In this day & age, it's hard to find businesses whose integrity is stellar. Well, the guys at City…read moreMusic, Leominster MA nailed it with my recent purchase. In Sept 2021, I ordered a Fender Player Mustang PJ bass. Plus I had a trade. We made the deal.The supply chain issues pushed the delivery date out almost 8 months. Marc, the owner went to bat for me after enough of the date changing nonsense and he finally got a real commitment from the Fender Rep. When the bass arrived, Fender charged City an additional $100 because of a price increase. However, City did not pass on the increase to me. That's integrity! City honored our original agreement. Too bad Fender couldn't honor their original deal with City. John Giles did an excellent job chasing Fender, then setting up the bass when it arrived: intonation was perfect! At City Music, I have also worked with Doug ( a great luthier) ; Dan and Jason at the front desk; who have also helped me considerably with non-traditional orders for flatwounds, stereo cabling for Keyboards, and a number of technical issues where their competition would brush you off. City Music is the real deal. They match or beat other prices. Technically superior to their competition, and their business integrity is great!! If you're a serious Musician and you haven't stopped in - then you should! They're great. Craig Smith

Was great place until sold to father and son. If you just need to buy something, fine. But if…read moreyou're looking for lessons, better to go somewhere else. Mistakes in scheduling, lots of conflict and yelling between teachers and staff. The dad has real emotional problems. Quick to lose temper. Was much nicer when the lady owned it.

Erik just finished a long overdue tune up on my 1972 Martin D-28. Absolutely fabulous job. Fret…read moredressing, finish, small crack repairs, tuning machines adjusted. and more. I have only allowed a few to work on this guitar and Erik Grausman is wonderful craftsman. I feel so fortunate to have found him.

From the owner: •Construction, restoration, and repair of all stringed instruments…read more•Master luthier •38 years experience •North Bennet Street School graduate 1992

My son absolutely loves his lessons here. You can feel the passion that James has not only for…read moredrums but teaching and sharing his knowledge. Very supportive instructor. Highly recommend.

I've been a drummer off and on for 10 years. I started taking lessons with James about 3 months…read moreago. All too often, the barrier between learning and not learning can be ones approach to a problem. James provides advice tailored specific to his students' learning style. On many occasions James's advice has altered my approach and has made the process of learning drums easier. Learning is as much of a skill, as the skill you are trying to learn. The saying goes, "practice makes perfect". But practice only makes perfect if you practice correctly. James, through his own personal experience knows what it takes to be a master of drums. He has done it, and he is not afraid to share the tricks of the trade. Take a class with James. He is a top notch musician and a top notch instructor. James lives and breathes drums - this is what he does. If you are ready to learn, there's no better place to be than "The Drum Academy"

Garbage, after getting excited to see bins and bins, endless bins and boxes of records, records all…read morearound the store I slowly came to realize that literally every one is scratched to shit and not worth buying. Then I moved on to receivers and record players... literally everything here looks like it was picked up from the still good shed at the dump. Wasted over and hour to figure that out.

The guitar tech here is a magician-Attention to detail…read more Fixed an Ovation Balladeer with a separating bridge that other places wouldn't touch because of the curved back and special tools. Resurrected my old Les Paul--still looks all banged up but plays better than when it was new....Way better. Can't say enough about this dude. Wow.

Incredible sales folks ! Hard to find items . Prices are better than guitar center . What a neat…read moreplace to hang out and find your next guitar

I went in to buy a new Martin acoustic, but the staff's bored snarkiness made me think they learned…read moretheir social skills in high school, and stopped there. The good news is I bought exactly the guitar I was looking for, the bad news (for them) is that I bought it at a different guitar store that had much better service.

Excellent prompt service with outstanding communication. Highly recommended with clear value.read more

Kentaro worked on our piano that had not been serviced in some time. Scheduling was easy. When…read moreadditional issues were found beyond what we expected, he was clear about what he would do and what it would cost, and he stayed late to complete the work.

David Baker is a very kind man. He is also an excellent luthier. We have not met in person, but I…read morehave sent several students to his shop over the years and they always return with glowing reviews! A few years ago, a friend of mine owned a shop in Easthampton. His name is Ron Midgett. Ron could do any repair, rehair bows, had lots of instruments of good quality for sale at very reasonable prices. But then he retired and moved to Hawaii to grow herbs with his new wife. I spent a lot of time looking around for another similar luthier and was contacted out of the blue by David Baker, who was reaching out to teachers online. We exchanged emails and had a couple phone conversations and I have been sending students to him ever since. I can't think of a nicer guy to have service my violins!

My repair work is currently on his bench, so I can't comment on the final. But I am so far…read moreimpressed by his patience as well as his flexibility to deal with different styles and levels of instruments and their associated players.