The owner/trainer, Schanece Gangloff, was very responsive until I paid the invoice for the package I wanted. Then I felt like I had to chase her down to get my first appointment scheduled. The day of the appointment came and she messaged me on Facebook (instead of calling or even texting, which seemed odd since she isn't responsive on FB messenger herself) two hours before the appointment to say she had car trouble. She said she would contact me that afternoon to reschedule. Okay, it happens.
Afternoon passed with no contact. Finally, at almost 8 pm, I texted her to say I hadn't heard from her. By 10 am the next day, I still hadn't heard from her. My husband called to no answer. I messaged her again to say that I wanted a refund because I felt this was unprofessional. She responded basically immediately to that, but ignoring what I said about the refund.
I reiterated that I would like a refund. She refused, saying that she does not give refunds for training. This seemed outrageous given that we hadn't even begun training, and it was her unprofessional behavior that led me to request the refund. She insisted we reschedule. She did not apologize for telling me that she would contact me the previous afternoon and failing to do so. She insisted that we make the appointment for the following day, which was my 3 year wedding anniversary, which I told her.
At this point, I'm tired of dealing with her unprofessional-ism. I clearly state that I am no longer going to deal with this or be the point of contact, my husband will. She says she's free for him to call now. Again, this is a little irritating because he had already tried calling her that morning, so 1) she has his phone number, and 2) I'm not sure why she expects him to be free when she's free when she can never respond promptly.
Anyway, my husband is diplomatic and agrees to train our dog with her instead of me, and he schedules for the next day as she was pressing for. They agreed on 2:30 pm on May 19th.
The morning of May 19th, she messages me (again on Facebook, instead of calling or texting him) asking to change the time to earlier in the day. He contacts her, says we cannot and they agree to keep it at 2:30 pm.
My husband busts his behind the rest of the day getting things we needed done before the appointment. At exactly the time she was supposed to be at our home, she texts him saying that we are confrontational and she doesn't want to work with us and will be issuing a refund.
To recap: We wanted a refund because she was unprofessional (let's recap how she is unprofessional: by not responding, by canceling last minute, by trying to reschedule the time last minute, etc) and she flat-out refused and essentially forced us to work with her or go through with a dispute or legal proceedings.
My husband agrees to continue the process, and then at the exact time of their appointment, she cancels.
I've honestly never encountered a small business owner who was so difficult to work with and so unprofessional. I try to support small businesses as much as possible, and this was just an extremely sour situation. I do not recommend in the slightest. read more