For the full experience traveler: Arriving at Nena's Phoenix office and boarding the van was like…read moreinstantly teleporting into Mexico before the van was even in motion! So entertaining. The "terminal" is in the corner of a mini strip mall. We passed by it looking for it. The check-in area is the size of a single car garage. The van was in terrible cosmetic condition and there were boxes and luggage taking up seats because the cargo area was packed tight. Everyone was Spanish speaking and a few of us were bi-lingual. We packed ourselves in and sat shoulder to shoulder. A very bonding experience. We arrived in Puerto Peñasco in very good time. The driver on all legs of the trip had no hesitation to pass slower traffic. The van on the México side was much nicer, more comfortable with a high ceiling. That van had all the seatbelts available, though, everyone but myself had 100% confidence we were safe passing lines of cars at high speed. I will use them again. The place that quoted me $250.00 USD would have been unmemorable and boring. AND I met a very cool taxi driver that completed my journey to my destination in Cholla Bay. He gave me his number to call if I needed anything, anytime. $65 plus a Lyft/Uber to the terminal and taxi to Cholla Bay with a burrito stop ($500 MXP). Nena has departures every 2 hours starting at 06:00. The other shuttle company ($250) depart once a day from the airport to your accommodations in Peñasco and the trip must be pre approved by their administration.

DO NOT US THIS SERVICE!! The lady is rude AF, they are crooks and leave you stranded!!! No…read morereliable, do not use! They will take your money and not complete the job!

Need a ride from Phoenix to Douglas? Transporte Directo provides transportation for $50. I have…read moredropped my aunt off at this location on multiple occasions and she has made it successfully to her destination in Douglas. The attendant is helpful and when I asked if the shuttles are ever cancelled he was honest enough to say that the 11AM shuttle is usually the one to get cancelled and the least full. The place itself is modest looking but has a lot of seating for those needing to wait for their shuttle. You can purchase a bottle of water at the counter if needed, although there is also a convenience store in the same shopping center. Each shuttle is essentially a large passenger van that seats about 10 people. Don't expect a Greyhound experience as these are simple vans. The business is very hard to get a hold of when calling so it's best to show up in person if you have questions. For anyone wondering if this place is legitimate, they are.

Horrible customer service I made a simple call. Let him know. I just needed information. I was…read morelooking for a shuttle for my mom to take her from Phoenix, Arizona to Hermosillo Sonora the man on the phone was arrogant rude and just said call Tufesa they'll take her we won't. I understand if your company doesn't have capacity to transport across the border, but don't promote it on TikTok or Facebook like you do and they use AI ads I should've known, but with this type of customer service, I wouldn't trust sending packages or even traveling with them. Horrible customer service answering the phone. I called the Phoenix phone number and just left a crappy sour taste in my mouth. I will never contact this company again for any needs. This is the number I called. +1 (602) 272-5555

The cab usually arrives very late....I have Dr appointments where I am required to arrive on time…read moreand to also be picked up in a timely manner. the worst was this year needing to be arriving to my eye surgeon at a specific time. The driver came one hour later than lhe should have. I missed my appointment. Immediately called Green Cab to be taken back home. I was told by Green Cab service that I would be picked up at 7:00 pm!! WHAT??!!! The doctor's office closed up at 5:00pm and I was told that I could sit outside in the dark and cold. This service is deplorable!

