Read your lease very very carefully if renting with this company. I've been a resident at another…read moreMark Taylor property, and their lease renewal process is absolutely predatory. Following my initial lease term, during which I was a model tenant, going month to month would include a penalty of a rent increase of nearly 25%. I felt pressured into considering renewal. Among other issues, when my renewal lease arrived, they'd snuck in two new deposits and tried to convince me I wasn't reading what I was reading. They've refused to reword or remove one of them, with all kinds of convoluted explanations as to why. I work as a legal secretary - these people barely understand how contracts work, or else they're very good at playing dumb. The extra charges and utilities also fluctuate wildly. You'll pay for common area gas, building fees, an electricity fee (on top of the separate bill you'll get from APS), and more. I've been given the run around for several months now when questioning their math and their lease terms. In my review of the Mark Taylor property I rent with, a rep responded to my review with more empty corporate talking points and ask me to call a number. Wound up being the same office that has been giving me the run around. If you decide to live here, question absolutely everything in the lease and don't trust their staff to provide an honest or accurate answer. Their only mission is to get you to agree to and sign off on their predatory terms. Update: in response to the comment left by the community manager - I have been connecting with you people directly for MONTHS now. No one can answer my questions and concerns about the vague language used in your lease and the misleading responses provided by your onsite staff, and they won't refer me to anyone who can. The company approach to conflict resolution appears to be to ignore the problem and hope it goes away. Do better.

just moved into the complex. The front office staff was amazing very helpful. My first time ever…read morerenting an apartment and they made the process seamless. After I moved in, I had a few little things that needed to be done around however, I still hadn't figured out how to submit a maintenance ticket but our maintenance guy was doing his routine check just so happened to stop him. He stopped what he was doing and helped me do the three little things that took him maybe 10 minutes however it meant the world to me as a single mom living on my own with two children For him to stop what he was doing in the middle of his workday without a ticket and helped me complete my request. I cannot say anything better about this complex, the maintenance guy and the front agent Melanie.

So, mixing personal and professional...the staff here are amazing to work with on all levels. I…read morehave always been personally greeted, welcomed and situation handled not just professionally but with extremely amazing customer service! I won't name drop only because of the sensitivity of my business relationship with this complex! If I could spread your positivity to many others, our small world would be just a bit nicer and better off! From maintenance to leasing to management; I really appreciate the kind words when I am greeted to handle our business. In my line of work, sometimes I get treated poorly but your office staff always brings a little bit of joy to my day. Please keep up the good work and thank you for spreading positivity into peoples lives!

Be extremely careful with payments here. My rent showed as paid in the app, and I received zero…read morenotice that anything was wrong. Meanwhile, fees kept adding up without a single call, email, or warning. I only found out days later when my wife checked the app, and suddenly we owed an extra $200. It feels like the system is designed to let charges pile up instead of notifying tenants right away. When we reached out, management hid behind "policy" and refused to work with us at all. Very disappointing and frustrating experience. I would not recommend renting here if you expect clear communication or fairness.

apartments are nice but when it comes to management is the worse. No communication at all. if you…read morereport any concern, they never get back to you. I have been living here for a year and a half and I haven't had a tree on my backyard that is not growing change. They just come and see it but they do nothing about it. I reported some big dogs that walk around at night since I walk with my baby and they never replied back to me. Emails to managers, forget it. She never replies back. They charge for electricity used on amenities and at times is so high because people use them but never turn off lights or ac. Like at the gym, they leave AC running at 62, lights and music on after done working out. No extra parking for visitors ever since many people that live here has extra vehicles that get park at visitors parking.

The office staff is awesome and maintenance is always on call and ready to help. I would recommend…read morevlux to anyone.

Amazing luxury apartment complex with great amenities! The pool, fitness center and barbecue areas…read moreare great. Staff communicates effectively with tenants. I highly recommend this complex for college students and young families. it is a great place to live!

Absolutely love the management team here! They are all very kind and talented at what they do. The…read morecomplex is always quiet and clean with beautiful amenities. Hangar has an incredibly welcoming atmosphere through and through!

