We have been relying on Ron for over 3 years to take care of and address our Mac problems. He is trustworthy, straightforward and VERY professional. With a calm demeanor and a shared sense of urgency, he has helped me to better understand the scope of my 'problem' when I am at a loss as to what to do with a technical issue that is well outside of my understanding and span of control. He is clear in his communications and is always the voice of reason offering pragmatic options and solutions that have enabled me to make good decisions. Ron can absolutely be depended on for the quality of his work and advice. This Yelp review is long overdue...we feel fortunate to have had Ron as part of our support network through all this time. We can't recommend him highly enough...he really is the best! read more

Ron is extremely knowledgeable and a pleasure to work with. My Windows 10 "upgrade" had turned into a disaster where I couldn't even boot my machine anymore. The machine was 8 years old so it had lots and lots of data on it (including years of pictures). Ron was very clear on the options available from the potential of getting everything working again to just recovering my data files. Ron got the machine functional again in just one day and I didn't lose any of my data. I'm a very happy camper. BTW. His prices are very competitive too so besides being a really nice guy, I didn't having any sense that he was taking advantage of me when I was getting close to desperate. Lessons learned: 1. Use the external back-up drive (that I still had in the shrink wrap) to back-up all my data at least once a month. 2. Call Ron to fix things when I've run out of things I know how to do. read more

We had a Mac laptop that needed a new battery (it was bulging) and was running slow. Due to COVID, it is difficult to get an appointment at the Apple store, and also quite expensive to have this repair made. Ron is extremely fast, extremely knowledgeable, and just plain nice. He replaced the battery in record time, for much less than Apple would have charged. And he also cleaned up the system, removed malware threats, and vastly improved the functionality. The machine runs like new now, which means we don't need to upgrade for at least another 12 to 24 months. Very happy and will definitely use this business again. Highly recommended. Thank you! read more

Awesome. Corrupted boot sector and partition on my hard drive, somehow some folders weren't getting backed up either. Dropped off naked drive, Ron made it readable again in 24 hrs. Was able to copy it to new hard drive using Teracopy (get it at www.codesector.com/teracopy - fantastic free tool much faster and reliable than regular Windows copy). Thanks Ron! read more

Stop and don't waste any more time searching for computer repairs. It doesn't get any better than this and Ron knows what he's doing. Price is very reasonable and repairs are fast. My laptop had numerous problems all of which were taken care of. Reinstalled WIN10, added RAM, got a great deal on an additional monitor, and much more! read more

Ron at Freelance Technical Support in San Carlos is the best. When my laptop would not start after downloading and installing Windows 10, I contacted Ron and explained the problem. He had me bring the machine to him and he started working on it immediately. He was able to reinstall Win-10 successfully. He also made some changes to the computer that greatly improved its performance and reduced time to boot up. He has solved other computer problems for me in the past. He is very easy to work with. His fee very reasonable, I commend him to anyone seeking professional computer help! read more

Ron is the real deal. All the other reviews have it right. I called Ron after talking to a couple other computer guys and after reading his reviews. The guy knows his stuff. He was very informative about the issues that my laptop was having. Once he knew the issue, he called me and told me, in this case it was my hard drive. Compared to others I called Ron was the most reasonably priced. He fixed the issue on my computer and it is functioning again. I would go back to Ron again with any issue i have when it comes to computers. I feel like I have my own "computer guy" which is great because i dont know much about fixing computers and to have such an awesome guy who you can count on is just a blessing. read more

Ron fixed my laptop super fast and for a good price. He is very competent and really interested in fixing your problems. An absolute recommendation! I am beyond happy with his service!! read more

No doubt this is the person to take any of your computer problems to! Always a pleasure Ron, for over 20 years, you are the best!!!!

Recently, the unthinkable actually happened...my toddler dropped our iPad and it broke. Just bands of orange moving across the screen... As I contemplated whether it made more sense to get it repaired or just bite the bullet and buy a new one, I checked Yelp to find a local repair shop and stumbled across Ron Gravatt. He had great reviews, so I decided to take a chance. The results were incredible, so I want to encourage anyone with a computer issue, to call upon this amazing resource here in San Carlos. Although we originally suspected that we needed to replace the LCD, it turned out to be a different issue. There was a loose connection and we needed a power ribbon replaced. I was so impressed with how responsive Ron was. He was a fantastic diagnostician and troubleshooter. He treated our iPad issue as though it was his own. He gave me updates on his progress, went above and beyond (even using a part from his own iPad instead of waiting for a part to come in the mail because we were about to leave on a trip), and then he wound up delivering the fixed iPad to our home...charging me a lot less than the initial estimate! By the way, Ron does other computer repair work beyond iPads. He works on both Windows and Macintosh operating systems. I totally recommend him for any computer issue you're trying to solve! read more

