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Glendale, AZ

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Sun Creek Apartments

3.1 (21 reviews)
Closed • 9:00 am - 5:30 pm

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Crack in shower, reported for maintenance same day.

I live in Suncreek apartments and have been here for years, never had a problem until Chamberlin & Associates took over about a year ago. I am currently dealing with a shower/tub that I first requested maintenance on 7/29/19 and it is currently 9/6/19 and it still isn't fixed and C&A keeps trying new tactics to get me to pay for the entire repair. It started when I was taking a shower one day and noticed the bottom of the tub dipping down a bit while stepping around showering. When I got out I saw there was a crack in the tub that wasn't there before so I put in a maintenance request. Didn't hear back for a week, so I put in a 2nd request. Then someone came and said it would need to be replaced. Shortly thereafter I got a bill for $1690 with the exact reason for being charged, per the document: "Failure to promptly report issue resulting in water damage." This was ridiculous since I literally reported it the same day it arose. So, I provided photo proof of my first request, the exact day the crack appeared, as well as an email receipt confirming my maintenance request. Also, I obtained written confirmation from the office manager that there was in actuality NO water damage. The office manager said okay the charge should be removed and they will get it fixed. After that I don't hear anything for a few weeks, still isn't repaired. Then today I get an email from the office manager saying well you're still responsible for the repairs (that still haven't happened) of $1690 plus any additional charges that may arise. This time it's because the "crack is not due to normal wear and tear." Mind you, this was never mentioned in the initial charge notice. It's like their first reason didn't work so let's try something else! Keep in mind I literally only used this shower like any normal human would, I don't jump around or do exercises in the shower, I never fell in the shower, nothing. It's a fiberglass tub that has a 10-15 year lifespan and the tub already had signs of wear and tear develop within the past year with another crack on the upper side of the shower, but maintenance didn't fix it then either. It's a CRACK in the bottom of the tub we are talking here, not a hole, not a giant damage, a CRACK. So I've been a model resident here for years, no late payments, no issues, nothing and am now having to deal with this. I've done nothing wrong, I followed my lease requirements which state to report issues promptly which I did and never did anything to damage the tub. It's an old tub! Just replace the thing and stop acting shady to your residents, especially the good ones. I would caution anyone to research any apartment complex you are looking into and note if Chamberlin & Associates is the property manager to be wary. I feel this is less a Suncreek issue and more a C&A issue the office manager today even told me it's her last day and she doesn't agree with me being charged. I'll update if anything gets resolved.

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8 years ago

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1 year ago

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Chamberlin Associates

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1 year ago

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Chamberlin Associates

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2 years ago

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Chamberlin Associates

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7 years ago

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4 years ago

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Ask the Community - Sun Creek Apartments

Review Highlights - Sun Creek Apartments

“Full of smiles and Abigail was very friendly and informative.”

Mentioned in 3 reviews

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Artessa Apartments

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(58 reviews)

The service is outstanding. Chris explained everything completely. He also was very kind…read more The property is well kept. I look forward to moving in.

Where Has the Humanity Gone?…read more I rarely write negative reviews, but my experience with this apartment complex has left me deeply disappointed, not just in the management, but in the complete lack of compassion and basic human decency. My sister recently passed away, and my father is battling pancreatic cancer. His prognosis is just **3 to 6 months to live**. With everything my family is going through, I need to move back home to Tucson to help care for my dad during what may be his final months. I explained these heartbreaking circumstances to management and asked if they would work with us to end our lease early. **Their response? No flexibility, no compassion, and seemingly no consideration for the human beings behind the lease.** To make matters worse, management requested a letter explaining our need to relocate for caregiving responsibilities. I provided a letter documenting my father's terminal illness and prognosis, but apparently that wasn't enough. I was then told they needed documentation on a doctor's letterhead stating that we were required to return home as caregivers. The frustrating part is that **my father has been given only months to live. We are returning home to be his caregivers, and I would think that alone would warrant some understanding.** It shouldn't require jumping through endless hoops to demonstrate why someone would want to spend the final months of a parent's life caring for them. What makes this even more upsetting is how Brooklyn, the apartment manager, handled the situation. Despite knowing what my family was experiencing, she never once reached out to me with an update. Instead, I had to physically go to the office day after day just to find out whether a decision had been made. One phone call. That's all it would have taken to show a little kindness and professionalism during one of the most difficult periods of my life. Apparently, even that was too much to ask. I understand that leases are legal contracts and apartment communities are businesses. But **there is a difference between enforcing a contract and treating people with dignity and compassion.** In my experience, this management team failed miserably at the latter. Unfortunately, the problems don't stop there. I've submitted maintenance requests that have gone unaddressed, and the grounds aren't maintained to the standard you'd expect from a complex that seems to rely so heavily on its reputation. There are apartment communities right around the corner with considerably better ratings, and based on my experience here, I would strongly encourage prospective residents to explore those options before signing a lease. **The true character of a business isn't revealed when everything is going smoothly. It's revealed in how they treat people when life falls apart.** My experience has left me feeling that the financial terms of a lease mattered far more to this management team than the people living in their community. I sincerely hope management takes a hard look at how they treat their residents. Because sometimes people need more than a place to live. They need to be treated like human beings. P.S. Dont let the responses from the management company think they try to fix the problems. On another review they said they would love to work with us and 3 weeks later and they turned all of our requests for help down. Lipservice is what they are good at but no action.

