Ordering and arranging delivery was great. The delivery people were courteous, but showed up more than an hour before the start of the delivery time window with only about 5 minutes advance notice! Fortunately, someone was home to take delivery, but they could just add easily arrived to an empty house! read more

Great experience with the sale at the store and the installation on a new refrigerator. They had what I needed on the floor and it was delivered the next day. The install was done carefully and quickly by three very courteous young men. They removed my old unit, too. I only hope my service needs, if any, will be fullfiled as well. read more

The worst. No return policy at all. Our $5000 fridge was missing a part. Bought in feb, told mid may for correction. Find literally anywhere else to shop if you want to be protected. So much of this could have been avoided but they simply do not care about service after the sale. So bummed read more

Left a prior review on my refrigerator issue. Finally received correct door handle after 4 attempts and 6 months! Had also purchased a washer & dryer at same time. Have now had tech out due to mildew smell coming from washer. I do leave the lid open between washes. Was told if not warranty issue I would need yo pay service fee of $139. Of course nothing found and I was charged. Still have this issue after purchasing washer disinfectant in hopes of fixing issue. Called today and was told same thing, if not warranty i will be charged $139. I will call another repair place. Fred's may have cheaper prices, and customer service may be good but after that they are a nightmare!! read more

Purchased Thermidor appliances only to find out that Fred did not do installations of the refrigerator or freezer and that there was a $2000 fee for third party installation of the refrigerator and freezer Cooktop hood did not work out of the box and was told it would be at least five weeks before we could get a repairman out Pretty disappointed in my experience with Fred appliance read more

Another fun experience with Freds Appliance. Same story, it's in the warehouse in Seattle and will be here next week. Almost a month later and still waiting. How hard can it be to ship a microwave. Offered to drive to Seattle and pick it up. No can do I will drive to Portland next time I need any thing appliance. read more

We purchased a new build home and were told by the builder to call Fred's and speak to Mitch to make sure that warranty paperwork for our appliances had been submitted. I called and spoke to people and left messages, and was told that Mitch would call me back. Never received a call back. If they can't even call you back, how can you trust them for service? read more

We purchased a fridge , stove , microwave and dishwasher from Fred's a little over a year ago . We have had 12 service calls on the fridge and they kept saying if we have to come out again we will replace it . that was after the 10 th call . Service person came out for the 12 th time yesterday , wake up this morning and my fridge is leaking water from a different place . I'm so very disappointed and dissatisfied with Fred's appliance . The Service Department lady told us that she could just cancel our warranty for all our other appliances . We've purchased Wash machines and dryers and kitchen appliances from Fred's . They have just lost a customer, I will never purchase another thing from Fred's . I will let everyone I know what problems we have had , so they can spread the word as well ! Customer Service isn't Fred's #1 priority , they Sell you the product and don't care after that . Robin Manion read more

Bought washer and dryer for Barndominium. when I got ready to install I unpacked the washer and it was badly damaged. it had been over seven days and I was told they would not do anything about it. Dryer was fine. read more

Fred's Appliance - Appliances Near Me - Kennewick, Washington

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We went to Freds Appliance when our fridge broke We were expecting to wait days for a delivery but Jeremy helped us and had a beautiful refrigerator delivered that same afternoon. The delivery guy even helped two senior citizens empty the old fridge and showed how the new one worked. Great experience! read more

I bought an extended warranty for my whirlpool refrigerator. The ice machine went out in November of 2023 and it's now September of 2024. 10 times a part has been ordered and 10 times I have to call to check on the parts . Once that happens , I am then scheduled out a couple weeks . Some of my parts have been replaced twice . There has been three visits where I'm told this is the last part and I would get a new fridge . I currently have yet another appointment for October 2, 2024. I'm not a betting man but if I was , I'd bet this goes an entire year and perhaps there will be a resolution . One can hope . Btw the ice machine isn't making ice. read more

I do not recommend purchasing appliances at Fred's Appliance. ON THE POSITIVE SIDE, They do carry the appliances they want to sell in stock. ON THE NEGATIVE SIDE, If you want specific appliances, they will have to order them like anyplace else. Their prices will not be competitive, so you will need to get prices from other dealers and make them match the price. MOST IMPORTANT, Fred's Appliance does not service appliances. once you buy an appliance any problems are between you and the manufacturer. If any of the Appliances you buy at Fred's Appliance are defective, it's your problem and you will get no help from them. We bought a over the range microwave with other appliances from Fred's Appliance. After six months the Microwave failed. It's been two months now working with the manufacturer. We still do not have the microwave repaired, replaced or refunded. FRED'S APPLIANCE ONLY SALE APPLIANCES. AFTER THAT THERE IS NO HELP, FRIENDLINESS OR SERVICE. read more

