Jay managed to bring my piano (untuned for 15 years) back to life. Happy with the results and…read morepromise to keep it tuned more regularly in the future!

I inherited a decent, mid-level Kranich and Bach piano and wondered what to do with the instrument…read more Jay listened, gave generously of his time and graciously helped me make a decision in the piano's best interest. He didn't have to take this time ( for once I was concise, so it wasn't a Long call ) but it is So nice to encounter someone who is proficient, professional, considerate and respectful that I felt a strong, positive review was the Least I could offer. Thank You, Jay. If we replace the K&B down the road, we will look forward to working with You. Kind Regards, David

Excellent prompt service with outstanding communication. Highly recommended with clear value.read more

Kentaro worked on our piano that had not been serviced in some time. Scheduling was easy. When…read moreadditional issues were found beyond what we expected, he was clear about what he would do and what it would cost, and he stayed late to complete the work.

We are very happy with the service provided by Jacob at www.bostonpianotuner.com…read moreHe did his best to accommodate our request in a timely manner. He was professional, prompt and most importantly that our piano is sounding beautiful again. Jacob provided a detailed evaluation of the condition of our piano. His pricing is reasonable and transparent compare to quotes we got from other providers. We will definitely use him again and highly recommend Jacob to anyone in need of honest high quality piano services.

Positive experience with Jacob. He tuned our old upright when we were living in Nonantum that we…read morehad bought second hand. He made it sound good which was pretty amazing given how old it was. When we were ready to get something newer we asked him for advice and he spent a lot of effort giving us guidance and his opinion. We ended up with one of the upright Yamaha models and still using Jacob for the tuning. I feel like he really cares about his work.

An electric piano we use for our church services had a key that started sticking. East Cambridge…read morewas the second place I called, recommended by another shop who didn't really want to look at it. I almost tried to take it apart myself after watching YouTube videos that said it's usually just dust inside, but I'm really glad I didn't. James knew immediately what the problem was just by looking at the keyboard before taking it apart (he could see a slightly bigger gap between that key and the next; something I couldn't see even when he pointed it out). He took it apart and showed me a crack in the key in question. He replaced the key while I waited and it was good as new. It was a very reasonable price as well. He also met me downstairs at the loading dock with a cart and we rode up on the freight elevator. I now have a go-to place if we ever need another repair. Incidentally, he said he sometimes gets people who bring him a box of parts because they took their piano apart after watching YouTube but couldn't fix it or put it back together. James said the problem is hardly ever dust.

My new Yamaha U3 arrived today. Everything about working with East Cambridge Piano has been superb…read more The website is easy to navigate. James Nicoloro answers every question. He kept up with me in email even when he was out of town on business. When I asked what "professionally refurbished" meant, he sent me the website of the refurbisher so I could see the process. So I made the trek from the Cape into Somerville. When you arrive in the showroom, you know that you are in a place where someone knows and cares about pianos. James offered me lots of options, including some pianos that were less expensive. There is no hard sell. I found the piano I had dreamed about. And James gave me a ride back to the subway station. What service! Michael Griffin, recommended by James, brought the piano this morning. It sounds wonderful. James called to make sure all was well. I could not recommend this business more highly. It has been a great experience.

I feel compelled to write a review for Williams Piano Shop, which has been in business since 1927…read more I was helped by Dan, who is a third generation owner. I called one Friday morning at about 11:00 AM and explained to him what type of piano I was looking for. By 3:00 PM that day, he had assembled the piano at his studio, delivered it, and set it up - all for about the price on Amazon. I have never experienced such extraordinary service. And I received a few bonus gifts as well! I don't think you could find better service anywhere! Annie J. ( My daughters purchased pianos on Amazon. They and their husbands had an extraordinarily difficult time assembling them.)

If you enjoy Yamaha pianos, this is the place to be. I was looking for an affordable digital piano…read morefor my apartment and was pleasantly surprised to see the shop containing a great selection of new Yamaha digitals and uprights. Mr. Williams was very patient and considerate as he allowed me to take my time in playing through all the digital pianos for a few hours. He answered all my questions and was friendly to chat with. I eventually landed on the CLP725, and on the same day I purchased the digital piano, he assembled my digital piano in my apartment at no extra cost. I am pleased with my purchase and its very competitive price, and I recommend anyone in search of a Yamaha piano to this piano shop.

