I've had my car serviced at many places over the years -- including the dealerships-- and I've…read moreoften walked out feeling pressured into services I didn't plan for. Last year I went in for a simple oil change and ended up with a year-long payment plan for 'required' items. Tires were pushed aside for other things they said were more urgent, and the whole experience felt like a sales pitch, not a service. Oak Hollow has been the complete opposite every single time. I've come here before for inspections, and they've always treated me with respect and clarity. This time, they passed my inspection but also took photos of my tires and explained what would likely come up next year. They printed three tire options without me asking and talked me through each one. What really stood out is that they recommended the lowest price option -- not because it was cheap, but because it made sense for my driving habits and the fact that my car has only reached about 40,000 miles in seven years. They didn't assume anything about me, didn't pressure me, and didn't try to upsell. There's a reason I'm willing to make an appointment and come back the next day, even though other inspection places are closer. Oak Hollow treats people right, and they've earned my loyalty.

Avoid this place like the plague. I have been bringing vehicles here for decades. It used to be…read moregood. The service here is horrendous now. I brought my dad's car in for an inspection a couple of months ago. I was told it needed a new headlamp. No problem. I was then told it would be $400 dollars because they had to remove the whole front end. I declined, took the vehicle home and replaced the head lamp in 7 minutes. I figured I'd give them another shot. I took my aunt's car for an inspection today (I'm actually sitting in the waiting room typing this). I had a 1 o'clock appointment. It's now 2:30 and the car hadn't been brought into the shop yet. I finally went to the desk to cancel the service and magically they were able to take it right back. Why bother having appointments at all if you aren't going to even remotely abide by them? I will be taking all my cars elsewhere from now on. It's a shame whatever happened to this once good business.

Came in for a state inspection and oil change--service was fast and completed with professionalism…read more The last time I got a state inspection was at a different place and it took forever! My state inspection and oil change took about half the time. The two guys who worked on my car were friendly and helpful. I didn't feel like they were upselling me on things that I didn't need and felt appreciated that.

While others may have great experiences, my experience here at this company was horrible. I'm just…read moregoing to give a quick summary. I started out with great service, however, the sense of urgency was lacked with my experience. I am writing to formally report a deeply concerning experience I had at your business in Asheboro. On this afternoon. I was initially greeted with professionalism by staff members including a manager named Banks and another manager named Sean. Both individuals were courteous and informative and my early impression of the business was positive. However, the situation quickly deteriorated due to the conduct of an employee by the name of Olivia. While I was in line for for the services I experience an extended and unexplained delay of approximately 20 to 25 minutes, during which employees appeared disengaged and focused on casual conversations rather than assisting waiting customers. No communication or acknowledgment of the delay was provided. When I briefly left to explore other service options and later return, I was eventually directed to a service Bay where another technician whom name I cannot recall assisted me. This individual demonstrated professionalism, respect, and a strong work ethics throughout the whole process, even while working without adequate support. Unfortunately, Olivia's behavior escalated further during my services. She openly refused to assist with my vehicle, made dismissive and inappropriate comments within earshot and created a hostile and uncomfortable environment. At multiple points. She spoke negatively about me to her co-workers and demonstrate a lack of professionalism that is unacceptable in a customer service setting. I also perceive certain remarks as discriminatory in nature. After my service was completed, I attempted to address my concerns calmly. However, the situation escalated significantly when manager Banks became involved. Rather than de-escalating the issues he engaged in unprofessional and aggressive behavior, including the use of inappropriate language towards both myself and my niece who was on the phone during the interaction. His conduct included verbal insults and statement that could reasonably be interpreted as threatening. At this point, what began as a customer service concern became a highly distressing and computational situation. I ultimately left the premises feeling disrespected unsafe and extremely dissatisfied. I would like to you all the to know that the technician who service my vehicle as well as the other employee working at that time conducted themselves with professionalism and should be commended their behavior stood in shark contrast to that of Olivia and Banks. Due to this experience, I have reported the incident to my supervisors and sharing my concerns within my professional network as someone affiliated with a company that managed a large fleet of vehicles. I regret to inform you that this incident has significantly impacted my willingness to recommend or continue doing business with your organization. I respectfully request that this matter be reviewed thoroughly and that appropriate actions be taken to address the behavior of employees involved. I am available to provide any additional details if needed. I have also contacted corporate in detail the details in email. My niece will be sending the recording of it as well. Thank you for your time and attention to this matter.

