Disgusting experience. After several years of patronizing this business, we will NOT be returning to the 'new' FRED'S UP NORTH DINING. The past several visits have left us wondering who would leave a 5 star rating. Since FRED'S moved into their new location earlier this year, the service and wait staff have earned themselves a 1-star rating, in our opinions. Upon entering, the waitresses (who were pretending to be busy behind their counter), squabbled about which one of them would lead us to a table. That should have been our clue to leave right then. The waiter took our order, brought our drinks but never returned to ask if we would like a refill on our drinks, nor did he return to bring our food. Several different times, waitresses were overheard to question whose food plates were waiting to be delivered to other customers' tables. No doubt, those customers' plates were now cold, or luke-warm at best.
After 30 minutes of waiting for our food, not a single waitress had even come by our tables to ask if we would like a refill on our drinks. At that point, we decided we'd waited long enough to get our food and were tired of being ignored. When we went to the cash register to pay for our two cups of coffee, we informed her that we would not be paying for the 2 omelets - that were never served. The 'waitress' who came up to the register informed us that she couldn't access our order tab as the order had been taken by another of the wait staff. When that waiter didn't/wouldn't come up to the cash register, 'waitress' #1 returned and told us we owed $6.75 for our two cups of coffee. A customer, who had been sitting at the counter near the cash register, and had overheard our complaint, spoke up and told the waitress that she shouldn't even have charged us for our drinks. At which point, she shut the cash register drawer and told us, with an 'attitude', there would be "no charge". We wished them a good day and left. As this was not the first time we encountered poor service and over priced food here, we've decided that we'll not be returning to this establishment. Sadly, FRED's previous location may have been much smaller, but it was a much friendlier and more welcoming place to dine than the new location. And if you don't believe this review, you might want to look at the others who have left 1-star reviews before this one. read more