Ron has helped me several times now with my MacBook Pro and he is always so kind, prompt and reliable. I know I can trust Ron and that makes all the difference when handing over my laptop! I highly recommend Ron! read more

Found Ron on Yelp as a recommendation when my favorite repair shop closed. I have a new favorite now. Professional, informative and great customer service. Didn't charge me for checking out my dead laptop and helped me decide if it was worth fixing. read more

Ron saved me over one hundred dollars! The USB power connection on my Numark DJ controller detached from the motherboard. In less than 24-hours and for a fair price, Ron reattached the cable to the motherboard and did so in a way that it should not come apart again. It seems that his skills apply not only to computers, but to other electronics accessories too. Again, thank you so much! read more

It was very refreshing to find someone who deals with your computer problems in a professional manner! My laptop screen was messed up, Ron was able to estimate the cost of inspection and possible repair. We discussed the best course of action, repair or new laptop. The conclusion was a new computer. He could have made more money by diagnosing the problem. He transferred the data at a very reasonable rate. I highly recommend Ron! read more

Ron did a wonderful job repairing my laptop, which likely was infected with malware and would not allow me to log on. He also was able to save several hundreds of photos of my kids' childhoods from my external hard drive, which was on its last legs. His pricing was very fair, especially relative to other repair services in this area. Unfortunately, not all my kids' baby photos were able to be saved but I know that Ron tried his hardest to save what he could, and that in and of itself is priceless. read more

I want to echo all the people who have spoken so highly of Ron @ Freelance Tech. My iMac was super slow and quite buggy. He ran a test and found 19 Malware threats. Yes, Apple products DO get viruses! He installed Malwarebytes, which scans daily to find and destroy threats. He also tuned it up, restored Apple Email (which has been broken for a long time), and made my computer run much faster. Besides his repair expertise, Ron is a GREAT teacher--explaining everything in a language I could understand. His very fair flat rate can't be beat. THAT bests anyone, anywhere. On top of that, he's a super nice guy. Don't go to the genius bar at Apple--go to Genius Ron! read more

I came to Ron with a horrible virus on my computer that had completely taken over. he was able to fix my computer within the same day of me calling and dropping it off. on top of that he installed malware protection and he ended up charging me less than the initial cost we discussed. he was so sweet and helpful and I would highly reccomend going to him as opposed to a place like geek squad because it is more of a personal experience and supporting an independent business! read more

Ron is extremely knowledgeable and took care of my computer in 20 minutes after I was shooed away from the 'specialists' at Best Buy. Great service and really knows his stuff. Greatly appreciate the work, Ron! read more

Ron did a great job repairing my desktop. Removed all the malware and installed software to protect my computer going forward. All in a day. Highly recommend! read more

My desk top computer shut down and I was at a loss as I'm not computer savvy. Ron explained it was a power source problem. He tested my computer at his shop. All was working well. When I got home I found that my "Power Center" had the computer plug out. Ron did not charge me. I'd tell all my friends to go to Ron for computer problems. He had years of experience as a long time Silicon Valley Computer Manager. read more

Wow what a great experience. Work done honestly, quickly and extras added. I ended up having to get a new computer and everything was transferred from the one that was ruined from Best Buy's repair. Will be my go to Computer person. Allyson read more

If you have ANY issues with your computer, Ron is your man. The plastic that has been holding the screw for my laptop hinge broke. Since then, I've had major issues with opening and closing my laptop lid. I've been to MANY computer repair shops and stores and they all have said the same thing: replace the entire bottom portion of the laptop. Ordering parts + labor costs could have easily been +$200 but Ron was very innovative and creative in his approach to fixing my laptop. Ron explained the problem with my laptop, what he was going to do, and the estimated price (which, by the way, was EXTREMELY reasonable). He had the whole process done the same day in a couple of hours and I couldn't be any happier with the outcome. If I could give 100 stars, I would. Ron is kind, easily reachable, considerate, quick, and more than fair for his price. read more

Ron replaced the battery in my MacBook Pro in a few hours. Everyone else I spoke to said they would need my computer for days. A lower price than everyone else, too read more

Do not go anywhere else. This is THE guy. Tried a "reputable" place in Belmont, they found 1 virus. Computer still acted up. Took it to Ron, he found 40 viruses/trojans! Ron knows what he is doing and you can trust his work. Don't bother with the other shops. Ron is worth every dime. read more

I used this service for my small business. Ron was extremely accommodating in terms of meeting our timetable for scheduling the work and any follow up that was needed. He also took time to explain what was going to occur and what we could expect. The changes he made was such that our transition was seamless. We are definitely sold on this business and I strongly recommend Ron. read more

Ron is great to work with and knows technology. Highly recommend!