Excellent Experience: Doug was my onsite representative and Vanessa was my Internet representative…read more Price Venessa quoted saved time before arriving to drive and buy my new 2026 Ridgeline Black Edition. Upon arrival, Doug Gillespie met me and my wife with a friendly smile. He was informative, professional and his answers to our questions were easy to understand. Jeremiah helped us setup our registration and our requested 7 year 100k extended warranty. Doug called the next morning letting us know our new 2026 Ridgeline Black Edition had been detailed and was ready for pickup. If you don't need to tow more that 5,000 pounds, this 50k MSRP truck has the features of most 90k MSRP trucks and a very comfortable and quiet ride. Thanks Doug, Jerimah and Vanessa for a job well done. Stan & Terry Mustang USMC Retired Banking Officer Retired

This is my 3rd lease on a Honda HR-V at Vann York Honda and there are very good reasons why I keep…read morecoming back. Don Pennetta, my sales associate for my second and now third HR-V, listens to me and understands exactly what I am looking for in my car and how he help fit it into my budget. This isn't always easy! Don always picked up his phone, was available on site, was communicative and readily gave me the information I needed. The staff at this dealership treated me with care and much respect. I had a lot of questions and the answers were explained to me in detail by all. Sales Manager, Richard Hamilton, personally assisted me with particular issues and was a stellar gentleman. Finance Manager, Gene Kinney, fielded many more questions from me, was very efficient and also very understanding. After the all the paper work was done and my new HR-V was pulling up for me to drive home, Chris Thompson, the General Manager of Vann York Honda checked in with me to see if all was well and to thank me! I can't tell you how appreciative I am of all these gentlemen and how they made what I consider a very stressful experience gentler and kinder. Thank you! I highly recommend Vann York Honda for your next Honda automobile.

I was so upset about my bumper, my husband and I stopped at a couple of body shops before we got to…read moreHarb's body, we pulled in and Greg introduced himself and I explained about my bumper, he said no worries, he told us to have a seat, we went inside it was amazingly clean inside and when Greg returned my car, I was so pleased on how quick and did awesome job. Please dont hesitate go now!!!! Thanks Greg!!

The work they did on my car was fantastic! Looks like nothing ever happened after getting hit by a…read moredeer. However, it happened during the holidays and my finish date kept getting pushed for various reasons. My insurance only paid for one month of rental and this took over two months so it was inconvenient and I kept having to call to follow up. Nice staff though.

We bought a Mini Cooper from this dealer on a Monday, I took it to my mechanic 2 days later for an…read moreoil change, and we were hearing a noise under the drivers side when in motion.The mechanic informed us of a lot wrong with the car, but they don't work on minis we would need to take it somewhere that does. So we did... and $1,900 later, we got the car back with a new water pump, water line, timing chain, and a couple other repairs. THE DEALER REFUSES TO TAKE OUR PHONE CALLS, HE WONT ANSWER OR CALL BACK... DO NOT PURCHASE FROM THIS GUY AND HIS WIFE . I will never purchase another car from one of these " small dealerships", you shouldn't either!!

My sister and I were in the market for a dependable used car. On Saturday, October 17, 2020, we…read morewere visiting another used car lot and passed by Streamline Auto Group in Thomasville NC. Just seeing the used cars and welcoming displays, you want to visit. Initially we didn't find a vehicle in our budget. But then we were directed to a vehicle that was. Milton, the owner was fantastic. He talks the talk and walks the walk. You can just tell by someone's actions and words you can trust them. We were able to agree on a price and were quickly in and out. My sister is truly thankful for her new ride. Go by and see Milton (and maybe his entire family) and his Assistant Manager, Lucky. You'll be glad you did. Thanks.

My worst nightmare- my car broke down while traveling! My 2024 Santa Fe hybrid threw a temper…read moretantrum on a Sunday evening, on 705, just outside of Seagrove. Aka- farm country. 3 hours later, my car was loaded on a flatbed to go to the dealership in High Springs. The next morning Lindsay called to ask me what happened & to let me know they were behind on diagnoses, that there were several cars ahead of mine. Ugh. I explained that I was from Florida, visiting for work. I booked a rental, and relied on locals to help me during all of this. What blew my mind, a call from Lindsay again just before 5pm. Because I'm not a local, he pushed my car through faster & the lead mechanic, Chance, was staying late to narrow down the problem. Code was showing something wrong with fuel getting to the motor. 20 minutes later... he called again! I had just had my car serviced before driving Hundreds of miles & one of the air filters wasn't clicked in all the way! A simple stupid fix! I was relieved. Lindsay also said they had to fix a couple of recalls, but that my car should be ready by 10am the next morning! Stunned, relieved, but i was still holding my breath until the next morning - 9am, again earlier than he quoted- my car was ready! Seriously, I have never been stunned by customer service at a dealership. You all are the best!

