Had a very nice exchange and series of conversations with Natan from Falcetti which lead to a…read morepurchase. Highly recommend.

An experience of high quality from start to finish. Having visited a number of show-rooms in…read moreseveral states on my piano search, I feel that Falcetti's provided excellent service that I cannot help but recommend to others. Here is why. *Pre-Purchase* The instruments in Falcetti Pianos showroom are in consistently excellent regulation, voicing and tuning (this consistency is not present in other showrooms I visited in various states). Making an appointment was easy and once there I was able to take my time with the instruments, alone in the showroom. On his own initiative, Conner even turned off the AC to create a listening environment to get to know each instrument's nuance. The opportunity to really LISTEN this way is itself worth the price of entry. I found the staff at Falcettis to be more like resources and less like sales-people: they gave me generous time and space to get to know the instruments without any sort of pressure. When I had questions, Conner and Jake were quite knowledgeable, and I feel I learned from them. *Purchase* When I found a pre-owned instrument with which I feel in love, I was offered the opportunity to place a fully refundable deposit to hold the instrument while I visited other showrooms and played other pianos. Again, no pressure. Once I was certain that this instrument was for me, Conner was extremely helpful not just in arranging the purchase but also in helping me source an artist bench at an incredible price, arranging to move my current instrument at no additional cost and arranging a tech to come and re-install a Dampp-Chaser humidity system (that we use as a sort of humidity insurance along with ambient humidification) at no additional cost. At each turn, I was met with generosity and a helpfulness that turned what could easily have become a cumbersome, complex process with many moving parts into something that was, simply, easy. *Move* The moving team communicated in a timely way, was timely (they completed their work ahead of schedule) and, again, made the entire operation easy. Omar, Falcetti's tech who came to reinstall the humidity system on the new instrument was excellent. Timely, did excellent work. A pleasure to work with him. Overall: I am so happy, and thankful, to start what I am certain will be a long-term relationship with Falcetti Pianos.

I feel compelled to write a review for Williams Piano Shop, which has been in business since 1927…read more I was helped by Dan, who is a third generation owner. I called one Friday morning at about 11:00 AM and explained to him what type of piano I was looking for. By 3:00 PM that day, he had assembled the piano at his studio, delivered it, and set it up - all for about the price on Amazon. I have never experienced such extraordinary service. And I received a few bonus gifts as well! I don't think you could find better service anywhere! Annie J. ( My daughters purchased pianos on Amazon. They and their husbands had an extraordinarily difficult time assembling them.)

If you enjoy Yamaha pianos, this is the place to be. I was looking for an affordable digital piano…read morefor my apartment and was pleasantly surprised to see the shop containing a great selection of new Yamaha digitals and uprights. Mr. Williams was very patient and considerate as he allowed me to take my time in playing through all the digital pianos for a few hours. He answered all my questions and was friendly to chat with. I eventually landed on the CLP725, and on the same day I purchased the digital piano, he assembled my digital piano in my apartment at no extra cost. I am pleased with my purchase and its very competitive price, and I recommend anyone in search of a Yamaha piano to this piano shop.

We bought a Yamaha U-3 from him 3 years ago for $5K and said there was not only a buy back program…read morebut also a 5X tuning package ($500) we could purchase at a discount if we did it all in one purchase. We were able to get Mark back to tune the piano this year (2025). It seems like Mark has had some health issues in the family and so we had some problems reaching him in the past 2 years but he is now back and honoring his warranty! Thanks Mark!

What an awesome family business of 4 generations! If you want to buy a preowned piano but don't…read morewant to sacrifice on any quality, this is the best place to go! Mark is extremely knowledgeable, and takes excellent care of his pianos. All the pianos in the showroom looked like new, perfectly rebuilt and reconditioned, played nicely and sounded amazing. Mark has always been patient with all my questions and he completely understands my needs. I never expected the process from start to end to be so smooth and easy. He and his family also handled the delivery super well, thanks to them I was able to play my piano before thanksgiving. I am very grateful and I don't know how to thank Mark enough for everything. If you are looking to find really good quality pianos or simply just in need for a piano technician, Mark is the person you can always trust. - a very happy customer :)

An electric piano we use for our church services had a key that started sticking. East Cambridge…read morewas the second place I called, recommended by another shop who didn't really want to look at it. I almost tried to take it apart myself after watching YouTube videos that said it's usually just dust inside, but I'm really glad I didn't. James knew immediately what the problem was just by looking at the keyboard before taking it apart (he could see a slightly bigger gap between that key and the next; something I couldn't see even when he pointed it out). He took it apart and showed me a crack in the key in question. He replaced the key while I waited and it was good as new. It was a very reasonable price as well. He also met me downstairs at the loading dock with a cart and we rode up on the freight elevator. I now have a go-to place if we ever need another repair. Incidentally, he said he sometimes gets people who bring him a box of parts because they took their piano apart after watching YouTube but couldn't fix it or put it back together. James said the problem is hardly ever dust.

