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    Services - Union Music

    Musical instruments and teachers

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    Example of a very rough neck reset. That tiny strip on the neck is glue. There were pieces of glue all over the guitar as well.
    Robert W.

    Used to be a great store. Bought my first Gibson guitar there a couple years ago. As well as amps, tuners, and had a few setups too. The store has clearly changed since then. Here is why: Took 8 months for them to even look at my guitar after they said they'd see it as soon as they could. Constantly had to call the store so they wouldn't forget to look at my guitar.. two times they told me they lost the paperwork (keep your receipts!!) I was priced at $300 for a neck reset. I was told that was the TOTAL cost besides the strings. Imagine my surprise when I received the guitar and found out they added an extra $88 to the bill for setup. $388 now! Why would they leave that out of the first bill? Not to mention the condition it was in which I've shown in the photos.. The manager was helpful and agreed that the guitar was in bad shape.. but I still had to make even more calls to get something done. I talked to the guitar tech Dan Hunt who did the work and he didn't apologize or even acknowledge he did shoddy work!! Though eventually he agreed to work on it.. Now one of the worst parts of the whole experience was actually talking to the store owner Michele who messaged me after my complaint. She did not apologize or seem sympathetic at all. She continued to defend the guitar tech Dan who doesn't even work for the store! In fact most of our conversation involved her trying to convince me that my bad experience at the store wasn't a big deal at all and that "most people rave" about Dan's work. Her words. Speaking of i finally had enough and told her this was the last time I was doing business with them... Her words? "Good luck". I have emails to prove that. My overall opinion? Finally got the guitar back a few weeks ago and they did a good job covering the ugly marks. However all the stress I went through to have that work done was not worth it at all. If you want to buy a guitar here they have a good selection and the manager is very friendly and helpful (only reason this review isn't a 1 star) If you want a repair done.. go somewhere else. They have outsiders who are not store employees to do repairs and if you have a complaint you have to deal with them. I'll never come back to this place again and the store owner saw to that. Good luck!! -Rob

    Budding musician!

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    5 months ago

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    3 years ago

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    3 years ago

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    Michele B.

    I am so glad we could help you!

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    7 years ago

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    7 years ago

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    Michele B.

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    4 years ago

    Love this store, always get great service whether buying new or getting setups or repairs. Great spot. Highly recommended!!

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    16 years ago

    Fantastic drum lessons that make you feel like a rock star. What more could you ask for?

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    10 years ago

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    5 years ago

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    Michele B.

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    12 years ago

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    15 years ago

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    Review Highlights - Union Music

    Ya know there's something about the service and quality that you get at your GOOD local music store.

    Mentioned in 2 reviews

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    People searched for Musical Instruments & Teachers 302 times last month within 15 miles of this business.

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