This business has been taken over by Vann York…read more They have a few higher end and fast cars. Not bad to drive, but not as tight as a drive like we're used to. Still trying to find the right addition to our "home fleet". Salesman Larry Spates & General Manager Dave Langley - - those are the two names to remember!! Great information! Thank you both.

Me and my husband bought a 2016 ford f250 king ranch last month, there was a piece on the riverside…read moredoor that was broken and he "fixed it" with glue but didn't work. I sent the owner a picture of it after it sat undriven at our house, to let the glue set, we're it didn't work and I got no response back. The message was sent to him before Thanksgiving. Now my husband has found that it's leaking engine oil that my husband will have to fix. Also when we got the ford we traded a gmc for it and he just looked up the Vin to get the trade value, didn't drive it or check it over. Not complaining about how much we got for the trade value, was more than we were expecting. I suggest you take the vehicle you want to purchase from them to a mechanic to check it over just in case anything is wrong with it that they don't know about because they don't check the vehicles before actually doing a trade.

So I'd like to start by saying this is geared towards the events that have taken place with the…read morevehicle after purchase. My wife and I bought a 2006 F350 on 07/22/21 that was supposedly looked over by Pure Diesel. Within two days of owning the truck the radiator had to be replaced. Now 08/11/21 the truck has no A/C, has yet another coolant leak, having rear end trouble, having transmission problems. Now this truck was looked over by Prue Diesel, I'm not sure who looked over this truck but they must be blind. I took the word of the dealer that this had been professionally looked over, one of the main reasons we bought this truck. The truck its self has been a nightmare. I understand buying a used vehicle comes with risk but if you are told that a company has looked it over and they specialize in diesels like most people you take their word. Now the truck is sitting as a paper weight awaiting a few thousand dollar repair bill. Ill say that again a few thousand bill. I haven't owned this a month. To say I'm disappointed is an understatement. Now the buying process was a breeze and Ben who was great by the way did everything on the financing side and did an amazing job. Now the bottom line of the review is that I would have your mechanic that you know or trust help you look over the car or truck you wish to purchase because you'll end up like me having to pay thousands of dollars in repair bills.

Not Midstate anymore. Even long term employees admit that its subpar from Midstate. They dont even…read moreaccept the Lifetime powertrain warranty that was sold from The previous owners. Ill be more than happy to express this in details. Ive previously purchased over a dozen vehicles from Midstate in the past. Sad times

I'm not going to say a whole lot as I don't want to mess up my friend's court case, but BUYERS,…read moreSERVICE PATRONS, AND CITIZENS BEWARE. My friend worked there for three years and not only did they screw her in the service department INTENTIONALLY misdiagnosing her car as needing THOUSANDS in repairs, they terminated her employment and her health insurance benefits even though she was one of the top salespeople every single month and had zero issues until she had to report her manager to HR for buying illegal drugs at work, abuse, retaliation, etc. Instead of doing the right thing, they tried to offer her a very small amount of "Gag money" hoping she would be desperate enough to take it especially now that they had forced her into two car payments and she's a type 1 diabetic single mother of 3 - they really thought she would give up her rights to even SPEAK of what they have done to her because they offered her 1/8th of her salary for "severance pay." She's told me some horror stories of service screwing people because it's "their job and they're told to leave their integrity at the door," of salespeople and finance trying to screw little old ladies out of money, things that would just blow your mind. If they can treat someone that made them a ton of money this way, how will they treat you? Think about it. When she can speak out, she intends to. Newspaper, evening news, this is a story to be told and unless they significantly increase their offer, she's going to move forward with a lawsuit and keep her rights to speak! As a side note, because of the stress she's currently been admitted to the hospital going on day 3 and found out that the hospital benefit they took out of her last check won't pay out because they specifically called the company and told them to terminate it on 5/3. She will have to file an appeal. They also took out hundreds of dollars for a rental they claimed she had up to the morning they terminated her although she was forced to buy another car at the end of the previous month. So they one hundred percent falsified documents to steal from her. Doctors are telling her the infection she's fighting has only gotten worse because of the stress. They knew she was battling a serious health issue and she had just submitted FMLA paperwork, but before the deadline, they wrongfully and illegally terminated her employment. Think about this next time you even consider taking your car to Modern for service or buying a car from there. They don't care about people. Only MONEY.