I would not recommend this place the therapist and doctors will put you in a psych hospital for…read more"not having time to talk." The front desk staff is alright. Doctors are the problem

I just wanna say that I've been coming here since June 14th and I transferred from my other clinic…read moreto here and I am honestly so glad I did because they have been awesome to me and my significant other. Chris who works at the front desk has been super helpful with everything I have ever needed help with and 100% is a good person who actually cares about addicts as well as everyone else that works behind the desk there. and every time I've ever called with an issue Chris has always resolved it very quickly, and has always had my best interest at heart so for that I really appreciate this place very much and would definitely recommend people to come here especially if you want to be around people who actually care about you. This is the place to be.

I am a patient in the Framingham office of Complete Pain Care LLC. They are very patient oriented…read moreand care about each person's needs. They treat you as if you are the only one there. Dr. Pearl is very knowledgeable and caring. They communicate easily with you and give you a copy of instructions to take home so you are well informed.

I had been been seen by an orthopedic surgeon who told me to get a steroid injection. I called this…read moreoffice and asked if I could make an appointment for a steroid injection. I made an appointment. I confirmed " this is the appointment for the injection?" I was told " yes" When I was seen, I was told that they couldn't inject me unless they had x rays( I would have brought them if this had been explained) I offered to contact the ortho and have the results faxed. Oh no, I couldn't get an injection that day because they can't bill for an eval and an injection in the same day. Yeah, you read that as it was told me me, by Dr Pearl. They had to have two appointments so they could bill for two.

On 4/11 entered ED was left in a room no call bell had to yell at people passing the room to go to…read morebathroom. X-rays taken they claimed no break of right elbow - gave me 2 Tylenol and told me I could leave - did not show me where to get out of there - ended getting lost finally person who took payment walked me out to my waiting ride. Had no sling or anything to stablize the arm. Days later went to PCP who did another x-ray and guess what. The elbow was broken. Due to time between leaving that hospital broken bone had shifted requiring surgery which I now have plates in place to correct the break that they dropped the ball on

I came to the emergency room at 12am and it wasn't busy at all. I was seen promptly and the nurses…read morewere SO NICE, I felt safe and like everything was gonna be ok.

Dr. Michael Cooper is my primary care doctor. His thoroughness and concern, his expertise and…read moreattentiveness are unparalleled compared to most every other doctor I've ever had from the time I was a kid, the Air Force and Burlington, Lawrence. I had my annual physical today, bringing my list of concerns and updates. He is patient, giving informative and understandable feedback. He then went over my blood work, all positive and continuing to move in the right direction. He has two nurses. Liz gave me a pneumonia shot. From my experience, I can't recommend Dr. Cooper enough.

I unfortunately have no other choice but to use Reliant Medical Group and it's always a nightmare…read moreof an experience. I went to see "Dr" Darshaak Patel concerning a swollen nymph lodes. "Dr" Patel couldnt even recognize the characteristics of a swollen nymph lodes, lol. He then accused me of using Fentanyl and believed the bump was side effect due to fentanyl use. I eventually went to the ER and the ER doctors told me my PCP needs to be referring me to a specialist at this point. So, I reached out to Patel, asking to be referred to a specialist, and he denied. He believed he knew more than the ER doctors at Newton Wellesley hospital. It this Patel guy is a doctor, then I'm an astronaut

Not sure what happened to this office over the past few weeks but things have spiraled down hill…read more Office felt very comfortable before but now feels shady. It appears that multiple locations are being opened through a period of time (learned from other people in recovery), so I don't know if they have their priorities in order, or why they appear to be expanding so rapidly while cleaning out the Natick office. I will be seeking a new provider as the previous atmosphere put me at ease, the manager appeared on call at all times, (answered my calls at 10PM, I'm an addict so I don't always respect boundaries. I haven't seen her for a while so hopefully she found a better paying position. I saw the effort she put in over the months to put patients at ease. Overall, this seems like a weird money grab so I'm out. Not sure how you expand so rapidly during a pandemic. Something feels off to me and I have enough going on, and don't want to get involved in something that feels unsavory. Best of luck to those in recovery, you deserve devoted staff that don't leave without giving patients a heads up to understanding why, and you deserve therapists that meet your needs. Good luck people.

Samantha was great! She responded immediately to my rx request and called the pharmacy for me.read more

This place is an absolute disgrace! They discharged me without a word two years ago and then just…read moresent me a text now. I'm having PTSD over how I was treated by them. I hope no one has committed suicide yet because of them! There is one positive but I still won't give them the grace of adding a star: the woman I spoke to on the phone today about it was extremely nice and understanding. She's a good receptionist. Too bad they can't get good therapist and psychiatrist

I was transferred hereafter after a spinal surgery. The care I received here under the supervision…read moreof Dr Yang and Dr Jac was superb. The nursing care was superb particularly Jennifer L and Briela. The occupational therapy under the direction of Ashleigh and Allie was amazing. Physical therapy by Abbey C was terrific and she got me walking. Other outstanding therapists were Claire and Ryan M. I have never encountered such dedication patients and kindness. I am grateful beyond words for the treatment I received at Encompass in Framingham.

