Had a very nice exchange and series of conversations with Natan from Falcetti which lead to a…read morepurchase. Highly recommend.

An experience of high quality from start to finish. Having visited a number of show-rooms in…read moreseveral states on my piano search, I feel that Falcetti's provided excellent service that I cannot help but recommend to others. Here is why. *Pre-Purchase* The instruments in Falcetti Pianos showroom are in consistently excellent regulation, voicing and tuning (this consistency is not present in other showrooms I visited in various states). Making an appointment was easy and once there I was able to take my time with the instruments, alone in the showroom. On his own initiative, Conner even turned off the AC to create a listening environment to get to know each instrument's nuance. The opportunity to really LISTEN this way is itself worth the price of entry. I found the staff at Falcettis to be more like resources and less like sales-people: they gave me generous time and space to get to know the instruments without any sort of pressure. When I had questions, Conner and Jake were quite knowledgeable, and I feel I learned from them. *Purchase* When I found a pre-owned instrument with which I feel in love, I was offered the opportunity to place a fully refundable deposit to hold the instrument while I visited other showrooms and played other pianos. Again, no pressure. Once I was certain that this instrument was for me, Conner was extremely helpful not just in arranging the purchase but also in helping me source an artist bench at an incredible price, arranging to move my current instrument at no additional cost and arranging a tech to come and re-install a Dampp-Chaser humidity system (that we use as a sort of humidity insurance along with ambient humidification) at no additional cost. At each turn, I was met with generosity and a helpfulness that turned what could easily have become a cumbersome, complex process with many moving parts into something that was, simply, easy. *Move* The moving team communicated in a timely way, was timely (they completed their work ahead of schedule) and, again, made the entire operation easy. Omar, Falcetti's tech who came to reinstall the humidity system on the new instrument was excellent. Timely, did excellent work. A pleasure to work with him. Overall: I am so happy, and thankful, to start what I am certain will be a long-term relationship with Falcetti Pianos.

I highly recommend M. Steinert & Sons. I just purchased my first piano for beginners. Vivian and…read moreBrandon were extremely helpful during the entire process. You can tell they are very passionate about music and they know their stuff. Vivian helped me choose the perfect piano for exactly what I wanted. Brandon helped me bring and load my items to my car. And Vivian was so kind to share some music books with me to take home. I got a great deal too because of their moving sale. If only learning how to play the piano was as easy as working with them.

In January 2019, I had the pleasure of meeting Steinway Consultant Michael Murphy at M. Steinert…read moreand Sons. He helped me select a digital Roland piano that met all my needs. We spent the better part of an hour going over a variety of options and educating m on acoustic and digital pianos. We then worked out a convenient delivery date and the removal of my old acoustic upright. The delivery guys were great, clean and efficient. Post-sale, I had a mishap with the headphones provided and Michael replaced immediately without question. If you're in the market for a piano, I'd recommend M. Steinert and Sons and grabbing Michael for assistance.

Roger's Piano is an exceptional resource and seller of high-quality pianos, offering a wide price…read morepoint for various budgets and allowing buyers to satisfy their musical needs as pianists of all ages and levels, from children to amateurs and pros. Roger is extremely knowledgeable, has a great skill with action work and the pianos feel good. His wife, Carol, is an experienced pianist who can help evaluate a buyer's needs and she is great with people. Don't miss this showroom if you are in New England and need a quality instrument. There are two locations- one in Burlington, MA as well as Natick. The range of choices is excellent. As a music educator of pianists and singers of all ages and levels, a pro player myself and producer I was very impressed with the inventory and service. I look forward to future visits.

This review is a little overdue... We purchased our Estonia at the beginning of 2023. I had been to…read morea few shops but found most of the salespeople either not knowledgeable or pushy (or both). Roger was very hands-on but not in any way obtrusive. He encouraged me to try every piano, as I was eager to do, and I surprised myself when I fell for the gently used Estonia (a brand with which I had very little experience). He explained the nuances of each instrument and answered all of my questions before I made my decision. An easy sell! Delivery was great (I forget who they used but it was flawless) and Roger spent time at our house tuning it - perfectly. Alas, we ended up deciding to move back to the west coast, but first to a small rental that would not accommodate a grand piano, and we were faced with the prospect of having to sell or store the piano for an undetermined amount of time. Roger's partner, Carol, convinced us not to sell (which we really didn't want to do, anyway) and helped us move the piano into storage. Thankfully, we found our forever home, and ten months since leaving the northeast we have our Estonia back! Roger and Carol, thank you for helping us find the right piano and for assisting with the storage and move. And for your patience with me! An easy recommendation.

I can't say enough good things about Martin Snow. I went into his shop recently looking at a great…read moreused Yamaha piano at a very good price with a 5 year warrantee, free delivery and tuning. He was very nice and extremely low to no pressure. He answered all my questions and was very easy to work with. He went out of his way to make the piano better for me before delivery by cleaning it up and making sure everything worked properly and sounded great. He has a wealth of knowledge about pianos and I would highly recommend going to him if you are looking for a piano.

Mr. Snow is very knowledgable about all kinds of pianos, and was so friendly when he came to tune…read moremy upright piano. He has also moved one of my pianos when I moved to a different town. I recommend him 100%.

I'm leaving this review for a location and dealers who were incredible in the hunt for my upright…read morepiano. I had been to several piano stores, but the gentlemen here are no doubt the most down to earth piano dealers in the area. I felt that they listened to the type of instrument and sound I was looking for and did not try to sway me to their profit. Moreover, they take their time and do not rush you to pick something immediately. They realize its a savory process, especially if you are true music aficionados. The owner of Faust appreciates music, and keeps that integrity in their business. It is important to feel right when spending this amount of money. I have no regrets going with these folks, and you will not either! They have my business for years to come...

