Kentaro came to service/tune my family's neglected heirloom Steinway during the Pandemic. He was…read morecommunicative, thorough and professional. It was super impressive watching him work! I should've posted this review years ago but better late than never.

Excellent prompt service with outstanding communication. Highly recommended with clear value.read more

Wife always wanted one, so I found a free piano through Facebook and found Mr Gentile through a…read morecolleague. I know nothing of pianos so I have to go with anyone who knows anyone. I'm glad I went here.... Mr. Gentile picked up the piano before I got to the place that was giving it away and was at my house before me, ready to get it delivered. In and out he was done in 15 minutes. A few days later he came in to tune it. He voiced some concerns about the model and the keys while educating us on how to take care of it (it was a free piano) and left us with it sounding great. A few month later we had to call him over again to tune it once again as the keys weren't playing properly. He came by and and spent time getting the piano right. This man contacted me soon after saying this piano had been keeping him up at night about it's performance AND that he had found us a replacement..... who does that? Mr. Gentile came by again with an already tuned piano and replaced our previous one... by HIMSELF! I don't know how old he is but this guy is unstoppable. I have a lot of respect for Mr. Gentile's underrated profession and his professionalism. If you need a piano mover or tuner, CALL HIM. The man knows what he is doing and is a charm to boot.

The move, the billing, the competence. Can't say enough. Louis knows his duff and is eager to help…read morematch you up with the right piano He is expert in their care.

Max is AWESOME! He played for our Dementia Friendly Musical Memory Cafe today and was…read moreoutstanding!!! The crowd was fully engaged..tapping their toes & singing along. Highly, highly recommend and we hope he will return for our next event!! Yay Max!

He did piano tuning for us. He was great at it, and clearly loves and is proud of his work!read more

What a fascinating environment... beautiful pianos and keyboards all over the place. It is worth a…read morevisit. I have been at the "Mill" every week for over 6 months for piano lessons. It is such a nice experience. I am learning all the time in so many ways. My motivation to practice and play continues to expand. Everyone is professional, friendly, and knowledgeable. TY

I came across Piano Mill recently from an ad they placed for a piano on Facebook Marketplace…read more Right from the start, I was extremely impressed with my interactions with Eli. It was clear he knew a ton about pianos and went out of his way to not just sell a piano but to make sure the piano I was looking at was a great fit for my needs. Any purchase I make I do a ton of research and Eli was great at patiently answering all of my questions. They even went out of their way to open their store on an off day to accommodate my schedule. Without exception, everyone I dealt with (Eli, Rob, Robbie and the moving crew) were fantastic. Piano Mill has my highest recommendation.

Kris has taken care of my pianos for decades, from a 19th century Steinway upright to my current…read moreone, a 1920 Steinert baby grand. Kris gives the piano its very best sound, treating it like a living being with a unique voice. Their dedication and skills are outstanding!

Kris has taken care of my pianos for years now. They truly understand each instrument's unique…read morevoice and how to keep it singing! They worked on my 1894 Steinway upright for several years and then sold me a wonderful 1921 Steinert baby grand from their private collection. They visit twice a year to keep it singing like an angel. Thank you, Kris!