this is a horriable place - do not bring your loved ones here - this is truly a crappy rehab place…read morethat does not do the correct rehab for patients, and the case workers do not really care about their patients. case worker tina needs to be fired she is a liar and has only made everything worse for my family. make sense this place owns fairlawn rehab in worcester and that place is one of the worst places to ever go to. both places should be shut down! do not get fooled by the star rating on google this is a very bad place! my father 65 years old disabled veterans had major spin surgery at brigham women's, that hospital is fantastic by the way, he was doing good. but once he was moved to this horriable place encompass rehab in framingham ma everything went down hill for the worst. his major issue is the extreme pain in right leg which is the cause of not walking well. i found out later most of his rehab was sitting in chair with bunch of 80-year-olds and doing arm movements. i found out every time he was in too much pain they just gave him another oxy. if he could not sleep, they just gave him more oxy. this place is just drugging up patients, so they do not need to deal with them. tina the lying case worker told me he will have the same medications available when he leaves to go home. but on pick up day i was told they have been giving him 10mg of oxy plus valium every 4 hours, but he will be cut down by going home to 5mg every 6 hours. i would think the cut down on pain medz would be done in rehab first... wouldn't that make more sense to do. i also had to take 2 days off from work one day to come in for a person to talk to me for 10mins on stuff my father will be able to do when he leaves. tina the lying case worker insured me that my father was able to dress himself / shower / go to the bathroom and wipe himself on his own / she told me that an in-person nurse will come to the house, and we will have rehab pt people come to the house as well. but on the very last day the day i was there to pick him up tina the lying case worker told me this has all changed that a nurse and rehab people will not be coming to the house and that we will have to get him to all the appointments. all this talk about him being able to do stuff on his own was a lie. he can't even put his shirt on without help. he peed the bed every single night multiply times. encompass owns my parents 2 new mattresses, it should come out of tina the lying case worker paycheck. father was able to see his va doctors who was extremely shocked on why he was let out of rehab so early. va doctor got in house nurse and pt to come to the house the pt persons aid the same thing why did they let him out he did not ready the in-house nurse same thing was shocked he was not in rehab, and she even said he needs go back in. then yesterday we had to go see the appointment with surgent and my father doing so bad they had us drive him back to the er of bridgman women in boston. now we found out he has a facture and he is going back into surgery. this is all encompasses fault they just kicked my father out way to early they also told us wrong information his condition. the doctor ordered him to be in rehab for months and encompass lied to use saying that's not true, but it was. they also told us wrong information on his spin disease, and they did my father's medications wrong. i just found this out yesterday 5/6/2026. i called and asked to talk to management i talked to lisa and she was useless. she was supposed to get me head nurse to talk to, but she did not! no one calls me back! i have been calling over and over many times to talk to management and all i get is lies form everyone on the phone. i want to talk to the director of case management and the admninistrator now! do not bring your loved ones here - this is truly a crappy rehab place!!! with extremely horrible management!

Had a terrible experience with Thriveworks. Was not told the therapist I was seeing wasn't…read morelicensed/still in training until I met with her. I decided to keep an open mind and continue with the session. She was incredibly awkward, ended the session 15 minutes early, and I left feeling worse than when I started. I had been to "real" therapy before, this was not okay or standard. They refunded my membership when I complained and never charged me for the session. I didn't think anything of it, because they had given me a refund, I assumed since the session was unprofessional and inadequate they would not charge me. 6 months later I get a bill for the session, customer service was no help. I am now stuck paying a $100+ bill for services not fully rendered. This is a company the takes advantage of those who need help most. Stay away and find an accredited practice.

Long story but absolutely worth the read!! If there was a negative zero rating I would award it to…read moreThriveworks. This not only applies to the Framingham location but all of the locations as they are all the same company. This place is a SCAM and all they want is your money. It is truly sad that they "cater" to mental health when they are really just trying to get your money. I was told when I was signing up that my son was covered under his insurance to start seeing a Thriveworks provider (I even have it stated by a Thriveworks employee in an email). They actually TOOK copays from me for every session along with a $100/month enrollment fee. They continued to let my son see his clinician and never told me that he was actually NOT covered under his insurance. It wasn't until I started seeing a Thriveworks therapist that she told me my insurance was out of network. Thank goodness that happened! Otherwise, my son would have continued his services and the bill would keep racking up WHILE they are still taking co-pays from me (why would they be charging me co-pays when they don't even accept my insurance?)!!! I immediately stopped services for my son and now they are coming after me for the out of pocket cost for those sessions!!! Not only are they coming after me for the cost of those sessions, the last email actually stated that the clinicians costs have went up since then so now I owe even more!! They also keep charging my credit card for this money even though I never authorized it! Now I have to keep working with the credit card company to dispute this! I usually don't fight this hard when it comes to something like this...if I am responsible for a bill then I will pay it no questions asked. However I truly believe that this place is an absolute scam and I will fight it tooth and nail before I pay these people another dime. I URGE you - find somewhere else for a mental health provider!

Horrible customer service. Debbie and maurine (front desk/paper work) are super unprofessional,…read morerude and abrupt. They make up stories, put words in customers mouth and lie. These people can not be trusted.

Overall I did see improvements with the treatment I received. But I feel the people there were a…read morebit uncomfortable. I was examined there was Angelo and his intern. He did not seem to care about what I was saying. It is hard to describe but he just didn't seem suited for his position. The following visits were for actual treatment conducted by Irina. She was hard to warm up to but ended up being very nice. One thing that did bother me was she was always eating while I was there. I feel it was super unprofessional and unsanitary. The shining star of the office was definitely Eduardo. I really felt he was doing a great job and enjoyed seeing him every time I was there.