My new Yamaha U3 arrived today. Everything about working with East Cambridge Piano has been superb…read more The website is easy to navigate. James Nicoloro answers every question. He kept up with me in email even when he was out of town on business. When I asked what "professionally refurbished" meant, he sent me the website of the refurbisher so I could see the process. So I made the trek from the Cape into Somerville. When you arrive in the showroom, you know that you are in a place where someone knows and cares about pianos. James offered me lots of options, including some pianos that were less expensive. There is no hard sell. I found the piano I had dreamed about. And James gave me a ride back to the subway station. What service! Michael Griffin, recommended by James, brought the piano this morning. It sounds wonderful. James called to make sure all was well. I could not recommend this business more highly. It has been a great experience.

We're approaching 15 years in total with NMA, including multiple teachers starting from Musical ABC…read moreclass, 1:1 lessons for our two children, and even for me, taking up first time piano lessons as an adult. Svetlana and team have inspired our children and us as parents, including voice lessons for my wife. I highly recommend NMA for families or indivuals interested in fostering appreciation and enjoyment of music.

Newton Music Academy is the best!! My son started music ABC at age 4, and learned how music is fun…read more Mrs. Svetlana taught him fundamental reading in enjoyable way. My son chose piano when he was 5, and our teacher Dr. Synthia has been amazing. Extremely patient, extremely encouraging, and extremely professional... At age 7, he could perform piano in a competition at Carnegie hall, New York and it became wonderful experience for him. We cannot express our gratitude enough!!

Excellent prompt service with outstanding communication. Highly recommended with clear value.read more

Kentaro worked on our piano that had not been serviced in some time. Scheduling was easy. When…read moreadditional issues were found beyond what we expected, he was clear about what he would do and what it would cost, and he stayed late to complete the work.

My 13 year old son has taken piano and voice lessons with Giovanna for three years and it has been…read morea wonderful experience! She is talented, kind, funny, patient, firm and most importantly, has made learning fun for my son. His piano skills improve each week and I credit Giovanna for providing interesting music that motivates him to practice. Giovanna also caught a medical issue with my son's voice, allowing him to get treated for vocal nodes. I highly recommend Giovanna for your child's piano and/or voice lessons. She's the best!

From the owner: *Private piano and voice lessons for all ages and abilities…read more*Professional vocal coaching *Professional concert accompanist, soloist and vocal coach

I have known Yury for years as a valued member of the Newton-Watertown community. He had been…read moretuning my old piano for a long time and when it came time to graduate to a better instrument, I visited his store in Newton. I had a low price range in mind but wanted a decent, real instrument that would hold its tune well in an apartment that's not heat- or humidity-controlled. Other piano shops laughed at my price range and said I'd never find a decent upright piano for less than $5,000. They were completely wrong. Yury is an expert in his craft and I completely trust his advice when it comes to pianos. He tunes them with an old-European-style precision and care that, quite frankly, is very difficult to find from other piano professionals. I purchased a refurbished Yamaha U3 from his shop for a wonderful price and couldn't be happier - true to his word, the piano was perfectly in tune when it arrived and hadn't required any tuning for over two months. When it does, I will be sure to call him - his prices are very reasonable and his work and years of experience, both in Europe and the United States, speaks for itself. I most certainly can vouch that his work is excellent and that the care and depth he brought to the job really made my old instrument a joy to play (and my new one even better!). This shop is a real gem because it's truly a one-man show and a real local business that does it all (there aren't many of those anymore!): he tunes, restores, repairs and sells pianos of all types and sizes. There are used Baldwins, perfect for a beginner student or kid starting out; there are also grand Steinways for the local jazz players and professional performers. In fact, a good friend of mine, a world-class jazz pianist, purchases his instruments at Yury's vs. any of the local chain stores. You will be supporting a LOCAL shop and will know that if you make a purchase, it will be an instrument that had been individually cared for. It will also be a fair price without the huge markup seen at the other places. Buying an instrument, especially a piano, is always intimidating, but I highly recommend this little shop and place complete trust in Yury's services.

Yury did a great job fixing my Steinway small grand piano. Also, he has hosted concerts at his shop…read morefor area pianists, on an excellent piano. Very informal and enjoyable!

Ken Meyer is extraordinarily professional. He is a magician who can make violin sound at its best…read morecapacity and beyond! Thank you from the bottom of my heart Ken!

Ken Meyer is experienced and has good knowledge of violins. He is also honest and unbiased in his…read morebusiness practices. He does nice work on instruments and as we know, he isn't a stickler for schedules. However, when you need a good luthier, he is really good to work with, and he listens to you! Plus he's on the T and there is parking on the street as well.

Very educated and knowledgeable staff about all things Cello! They were very helpful with my…read morerental and I'm getting ready to make a Cello purchase. Just trying to decide if I want a three-quarter or a 7/8 ladies cello size.

Wonderful rental experience with great customer service that went above and beyond when a case was…read morebreaking.