I would give it 0 stars if it was possible. In March we spent a ton of money there for kitchen appliances, a Frigidaire frig w all the bells and whistles included. The left door never properly closed and a part was ordered for it a few months ago. Tech came out and diagnosed only a door Le eling was needed, which fixed it temporarily for a day. Since then, same problem. Customer service declined installing the part that was never installed to fix it without charge, as it was sent back to manufacturer and I was now responsible for diagnostics, repair, etc.. Sparky cust service rep and I feel very cheated by this "service" from Fred's appliance​ read more

We bought. Dishwasher from Fred's. After six months it broke down. They had no idea when the parts would be in. After 2 months with no word we bought a new dishwasher, not from Fred's. After 9 months we got a call saying the parts were in. Just beware Fred's would not switch out the dishwasher even though they were in stock. They assumed it would be okay to let a customer be without for 9 months. They sold this Turkish dishwasher but could not service it. Buyer beware Fred's has turned into fly by night company. read more

I realize this is probably not the best platform for venting or warning others. However, I'm frustrated and want to share. If you're in the market for an appliance... I recommend staying away from Fred's Appliance Kennewick. Not just this store in particular, but in general all of Fred's Appliance since when I call I usually have to deal with Spokane and can only speak to sales in Kennewick. I purchased a washer and dryer set from them and the extended warranty. The dryer barely lasted more than 2 years. Requested a repair a couple months ago. When the technician showed up they didn't have the right part. Now that they have a different part that hopefully works they say they can't fit me in until the beginning of August. That will be 4 months without the dryer I purchased from them under warranty. They did mention I could get a third party company to fix it sooner. The problem with that is the other companies I talked to will only perform the work if I pay for it and then I have to seek reimbursement. The other companies explained that they have had troubles in the past and don't want to deal with seeking reimbursement themselves since they had been burned in the past. I feel like I have probably left out some details and this post would not have been written if I had felt like the customer service was decent. All this to say... buyer beware. I do not recommend Fred's Appliance as they have not earned my repeat business. I would post zero stars if possible. read more

My family came in to purchase a washer and dryer. We were at the store for 20 minutes without anyone offering to help us. There was one salesperson on the floor who let us know someone would be with us several times as he was helping other people. Several employees walked by us, not a single one said anything to us- including who I assume was the manager as he was dressed business casual. No eye contact, no smile, no words. We were looking to spend a couple thousand dollars. No thank you, our business is going elsewhere. read more

Purchased an LG washer with extended warranty, it didn't even last a year before it broke and flooded the laundry room. Its been sitting for almost 3 months now because we're waiting for them to send a repairman. I've gotten messages telling me that technicians will be coming and nobody ends up showing up. Do not buy appliances from here. read more

Refrigerator motor started grinding on Friday night late. Called Saturday morning and was told that I needed to call Monday morning their service department. I advised the rude associate that I just bought the frig 10 months ago and have their 5 year warranty. The associate stated that it was only good when their service department worked. So the warranty is not good on the weekends? I asked him if the frig stopped working and I lost everything in the frig/freezer or the house burned down would they cover it, the associate stated that I was being ridiculous. Also, if the warranty is only good Mon-Fri, then I should get partial refund for the weekends. The associate then hung up on me. So long, peace of mind!!!!! read more

Months it get an appointment to get machine fixed and then longer to get the parts in. Do not recommend!

I'm very frustrated with this company..I've been having an issue with my refrigerator since June of this year. The service people have come out four times but have done nothing to really fix it. The refrigerator runs for a very long time, shuts off for 15 or 20 minutes, then runs again for 40 minutes...happens all day long. The last they came out with their "senior" service guy, all he really did was turn down the setting on the fridge and tell me to pull the refrigerator farther away from the wall so it wouldn't bother me as much at night (the fridge is on the other side of my bedroom wall)... I called again on October 2, got a service manager in Spokane who told me she would call me back that day..The next day I called back as the mgr had not called me back...She told me she had reached out to the Kennewick location and they were going to bring something out to measure how often the compressor turns on and off. It's now October 5th, I called Spokane again and have not received a call from anybody in the Kennewick store or Spokane. I'm not sure what else needs to be done. I've been complaining about this since early June and I really don't want to wait until my fridge dies and I have to replace it.... So...warning to all of you out there. read more

