Quality has really gone down the past few years- hardly any beef put in the burrito- chips are cold- Staff aren't trained on the register- not enough staff to navigate food making , check out and to go orders read more

I've eaten here three times. A burrito each time. Literally the most overly salty, flavorless, disgusting burrito I've ever eaten in my life. Shame on me for wasting my money and time and torturing myself to eat this garbage three times. Makes me squirm every time I reminisce the foul flavors in my mouth. The staff works hard and is really nice though. I feel bad for them having to serve such terrible food. read more

Dirty. There were no clean tables upon arrival and it wasn't that busy. I cleaned my own table. We were ther 20 minutes and still no one cleaned tables. Food on floor. Bad manager! read more

It has been a very long time since I had been to a free birds. The last time was in Houston. So I was a bit disoriented w the menu etc. The person who assembled my order was very pleasant and helpful. She helped me assemble a top quality burrito. I ordered the monster and it was definitely a beast. I ordered cilantro lime rice which had a great flavor. Also in my burrito I had steak refried beans shred cheese lettuce steak pico etc. it was very filling it was ordered in a way cafeteria style. I got the chip and drink combo add on. The cheese had a rich spicy slightly smoky flavor. You could also order salsa or guac The hot sauce was strong but pretty flavorful. It helped my burrito. I was smart I didn't add much. There was a great fountain drink selection there. I would say a great value both in food atmosphere and pleasant staff. All in all a great success here. read more

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Long wait for a non busy restaurant and the chicken was raw in my burrito! Will not be coming back.

best service! more options than chipotle! they have cauliflower rice! the food looks perfect!!!

Food is good. People are nice. Very helpful in making suggestions. I've become quite a fan. read more

Watched a girl scratch her face, open boxes, and not change her gloves before making a customers burrito.

Use to like going here. Today, food didn't taste and the place was really dirty. Like not cleaned in a long time dirty. Won't go back.

amazing customer service and quality food 11/10 recommend. I walked in and got my order within 10 minutes so also absolutely amazing if you are looking for fast easy and delicious food. read more

Unfortunately, they got rid of the Impossible meat substitute and now only have a vegetarian chorizo. It is OK, but I wouldn't go out my way for it. I wish they would bring back the old Impossible protein. It was worth going out of my way. read more

Went here for dinner for the first time the other night after ONLY ever trying Chipotle. Everyone has always told me that Freebirds was better, but I just had to see for myself. First of all, when you walk in, the employees are very friendly and enthusiastic greeters. It is the same concept of Chipotle as ordering through the line, just a little more overwhelming​ with the abundance of toppings! You can choose from a burrito, bowl, salad, nachos, quesadillas...then decide on beans, rice, proteins, toppings, etc. I loved that they offered Mexican​ rice here, unlike Chipotle, AND they serve two types of chicken (white and dark meat). Cilantro is also one of the toppings! I ordered the exact same thing I​ get at Chipotle to compare the two (bowl with cilantro lime rice, no beans, white meat chicken, corn salsa, pico de gallo, lettuce, PLUS cilantro), and let me say, this bowl was definitely delicious. It has more of a fresh/healthy flavor and was a few cents cheaper than its competitor. Overall​, this was a great experience- clean interior, kind employees, and delicious food. I still am partial to Chipotle (we have a tight bond), but will definitely be returning here! read more

Freebirds World Burrito - Yum- bowl with cilantro lime rice, no beans, white meat chicken, corn salsa, cilantro, pico, lettuce - Mexican Near Me - Waco, Texas

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Staff are always polite and the food is always good and fast. Never had a bad experience here and i've been going here for about 4 years on a consistent basis. read more

First off, I fucking love Freebirds. Ok I don't love it, but I fucking like the shit out of it! Dined here for lunch today, about the 10th time, yeah I travel often so what? Sue me. This Freebirds isn't going to be rated as my highest location I've eaten at before. But that doesn't mean it's bad. I got a chicken bowl, toppings of my choice, and it's was extremely delicious. Chips and salsa of course, queso is amazing but I'm trying to cut calories, beach season is upon us. The only reason I scored 4 stars is because the salsa with the chips tasted like salsa water, actually very disappointing for someone who doesn't really give a shit about any type of food. It was just very watery tasting and well I'll just get the queso next time. Also all these irresponsible yelpers giving this place 1 star reviews, they are not to be trusted. These are the people that ask to speak to a manager. You do not like these people. But you will like this Freebirds. Hopefully. 4/5 read more

