I reached out to Andre Guzman and set up an appointment to come into his office to submit our application and $200 ($100 holding/$50app fee x2). He already had a place in mind before getting behind his computer. He pulled up the MLS for a 2 bedroom 2 bath. We agreed on submitting our app based on the pictures. In the pictures, the door was numbered #2, it had a white glass top stove, and the walls were painted tan.I was told he would submit the app and by tomorrow I would have to pay an additional $665.00 as an earnest deposit. I agreed and paid and signed the lease the same night the app was submitted. I reached out to Andre asking to set up a showing. I didn't hear anything for a couple of days. I then reach out to SAMIR SAWHNEY XCD Realty & Property Management to find out why none of the $200 was applied to the move in costs, when we would be able to see the unit, and what time could we meet for keys on move in day. He only replied to the question involving money and stated its $100 app fee per person. That's not what Andre told me, however I accepted it.
I reach out to Andre now asking if we can view the unit, and he finally agrees to a day and time. When shown the unit, its #1, its 2 bedroom 1 bath, as opposed to the 2 bath that was advertised, and the walls are all Grey. There's a gas stove, no fridge, no microwave, no washer and no dryer: all items that the lease stated it had. It felt like a bait and switch. Outside the patio were 6 used interior doors leaning against a wall. When addressing these issues with Andre, he stated he would talk to who he needed to get it resolved and contact me later that day. I contacted Andre a week later asking if the appliances and doors were taken care of and he immediately pushed me to contact Samir from now on. I told him I have been trying to reach him and I don't get an answer. So I then call, email and text Samir, including on the office phone. I left a message on the ext asking for move-in information. I never received a response back. The day before move-in, I call Samir at 5 pm and after numerous attempts he answered. I Told him we are scheduled to move in tomorrow and I don't know how to get my keys nor do I have access to the portal. He rushes me off the phone saying to text him the property address and that I'll have access to the portal in a few hours. In my text, I repeated that I am moving in tomorrow and need to know when I can get access to the unit because I had my install for internet scheduled. I didn't get a reply, however I got an email to set up portal access. On the 1st of Feb I called the office and Samir, and I emailed and texted Samir throughout the day. When I had no idea what to do, I reached out to Andre telling him our U-Haul is parked outside and we still don't have keys and no one is answering. He sends a screen shot for I believe William which didn't answer either. On Feb 3rd some female wanted an update to payment. We told her we wanted a refund, that we never received access, and that she's reaching out two days after move-in. She stated she doesn't do refunds and that I would have to talk to Samir, the person I've had on the phone once during this whole process, and won't return my calls, text or emails. Days after this, Andre reaches out asking if we got keys. I told him no, we only had someone trying to collect more money. I told him because of this scam, my family is in a motel. He stated why don't you just move in, they will still rent to you. I told him I wanted nothing with that scam, that it was nothing that he showed me I was getting, and that I want my money back. I asked him if there's anything he can do to help and he stopped replying. Andre knows because of this, my family was forced to move out of state. I have had to relocate to California because I wrongly trusted Andre with Valley King. read more