As a gift, we hired Doug to tune the piano of a relative. The piano had been moved to a new…read moreresidence over a decade ago, and hadn't been tuned since. It sounded 'off' and we knew it was time to have this addressed. I contacted Doug via email giving him specifics on location and piano type and asking for a 'ball park' cost to tune. He replied about an hour later to let me know the usual price to tune is one hundred seventy five dollars, and informed me that if a piano has not been tuned in a very long time, it may require a second tuning to get back into proper pitch. He also made clear if it were in need of repair that would be an additional cost. Prior to tuning, he does an inspection of the instrument to determine the state of hammers, strings and so on after which he is able to give an accurate quote. He also let me know the fee for this inspection and his time is ninety five dollars should we decide at that time to not move forward with the tuning. If we did move forward, the cost of the inspection is included with the tuning fee. We scheduled a time to meet him at our relatives home. He called about a quarter hour before the planned appointment time to let us know he was a little behind schedule, and arrived about 30 minutes later. He was professionally dressed, carrying his tools, wearing a mask. After quick introductions, he headed straight to the piano. There were many questions asked, and he answered them all and seemed to enjoy the conversation. During the inspection he found the piano be 1/2 pitch out of tune and would need to be tuned twice. The first time to correct the pitch and 2 - 3 weeks later, a second tuning to assure accuracy of pitch. During the tuning process, one of the base strings broke. He let us know the cost of a new string is fifty dollars and the cost of installation is seventy five. We ordered a new string through him and he let us know once the string was manufactured and in his hands he would contact us to schedule the install and second tuning. The entire process took about one hour. As he came to us, the round trip, plus work done, was around 3 hours of his time. Playing the piano after that first tuning was a huge improvement. After about six weeks of not hearing from Doug, I sent him an email asking if the new string was in hand, would he please give a call when convenient to schedule the install. He responded within 4 hours (on New Years Day) and called next day to schedule. We were not present during the installation and second tuning, but all went well. Our relative plays for pleasure, not a professional and although the cost to tune a piano twice and install a new string was costly, we feel it is worth the expense. Especially during this time of pandemic, creating moments to enjoy yourself is high on the list of priorities. Doug is a professional businessman, knowledgeable about his chosen career and we are satisfied with his services as rendered.

Doug has tuned my baby grand piano several times with no problem but the last time he tuned it, I…read morenoticed after a few days that the soft pedal was detached from the piano. Since I only play it occasionally, I did not notice it. For some dumb reason, I didn't contact him about it. I recently contacted him to tune it again. After several days, he responded and we set up a day and time. I waited all day for him and he did not show up. I called him and texted him but he never responded. Very very unprofessional and he broke my piano.

What an awesome family business of 4 generations! If you want to buy a preowned piano but don't…read morewant to sacrifice on any quality, this is the best place to go! Mark is extremely knowledgeable, and takes excellent care of his pianos. All the pianos in the showroom looked like new, perfectly rebuilt and reconditioned, played nicely and sounded amazing. Mark has always been patient with all my questions and he completely understands my needs. I never expected the process from start to end to be so smooth and easy. He and his family also handled the delivery super well, thanks to them I was able to play my piano before thanksgiving. I am very grateful and I don't know how to thank Mark enough for everything. If you are looking to find really good quality pianos or simply just in need for a piano technician, Mark is the person you can always trust. - a very happy customer :)

We bought a Yamaha U-3 from him 3 years ago for $5K and said there was not only a buy back program…read morebut also a 5X tuning package ($500) we could purchase at a discount if we did it all in one purchase. We were able to get Mark back to tune the piano this year (2025). It seems like Mark has had some health issues in the family and so we had some problems reaching him in the past 2 years but he is now back and honoring his warranty! Thanks Mark!

We had such a wonderful experience buying our piano here! Both Jake and Ruth were so helpful and…read morekind. We went other stores first, and the experience shopping here was orders of magnitude better. I can't recommend them enough!

Had a very nice exchange and series of conversations with Natan from Falcetti which lead to a…read morepurchase. Highly recommend.

Charles does awesome work and is so helpful. Very informative and professional. He was right on…read moretime and gave a great estimate.*****

From the owner: Pipe Organ Services has proudly served New York, NY, with exceptional pipe organ and piano tuning…read moreservices for five generations. With over 50 years in business and a legacy rooted in generations of organ building, our team brings unmatched expertise and craftsmanship to every project. I, Kerina, represent the fifth generation with over 40 years of hands-on experience in the art and tradition of organ building. Whether it's precise organ tuning, expert electronic repairs, or meticulous cleaning, trust our skilled technicians to provide unparalleled service. Let our heritage and dedication ensure your instrument receives the finest care to stay in perfect harmony.