Big THANK YOU to Brian at the Kennewick Fred's Store. I try to purchase from local companies. So, when we needed a freezer in Aug. 2023, we purchased an upright GE freezer from Fred's, along with an extended warranty. Oct. 10, 2024, the freezer stopped working. It took until October 17 for 2 repairmen to check it. They determined the compressor had stopped working & had to be replaced. Fortunately for us, the warranty covered that major cost. We were told a compressor would be ordered & it would be in in 7-10 days. As of October. 30, we had heard nothing, so called the repair center. April said the part had been ordered, but not received. She would go ahead & send out a tracking request. No news by Nov. 2, so I called the company's cooperate headquarters in Spokane. The man I spoke to said their repair center was closed on Sat.; the store itself had trouble getting hold of the repair center; they were really short staffed & had trouble hiring anyone; &, besides the issue was basically between me & GE! So much for service & a warranty. He gave so many excuses why he could not help me with my 'problem'. It was very frustrating. I then called the Kenn. store & got no answer. On Nov. 4, I finally got hold of a BRIAN at the Kenn. store. He wasn't permitted to give out his manager's extension, but told me when I might get hold of him. We still had not heard from the repair center by the next day, so we called the Kenn. store & asked for Brian. He said he would check on the compressor. HE CALLED BACK & said the compressor was actually IN! Next came a call from the repair center saying, yes, the compressor was in - there had just been a miscommunication about it! He notified the repair center it was in. Next, we got a call that the repair was set up for Nov. 18! We really needed that freezer, but were told there were no earlier dates available. So one month & 11 days later, we finally got a working freezer. What would have happened if BRIAN had not actually taken the time and made the effort to help me. Again, thank you, Brian. read more

I purchased a washer dryer set 2 years ago from Fred's. The dryer stopped working shortly after purchase. Their tech came out after a long wait and "fixed" the problem. Again, the dryer broke soon after they fixed it. Fast forward. I have not had a working dryer for over a year. They have been out to my house 6-8 times. I am told they screwed the machine up when they "fixed" it the first time. Still today, they refuse to replace my dryer. Customer service is obviously not important to Fred's. read more

I would suggest avoiding Fred's. We have now purchased 2 appliances and delivery and customer service has been an issue both time. The first one (fridge) took several weeks to show up (~2 months). After about a month Fred's did not take any initiative to call us with anything like a status and when I called I think I had to remind them I was still waiting. The second time it was a freezer. The item showed up at our house badly dinged up. We refused the delivery and delivery guy said they would call us the next day with a status. No call. I called 2 days later for a status. They said they would call me the next day. No call I called 2 days later for a status. They said they would call right back. 2 hours later...no call So I when into the store. They say it will be delivered in 2 days...We will see. read more

Fred's Appliance - Appliances Near Me - Kennewick, Washington

I contacted Freds through their website in the AM. Was told Id be contacted via text/phonecall. That never happened. I call Freds after work today. First person I speak to has me answer a littany of questions not pertaining to the appliance just to tell me they'll "call me back." So I call back again with the Model/serial of appliance. Just go get told they have 1 guy and I cant get help to mid-May. Jumping through hoops all day to finally be told... we cant help. Pretty shit imo. read more

What's up with their add on prices? Shopping for a basic electric range. I found just what I wanted! Brand I trusted, options I was looking for, price I could live with.....until they started tacking on. $100 for delivery? Really? We live less than 7 miles away! $20 to take my old, clean, working range? $20 for power cord because they choose not to use the one I already have? Do the math, $600 sale with $140 tacked on in "extras". I found the identical range at a "big box store", without the helpful salesperson, also without the $140 service charges. At the end of the day not paying an extra $140 I didn't need to, seemed like a wise option. Look around! read more

If I could give negative stars I would. These people are unbelievable. I gave them $12000.00 for appliances and am still waiting six months later for the last appliance to be delivered. Sales staff are rude, disrespectful, un caring and the entire management team over there needs replaced. they have a sestemic performance problem. 6 month for a freezer and still waiting. Supply chain my butt. Delivery staff are even worse. They put my washer base together wrong and so the drawer wouldn't close. One of their rude workers said "I suppose you want that fixed?" DUH! If you find you need appliances and find yourself walking in this store, RUN FOREST RUN! I will never give them another $ of mine and recommend the same to you, go anywhere but to this store till they fix their shipping and delivery timelines and also replace the entire management staff. Oh yea and then there is the golfer sales man. He should be fired and then cained and then .... read more