First and last time here, not too impressed at all. The food wasn't too good and rather expensive for us. They seem to have a steady flow of patrons but it's just not to our taste. read more

Freebirds World Burrito - Freebirds Signage - Mexican Near Me - Waco, Texas

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We ordered curbside and had a little hiccup with the site timing out like 4 times so the sauce was messed up on mine. Chris and his employee made it right. Will be going in person in the future to make all of our lives easier. Thanks guys! See y'all around! read more

The staff is very friendly and polite. The store is very clean every visit and we go once a week as a family. I like the decor and layout. The food is delicious and way better than chipotle! read more

A couple of months ago, this would have been 5 stars. Now...the rice was completely undercooked and under seasoned. Really unimpressed. Also, there's an entirely new staff now? Again?? This is like the 3rd or 4th time this year that there's been an entirely new crew. What's going on? There's no consistency here. read more

My first experience with Freebird was a mixed bag of "Great food!" and "What the heck just happened?" The food? Excellent flavor. Great selection of ingredients and portion sizes. This is kind of a cross between Subway/Taco Bell/Hard Rock Cafe for people with a little extra disposable income. Not just terribly expensive but I paid $20 for a small burrito, nachos w/ carnitas and two drinks. The quality is there though. It is a cafeteria style build your own plate type service. Did I mentioned that the food was pretty darn good? It is. Now for the "What the heck...." part. When you get out of your car the music hits you. You walk in and it is just chaos. That might be just SLIGHTLY exaggerated...but only slightly. At the line you are shoulder to shoulder with customers talking to servers that are shoulder to shoulder and everyone is shouting over loud music. All while trying to pick from 4 sizes, 4 tortillas, 5 varieties and 32 additional ingredients. For someone that likes to be thoughtful about what he orders, that was tough. Not to mention I'm partially deaf so I just started telling the first person that looked at me what I wanted. I gave it a 4 star for the food because that is what I know. I rate the food and not the experience because I'm a fat old curmudgeon that doesn't fit the demographic of this place. The food was great though. read more

Freebirds World Burrito - Mexican Near Me - Waco, Texas

Oh freebirds, it's been way too long! You can't go wrong at a place where you pick the ingredients! Yum yum! The staff is super friendly here and the lunch rush isn't outrageous! read more

Ordered the Tempeh as a protein. Turns out it's only about 30% tempeh and 70% squash, tomatoes and onions. If you order meat you get 100% but they won't serve you 100% tempeh. Ripoff. read more

Freebirds World Burrito - No tempeh to be found. Had this been a beef it would be loaded. Ripoff for Vegetarians - Mexican Near Me - Waco, Texas

W e ordered online "contactless delivery". no parking for contactless delivery but the online form said describe the vehicle and pull up and they will deliver. so we pulled up and waited. Finally called and they said ok be right out. Waited a few more minutes and they got brought it ou t and said he couldn't read the Vehicle description so asked my name which was on the order. We ate I n the parking lot and the food was COLD. Nothing was hot or even warm. I had a bowl my husband had a burrito. I would not recommend the contactless or online delivery. I'm guessing it's made as soon as the order is placed and they don't have a warmer to keep it warm. read more

i don't ever leave reviews but i think it's important for people to know when a restaurant is serving raw meat, chicken to be exact. this is dangerous and down right careless. there were several pieces of raw chicken in my bowl. i confronted the GM about it and he blamed it on the grill cook immediately, at least twice in his apology - ultimately, it is the responsibility of the GM himself, not his grill cook. on top of that i was only given a partial refund for my order which i thought was cheap and ridiculous. to make matters worse the restaurant smelled dirty. they desperately need to make some changes and retraining asap. serving raw chicken to the pubic, esp children who may have eaten here that today, is simply wrong and embarrassing on their part. read more

Ordered the steak burrito with extra meat, rice and beans. I got a massive amount of rice and beans and very little meat. If that was extra, there must be no meat on the a regular burrito. Not worth the money. read more

Food was given to me cold, was too little, and was delivered MUCH too late. Makes me never want to order from any free birds again

Same experience every time I've been here, so that's not necessarily a good or a bad thing. The staff is just there to make your burrito and they want you to make it as quick as possible so they can get back to talking to their friends. read more

