The move, the billing, the competence. Can't say enough. Louis knows his duff and is eager to help…read morematch you up with the right piano He is expert in their care.

I called Mr. Gentile to come to Scituate to try to tune an old baby grand piano that hadn't been…read moretuned in many years. He arrived right on time, as scheduled, and proceeded to do an amazing job! He was very pleasant and professional, and I highly recommend him.

I can't say enough good things about Martin Snow. I went into his shop recently looking at a great…read moreused Yamaha piano at a very good price with a 5 year warrantee, free delivery and tuning. He was very nice and extremely low to no pressure. He answered all my questions and was very easy to work with. He went out of his way to make the piano better for me before delivery by cleaning it up and making sure everything worked properly and sounded great. He has a wealth of knowledge about pianos and I would highly recommend going to him if you are looking for a piano.

Mr. Snow is very knowledgable about all kinds of pianos, and was so friendly when he came to tune…read moremy upright piano. He has also moved one of my pianos when I moved to a different town. I recommend him 100%.

Had a very nice exchange and series of conversations with Natan from Falcetti which lead to a…read morepurchase. Highly recommend.

An experience of high quality from start to finish. Having visited a number of show-rooms in…read moreseveral states on my piano search, I feel that Falcetti's provided excellent service that I cannot help but recommend to others. Here is why. *Pre-Purchase* The instruments in Falcetti Pianos showroom are in consistently excellent regulation, voicing and tuning (this consistency is not present in other showrooms I visited in various states). Making an appointment was easy and once there I was able to take my time with the instruments, alone in the showroom. On his own initiative, Conner even turned off the AC to create a listening environment to get to know each instrument's nuance. The opportunity to really LISTEN this way is itself worth the price of entry. I found the staff at Falcettis to be more like resources and less like sales-people: they gave me generous time and space to get to know the instruments without any sort of pressure. When I had questions, Conner and Jake were quite knowledgeable, and I feel I learned from them. *Purchase* When I found a pre-owned instrument with which I feel in love, I was offered the opportunity to place a fully refundable deposit to hold the instrument while I visited other showrooms and played other pianos. Again, no pressure. Once I was certain that this instrument was for me, Conner was extremely helpful not just in arranging the purchase but also in helping me source an artist bench at an incredible price, arranging to move my current instrument at no additional cost and arranging a tech to come and re-install a Dampp-Chaser humidity system (that we use as a sort of humidity insurance along with ambient humidification) at no additional cost. At each turn, I was met with generosity and a helpfulness that turned what could easily have become a cumbersome, complex process with many moving parts into something that was, simply, easy. *Move* The moving team communicated in a timely way, was timely (they completed their work ahead of schedule) and, again, made the entire operation easy. Omar, Falcetti's tech who came to reinstall the humidity system on the new instrument was excellent. Timely, did excellent work. A pleasure to work with him. Overall: I am so happy, and thankful, to start what I am certain will be a long-term relationship with Falcetti Pianos.

We bought a Yamaha U-3 from him 3 years ago for $5K and said there was not only a buy back program…read morebut also a 5X tuning package ($500) we could purchase at a discount if we did it all in one purchase. We were able to get Mark back to tune the piano this year (2025). It seems like Mark has had some health issues in the family and so we had some problems reaching him in the past 2 years but he is now back and honoring his warranty! Thanks Mark!

What an awesome family business of 4 generations! If you want to buy a preowned piano but don't…read morewant to sacrifice on any quality, this is the best place to go! Mark is extremely knowledgeable, and takes excellent care of his pianos. All the pianos in the showroom looked like new, perfectly rebuilt and reconditioned, played nicely and sounded amazing. Mark has always been patient with all my questions and he completely understands my needs. I never expected the process from start to end to be so smooth and easy. He and his family also handled the delivery super well, thanks to them I was able to play my piano before thanksgiving. I am very grateful and I don't know how to thank Mark enough for everything. If you are looking to find really good quality pianos or simply just in need for a piano technician, Mark is the person you can always trust. - a very happy customer :)

Maximus just moved my husband and I from Massachusetts to South Florida. I can't say enough good…read morethings about this company. A 1600 mile interstate move spanning almost five days went off without a hitch. Everything arrived in perfect condition, on time and the crew (Jimmy and Bottie in particular) could not have been any more professional and polite. Totally seamless from start to finish. Thank you Maximus for a stress free, terrific moving experience.

This is the second time my family used Maximus. The first time, my dad used them to both pack and…read moremove. Dad has incredibly high standards - perhaps one could say he's picky! - and he raved for weeks after his move about the caliber of his movers. So when it was our time to move, they were our first call. AND they had the lowest rate of the movers we brought in for quotes! But honestly, I would have paid twice as much for what we got. We had 4 experienced, smiling and dedicated men move us into two locations. EACH of the four movers listened intently to the details of our move - they EACH took responsibility for taking care of our homes, our belongings and ensuring that everything was put exactly where we wanted it. We went into the move exhausted from packing. We came out on the other side energized by the amazing service from Maximus and with ZERO post-move issues to deal with. (The last time we moved was quite the opposite!) I would never ever ever use another mover! Thank you Dennis, Dan, Pat, Batista and Jim - you're the best!