The move, the billing, the competence. Can't say enough. Louis knows his duff and is eager to help…read morematch you up with the right piano He is expert in their care.

I called Mr. Gentile to come to Scituate to try to tune an old baby grand piano that hadn't been…read moretuned in many years. He arrived right on time, as scheduled, and proceeded to do an amazing job! He was very pleasant and professional, and I highly recommend him.

Michael did a great job working with a vey old piano that has been in my family for generations. I…read moreappreciated his knowledge and his insights as to how best work with it.

Just reiterating what everyone else said here- Michael was extremely responsive and prompt in…read moretuning my very old and very out-of-tune Craigslist piano. The price was perfect as well, and my previously not-playable piano is now used almost everyday. Highly recommend for prompt and perfect service!

Had a very nice exchange and series of conversations with Natan from Falcetti which lead to a…read morepurchase. Highly recommend.

An experience of high quality from start to finish. Having visited a number of show-rooms in…read moreseveral states on my piano search, I feel that Falcetti's provided excellent service that I cannot help but recommend to others. Here is why. *Pre-Purchase* The instruments in Falcetti Pianos showroom are in consistently excellent regulation, voicing and tuning (this consistency is not present in other showrooms I visited in various states). Making an appointment was easy and once there I was able to take my time with the instruments, alone in the showroom. On his own initiative, Conner even turned off the AC to create a listening environment to get to know each instrument's nuance. The opportunity to really LISTEN this way is itself worth the price of entry. I found the staff at Falcettis to be more like resources and less like sales-people: they gave me generous time and space to get to know the instruments without any sort of pressure. When I had questions, Conner and Jake were quite knowledgeable, and I feel I learned from them. *Purchase* When I found a pre-owned instrument with which I feel in love, I was offered the opportunity to place a fully refundable deposit to hold the instrument while I visited other showrooms and played other pianos. Again, no pressure. Once I was certain that this instrument was for me, Conner was extremely helpful not just in arranging the purchase but also in helping me source an artist bench at an incredible price, arranging to move my current instrument at no additional cost and arranging a tech to come and re-install a Dampp-Chaser humidity system (that we use as a sort of humidity insurance along with ambient humidification) at no additional cost. At each turn, I was met with generosity and a helpfulness that turned what could easily have become a cumbersome, complex process with many moving parts into something that was, simply, easy. *Move* The moving team communicated in a timely way, was timely (they completed their work ahead of schedule) and, again, made the entire operation easy. Omar, Falcetti's tech who came to reinstall the humidity system on the new instrument was excellent. Timely, did excellent work. A pleasure to work with him. Overall: I am so happy, and thankful, to start what I am certain will be a long-term relationship with Falcetti Pianos.

Perfect price and service. He fixed up our 100 year old grand piano and brought back into shape…read moreafter a big move. Easy and personable.

For $200, he tuned my 1882 Steinway with efficiency and accuracy, answering questions I had about…read moremaintenance and repair needs.

I highly recommend M. Steinert & Sons. I just purchased my first piano for beginners. Vivian and…read moreBrandon were extremely helpful during the entire process. You can tell they are very passionate about music and they know their stuff. Vivian helped me choose the perfect piano for exactly what I wanted. Brandon helped me bring and load my items to my car. And Vivian was so kind to share some music books with me to take home. I got a great deal too because of their moving sale. If only learning how to play the piano was as easy as working with them.

In January 2019, I had the pleasure of meeting Steinway Consultant Michael Murphy at M. Steinert…read moreand Sons. He helped me select a digital Roland piano that met all my needs. We spent the better part of an hour going over a variety of options and educating m on acoustic and digital pianos. We then worked out a convenient delivery date and the removal of my old acoustic upright. The delivery guys were great, clean and efficient. Post-sale, I had a mishap with the headphones provided and Michael replaced immediately without question. If you're in the market for a piano, I'd recommend M. Steinert and Sons and grabbing Michael for assistance.