The review is solely based on a no-show appointment and the lack of communication. I am willing to give this company another try and update this rating once I have received the services.
I had scheduled a residential cleaning appointment via the company's website and received a confirmation email shortly after. 30 mins prior to service time, I called the number listed and was able to reach Jeff. He confirmed the service will occur as scheduled.
30 mins after the scheduled appointment time, no cleaning crew arrived. At this point, I reach out to Jeff again for clarification. He informed me he had trouble reaching his crew and will provide an update shortly.
90 mins after the scheduled appointment time, still no cleaning crew and no one contacted me for an update. So I contacted Jeff again and he is still having trouble reaching his crew.
2 hours after the scheduled appointment time, still no cleaning crew and no one contacted me for an update. So I contacted Jeff again and was notified the crew was stuck on a previous job and is unlikely to make the service happen. I informed him that at this point, I am very unsatisfied with the lack of service and prompt communication.
The only reason I am rating this business 2 stars instead of 1 is because Jeff was reachable and picked up the phone when I called.
Like I said... if I ever get cleaning done by this company in the future, I will update this review. Till then... 2 stars is where it's at. read more