Doug has tuned my baby grand piano several times with no problem but the last time he tuned it, I…read morenoticed after a few days that the soft pedal was detached from the piano. Since I only play it occasionally, I did not notice it. For some dumb reason, I didn't contact him about it. I recently contacted him to tune it again. After several days, he responded and we set up a day and time. I waited all day for him and he did not show up. I called him and texted him but he never responded. Very very unprofessional and he broke my piano.

As a gift, we hired Doug to tune the piano of a relative. The piano had been moved to a new…read moreresidence over a decade ago, and hadn't been tuned since. It sounded 'off' and we knew it was time to have this addressed. I contacted Doug via email giving him specifics on location and piano type and asking for a 'ball park' cost to tune. He replied about an hour later to let me know the usual price to tune is one hundred seventy five dollars, and informed me that if a piano has not been tuned in a very long time, it may require a second tuning to get back into proper pitch. He also made clear if it were in need of repair that would be an additional cost. Prior to tuning, he does an inspection of the instrument to determine the state of hammers, strings and so on after which he is able to give an accurate quote. He also let me know the fee for this inspection and his time is ninety five dollars should we decide at that time to not move forward with the tuning. If we did move forward, the cost of the inspection is included with the tuning fee. We scheduled a time to meet him at our relatives home. He called about a quarter hour before the planned appointment time to let us know he was a little behind schedule, and arrived about 30 minutes later. He was professionally dressed, carrying his tools, wearing a mask. After quick introductions, he headed straight to the piano. There were many questions asked, and he answered them all and seemed to enjoy the conversation. During the inspection he found the piano be 1/2 pitch out of tune and would need to be tuned twice. The first time to correct the pitch and 2 - 3 weeks later, a second tuning to assure accuracy of pitch. During the tuning process, one of the base strings broke. He let us know the cost of a new string is fifty dollars and the cost of installation is seventy five. We ordered a new string through him and he let us know once the string was manufactured and in his hands he would contact us to schedule the install and second tuning. The entire process took about one hour. As he came to us, the round trip, plus work done, was around 3 hours of his time. Playing the piano after that first tuning was a huge improvement. After about six weeks of not hearing from Doug, I sent him an email asking if the new string was in hand, would he please give a call when convenient to schedule the install. He responded within 4 hours (on New Years Day) and called next day to schedule. We were not present during the installation and second tuning, but all went well. Our relative plays for pleasure, not a professional and although the cost to tune a piano twice and install a new string was costly, we feel it is worth the expense. Especially during this time of pandemic, creating moments to enjoy yourself is high on the list of priorities. Doug is a professional businessman, knowledgeable about his chosen career and we are satisfied with his services as rendered.

Kris has taken care of my pianos for years now. They truly understand each instrument's unique…read morevoice and how to keep it singing! They worked on my 1894 Steinway upright for several years and then sold me a wonderful 1921 Steinert baby grand from their private collection. They visit twice a year to keep it singing like an angel. Thank you, Kris!

Kris is the best. We've had them service our piano twice, and the latest time it came out sounding…read morelike a different instrument. Our piano is a family heirloom, and it's played regularly by a proficient pianist. Words cannot fully explain what the improvement in the instrument symbolizes to us. The best I can do is to say that it sounds like it's genuinely happy. Kris is highly recommended and always welcome in our home!

I feel compelled to write a review for Williams Piano Shop, which has been in business since 1927…read more I was helped by Dan, who is a third generation owner. I called one Friday morning at about 11:00 AM and explained to him what type of piano I was looking for. By 3:00 PM that day, he had assembled the piano at his studio, delivered it, and set it up - all for about the price on Amazon. I have never experienced such extraordinary service. And I received a few bonus gifts as well! I don't think you could find better service anywhere! Annie J. ( My daughters purchased pianos on Amazon. They and their husbands had an extraordinarily difficult time assembling them.)

If you enjoy Yamaha pianos, this is the place to be. I was looking for an affordable digital piano…read morefor my apartment and was pleasantly surprised to see the shop containing a great selection of new Yamaha digitals and uprights. Mr. Williams was very patient and considerate as he allowed me to take my time in playing through all the digital pianos for a few hours. He answered all my questions and was friendly to chat with. I eventually landed on the CLP725, and on the same day I purchased the digital piano, he assembled my digital piano in my apartment at no extra cost. I am pleased with my purchase and its very competitive price, and I recommend anyone in search of a Yamaha piano to this piano shop.