Steve was fantastic. Knew all the details of all of the pianos. I did not buy a piano because I…read morealready have a piano, but if I ever bought a piano I'd buy it from Steve. See you after I hit the powerball. Beautiful pianos.

I feel compelled to write a review for Williams Piano Shop, which has been in business since 1927…read more I was helped by Dan, who is a third generation owner. I called one Friday morning at about 11:00 AM and explained to him what type of piano I was looking for. By 3:00 PM that day, he had assembled the piano at his studio, delivered it, and set it up - all for about the price on Amazon. I have never experienced such extraordinary service. And I received a few bonus gifts as well! I don't think you could find better service anywhere! Annie J. ( My daughters purchased pianos on Amazon. They and their husbands had an extraordinarily difficult time assembling them.)

If you enjoy Yamaha pianos, this is the place to be. I was looking for an affordable digital piano…read morefor my apartment and was pleasantly surprised to see the shop containing a great selection of new Yamaha digitals and uprights. Mr. Williams was very patient and considerate as he allowed me to take my time in playing through all the digital pianos for a few hours. He answered all my questions and was friendly to chat with. I eventually landed on the CLP725, and on the same day I purchased the digital piano, he assembled my digital piano in my apartment at no extra cost. I am pleased with my purchase and its very competitive price, and I recommend anyone in search of a Yamaha piano to this piano shop.

An electric piano we use for our church services had a key that started sticking. East Cambridge…read morewas the second place I called, recommended by another shop who didn't really want to look at it. I almost tried to take it apart myself after watching YouTube videos that said it's usually just dust inside, but I'm really glad I didn't. James knew immediately what the problem was just by looking at the keyboard before taking it apart (he could see a slightly bigger gap between that key and the next; something I couldn't see even when he pointed it out). He took it apart and showed me a crack in the key in question. He replaced the key while I waited and it was good as new. It was a very reasonable price as well. He also met me downstairs at the loading dock with a cart and we rode up on the freight elevator. I now have a go-to place if we ever need another repair. Incidentally, he said he sometimes gets people who bring him a box of parts because they took their piano apart after watching YouTube but couldn't fix it or put it back together. James said the problem is hardly ever dust.

My new Yamaha U3 arrived today. Everything about working with East Cambridge Piano has been superb…read more The website is easy to navigate. James Nicoloro answers every question. He kept up with me in email even when he was out of town on business. When I asked what "professionally refurbished" meant, he sent me the website of the refurbisher so I could see the process. So I made the trek from the Cape into Somerville. When you arrive in the showroom, you know that you are in a place where someone knows and cares about pianos. James offered me lots of options, including some pianos that were less expensive. There is no hard sell. I found the piano I had dreamed about. And James gave me a ride back to the subway station. What service! Michael Griffin, recommended by James, brought the piano this morning. It sounds wonderful. James called to make sure all was well. I could not recommend this business more highly. It has been a great experience.

It isn't just buying a piano at Darrell's...it's the entire experience of being guided toward…read moreadopting an elegant musical instrument and integrating it into your life. The expertise at Darrell's is unparalleled. We made two visits, and Adam greeted us with a warmth and vast understanding that strengthened our knowledge and helped us to feel, always, that the decision was up to us. We purchased an exquisite pre-owned piano, which arrived in pristine condition, delivered by Adam himself (and colleague). His follow-through from beginning to end is the kind of customer service one always hopes to have, in every exchange. Highly recommended.

I went to this store looking for a Clavinova. Adam was amazing and spent time showing me a CSP-170…read morefrom his inventory. The attention to details and exception customer service was refreshing. I purchased the unit and could not be happier. Great sales and service. Will do business again. Very honest and open.

My piano had settled (poorly) after the big move & was shockingly out of tune. Also, two sticky…read morekeys! It was time to schedule a piano tuning. I chatted on the phone with Elena to schedule a time for one of their tuners to come by my apartment. She was very helpful & pleasant, finding a time that worked for both of us. She followed up twice before the appointment - once to confirm, & another time to clarify on the parking situation after the big snow storm. Mike, the tuner, arrived exactly on time. He saw my spinet piano & let out a big sigh, informing me that this may be more difficult than we anticipated. We discussed my goals - I was hoping to return to standard tuning. He got to work on my stubborn, old piano, doing his very best to gentle tweak it back to normal. He did a wonderful job, considering the state of my piano. He honestly reported to me that he couldn't get to fine-tuning it yet, so he didn't charge me full price. I was so grateful for his effort & honesty. I will definitely be returning to Avery for all my piano needs, whether coordinating another tune with Mike or purchasing a new piano.

Traveled all the way up to their location from Atlanta, GA, to purchase a like new 2021 Yamaha U3…read more The whole process was super easy, and they even were able to get our piano shipped(extra cost) to our door within a reasonable amount of time(less than a month). If we were ever in the need of a secondary piano, and they had what we needed we would for sure use them again.

John Harris, the owner of this little shop with used pianos in East Providence, RI, is honest,…read morestraightforward and unassuming. I recently sold him a piano which my family no longer used. He offered a fair price and planned to mark it up a very reasonable amount. He would definitely not take advantage of the novice piano buyer or seller. If I were looking for a piano, I would definitely check out Ye Olde Piano Shoppe. Call first, as he tunes and repairs pianos on site and is not always there.