Very professional and amazing service Highly recommended!…read more I've had piano for a very long time as it was great grandmothers and they took great care with it

I can't believe I'm the first to review on this one. What an awesome company - professional,…read moreprompt, reasonably priced, AND they did a great job tuning up our old piano... what more can I say? 5 stars, all the way!

I am so happy with this service, I heard before from other tuner that my piano can't be tuned and I…read morehad Mr. Edwards few days ago and all 88 keys are perfectly tuned. Thanks for your service.

From the owner: Tuning & repairing all type of the pianos. Concert pitch A440 & custom tuning. Minor repairing at…read moreyour location & no cost.

Excellent prompt service with outstanding communication. Highly recommended with clear value.read more

Kentaro worked on our piano that had not been serviced in some time. Scheduling was easy. When…read moreadditional issues were found beyond what we expected, he was clear about what he would do and what it would cost, and he stayed late to complete the work.

We bought a Yamaha U-3 from him 3 years ago for $5K and said there was not only a buy back program…read morebut also a 5X tuning package ($500) we could purchase at a discount if we did it all in one purchase. We were able to get Mark back to tune the piano this year (2025). It seems like Mark has had some health issues in the family and so we had some problems reaching him in the past 2 years but he is now back and honoring his warranty! Thanks Mark!

What an awesome family business of 4 generations! If you want to buy a preowned piano but don't…read morewant to sacrifice on any quality, this is the best place to go! Mark is extremely knowledgeable, and takes excellent care of his pianos. All the pianos in the showroom looked like new, perfectly rebuilt and reconditioned, played nicely and sounded amazing. Mark has always been patient with all my questions and he completely understands my needs. I never expected the process from start to end to be so smooth and easy. He and his family also handled the delivery super well, thanks to them I was able to play my piano before thanksgiving. I am very grateful and I don't know how to thank Mark enough for everything. If you are looking to find really good quality pianos or simply just in need for a piano technician, Mark is the person you can always trust. - a very happy customer :)

Max is AWESOME! He played for our Dementia Friendly Musical Memory Cafe today and was…read moreoutstanding!!! The crowd was fully engaged..tapping their toes & singing along. Highly, highly recommend and we hope he will return for our next event!! Yay Max!

From the owner: I am a self-taught piano technician with an MIT engineering degree. I have a sensitive ear and…read moreperfect pitch, I take great pride in restoring beautifully crafted instruments. Flexible hours and transparent rates

Kris has taken care of my pianos for years now. They truly understand each instrument's unique…read morevoice and how to keep it singing! They worked on my 1894 Steinway upright for several years and then sold me a wonderful 1921 Steinert baby grand from their private collection. They visit twice a year to keep it singing like an angel. Thank you, Kris!

Kris is the best. We've had them service our piano twice, and the latest time it came out sounding…read morelike a different instrument. Our piano is a family heirloom, and it's played regularly by a proficient pianist. Words cannot fully explain what the improvement in the instrument symbolizes to us. The best I can do is to say that it sounds like it's genuinely happy. Kris is highly recommended and always welcome in our home!

He Lied, Damaged Our Piano, and Never Followed Through…read more We hired All-Pro Piano Movers because we wanted professionals--not the cheapest option, but someone we thought was reputable. That's not what we got. The owner lied to us. He showed up almost two hours late in a trailer, not a professional moving truck. During the move, he and his helper damaged our piano in multiple places: A chipped corner on the top A large visible mark on the side Additional scuffing from over-tightening straps with a winch My wife immediately noticed the damage and pointed it out. I asked him about it, and instead of taking responsibility, he coldly said, "I can take it back." That's not how a professional handles mistakes. Trying to be reasonable, I accepted his offer to come back and fix the damage with stain. He made an appointment--and never showed up. Then he rescheduled, and again, never showed. Just excuses and last-minute texts. This company was unprofessional, unreliable, careless, and dishonest. His service, communication, and punctuality were all terrible. If you're reading this review, I hope it saves you from going through what we did. Follow up - After sharing my honest review based on personal experience with All-Pro Piano Movers, I received the following message from the owner threatening legal action unless I removed or changed it. He accused me of "libel," mentioned an attorney, and warned of a potential lawsuit for "loss of business." To clarify: my review is based on firsthand experience and includes factual observations and personal opinions, both of which are protected under the First Amendment. Massachusetts law also includes anti-SLAPP protections, which are designed to prevent individuals or businesses from using legal threats to silence public feedback. It's worth mentioning that multiple other 1-star reviews describe similar issues--missed appointments, poor communication, and lack of professionalism--which aligns with what I personally experienced. I'm posting this update so others are aware of the kind of response I received. If you've had a similar experience, I encourage you to share it. Consumers have the right to leave honest, accurate reviews without being threatened. Due to character limit, I'm unable to include the full message I received from the business owner. However, I have it saved and can provide it upon request. The message included threats of legal action in response to my honest review.

Edit: Omar felt very bad about the delayed delivery. He…read morefinally drove through snow and delivered the piano close to midnight, after a long day of work. He was kind and understanding of my frustrations and also bundled some piano books for me. It's a 4 star because of the entirety of the experience. Initially, he mentioned to me that the piano was late 90s / early 2000s, but it was a 1988 piano. Which is ok, I'm happy to have a solid piano that'll hopefully last another 20 years. But, in spite of its age, it looks to be beautifully maintained. Original rating: 1 star. Original review: Omar is so personable. I trusted him and sent him 2300 for a p22 piano he said he could deliver to me, knowing my location. 6 weeks later after repeated excuses-- rained out, storage was flooded, health issues-- still no piano. I was so excited for a piano but after repeated disappointments and then getting ghosted on the day he said he'd deliver ( after canceling last minute in me over and over), i can't recommend this business at all. Apparently I will get my money refunded tomorrow but after these repeated broken assurances, I dunno any more. Maybe he's great for folks in MA, but not so great for folks 3 hrs away in NH.

I highly recommend M. Steinert & Sons. I just purchased my first piano for beginners. Vivian and…read moreBrandon were extremely helpful during the entire process. You can tell they are very passionate about music and they know their stuff. Vivian helped me choose the perfect piano for exactly what I wanted. Brandon helped me bring and load my items to my car. And Vivian was so kind to share some music books with me to take home. I got a great deal too because of their moving sale. If only learning how to play the piano was as easy as working with them.

In January 2019, I had the pleasure of meeting Steinway Consultant Michael Murphy at M. Steinert…read moreand Sons. He helped me select a digital Roland piano that met all my needs. We spent the better part of an hour going over a variety of options and educating m on acoustic and digital pianos. We then worked out a convenient delivery date and the removal of my old acoustic upright. The delivery guys were great, clean and efficient. Post-sale, I had a mishap with the headphones provided and Michael replaced immediately without question. If you're in the market for a piano, I'd recommend M. Steinert and Sons and grabbing Michael for assistance.