Chipotle on delicious steroids. I was pretty grumpy walking in here when my boyfriend (a huge burrito fan) said he had to eat here at least once before heading back to Cincinnati, where Freebirds has yet to make an impact. I don't really like any type of taco/burrito/etc., so I just got a hybrid burrito while my boyfriend got the Freebird sized meal with chips & queso. Portions are huge... even for the hybrid size. Ummmm wtf. First of all, +1 for originally; I love the choice between cilantro & spanish rice. Refried beans is also an option here (not at chipotle). Best part was the queso. oh my gosh queso. Freebirds queso has a nice kick to it; sooooo much better than qdoba. Definitely a must try--it even converted non-burrito lovers like me. Only thing is the price--a little pricey, yet still worth it for the quality of food. tl;dr big portions, yummy options (refried beans!) queso is freaking deliciously cheesy with a nice kick. read more

Recently had the worst catering experience ever waiting almost 2 hours past the promised delivery time, would give 0 stars if possible.

I understand catering for 400 people is difficult. But if you can't fill the order, don't take the order. Our catering was 1.5 hours late and the chips and cookie were just free in the bag. The food every was cold and every burrito was mostly rice with almost no meat. I normally like freebirds but this location was just awful. read more

The best burritos!!!! The nachos to me are the best smoking. They're so loyal. Your not a customer you're a guest at freebird. I'd rather be a guest than a customer. read more

10 min wait for Spanish rice. No thanks. I left. Eat at Freebirds in Austin all the time and have never had this happen. Poor management. Staff agreed they wouldn't eat the cilantro rice either. read more

Hybird was the perfect size for me!... customer service was amazing!!! ...LOVED my spicy chicken burrito! This is gonna be a friend stop for me. Yum! read more

Hubby and I are regulars here and we love it because: *Vegetarian options--their refried beans are delish, and you can get guac or sour cream no charge with the veggie option. The food always tastes fresh and you can never go wrong with adding cilantro. *Staff and management are nothing short of awesome. Always friendly and make us feel welcome :) I like how they are not pretentious about hiring employees with ink or their own sense of personal style--goes quite well with the theme of "free" hehe. *The cilantro rice....omg I wish I could take large barrels of this home with me. Same goes for their salsa and queso. Seriously...large barrels of that too. *You can order online and have it ready to pick up on busy evenings. There is also the fantastic Freebirds Fanatics reward card...get 10 points and BAM, free burrito or bowl! Who doesn't enjoy getting a free meal every now and then for being a loyal customer---NO ONE, that's who! So stop reading and go get an amazing burrito, taco, or bowl already gahhh! read more

So amazing! When I said I needed to be gluten free they washed hands, used separate utensils, handed me a menu with gluten and some other allergies clearly marked. They were obviously knowledge and very considerate. Might be the best gluten-free experience I've ever had - AND the food is amazing! It's a fun place too. The decor will probably give you topics to discuss while you eat. LOL. Super great experience. read more

Understand, I am a burrito/taco junkie. Carnitas all the way. Love that they have online ordering & I'm a sucker for a rewards card. Good addition to Waco. read more

First timer right this right now, food going down as I type. I must say the food is filling. Got a freebird steak burrito, 5/10 . It's okay, American Mexican i guess you could call it. Not bashing them, if you like chipotle this would be better to me. They got the orange Spanish rice, I'm sure it's not like grandma made it, but it's pretty good . read more

Being new to Texas, the manager took the time to explain the options of burritos and gave us free samples. The staff was extremely polite and the restaurant was very clean. We were amazed at the freshness and wonderful flavors. This is a top-notch place to eat amazing burritos. read more

I was pretty impressed with this place. The food was hot and fresh, they worked fast (ordered on Waitr- originally said 43 minute delivery time, but had it in hand less than half an hour). The food was good. Flavor was def there. This is not a traditional Mexican food type place- comparable to Chipotle (which is what we were wanting). Honestly I think it's better than Chipotle - we'll be back. Thanks! read more

Y'all, this shit is disgusting, sauces in the condiment bar was expired and spoiled, rice wasn't nowhere near cooked and my wife and i ordered the beyond meat and it tasted like rubber. as well as one of the employees had a nasty attitude and no one else said anything to her about it.Literally don't understand the hype to this place, never again at this shitty place. read more

Great food, fun atmosphere, friendly servers. I've been a few times already, and I'm never disappointed. +1 - All the main choices of meat and veggies are delicious. (steak, carnitas, chicken and vegetarian) - There are so many options to dress up your burrito (or bowl, taco, quesadilla) with different types of rice, beans, salsas, quesos and veggies. - The burritos come in different sizes from small to SUPER MONSTER, they can meet any appetite! read more