and getting the complete run around of…read morethem trying to make me go in to sign to cancel. I called corporate and they helped me cancel with out me going in to this Van Berun Joke of a office. Today I've cleaned my hands of Veronica's and her sister Adrianas Insurance. I can't believe I stayed with you this long I feel like I left an abusive in caring long term relationship. And found a gem call Geico. So to all my Raza don't feel you have to put up with these traders. Their not here to help our people this is my review this is how I was treated and felt. This is not the first time I've felt this way from this company and yes I've called corporate before to resolve this that way they had a chance but they didn't help just said a short I'm sorry ******WARNING SHOP AROUND FIRST*******

Great service quick and easy if your looking for insurance call and ask for Jose Puga he was very…read moreknowledgeable and answered all my questions thank you again

I received superb service, and the young lady that worked with me got me the best insurance package…read moreto suit my needs. She went over and above I appreciate her patience, respect, and professionalism.

I have been with this specific Allstate for about 30 years. I recently had to make an adjustment to…read moremy account and was told one thing by Fernando but ultimately this was not the truth. I made payment and asked that he call me back due to what he told me versus what actual rate I had to pay. He never called back. I didnt speak to 1 rep but 2 and was told that he would get back to me but...like many times before, he chooses not to return my call. I will definitely be looking for an carrier very soon. No insurance should have such a lack of Customer Service to loyal customers. It is a shame.

Joana From the Riverside Office was helpful and got my rates lower thanks again will recommend her…read moreto friends and family

Joana Lopez was very helpful. She found the right policy for me and explained everything it covered.read more

Lorena is a gem! My husband used Preferred for years and when we got married, I had the pleasure of…read moretaking over the insurance stuff in our family, but luckily, I got to meet (virtually) and work with Lorena. She is so prompt at returning calls and emails, which I find rare in this day and age. Lorena keeps everything organized (not sure how she does it). This is very important because my husband has way too many vehicles! ;) She finds the best rates and works hard for us. We are very happy and plan to be with Preferred for a very long time :) Thank you Lorena!

Was looking around for insurance and inquired with this team. It doesn't matter what you need to…read moreinsure just make sure it's Lorena! Great customer service, attentive, communicative, responsive, polite, and truly humble specialist. Any question, she had the answer, any customization she has you covered. Extremely quick on her feet gets you your quotes papers and everything ready. From talking to her to having my policy ready was less than 20 mins and all over the phone. Good job Lorena!

Brenda was very helpful and professional throughout the entire process. She was attentive,…read moreknowledgeable, and made everything smooth and easy. I really appreciate her great service and support.

The worst Insurace company and agent you can possible deal with. Don't get tricked into sign with…read morethis agent Meyling Barillas, lied about getting us signed up with Farmers, once signed up, the policy won't cover my dog, after we had clear conversation about my before I left my previous policy. They are dropping me for not giving them a bite endorsement form, which I mail in months ago! Plus they won't even return my calls for the rain damage caused by the storm we just had, the worst... DO NOT WORK with Melyling's group.

I'm a returning policyholder through AIS, and I would just like to say that Renie in Riverside (she…read moreworks for AIS), in Riverside, really handled my situation that appeared to not be able to be resolvable until she took charge. she did a workaround and in order to handle my situation, she did a work around that was very creative, and it worked, and in a split second I got results, so I really want to thank Renie in Riverside for her professionalism, creative approach, and her personable personality! Thank you so much; this is why I go to AIS, people like Renie!!

Stay away from this place! They will never cal you back and you will be calling them and escalating…read moreup to a supervisor with no success or resolution. They are only nice when they sell you insurance plans but after that you are on your own! Opened commercial insurance and Rodrigo never called back to fix the errors as we had told them to write the name and amounts. Then when we moved and needed to be reimbursed Jose Formoso did not help with giving us back our reimbursement since March 2022. Spoke to Fatima and no resolution and spoke to Karina the supposed supervisor and no resolution. I contacted the commercial agent they get their commercial insurance and was told they had already reimbursed them. I still haven't received it! They will tell you they will call you back nothing. Jose Formoso is very unprofessional and does not complete the tasks he promises he will do. Biggest mistake to have bought the new commercial insurance I needed which happened way before this! This is upsetting because if they can't help you with the most easiest and now how to get help with something more difficult. They will not answer your phone calls and will not call you back! Stay away!

