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    Fred's Piano Service

    4.2 (5 reviews)
    Open 9:00 am - 5:00 pm

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    Services - Fred's Piano Service

    Piano maintenance

    Piano moving

    Piano repair

    3 More Services

    Piano restoration

    Piano tuning

    Piano voicing and regulation

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    5 years ago

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    East Cambridge Piano - James Nicoloro Owner

    East Cambridge Piano

    (25 reviews)

    An electric piano we use for our church services had a key that started sticking. East Cambridge…read morewas the second place I called, recommended by another shop who didn't really want to look at it. I almost tried to take it apart myself after watching YouTube videos that said it's usually just dust inside, but I'm really glad I didn't. James knew immediately what the problem was just by looking at the keyboard before taking it apart (he could see a slightly bigger gap between that key and the next; something I couldn't see even when he pointed it out). He took it apart and showed me a crack in the key in question. He replaced the key while I waited and it was good as new. It was a very reasonable price as well. He also met me downstairs at the loading dock with a cart and we rode up on the freight elevator. I now have a go-to place if we ever need another repair. Incidentally, he said he sometimes gets people who bring him a box of parts because they took their piano apart after watching YouTube but couldn't fix it or put it back together. James said the problem is hardly ever dust.

    My new Yamaha U3 arrived today. Everything about working with East Cambridge Piano has been superb…read more The website is easy to navigate. James Nicoloro answers every question. He kept up with me in email even when he was out of town on business. When I asked what "professionally refurbished" meant, he sent me the website of the refurbisher so I could see the process. So I made the trek from the Cape into Somerville. When you arrive in the showroom, you know that you are in a place where someone knows and cares about pianos. James offered me lots of options, including some pianos that were less expensive. There is no hard sell. I found the piano I had dreamed about. And James gave me a ride back to the subway station. What service! Michael Griffin, recommended by James, brought the piano this morning. It sounds wonderful. James called to make sure all was well. I could not recommend this business more highly. It has been a great experience.

    Falcetti Pianos

    Falcetti Pianos

    (9 reviews)

    Had a very nice exchange and series of conversations with Natan from Falcetti which lead to a…read morepurchase. Highly recommend.

    An experience of high quality from start to finish. Having visited a number of show-rooms in…read moreseveral states on my piano search, I feel that Falcetti's provided excellent service that I cannot help but recommend to others. Here is why. *Pre-Purchase* The instruments in Falcetti Pianos showroom are in consistently excellent regulation, voicing and tuning (this consistency is not present in other showrooms I visited in various states). Making an appointment was easy and once there I was able to take my time with the instruments, alone in the showroom. On his own initiative, Conner even turned off the AC to create a listening environment to get to know each instrument's nuance. The opportunity to really LISTEN this way is itself worth the price of entry. I found the staff at Falcettis to be more like resources and less like sales-people: they gave me generous time and space to get to know the instruments without any sort of pressure. When I had questions, Conner and Jake were quite knowledgeable, and I feel I learned from them. *Purchase* When I found a pre-owned instrument with which I feel in love, I was offered the opportunity to place a fully refundable deposit to hold the instrument while I visited other showrooms and played other pianos. Again, no pressure. Once I was certain that this instrument was for me, Conner was extremely helpful not just in arranging the purchase but also in helping me source an artist bench at an incredible price, arranging to move my current instrument at no additional cost and arranging a tech to come and re-install a Dampp-Chaser humidity system (that we use as a sort of humidity insurance along with ambient humidification) at no additional cost. At each turn, I was met with generosity and a helpfulness that turned what could easily have become a cumbersome, complex process with many moving parts into something that was, simply, easy. *Move* The moving team communicated in a timely way, was timely (they completed their work ahead of schedule) and, again, made the entire operation easy. Omar, Falcetti's tech who came to reinstall the humidity system on the new instrument was excellent. Timely, did excellent work. A pleasure to work with him. Overall: I am so happy, and thankful, to start what I am certain will be a long-term relationship with Falcetti Pianos.

    Fred's Piano Service - pianoservices - Updated May 2026

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