The facility itself is nice, clean, and well maintained, and the staff I have interacted with in person have been pleasant. Unfortunately, communication has been extremely frustrating. It is nearly impossible to get ahold of anyone by phone, and there seems to be very little follow through when messages are left.
Most recently, I spent 22 minutes on hold just trying to reach the nurses station so I could leave yet another message, and I still have not received a call back. While the facility presents well, timely communication and follow-up are critical parts of quality care, and that has been a major disappointment. read more