Every part of the pool Has broken. I was told it is common…read morefor parts to break after 5 years but the booster, the cleaner x2, the light, it just seems extreme

I am just trying to be honest ... I hired pulliam pools in Ft worth to remodel my pool... Terrible…read moreexperience, first the quality of work would have been abysmal if i hadn't sent pictures to the foreman asking about the work being done. Then the foreman quit during the filling stage and I had no direction and no one informed me he had quit .. days later I had to call the main office to figure out why on the most critical part of the remodel I couldnt get in touch.. After getting a new foreman some grout work had been repaired and they cleaned their tools and left a stream of grout down our decorative stairs. I have asked them to clean it for over a month not happening . The start up requires service and when the service side showed up they were unaware that it was a brand new plaster and was about to treat in a manner I had been told by them would damage my pool. They were supposed to service it weekly and missed a week which allowed algae to grow in my newly remodeled pool. After talking to that supervisor it has been better.. I also hired them to replace and work on some pool equipment and that group did a good job... I would use pulliam for technical repairs and maybe cleaning service but not for remodel or new pool install..

pictures tells you the drama we went through while sunstone pool installed a pool next door and we…read moresuffered over nine months of nonstop damage next door in 2022 because they worked for sunstone pool. It is now 2926 we moved. Stayed in touch with the current owners of that house still experiencing mud clog issues and damages due to sunstone's pool poor installment from 2022. Company owners still harassing and name calling, never change. It took over four years for an inappropriate response comment on google review here after they told us off over phone call in 2022. Somethings never change. Disgusting trashy people like Brad or Kevin would have better customer services, work standards and hired professional employees, maybe this business wouldn't fear of comments and review ratings. We're trying to move on, it's been over four years and these little bugs still brings up old drama and shit. Maybe they should've been plumbers since they love bringing up old shit

BEWARE: SunStone Pools & Outdoor Living, cancelled an unfinished project via email using a bogus…read moreexcuse while owing us thousands of dollars and leaving us with an unusable backyard full of rocks, sand, holes, rusted metals, and trash. The owner, Brad, is refusing to return the money and give us an itemized breakdown of all cost and labor. He has threaten to countersue me if I take any legal action and has name dropped his Attorney, A. H., to attempt to intimidate me. Below is a summary and I have attached a more detail timeline of events. May 31, 2023. Agreement. Total Cost $62,950. Verbally discussed with Byron (Sales person) that I needed the project completed July 4th. As of July 5th, I have given SunStone Pools $36,950 and they have only completed $20,550 worth of work. On June 20, due to an argument with Brad, owner, over a timeline where he shouted and called my idea to fill the pool back up because it was cracking due to the extreme heat stupid. I received a timeline via email with milestones and an agreed completion date of July 14 from Byron at the direction of Mark (marketing) who had de-escalated the situation the day before. After the owner had asked his workers to leave my house. By July 5, I started receiving text and calls that they were having trouble sourcing the travertine that they knew back on June 19 that they had to pre order 3 weeks in advance. That night I sent an official notification to everyone that I needed that project completed by the agreed date of July 14, 2023 as agreed verbally and in writing. On July 6. Brad sent me an email cancelling the project because according to him, me asking for the project to be completed by the date that was agreed verbally and in writing was "anticipatory breach of contract." SunStone Pools stopped work and abandon the job, so I requested an itemized breakdown of all costs and labor to determine the exact amount owed to us and that any money owed to us be returned by July 10, 2023 end of day. Brad the owner has refused. I filed a claim with the BBB and his only response was that he cancelled the project because I "promised not to pay" which is lie and I submitted the email as proof. This has been a nightmare for me and my family and yet he continues to attempt to re write history with his own narrative to justify what he did to us. I just want the thousands of dollars that was given to him to complete a job to be returned to me so that I can start cleaning up the mess that his company left behind. Please Beware !

As an update, AHS did send out another Pool company and they found nothing (0) ZERO wrong with my…read moreheater. AHS refunded my money that I paid to have someone go out and look over my heater and my heater is now working. I told AHS that they needed to fire Knock Out Pool because they were being dishonest trying to sell product that wasn't needed. They told me they were going to do this. If by chance you have a problem with your swimming pool heater and your Home warranty company wants to send out Knock Out Pool tell them you don't want them because of what happened with my pool equipment. After all this happened Knock Out Pool did contact me and offered to put in a new motor into my pool heater at no charge. I didn't respond to them.

Do not use this company for your pool. We are 15 months in and pool is still not complete. The…read moreowner is very rude, defensive and difficult to work with. She wanted to call our pool build a remodel and said you do not need a permit for a remodel!!! She does not understand how to work with cities getting permits. Permits took her MONTHS. She is unfamiliar with fencing requirements and told us when the pool was ready for plastering that it could not be plastered without a fence around it. Why didn't she tell us that months ago after the gunite was poured. Yet another 3 month delay because of her lack of knowledge. She is unprofessional and lacks basic city rules and requirements for pool building.

Ahead of Schedule and Right On Budget! I interviewed several companies, and grew apprehensive after…read morespeaking to them, and almost decided against getting one, until I was lucky enough to Call Blue Haven and speak with Jennifer. Her knowledge, experience, and friendly demeanor sold me instantly. She designed a beautiful pool, and told me every step that was going to happen, and responded instantly with any questions or concerns that I had. Mike, the owner, is extremely hands-on, and was on site the majority of the time, and was patient and very knowledgeable. They brought the project in not only ahead of schedule, but exactly on budget. They made my dream come true of owning a pool. I would recommend Blue Haven Pools 1000%!

Blue haven has a complete lack of professionalism and accountability. Have stated issues that need…read moreto be resolved since last August and suddenly now they claim nothing is their problem. Their staff lacks common courtesy of returning messages and calls. They take everything as a personal attack instead of from a professional standpoint. Will be reporting and having BBB look into complaints further. Only given one star because there isn't an option for zero. Do NOT use this company. Certain things were done cheaply and they have no actual expertise and that's why. Spend the money and have someone who knows pools help you.

Great service we line in Bella ranch every one loves scooter if your looking for a great pool put…read moreyour trust in scooter he's a good family man and trust is key !!! He even showed up for maintenance on time I see a few negative reviews rest assured this is bots and fake reviews from the big company's scooters solid

From the owner: Willsha Pools offers pool construction, remodeling, plaster, servicing and equipment repair.read more

Very dismissive and unfriendly after his pool girl drained my pool after…read moreServicing by leaving my pool cleaner outside on the pool deck. Water ran down the street and pumps were running dry for two days. His lack of concern was amazing and because the was persistent in getting in touch with someone he amended his monthly bill I had received that more by $50. No offer to compensate for water that had had to add. Sent people out to spend five minutes to tell me all was fine and the I find the Polaris not even working after they left. One week later my main pump motor failed.

Lemasters was a pleasure working with, very organized, prompt , knowledgeable. They produce a high…read morequality product that will last for years. Highly recommend Lemasters pools, and wouldn't think twice about hiring them if I had to do it again.

Bucks rebuilt our waterfall, installed mosaics, and replaced some coping for us and did a super…read morejob! Waterfall even flows better than it did when it was originally built. Alex was completely up front on what he could do with our 18 year old pool and what was not really practical. Very easy to work with, dependable, and very reasonably priced compared to other companies that bid our rebuild

Bucks pools saved our project after another pool contractor stole our money & deserted us. The…read moreSanchez's (Bucks) were priced appropriately, honest, punctual, accurate and operate in top character. They came within budget and are the most professional in business. They rushed to make corrections even after receiving final payment. Look no further for your pool or outdoor space needs. Bucks is the best!!!