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    Freestand Realty

    5.0 (4 reviews)
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    Services - Freestand Realty

    Property management

    Buyer's agent

    Listing agent

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    Fort Lowell Realty & Property Management

    Fort Lowell Realty & Property Management

    (37 reviews)

    I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

    I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

    The Carin Nguyen Real Estate Network - Congratulations D & E!  Thank you for trusting The Carin Nguyen Team and myself with such an important purchase!

    The Carin Nguyen Real Estate Network

    (28 reviews)

    I first want to state that I don't find pleasure in writing this review, however, it is warranted…read moreand I strongly believe I owe it to the next homeowners and their decision on how to use. Jemma is not a bad person, I think she means well, but her lack of responsibility and accountability during the home buying process was horrendous. It started with her setting me up with Azaad from Zillow, Jemma stated that Azaad was awesome and that she's used her before. Azaad was so bad that I had to switch lenders due to major complications, one being she had set me up using a conventional loan instead of my VA home loan. That caused me to start the whole paperwork process over and complete the logistics once again, anybody who has purchased a home knows how stressful and tedious it can be. Then we close, Jemma's job is to get ALL the keys and items I need when giving the keys to the house, not only we're not all the keys left, but the home warranty wasn't paid. This lack of responsibility has caused severe burdens on me, and she now states it was out of her control. This is the 3rd home I bought, I've spoken to my past real estate agents and they agree that all the keys and process could've been resolved if Jemma would've done a better job. Again, it is not personal but don't put yourself through unnecessary stress and continued stress like I'm dealing with. Fine a true proessional

    It went well. Sold my home and helped for the purchase of our next home. The Carin team did ok.read more

    Freestand Realty - propertymgmt - Updated May 2026

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