Got to my initial appointment 15 minutes early and checked in. That was 9:10AM. I sat and watched…read moreas the people in the waiting room were called. I think that the waiting room cycled 3 times before I'd had enough. At 10:40 I finally went to the check-in desk and told the lady that I wasn't going to wait any longer and to cancel my appointment. She asked for my and birthdate and started looking for me in the computer. After not finding me she asked who checked me in. I told her that she had. She went back to looking for me, no apology or attempt to get me in right away. I will not go back.

Can't get a late afternoon appointment...either all their patients are retired or can take a day…read moreoff of work...receptionists blame the doctors...

Dr. Capitano at Oly Ortho is the real deal. She's using this newer regenerative technique --…read morelayering red blood cells on top of the platelets -- and she didn't just tell me to trust her on it, she actually backed it up with research and showed me real results. Spent a full 40 minutes with me, super clear and direct the whole time, and she actually gets h-EDS, which honestly isn't a given. She goes to conferences every single year too. Not because she has to -- because she wants to keep learning. That's rare and I love it. Adding her to my treatment team, and my husband's too!

Dr. Andrew Manista, along with his PA Amanda Cho at Olympia Orthopaedic Associates PLLC, performed…read morea 3-level cervical fusion on May 7th, and it gave me my life back. I had severe degenerative disc disease with widespread disc collapse, herniations, bulging discs, and constant nerve pain radiating down my arms that made daily life extremely difficult. I had not slept normally in years. My experience at the Olympia Orthopedics Spine Center was excellent. The process was highly efficient, well-organized, and compassionate. The nurses were especially kind, calm, and incredibly reassuring. Dr. Manista was at my bedside I woke up in recovery, sitting with me, smiling with confidence, and making sure I was fully awake and stable before leaving. He even made a light comment about restoring alignment and giving me a little height back--which turned out to be true! On the drive home, I already noticed I could move my arm and shoulder more freely, and the constant nerve pain that had been radiating down my arms was gone. What a life-altering moment!! Dr Manista's post-operative surgical summary was extremely detailed, and walked me through the entire procedure, including decompression, discectomies, and stabilization. It was clear, precise, and reassuring. Ten days later, I feel fantastic! My range of motion is already remarkable. Rather than losing mobility, I've already gained function and mobility in my neck--it's truly amazing! I cannot recommend Dr. Manista, Amanda Cho, and the entire team highly enough. Thank you for the life-changing care. Best regards, Laura

Great office staff. Dr may is a great doctor. So very engaging and truly concerned. On time tooread more

Great surgeon and doctor. He did all of my hand surgeries and I haven't had any problems since…read morethen. I will definitely go back to him if I need to.

Dr Lin did a full shoulder replacement and it's been life changing! Although still early in my…read morehealing journey I am functioning better than I have in years. The medical team was exceptional! My after care and recovery support with PT has been phenomenal. I have nothing but the highest of praise. Dr Lin is not your average "surgeon" he is invested in your best outcome and his bedside manner and follow through gives a great sense of safety when you're feeling your most vulnerable. I highly recommend.

Dr Peter Kung, I had a shoulder replacement about seven years ago (performed by you). It has…read morefailed. Why did it fail? How do I take care of it until I am able to see another surgeon? I no longer live in there area so I requested a phone appointment. Your staff said you do not do phone appointments; I would have to come in. I sent you a copy of my x-ray from Slocum along with a letter so why do I need to come in? I am posting this publicly in hopes of getting some help from Dr. Peter Kung.

After a car accident I was referred to this clinic for follow up. The referral was sent on 11/13. I…read morefollowed up multiple times. The first week I called I was told it was being referred to the spinal specialist and they would need to review it so they could schedule me. I called back the next week and was told they still had not reviewed it but they would send another message. I called the following week and was told it was still being reviewed but they would send an urgent message and I would hear back with 24 hours. I called back the next day and was told it takes 48 hours for a response to an urgent message. I called back the next week and they said they still did not have it. I called back again the following week and was told "Oh it's been accepted we can schedule you now". We scheduled for two weeks out. The next day I got a call saying that was an accident that I shouldn't have been scheduled because it had not been reviewed yet and they needed to cancel the appointment. Today I finally got a call saying we need to refer you to someone else. So it took 5 weeks for them to tell me that they need to send me somewhere else. Meanwhile I'm in pain and doing what I can to alleviate it. The administrative process is awful. People should not have e to wait 5 weeks for a case to be accepted or referred out. On top of that no one at the office even knew what was going on as I was given several different messages.

The doctors really don't care about patients unless you are bad enough to have surgery. I suffered…read morea broken bone (the bone was broken with a chipped off piece) and possible fracture in my wrist. My (good) doctor wanted a ct scan to see the extent of the injury and all Dr. Komatsu did was another x-ray that showed the same thing I knew before and said I was healing. How would he know?? He never did the ct scan to see the damage, not to mention it took over a month for an appointment. This is my second bad experience with them. He just didn't care in the 10 minute appt I had talking to him. He didn't listen to what I was saying, I felt invisible. He showed me the brace I needed on Amazon so I could buy one!! Then he referred physical therapy so I could get a wrist brace from them and they don't even do that! It's like he wanted me to be someone else's problem. Don't waste your time with this place. So now I have a broken wrist and have no idea what to do...if I could give zero stars I would.

This facility provided tremendous care for me during a knee injury. Dr. Masini and PA Looez are…read moresuper clinicians. They listen and they clearly communicate with me. They answer all of my questions. The office staff were wonderful and deeply supportive in helping me navigate the surgery and insurance process as well as MRI. I could not ask for a better team of medical professionals.