Ron is the BEST!!! I had a very old non-functioning computer that I had not used for over 6 years. Ron was able to extract all my family photos and music with ease. He is fast, professional, and very nice to work with. Thanks Ron for preserving my memories!!! read more

Run, don't walk and take your computer to Ron! As the other Yelpers say, he knows what he is doing, is trustworthy, honest and a very nice person. Ron, don't ever move away from San Carlos!! Marjorie B read more

Ron is a lifesaver! All the other reviews are 100% on point. He's quick, reasonably priced, gracious and very smart. Over the weekend my hard drive failed/started failing and my computer was inoperable. I brought it in to Ron on Monday afternoon and the same day he had investigated and given me options. By the next day I was able to pick up a my tower which now had a new hard drive to use that was up and running so I could continue running the business it's used for. What a lifesaver! He didn't even charge for the used hard drive he gave me to work from. I am very impressed and so grateful to find him. read more

Ron is extremely knowledgeable and very dedicated to the computers he works on. Earlier this year, my Windows 10 desktop crashed and nothing I can do to revive it. Unfortunately, I did not back up my hard drive for quite a while before the crash. Contacted Ron, he asked me to bring my computer in. He figured out a way to salvage most of my data before reformat and reinstalled Windows 10. The computer has never run better since. Thanks, Ron for the magic touch. read more

I had a "software" issue with my Macbook Air that was preventing me from accessing the internet. I messaged Ron via email & stopped by today 12JUL17. In about 15 minutes, Ron was able to completely clean up the issue & restore my computer back to like it was on day 1. He also made several recommendations to me on virus protection going forward. Ron is as honest as they come & I can highly recommend using his services, I know I will again if the need arises. Thanks Ron! d read more

Having been in the IT industry for almost 30 years I've dealt with many service professionals. Ron is one of the best. He's highly competent technically and delivers a five-star customer service experience at a fair price. My family, friends and I will go to Ron for all of our future computer repair and maintenance needs. read more

I would have put 1,000 stars if Yelp would have let me. I just wanted to share this with you, because I have found a GEM in San Carlos that fixed our three laptops in a very efficient and honest way and for a very reasonable price. If your computer/laptop etc is broken take it to Ron at Freelance Computer Repair. My laptop was overheating and the fan was making weird noises. I took it to Ron and he told me that the fan didn't need to be replaced. He found a bit of plastic (courtesy of one of my boys for sure) that was making the noise and causing this to malfunction. Total cost $40. Yes! For $40 my laptop is back to normal. I just couldn't been happier!! Thank you Ron! read more

Thank you, Ron, for fixing my laptop! After a misdiagnosis, poor customer service, and lots of money demanded from Apple, Ron came through and repaired my laptop quick and for a fraction of the price. It only took 3 days to get my much-needed student laptop back running. I recommend Ron's services to everyone, hes honest, straight forward, and accommodating! Don't look anywhere else! read more

Ron is the best -- so kind and knows his stuff. His prices are incredibly reasonable. I would highly recommend him!!!!!

I second pretty much all the other positive comments about Ron. He brought two of my Mac laptops back to life, including one with water damage that Kangaroo Mobile charged $65 for a "beyond repair" diagnosis. Ron was able to determine that the damage wasn't nearly as extensive as I'd been told, and that part of the prior diagnosis didn't even make sense. With both computers, Ron's pricing was incredibly reasonable (including free diagnoses/estimates), and his turnaround time was super quick. I'm so happy that I found him, and will return to his garage if I ever need computer (or phone) help. read more

I last reviewed in 2014 so it's time for a refresh and an update. I only wish Yelp had added a 10th (or 100th) star rating since my last post. Ron continues to be the #1 service provider in the area for computer woes. If you want reputable, knowledgeable and genuinely personal, white-glove service, he's the best in class. I have delivered challenges on everything from towers to laptops and I've got 100% confidence in every solution he's presented and every decision he has helped me navigate. Ron's the only technical doc I trust with my digital/electronic life. He can save yours, too. read more

Ron is the kind of person that genuinely wants to do the right thing for his customers and does excellent work. He is a refreshing light in the service industry, I did not have to convince him to do the right thing- he just does it! I've worked with Ron twice, and both times he fixed my computer and was extremely fair to generous. Most recently he fixed my computer in 5 minutes (genius!) and didn't charge me. I will definitely continue to recommend Ron and use Ron for any future computer issues! read more

Ron Gravatt did a great job fixing my Mac. Diagnosed the problem quickly, got the necessary part, then fixed the problem fast, with an affordable price. He's a nice guy, too. read more

I took my iPad in to Ron to have him replace the broken screen. He completed it in under 2 hours and did a great job!! I had gone to Fast Repair previously and was extremely disappointed in the job they did as the glass kept separating from the iPad....Ron said it was because they didn't remove all of the old glue before putting the new glass on. He is very knowledgable, friendly and prompt. Also he charged much less than Fast Repair. I will look no further for all of my computer and device services from here on out! Take my advice and stay away from those big chains, they charge more for less!!! Go to Ron, he's the man :) read more