This company has by for the worst type of customer support I have ever seen. Let me start by saying…read morethat Total Transit offers a program that is suppose to assist those that need a vehicle to work for a rideshare & this was the reason for me contacting them. Two weeks ago I emailed the company requesting for more information on their vehicle program by using the email address provided on their website. When no body got back in touch with me after three days, I wrote another email asking again for more information. So the best day, being a little irritated by this, I found their Facebook post in my feed that lead me to ask in the first place & wrote a comment stating that I asked for more information, yet I haven't received a reply. They finally respond! They asked for the email address I sent my requests to, & I responded right away with the email address. Not soon after, the person that runs their Facebook page private messaged me to ask for my contact information & they'll get them to contact me on Monday ASAP. I gave them my email address and they told me again that they'll get in touch with someone on Monday to get back to me. But that wasn't the case. I waited all day Monday (a week after my first initial request) & never received a response. Giving them the benefit of the doubt, I decided not to pressure them on why & to wait until Tuesday. Luckily, on Tuesday morning, I received a response back from their Facebook page that stated they just emailed them & to reach out to me as soon as possible. I waited by my phone all day awaiting an email. Waited all day Wednesday, no call. Then again, waited almost all day Thursday before finally getting aggravated & called them out on their Facebook post with a screenshot of our private conversation about how I was supposed to be emailed back, thinking this would get their attention. Yet, come Monday morning, now two weeks waiting for a reply, I finally had enough & wrote them telling them to just forget reaching out, that it's not worth my time & energy anymore. I warned others to beware when reaching out because I felt as though they needed to be called out for their negligence. But amazingly, they removed my posts as if I was never there, but couldn't respond to my request. After seeing this, I decided I would write this review & many others around the World Wide Web to warn others of their shady business dealings.

Tufesa stepped up when Greyhound takes a turn with passengers in the wrong direction!…read more Greyhound is inconsistent with the service it provides to all customers, Leaving passengers stranded or scrambling to find another way to get to their destinations. Thank goodness there was a Better Alternative!!! I spoke with Sebastian who was bilingual and local in a US call center I asked if he spoken English and with a half second with clear understanding he confirmed that he spoke English. I explained to him my friends' last minute problem at greyhound. 1. He acknowledged the situation immediately and put me on hold. He came back with Clear Cut instructions and information from his direct supervisor of what Tufesa would do for the passenger. 2. I was able to merger the calls and he calmed the passenger distress with his voice with clear instructions of location and direction. Explaining where the station was and it gave him time to get to the station on 27th avenue. 3. Sebastian confirmed his ticket purchase text and said that Tufesa had plenty of room for him and other passengers. That was probably the greatest experience I've have seen of a competitor bus company. The service was clean and easy and I appreciate your empathy towards the people you serve as a service company! Give Tufesa a try when traveling abroad and remember this experience will help others know that there are alternatives other than the greyhound. Thank you again Sebastian @ Tufesa Phoenix call center!

On March 6, 2026, my daughters and I traveled from Phoenix to Nogales using Tufesa International…read moreLLC. I purchased 4 tickets through the official Tufesa app on February 20, 2026 (Receipt #1851-3109, total $168.48). At the time of purchase I selected seats 13, 14, 15 and 16 so my daughters and I could sit together, including one minor passenger. We arrived at the Phoenix terminal about two hours before departure, and at the ticket window staff confirmed that our QR codes were valid for boarding. However, when boarding began, we were suddenly told that our names were not on the passenger list. We were sent back to the ticket window even though we showed: * QR tickets * payment receipt * confirmation purchased weeks earlier We were left standing over 30 minutes while the bus was preparing to leave. During this time, an employee who identified herself only as "Alejandra" or "Alejandrina" behaved in a very rude and dismissive manner, blaming us for purchasing tickets through the mobile app and refusing to provide her full name when asked. While we were still at the terminal trying to resolve the issue, we suddenly received a notification in the system showing different seat numbers (31, 34, 27, 38) instead of the seats we originally purchased. This clearly indicates that our original seats were reassigned at the last minute. We were then forced to board with separate seats at the back of the bus, even after explaining that one passenger was a minor who needed to sit with a parent. This situation raises serious concerns regarding: * confirmed tickets not being honored * possible seat resale or overbooking * extremely poor customer service at the Phoenix location * lack of accountability from staff I have documented the incident with screenshots of the payment receipt, ticket folios, and seat reassignment, and I have submitted a formal complaint. I hope the company reviews what happened at the Phoenix terminal and ensures that confirmed reservations are respected in the future.