Prado paid to remove my review from Google, so I am now posting here…read more This review is to warn other students, as I was initially excited to live so close to Midwestern. Instead, my GPA and health have taken a major hit. For months, I have struggled to even sleep and study in my own apartment. Frequent disturbances and shaking go on for half-hours at a time, multiple times each day and night due to the dysfunctional AC system (confirmed by the AC team) above my bedroom. Maintenance tried to help, but nothing can be done without agreement from management. Management has videos of the frequent noises and vibrations: water visibly shaking in a glass on my study table. They are aware I have had to sleep on a floor mattress in the hallway, as this problem extends to the living room. They are also aware that the lowest exam scores I have ever gotten have been during these months. 5 weeks ago, I finally gave up on trying to get the unit fixed. I asked if I could at least sleep and study in an empty unit. Soon after sending this email, I had to send them my 60-day notice that I would not be renewing. Management sent me the form to sign, and has since completely ceased responding. This week is finals week. San Prado has made this one SO incredibly stressful, far more than any of my previous ones. Trying to live here has undoubtedly and critically affected my scores and risked my seat in this program. Additional info I wish I had known prior: Appliances break so regularly that I see the maintenance team about once a week. My toilet has even split, which I later found out also happened to one of my classmates here- he too did not resign. In past apartments, I have had to request maintenance only a couple times max the entire year. I have found cockroaches several times. I purchased extra scrubs in anticipation of weeks when the laundry or dryer will break. I am unable to use the oven because the bottom of food burns while the top stays completely raw. My stove leaks to the point that not only does it smell strongly of gas, but my eyes sting and turn red- I try to keep my cat in my bedroom while cooking in case it damages her health. And due to highly inefficient appliances, my gas and energy bills are over 3 times that of my previous place. I thought I would save money with this one being a couple hundred cheaper each month, so was okay with the downgrade in size and quality. Instead, I have been paying more than I did last year.

THIS IS NOT A REVIEW OF MAITENANCE THEY ARE GOOD. im so sick of this place. buildings suck, old…read moreworn out, crap AC's high power bills, leaky pipes, the list goes on. ya know what adds insult to injury? These bafoons trying to come inspect everyones apartments quarterly. They say its to change your air filter (bro that costs $10 i can handle it). They also say "you dont have to be home" yeah right bud im not letting people in while im not here. just super weird. the management is unresponsive and sucks. just rent some place that was built more recently. management will still suck they all do but atleast everything wont be falling apart in your "luxury apartment". trash

Listen, y'all. I'm a single mom working two jobs, my credit is less than great, and as a wise man…read moreonce said, "the rent is too d*mn high." I really thought my only options were gonna be dilapidated, roach-infested, in the slums of Phoenix, or some combination of the three. Enter Nora and Prestige realty. First of all, she's the absolute sweetest. Throughout the process, she never made me feel judged or like I was a lost cause. Her whole demeanor was so uplifting, she seemed excited to help me and that made me feel excited, too. She pulled up several options in my budget & that would work with my credit, options I didn't even know existed! We settled on a beautiful, renovated studio in the downtown area, I applied and got approved within an hour. When I tell you I got in my vehicle and cried the happiest of tears. I never thought I'd see the day! I'll be recommending everyone, literally everyone, I know to Prestige Realty and especially to Nora. I now have a beautiful, cozy little home that I would have never found on my own and I can't thank her enough. Try this place, seriously. You've got nothing to lose and everything to gain.

This place is a complete life saver!! My husband and I worked with Silvia & she found us an amazing…read moreplace within the week. They are responsive, thorough, caring & effective. Silvia went on the apartment tour with us & made us much more comfortable. We've just moved in today & our new place is a dream. If you're struggling to find your next home, don't have the best credit & don't want to waste money on endless application fees; this is the place for you. Thank you guys so much!!

Broadstone Westgate is an amazing place to live. For starters the staff work every day and they…read morereally care about their tenants. They are extremely friendly. Many know me by name. They are quick to fix any issue that may arise of which there are very few. The apartment itself is brand new and comes with state of the art appliances. The wooden floors and granite counter tops are easy to clean and look nice. I myself have a nice unit with a view but it depends on the unit you get. They give everyone fobs to open the gate and elevator which makes it very secure however it's a very safe neighborhood. It's very luxurious compared to what I had in California and it costs way less. It's right across the street from Westgate entertainment district which has many things to do and most of them are pretty good. I really enjoy living here. I was not paid to write this review.

Very Nice! Best Apartments in the west Valley. My move in experience was the best I've had ever…read morelived in. Genie Camarena was very knowledgeable with everything question I had. Very smooth move in process. I really recommend this property to any person or family.