For sure give this physical therapy 5 stars!! The employees were kind and respectful. They got me…read morein to see them with minimal wait for my apt as well as minimal wait time in their lobby. Paperwork was easy and straightforward. My physical therapist was fantastic at explaining what was expected and what was going to happen. Definitely worth going here and would 100% recommend!

From the owner: PT Northwest Physical Therapy located in Centralia, WA is a leading outpatient physical therapy…read moreclinic with convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

Billing & admin lacking in customer service, transparency & follow through. Physical therapists -…read morefine. Thus the 2 stars. In the end after a discussion with Lisa in billing, and going in circles, she finally did the right thing with the bill. I should never have been put in that position & never been pushed off to my healthshare company...she had the answer...glad it's over.. however don't appreciate her undertone and dismissive, and other descriptive words- attitude. I will let my Dr know of my experience for future patients referrals. Unfortunately, it's come to a unfavorable review, etc. At no fault of Marty's, the owner.

2024ish : I had been a client for several years. It was a valuable resource for me with my…read moreneurodivergencies and anxiety. I needed to attend PT and was down to my last few visits for OT/PT. The owner who I was working with suggested I cease OT and attend PT with the last few visits. I truly thought she was on my side and made a good point. Unfortunately I was not in a good headspace but I thought that was a good idea. I lost my last near resource to me. I emailed her back in august (we communicated by email and never by phone) agreeing to her suggestion and why I'd want more visits and to see if she'd send it off to the insurance company because she did say she'd write a report and do that and wanted my list. At the end of the email I asked questions about what was next and if she'd email me back if visits got approved or how that would work. I know my email went through because I got the "away message." Months went by and no contact. I was dropped like a hot potato. I recently emailed her to followup (also got the "away message") and inform her of a few more details, maybe that would help me. Nothing. It hurts. I'm not sure I'd go back either. It was my only ND resource (because as we adults all know there is nothing in thurston county for adults). And now this happens. 2026: Sent email 4/30 asking about obtaining my records. Received an email from Alice 5/13 and exchanged emails over a month's time with no clear indication of when I could get them. They've gone electronic, moved, and were in a box somewhere. Owner could not access them. I would also have to pay for them. 6/3 someone told me they couldn't provide the cost until Jacqueline could physically get them and then they'd contact me with an update. I'm pretty sure they lied to me like everyone else does to me. I sent an email 7/6 checking on this status, no response. It's now 8/3 and have heard zilch from them. You will never be a valued patient with this place. They lie and shouldn't be in operation. at this point I should get my records for free.

Our family has been lucky enough to be in Jacqueline Watson's (Miss J's) orbit for several years…read more The assistance and support she has provided and continues to provide is wide ranging and always laced with knowledge and kindness. We recommend her and her practice to everyone we know who could benefit from her wealth of resources. Miss J is an important part of our world and helps us navigate the harder parts with compassion and practical advice. We are forever grateful for Miss J!!

Blossoming Kids Therapy has the best providers! Extremely welcoming and friendly. You can really…read moretell they love what they do. Their office is bright and inviting and is a great environment for kids to feel at ease with treatment.

The facility itself is nice, clean, and well maintained, and the staff I have interacted with in…read moreperson have been pleasant. Unfortunately, communication has been extremely frustrating. It is nearly impossible to get ahold of anyone by phone, and there seems to be very little follow through when messages are left. Most recently, I spent 22 minutes on hold just trying to reach the nurses station so I could leave yet another message, and I still have not received a call back. While the facility presents well, timely communication and follow-up are critical parts of quality care, and that has been a major disappointment.

The care at South Creek is great. Lots of dedicated and hardworking people. However, it is very…read moredifficult to call and get ahold the place even during business hours. To top it off, there is no answering service! They need to have a way to communicate better. At least spend a few bucks to get an answering service to relay messages!

I was referred to this clinic by my podiatrist for planter's fascitis and Achilles tendonitis. The…read moreinitial diagnosis visit and subsequent visits for treatment and learning the appropriate exercises were all professionally executed and very helpful in resolving or reducing my pain so I could get back to running again. They also helped me with nagging hip pain and a forearm injury as a freebee. Over the years, I have seen a few physical therapists. The therapists at this clinic are among the best, and the staff at the front desk are always welcoming and friendly.

After my neck decided it didn't want to function like a normal neck should, I had to swallow my…read moreman-pride and call in the big guns and go to see a PT. Like most, I HATE going to the doctor when I don't have to, especially because normally they just tell you to pound some aspirin and don't drink too much wine or whatever. Preferring to skip that, I decided to call South Sound instead. They were able to get me in first thing on a Monday and get me evaluated. Suzi was absolutely amazing and assured me that my neck would return to normal function and still loved me and wanted me back in a nice long committed relationship. She got me a list of exercises and had a bunch of great tips on working (ie, don't sit in front of a PC 15 hours a day and wonder why you are in pain, duh!) and I was in and out in 30 minutes. I very much appreciated how clean everything was, and they were great about making sure I sanitized and kept my germs safely to myself (and vice versa). All in all a great experience, and I'd highly recommend!

Just tried to make an appointment. She found every problem with me getting an appointment! I was…read morewilling to wait over a month for an appointment. She couldn't/wouldn't. Find somewhere that wants to help. This is not the place. Good luck everyone.

This place is AWESOME! The office it self has a great vibe that makes it fun to be there. My neck…read morewas messed up for 8 months and I couldn't figure what was wrong with it and the staff there fixed me up and I couldn't be more appreciativ.