Worst insurance ever. Will not return calls. Will not cancel policies. I have been trying to cancel…read moremy policy for MONTHS with no call back and now they are trying to bill me for a vehicle I do not have. ​

I like this place, but trying to get on the phone with someone is impossible! I called countless of…read moretimes and even went down there to talk to someone. The time on the door said they were open and online said so as well but no one was there to answer. Frustrating when I was buying out my car and needed my insurance information to make it happen. Please change your times if u open later!

Anica is a one of a kind insurance broker, she is very personable and easy to talk with. She talks…read moreto you like she's known you forever, she returns your calls and text in a timely manner and she explains things to you clearly. She helped me out when my mortgage company would not accept my current insurance company because they lost their California "A" rating. I called many companies and was turned down, this left me puzzled because we only had 1 water damage claim. Anica while looking over my claim found that California Casualty had mistakenly listed my claim cost at 128k.. when it was only 28k. Anica advised me to Contact Lexus Nexus to file a complaint against California Casualty which I did and they straightened the claim cost amount out. Turns out California Casualty voided a check for 128k for some reason even though the cost was 28k but still listed the 128k on my account, when insurer's saw that 128k they wouldn't give me a policy. If it wasn't for Anica and her due diligence I would have never known what the problem was. Thank you Anica for all your help.

Working with Anica has been amazing. I first met her last year in the first days of February 2023…read moreright before I contracted Long Covid and didn't get to see her for awhile. She impressed me so much with her calm 17+ years of Insurance acumen and warm and gracious professionalism. I immediately liked her. Fast forward to 2024 and what a mess and nightmare it is in insurance in California. I see SM posts all the time from neighbors having policies cancelled and other nightmares. Anica has remained the calm ship in this storm with her years of expertise and being a longtime insurance professional. She made getting a quote so comfortable. Her recommendations really helped. Now I'm poised to move my auto insurance with her at my next policy renewal. Thank you Anica! Highly Recommend.

This woman ROCKS!…read more It's no new news that the insurance companies are exiting California in droves, making it difficult for client's/buyers to obtain insurance. Thus forcing buyers to get the CA Fair Plan for fire insurance and another policy for liability insurance and crazy high deductibles... and hopefully you never have a need to file a legit claim. I was referred to Krystal Hernandez, and she was able to find an amazing quote for my buyers in record time. The borrower is thrilled, and is going to use you for his other (2) properties, and refer you his brother and sister who own (5) properties. Thank you Krystal for being on top of it and responsive! YOU ROCK!

I had a disappointing experience due to misquoted pricing. The initial quote I was given was not…read moreaccurate, and the final cost ended up being significantly higher.

Hi Everyone, I'm new to Allstate, just about a year with the…read morecompany after leaving my old insurance company. Everyone has been so helpful and kind, patience and respectful, diligent in their duties, reliable in their correspondence, prompt in their follow up, and top gun in their customer service. Omar Zaki is my agent and he is so awesome. He checks up on me and makes me feel like family (For Real), and always extends himself to me and I truly feel so valued here with Allstate, you can feel the genuineness from him, the staff, and everyone you're connected to when you call. I recently was involved in an automobile accident where a lady ran a red light and totaled out my new Nissan that was barely a year old. Everyone from Omar Zaki to Debbie Duran to Crystal Story took extraordinary steps to take care of my vehicle, get me into a rental, and even gave me the time it took to get myself into a 2016 Nissan within 3 weeks before I had to turn in my rental. AND, when my birthday came in March, I received a birthday song by the staff with a message from Omar which was like, Awwwwe, Yay. So adorable. AWESOME JOB, BRAVO, AND KUDOS TO THE ENTIRE STAFF. I'm so happy with Allstate and the rates are so reasonable (take it from someone who takes the time to shop around for the best deal and doesn't believe in "paying for convenience"). For me, this is as good as it gets. And believe me when I say, it's going to take a lot to move me from this agency. Thank you Everyone for your outstanding service, and showing me that I'm in good hands. L. Maria Stanley

They need to hired more staff. Every time you try to call they never pick up the phone for you…read more It takes forever to get a response and when they do they just tell you I'll call you back when I have all the information ready but instead of call you they what to do everything by texting. Now imagine texting with different number of clients, the attention won't be the best and also they won't be able to answer your questions the same way. I had all state for over a year and I almost never need to call them but the times I did it was always the same issue. I recommend don't make business with them.