Horrible! Will NEVER, EVER purchase from Fred's again. I called explaining that I needed a freezer ASAP. Mine had just failed and it contained a lot of meats and vegetables that I didn't want to spoil. As it happened, Fred's had the make and model that I wanted. I told the salesman to put it on hold and that I'd be there within the next 1/2 hour. I arrived and was told that it was a floor model without box. I said OK, paid for it and brought it home. It was clearly USED. Both sides and back had rain/mud spots near the bottom (it was left outside with no box). The owner's manual was dogeared and resting in the freezer without the common plastic envelope. There was no warranty card. All of the tape used when the unit was shipped was missing except for the tape holding the AC cord to the back - that was previously removed and reinstalled. One of the shelves had been moved from where it was placed for shipment to a different location. The finish on the inside had a black scar/mark near the bottom of the freezer. I could go on but you get the idea. At a minimum they should have told me that it was a used return item and offered a discount. Fred's is rather dishonest in my opinion. read more

I'd give zero if I could. I had a fridge delivered 14 months ago.... Which delivery team damaged my front door. I finally had it replaced after monthly calls, reminders and reminding them it needed to be replaced. It took over a year.... I've had a fridge for 10 months before the compressor went out, then had to wait 3 months for service to come "look" at it to tell me it's be an additional 6 weeks for parts.... But 2 weeks later I was called and was told they were going to cancel my warranty service request because they didn't have anyone in the area qualified to fix it. I'd have to go directly to the company for warranty service. Come to find out that was and out right lie! Because the same repair guy came to the house to "look" at another appliance (wine fridge) that was malfunctioning. Appliance malfunctions are not their problem--- but the service /warranty calls are. They are liars, lazy, and do as little as possible until you go some where else to get service.... If customer service is what you want and look for in a company, stay away from FREDS! read more

Super disappointed with their customer service/follow-up. Claimed to lose our account, unable to find our purchase of a refrigerator and dishwasher from December. Came out to assess dishwasher and needed to order a part. Showed up without the part, and said they needed to go get it from the hardware store and wouldn't make it back to finish the install as they were already behind. (This is a month after said part was "ordered".) That was last week. No-show yesterday as scheduled. Wondering if they'll actually ever show up. Thumbs down Fred's. read more

It's very clear these people care very little about customer satisfaction based off the ignored reviews on both google and facebook. But on to my first (and last) visit. I originally went in to view Bosch dishwashers as well as schedule a service for my washer and dryer. I was quickly told they have no Bosch dishwashers available for me to look at (Don't their commercials state "If we advertise it, we have it!")? Apparently not. I am then told even ordering a Bosch dishwasher is incredible difficult but they can sell me one with their $300 service contract. They also don't do any installations, they outsource to a third party and cant provide any details about availability or price for the service. I then asked again about scheduling service because it seemed to be ignored after they realized I would not be purchasing anything on the spot. I explained I worked Mon-Fri 9-5 and asked how late they come out and if they are available weekends. He stated they "really want to be done before 3pm" and don't work weekends, but he explained I could just take a day off work if I wanted service. He added they are 3+ months out, so I said go ahead and set up and appointment as my work schedule might change by then. He then states their service is separate and he can't help me, but they can call me to set it up. The third day is approaching and I have still not receiving any communication about setting up an appointment. It is very clear they have no interest in providing any type of customer service and if you don't make a purchase on the spot they prefer you don't even deal with them. I also suggest you look up their penalties for illegally selling service contracts. Horrid business practice and I would recommend ANY appliance store before them. Oh, and Best Buy has all Bosch dishwashers on display, a feat seemingly incredible difficult for Fred's. read more

We purchased a GE dryer about 3.5 months ago. the drum sheared off inside of the frame. the backing plate came off and the whole back the drum now has paint removed everywhere. we called GE for warranty and it looks like at a minimum of a week to get someone out on warranty. Called Fred's to get help and they basically said deal with the warranty through GE. so much for buying and supporting a local business. well I called the corporate office and it is not any better. they told me I would not be able to get any assistance or a technician until January. that is a month out. I asked about replacement or a loaner and I got we would have to go through GE. The Lady who I was talking to me hung up after I told her that is very poor customer support. They have zero customer service. 1800 dollars spent on a washer and dryer with no customer support. never buy from Freds. Hopefully GE will get this fixed. update we got a repair tech out through the warranty with GE. 12/13/2021 6 days after the failure. The entire drum assembly needs replaced. the part is on backorder. we are still waiting on final confirmation of how long it we be until we can dry clothes again. read more