Prestige Realty - Apartment Finder Locator - Another 5 start google review

Prestige Realty - Apartment Finder Locator

(18 reviews)

Listen, y'all. I'm a single mom working two jobs, my credit is less than great, and as a wise man…read moreonce said, "the rent is too d*mn high." I really thought my only options were gonna be dilapidated, roach-infested, in the slums of Phoenix, or some combination of the three. Enter Nora and Prestige realty. First of all, she's the absolute sweetest. Throughout the process, she never made me feel judged or like I was a lost cause. Her whole demeanor was so uplifting, she seemed excited to help me and that made me feel excited, too. She pulled up several options in my budget & that would work with my credit, options I didn't even know existed! We settled on a beautiful, renovated studio in the downtown area, I applied and got approved within an hour. When I tell you I got in my vehicle and cried the happiest of tears. I never thought I'd see the day! I'll be recommending everyone, literally everyone, I know to Prestige Realty and especially to Nora. I now have a beautiful, cozy little home that I would have never found on my own and I can't thank her enough. Try this place, seriously. You've got nothing to lose and everything to gain.

This place is a complete life saver!! My husband and I worked with Silvia & she found us an amazing…read moreplace within the week. They are responsive, thorough, caring & effective. Silvia went on the apartment tour with us & made us much more comfortable. We've just moved in today & our new place is a dream. If you're struggling to find your next home, don't have the best credit & don't want to waste money on endless application fees; this is the place for you. Thank you guys so much!!

Alexan Park West

Alexan Park West

(10 reviews)

Country Meadows

Predatory Hidden Fees, Degraded Amenities, & Unresponsive Staff…read more The Real Cost (Hidden Fees) Do the math before signing. Expect $295-$355/month in mandatory fees above base rent ($150 amenity fee, $25 parking, $70-$130 Conservice, $35 insurance, $14.95 credit reporting). That is $5,310-$6,390 extra over an 18-month lease. Furthermore, despite charging $14.95/month for credit reporting, zero payments have been reported after six months. Deposit & Insurance Trap Management pushes a $450 non-refundable ePremium fee. They implied it covered move-out costs--it does not. Management keeps it, and you still pay full move-out charges. Their required insurance heavily protects them, not your belongings. Security & Management Neglect Stolen Packages: Unlocked package room with zero cameras. Residents post weekly about missing deliveries. Ignored Calls: Staff routinely ignore phone calls. I sat in the lobby, called the desk, and watched them let it go straight to voicemail. No Policy Enforcement: Property walks stopped. Patios are now cluttered with household trash, storage tubs, broken furniture, and laundry hanging over railings. Amenity Cuts Since 2025 Coffee bar downgraded to a small machine capped at 10 cups/month (must bring your own cup/condiments). Fitness/yoga classes completely canceled. Cold gym towels and resident events eliminated. Construction Quality Paper-thin insulation. You will hear every step upstairs, conversations in hallways, and noise from neighbors on both sides. Verdict: Mark-Taylor is aggressively cutting costs while squeezing residents with fees. Save yourself the stress and rent elsewhere.

Tenant here at Alex park west. I ordered a big bag of cat food to be delivered here. Received…read morepicture proof the package showed up, and was delivered to the mail room. When coming to the mail room this morning when the office finally opened, found the package completely missing. Never had a problem in the past. Spoke with front and all they could say was contact Amazon and hope for a refund. Seriously? When first moving in I also found so many scratch marks all along the walls and a rust stain in the shower tub. I am supposed to be the first tenant....

Sun Creek Apartments - apartments - Updated October 2026

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