It's beautiful... and that's the most appropriate comment I will type…read more
My husband and I met Joseph in August of 2024 to plan our daughter's quinceanera that just took place on May 9th 2026. We went over the contract thoroughly, eventually deciding that we would bring our own vendors (taquero, DJ, photographer, baker, event decorator, and 360 photo booth), as I have known many of these people for years and have an established, trusting relationship with most of them. Joseph said that was perfectly fine, the only service that we had to use from his side was the bartender, which my husband and I understood. During this meeting we also met his assistant Patty and were told that she would also be helping us through this process, but that he was always available, and we would have his complete attention the week of and leading to the day of our daughter's celebration.
Part of our contract states that we were able to bring the supplies/decor/spirits to the venue the week of the quince. So, on May 4th, my family and I filled the event room with the decorations et al, that we would be using for the following Saturday, the 9th. Every single day, Monday through Friday that week, my mom and I were at the venue, sorting through boxes, opening packages, putting the cake table pieces together, setting up the candy bar, making sure that when the day of came, everything would be organized and ready for the staff to take out to decorate. Friday afternoon (5/8) we met with Patty to clarify all of this.
But first let me elaborate a bit more...
My family and I had informed Joseph and Patty that we would be bringing some salads, fruit/vegetable platters, and items for a nacho bar that would need to be set up before we arrived. Joseph explained that he did not have enough staff to help with that (8 people doing various jobs, still unsure of what) and that either myself or a friend/family member would need to come and get this ready because he could not accommodate this. We were so grateful that our BAKER, who is not employed by the venue, was able to help with this since she was also arriving early to bring the desserts for the cake table. More on that in a minute.
When we arrived at the venue the day of the quince, it looked beautiful, the tables looked ready, centerpieces, runners, etc. then I started noticing that there was so much more missing, and my guests were already walking into the party space.
For starters, I did not see hardly any staff in the party area and Patty was unfortunately running around like a madman. She was feverishly trying to set up the luminaries and LED pillars we had brought for the garden walkway. I also noticed that the fruit/veggie/nacho bar table was not set up. I ended up rushing to the clubhouse where all of this was being stored and took everything out of the refrigerator myself. I encountered a staff member on the way back who said to me, "Oh are you the mom? Oh let me know what you need help with." My mind was absolutely boggled. Did my family and I NOT just spend the entire week here and leave detailed instructions? And then...
While carrying said fruit/vegetable trays, I walked by the tables to notice that there were not any "reserved" signs placed. We had asked for two tables to be held for the immediate family. I had mentioned this to one of the staff, I believe Lily (she was very lovely) and said she would get right on it. About 10 minutes later I saw that the signs were there, but what I learned the following week was that one of the tables already had guests sitting at it and they were promptly asked to move to another table. Sigh... And then...
Once my husband and I were able to catch our breath, we grabbed a quick drink. Jason was our bartender, very kind and solid drinks. While we were at the bar, Joseph came up to talk to us, telling Jason that someone got sick in the bathroom and that he had to stop serving hard alcohol for an hour. Mind you, the bar has only been open about forty-five minutes, and no one has had any shots or is intoxicated. We all disagreed with this but had to oblige. By this time, we were falling behind schedule and had to do the main entrance. Then I realized that I had not seen my daughter in almost two hours, the sun was starting to set, and we did not take any pictures with her in this beautiful space because we had to do the jobs that we had hired this venue for.
In the end:
No pictures with our daughter in this space that cost half our budget
Staff enjoyed our taquero without checking to make sure all of our guests had eaten
Saw photos of Joseph and his staff enjoying our 360 photo booth
Learned that 80% of my vendors experienced an unpleasant encounter with Joseph
My guests were unsatisfied with parking/golf cart availability
Not enough restroom signage
Reports from vendors state as of 2pm, tablecloths weren't even on the tables.