Had an appointment for bursitis. Arrived 5 minutes early checked in . Was greeted with a positive…read moreand have a seat. Half hour later I have to check in again and the receptionist who could see me for that half hour said the computers didn't work so it didn't tell the back I was here. I see the dr and he wants to use compression on my elbow -I tell him I have a sleeve at home but it's too big . He says oh we have one to give you here that is the right size. They take me back to a closet and then I wait and then they say we don't have any compression sleeves. The lack of organization at this clinic is pathetic. If the computer glitches then attend to your clients manually rather than just sit there. Dr doesn't know what supplies they have so there is little communication. I hope they can get their act together and establish a caring clinic. I felt like I didn't matter here.

At the end of April I broke my hand and was referred to Rainier Orthopedic Institute to determine…read moreif I needed surgery or not and for a treatment plan. Since then I've been in twice and I've had a great experience! The office staff I've encountered has always been nice. Wait times have never been rough for me, both in the lobby to be taken back and then when needing to get x-rays. I have been seeing Dr. Kevin D. He's been really personable and kind throughout my experience! Overall this has been a great office to help me throughout the healing journey for my hand.

I don't usually write reviews for medical places unless something really stands out, but Rainier…read moreOrthopedic Institute genuinely impressed me. They saw my brother for a broken femur, which is obviously not a small thing, and from the moment we were there, the care felt different. The provider who saw him took her time, didn't rush through anything, and actually answered all of our questions in a way that made sense. You could tell she cared, not just about the injury, but about him as a person going through it. Same goes for her medical assistant. Super kind, attentive, and just easy to talk to. It didn't feel cold or clinical the way some places do. It felt like they actually wanted to make sure we understood everything and felt supported. Honestly, after seeing how they handled his care, I've been seriously considering switching my own care over to them. That says a lot coming from someone who's pretty particular about where I go. If you're dealing with anything orthopedic-related and want a team that actually listens and treats you like a human, I would absolutely recommend them.

I have had TWO referrals at Renton office near VMC with different providers at the end of December…read more2025. Only one person has called me back, however, she didn't actually make the appointment. She was supposed to call me back, I believe she was looking for a sooner one. (I actually had that appointment penciled in!) Not a word. I agree, I should follow up as well, but I have had a devastating month and have failed to "follow up" on a few things. If someone is going to be making suggestions as to best treat my spine, I want to get not only 2, but 3 opinions! The other is lined up just fine, completely different facility. They called me right away. Now it will be months before I can get into Proliance. It was actually down the same week, two days before the one at the other place. My phone updated and I lost many notifications and appointments, but it was definitely down! Now they have no record of it. Just great.

I've been to Proliance many times over the years, both as a patient and as a caretaker. I primarily…read morevisit the Renton location, but I've also been to the Tukwila urgent care. The biggest plus, honestly, is convenience -- it's very close to my house. Beyond location, the experience really depends on which provider you see. Some have been genuinely impressive, while others appear not to be keeping up with modern techniques. Recently, I had a consultation for shoulder surgery, and the procedure recommended by a Proliance surgeon was later described as "antiquated" by two other surgeons. Even my physical therapist pulled up NIH recommendations to show me how starkly different (and outdated) the proposed approach was. I understand that professionals can have differing opinions, but this was shocking and significantly undermined my confidence in their surgeons as a whole. Additionally, their lack of a modern patient portal is frustrating and, frankly, unacceptable in 2026. They do not use widely adopted systems like MyChart and do not participate in Share Everywhere, which makes it unnecessarily difficult to share medical records with other providers, such as a PCP or specialists for second opinions. It also makes it difficult to ask follow up questions or communicate with your provider. Convenient location aside, the variability in care quality and outdated systems make it hard to recommend Proliance.

In LA, if a business doesn't have reviews, or has few reviews, it means something is wrong with…read moreit. In Tacoma, it just means a true Yelper hasn't visited yet! My fiancee is stationed at JBLM and needs to continue his PT. He called this place after finding this place through his insurance he gave them a call and interrogated them, which is his standard procedure. His first impression? The receptionist picked up and sounded confident, a plus in his books. Well the result of that call is that he became a patient! He has been here about 6 times. He comes in, signs in and doesn't even get a chance to sit down as they already call him in! The only person who is ever in the waiting room for more than 2 minutes is me! I've seen multiple different patients come in and they are all treated the same. The ladies are kind and courtesy and have a bond with each patient. They are even kind to me, offering me coffee on some days. And they spend about 1.5 hours with my fiancee, who is recovering from a rotator cuff surgery. They give him a heated massage in the beginning and towards the end make him do exercises in their exercise room, which has a couple of flat beds, weights, a lat pull down machine, stair stepper, treadmill and other equipment. They take therapy seriously! Parking is a breeze, restrooms don't need keys, scheduling is simple. I and he have no conplaints about this place. They even have a fresh newspaper and ample magazines! I truly hope more people come to this office. Be on the lookout for his review!

Painful right shoulder rehab - Left knee replacement surgery rehab - Major right rotator cuff…read moresurgery rehab . . . I have went through two extended injury rehabs and currently about half way through the third, rotator cuff surgery, with these wonderful people. I have spent a lot of time with, and gotten to know, all of the three PTs and the support staff. Every one of them actually care about my success and treat me like was the most important patient they have. Truth be told, I'm just another burned out 76 year old has been athlete who used up his body in his youth. I have no regrets, and I seriously recommend you consider these professionals for your needs! Cameron, Maria, and Brittany REALLY know their stuff. Each one has been a blessing for me.