I feel compelled to write a review for Williams Piano Shop, which has been in business since 1927…read more I was helped by Dan, who is a third generation owner. I called one Friday morning at about 11:00 AM and explained to him what type of piano I was looking for. By 3:00 PM that day, he had assembled the piano at his studio, delivered it, and set it up - all for about the price on Amazon. I have never experienced such extraordinary service. And I received a few bonus gifts as well! I don't think you could find better service anywhere! Annie J. ( My daughters purchased pianos on Amazon. They and their husbands had an extraordinarily difficult time assembling them.)

If you enjoy Yamaha pianos, this is the place to be. I was looking for an affordable digital piano…read morefor my apartment and was pleasantly surprised to see the shop containing a great selection of new Yamaha digitals and uprights. Mr. Williams was very patient and considerate as he allowed me to take my time in playing through all the digital pianos for a few hours. He answered all my questions and was friendly to chat with. I eventually landed on the CLP725, and on the same day I purchased the digital piano, he assembled my digital piano in my apartment at no extra cost. I am pleased with my purchase and its very competitive price, and I recommend anyone in search of a Yamaha piano to this piano shop.

We bought a Yamaha U-3 from him 3 years ago for $5K and said there was not only a buy back program…read morebut also a 5X tuning package ($500) we could purchase at a discount if we did it all in one purchase. We were able to get Mark back to tune the piano this year (2025). It seems like Mark has had some health issues in the family and so we had some problems reaching him in the past 2 years but he is now back and honoring his warranty! Thanks Mark!

What an awesome family business of 4 generations! If you want to buy a preowned piano but don't…read morewant to sacrifice on any quality, this is the best place to go! Mark is extremely knowledgeable, and takes excellent care of his pianos. All the pianos in the showroom looked like new, perfectly rebuilt and reconditioned, played nicely and sounded amazing. Mark has always been patient with all my questions and he completely understands my needs. I never expected the process from start to end to be so smooth and easy. He and his family also handled the delivery super well, thanks to them I was able to play my piano before thanksgiving. I am very grateful and I don't know how to thank Mark enough for everything. If you are looking to find really good quality pianos or simply just in need for a piano technician, Mark is the person you can always trust. - a very happy customer :)

Bought a used Yamaha U1 a year ago and have been thrilled with it. While shopping around visited…read moresome well known Boston retailers such as Steinert, Williams, and while I had great experiences with them as well, I knew I was in the right place when I visited East Cambridge Piano. The building is not what you would expect, they are located on the third floor of an old building that almost feels more like a warehouse, I didn't think I had even found the right place at first. Prior to my visit, I would never have considered a used piano. However, the models they have are in absolutely mint condition, sound fantastic, and were all hand picked. It's clear the folks that work here are craftsmen and while they are very easy going they take what they do seriously. Felt very secure that I was getting a great product, and I did. Incredibly laid back environment, none of the nonsensical typical pretense you might find buying an instrument like this. I felt like I could have just hung out in there for a few hours. James answered all of my questions and then basically said "have at it, play whatever you want and let me know if you have any more questions". Zero pressure. They are coming out next week to do a tuning which was included with the purchase. I had to reschedule but James could not have been more accommodating. Go see this guy and buy a piano from him.

James the owner is a peach! We rented a baby grand from East Cambridge Piano for a fundraiser…read moreconcert and needed him to tune a second piano. He came in with the best price and the bonus was that he knew the guys at the venue we were using and was able to coordinate timing with them. Yay! I definitely recommend him for your piano needs. Plus he is a Berklee grad!

We're approaching 15 years in total with NMA, including multiple teachers starting from Musical ABC…read moreclass, 1:1 lessons for our two children, and even for me, taking up first time piano lessons as an adult. Svetlana and team have inspired our children and us as parents, including voice lessons for my wife. I highly recommend NMA for families or indivuals interested in fostering appreciation and enjoyment of music.

Newton Music Academy is a great place for kids who want to explore music. My son has been here…read morelearning piano for almost 7 years since he's four and a half. We had several teachers during the journey and every teacher is fantastic. They really know how to motivate the kids and find the best pieces for them to enjoy the music. The instructors are also very respect to the kids by listening to their opinions and understanding of the music. Moreover, the director, Svetlana is always super patient and helpful to find the best suitable instructor to make the smooth transition, and extremely supportive to help the kids grow naturally. We feel really lucky to join the NMA family, a true nurturing place for kids to enjoy the beauty of music!

Excellent prompt service with outstanding communication. Highly recommended with clear value.read more

Kentaro worked on our piano that had not been serviced in some time. Scheduling was easy. When…read moreadditional issues were found beyond what we expected, he was clear about what he would do and what it would cost, and he stayed late to complete the work.

My 13 year old son has taken piano and voice lessons with Giovanna for three years and it has been…read morea wonderful experience! She is talented, kind, funny, patient, firm and most importantly, has made learning fun for my son. His piano skills improve each week and I credit Giovanna for providing interesting music that motivates him to practice. Giovanna also caught a medical issue with my son's voice, allowing him to get treated for vocal nodes. I highly recommend Giovanna for your child's piano and/or voice lessons. She's the best!

From the owner: *Private piano and voice lessons for all ages and abilities…read more*Professional vocal coaching *Professional concert accompanist, soloist and vocal coach

I have known Yury for years as a valued member of the Newton-Watertown community. He had been…read moretuning my old piano for a long time and when it came time to graduate to a better instrument, I visited his store in Newton. I had a low price range in mind but wanted a decent, real instrument that would hold its tune well in an apartment that's not heat- or humidity-controlled. Other piano shops laughed at my price range and said I'd never find a decent upright piano for less than $5,000. They were completely wrong. Yury is an expert in his craft and I completely trust his advice when it comes to pianos. He tunes them with an old-European-style precision and care that, quite frankly, is very difficult to find from other piano professionals. I purchased a refurbished Yamaha U3 from his shop for a wonderful price and couldn't be happier - true to his word, the piano was perfectly in tune when it arrived and hadn't required any tuning for over two months. When it does, I will be sure to call him - his prices are very reasonable and his work and years of experience, both in Europe and the United States, speaks for itself. I most certainly can vouch that his work is excellent and that the care and depth he brought to the job really made my old instrument a joy to play (and my new one even better!). This shop is a real gem because it's truly a one-man show and a real local business that does it all (there aren't many of those anymore!): he tunes, restores, repairs and sells pianos of all types and sizes. There are used Baldwins, perfect for a beginner student or kid starting out; there are also grand Steinways for the local jazz players and professional performers. In fact, a good friend of mine, a world-class jazz pianist, purchases his instruments at Yury's vs. any of the local chain stores. You will be supporting a LOCAL shop and will know that if you make a purchase, it will be an instrument that had been individually cared for. It will also be a fair price without the huge markup seen at the other places. Buying an instrument, especially a piano, is always intimidating, but I highly recommend this little shop and place complete trust in Yury's services.

Yury did a great job fixing my Steinway small grand piano. Also, he has hosted concerts at his shop…read morefor area pianists, on an excellent piano. Very informal and enjoyable!

Ken Meyer is extraordinarily professional. He is a magician who can make violin sound at its best…read morecapacity and beyond! Thank you from the bottom of my heart Ken!

Ken Meyer is experienced and has good knowledge of violins. He is also honest and unbiased in his…read morebusiness practices. He does nice work on instruments and as we know, he isn't a stickler for schedules. However, when you need a good luthier, he is really good to work with, and he listens to you! Plus he's on the T and there is parking on the street as well.