Where to begin! I went in to shop for a new dishwasher and was greeted with a friendly sales person Bang. That's the only good thing about this review. I found a Bosch dishwasher I liked paid for it, and was told that delivery people would call within 2 days. Two weeks later no calls from anyone. My son called to see if he could get answers on why there was a problem, Bang literally lied to him saying he's tried calling several times and I didn't answer!!! So we're on the phone now why can't we schedule... oh we don't do that here , we contract that out. So why would you call my mom? Dead silence. Because they didn't. Well she doesn't want the dishwasher anymore and wants a refund on her credit card. Response- we can't do that today I'll have to call your mom Monday ... guess what never happened... I just disputed the charge with the credit card company instead . Don't shop here.. besides the delivery fee was a couple hundred dollars and HD is free. read more

Everytime something is wrong with our washer it takes over a month for service. We were told that if we find someone to do the repair they would pay that service center. No one will do it, 1 location won't due to non payment. We will not be bk. $250 warranty worth nothing. Last repair item we had to do ourselves. Atleast they didn't charge us for the part. Washer is now out of warranty and on its last leg. Unless you are very knowledgeable of appliance repair avoid Fred's. 2 star since we were given a loaner. read more

New range broke. Service is absent after multiple calls. Extended warranty did not help. Been a month with no cooking

People should be aware if you need warranty work done after your appliance purchase From Fred's in Kennewick, you will have to call Spokane. They are the most useless group of salesmen in Kennewick. It is now going on 3 months and no return calls to repair REFRIGERATOR. I highly recommend staying away from Fred's in Kennewick. Ron F. read more

We ordered a microwave in kit and none of it fit our kitchen the salesman didn't measure it correctly they wouldn't take any information or appliance back not even if we paid the restocking fee....Terrible service will never go back to F read more

We bought a refrigerator from Fred's in March 2022. In February 2023. It stopped working I called Fred's to get it repaired and they said it would be April before they could get somebody out there. They suggested I call GE. GE made an appointment for someone to come fix it three weeks later. They were a no-show for that day and rescheduled the repair for another three weeks. I called Fred's to see if they could get somebody out here earlier and they said they couldn't get anyone to come until June. I can live without a dishwasher or washing machine, but it is very hard to live without a refrigerator. When I called Fred's, they were no help at all. Since I purchased the refrigerator from them less then a year ago. I was hoping they would stand behind their product or be willing to work to keep a customer. That was not the case. I would not suggest them nor will I be buying from them again. read more

we bought a new refridge from Freds. We like to shop local when we can. after 6 months the water filter fitting broke. It took a almost 2 months to get a tech out to fix it. Finally our day to have our repair came and nobody showed up at the appointment time and there was no call as to why. The next day we called and they did not give us a reason why nobody showed up or did not get a phone call. Why did I have to become a nasty person I don't like to be to demand someone come out when they said they would? If I had purchased from Costco, the problem would have been fixed within a couple weeks. When my husband went down to talk with them in person some snotty salesperson said "we just sell them, we don't repair them." What the heck?? The issue was finally resolved but we will NEVER buy from Freds again or recommend them to anyone else. Shop Costco. read more

I'm so sorry to say maybe Fred's is going to go out of business. Just waiting on hold for about 15 minutes to try to schedule an appt to repair my 2 y/o Bosch microwave that cost $500 is sobering. So while on hold I decide to look at the Yelp reviews. I think the days of your neighborhood appliance store or neighborhood anything are over. read more

We recently purchased a Frigidaire refrigerator at Fred's Appliances. It's a $2k piece of junk and Fred's service sucks! When we called for service not more than a month from the purchase date it is freezing everything in the refrigerator and the ice cream in the freezer is like soft serve. The ice and water dispenser is a floor nightmare. It shoots ice cubes and sprayed water everywhere. When the Fred's repairmen came out after their error in our appointment being made they entered our home wearing no masks for Covid safety. When we complained today after notifying the repair center no one has called us back as the repairman said he would, we want to know what's happening with the compressor repair to our unit, the phone rep sat in silence when confronted about the service men wearing masks. She said they would be messaged to wear them. When my husbands response was, "They should be wearing masks in every home they enter." Again, silence. So here's some volume for you FRED'S! YOU SUCK! SORRY I BOUGHT A REFRIGERATOR FROM YOU. IT WILL BE LAST APPLIANCE YOU SELL ME! read more

Fred's Appliance - Frozen radishes 3days in the fridge - Appliances Near Me - Kennewick, Washington

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