I was looking into selling or trading my older Steinway. Hard-sell tactics by Rick did not…read more"resonate" with me. I will take my business elsewhere.

I highly recommend M. Steinert & Sons. I just purchased my first piano for beginners. Vivian and…read moreBrandon were extremely helpful during the entire process. You can tell they are very passionate about music and they know their stuff. Vivian helped me choose the perfect piano for exactly what I wanted. Brandon helped me bring and load my items to my car. And Vivian was so kind to share some music books with me to take home. I got a great deal too because of their moving sale. If only learning how to play the piano was as easy as working with them.

We are so happy with the service. It was our first time getting our piano tuned. Ian was at our…read morehouse for over 2 hours I think it was. It was really cool hearing how he bought the sound from really low to perfect. We are so pleased! We highly recommend Fred's Piano Service. Thank you so much for your service. -Tara and Gary of Dedham, MA

Consumer beware - you may schedule a piano tuning and be charged $185 for Fred's Piano Service to…read moredo absolutely nothing. Although we have had our pianos tuned by various tuners over the years, our last tuner retired and referred us to Fred's Piano Service. Going on the good recommendation, we booked a tuning after our recent move. Prior to the service I was informed a tuning by Fred's Piano Service usually costs $185. On the tuning day, the tuner came to my apartment and started working on my Yamaha U1. He was friendly and cordial throughout. After about thirty minutes (in which we were chatting most of the time) he informed me that the piano needed some major work - almost a $1,000 worth of work - before he could tune it. I thanked him for his assessment of my piano and asked if I owed him something for the thirty minutes at my house. Yes - I owed him $185, the same amount that I would have paid had he tuned my piano (a typical tuning takes 1.5-2 hours). This charge for thirty minutes, for a service I didn't ask for, seemed outrageous to me. I called the office and asked to speak with the owner of Fred's Piano Service. He didn't call me back until the following day. Talking with Fred himself was absolutely one of the worst customer service experiences I've ever had. In our phone conversation he constantly interrupted me and absolutely refused to listen. His excuse for his exorbitant "estimate" cost on my piano - an estimate I didn't even ask for! - was that he needed to pay the gas and social security for the tuner who came to my house. He gave the example of taking a car to the mechanic, where you may go in for a regular oil change but only to realize that it needed more work. Fred must be so delusional to still pay for the oil change if the mechanic tells him it's not doable. He had also cashed my check before I was able to have a conversation with him. I've never met a business owner who is so willing to tarnish his business name for $185. He would not even consider a reduced service charge for this bogus "estimate" on my piano - an estimate I DIDN'T EVEN ASK FOR. I was willing to be reasonable and pay for the thirty minutes that the tuner was in my home. I was NOT willing to pay for a full tuning, that I DID NOT receive, and be charged an exorbitant fee for an 'estimate' I DID NOT WANT. As a business owner, it would have been in Fred's best interests to listen more to his customers and try to be reasonable in helping them walk away happy. I was a new customer to his business, and with my extensive piano teacher contacts throughout Boston I could have been a valuable customer to him. A better piano tuning business would have, after a few minutes with my piano, ascertained that tuning was not possible that day, and ask me if I would like to proceed by providing an estimate for work to be done. I was absolutely taken advantage of by the shady business practices of Fred's Piano Service, and will not only never do business with them, I will make sure my piano teacher colleagues are aware of how Fred does business.

I contacted David needing a quick move and he was extremely accommodating. The move went smoothly…read moreand I was given an extremely reasonable rate. He is very responsive when communicating and very knowledgeable and professional! I highly recommend All Things Piano.

All things piano was a great service. He was very friendly and tuned the piano perfectlyread more

Terrific work on a vintage French alto saxophone and tenor saxophone. They were fast, and their…read morerates were very reasonable. It was also helpful to be able to try out a case for the tenor in the shop and see that it was a good fit.

Great people. Was looking for some trumpet accessories. Amazing collection of antique instruments…read more Very accommodating.

This review is a little overdue... We purchased our Estonia at the beginning of 2023. I had been to…read morea few shops but found most of the salespeople either not knowledgeable or pushy (or both). Roger was very hands-on but not in any way obtrusive. He encouraged me to try every piano, as I was eager to do, and I surprised myself when I fell for the gently used Estonia (a brand with which I had very little experience). He explained the nuances of each instrument and answered all of my questions before I made my decision. An easy sell! Delivery was great (I forget who they used but it was flawless) and Roger spent time at our house tuning it - perfectly. Alas, we ended up deciding to move back to the west coast, but first to a small rental that would not accommodate a grand piano, and we were faced with the prospect of having to sell or store the piano for an undetermined amount of time. Roger's partner, Carol, convinced us not to sell (which we really didn't want to do, anyway) and helped us move the piano into storage. Thankfully, we found our forever home, and ten months since leaving the northeast we have our Estonia back! Roger and Carol, thank you for helping us find the right piano and for assisting with the storage and move. And for your patience with me! An easy recommendation.

Roger's Piano is an exceptional resource and seller of high-quality pianos, offering a wide price…read morepoint for various budgets and allowing buyers to satisfy their musical needs as pianists of all ages and levels, from children to amateurs and pros. Roger is extremely knowledgeable, has a great skill with action work and the pianos feel good. His wife, Carol, is an experienced pianist who can help evaluate a buyer's needs and she is great with people. Don't miss this showroom if you are in New England and need a quality instrument. There are two locations- one in Burlington, MA as well as Natick. The range of choices is excellent. As a music educator of pianists and singers of all ages and levels, a pro player myself and producer I was very impressed with the inventory and service. I look forward to future visits.

Excellent prompt service with outstanding communication. Highly recommended with clear value.read more

Kentaro worked on our piano that had not been serviced in some time. Scheduling was easy. When…read moreadditional issues were found beyond what we expected, he was clear about what he would do and what it would cost, and he stayed late to complete the work.

The move, the billing, the competence. Can't say enough. Louis knows his duff and is eager to help…read morematch you up with the right piano He is expert in their care.

I called Mr. Gentile to come to Scituate to try to tune an old baby grand piano that hadn't been…read moretuned in many years. He arrived right on time, as scheduled, and proceeded to do an amazing job! He was very pleasant and professional, and I highly recommend him.

Great place. Knows the instrument and is a great guy to deal with. Strongly recommend, just make…read moresure you call first.

John was superb and extremely knowledgeable! Removed a very stuck trumpet mouthpiece despite a…read moremusic teacher and on-site music repair company both being unable to remove. He even straightened out the dented bell without my asking (at no charge) when a different repair place wanted to charge me $50 to fix! The fact that he's open on weekends is a huge plus. We will only use his service going forward.