cracked my back so hard it made me let out a little moan…read more... I rate the experience 5 stars overall though -Jacob Newkirk.

my family had a bad experience with Dr Shapiro. My husband had an abscess on his brain.Dr called my…read moreson when surgery was done. said it went well and they got it all out. you have been informed. My husband remained in the hospital for 44 days after surgery till he finally died there. Dury the time of surgery till the time my husband died we never once saw or heard from Dr Shapiro. never a follow up or brain Ct to see how brain was healing. After a month we requested a Ct scan to see why my husband still was not awake or responding after a month.this man calls him self a brain specialist. I don't know how he sleeps at night

On February 10, 2026, I received an injection of cortisone to decrease the amount of pain in my…read moreshoulder and arm. My Primary Care Physician had opined that the rotator cuff might be the problem, and that cortisone might help. Within hours of the procedure, the pain was gone! Yesterday, on March 29, 2026, while visiting my wife in her hospital room, I leapt from my chair to prevent (successfully) a table from falling over and caused excruciating pain in that shoulder. My phone call to N.E. Orthopedics today confirmed my suspicion that it was too soon for a follow-up shot, but I was dismayed to hear that their company might not want me to return. Frankly, I was so shocked to learn that information that I merely hung up without seeking an explanation.

I had an appointment that I could not keep and tried numerous times to reschedule. AI Emma was at…read morethe switchboard. My identifying information was taken. Emma stated it could not reschedule my appointment. I asked to speak to a human. Was told there is a ten minute wait. Fine. Emma immediately proceeded to repeat the office is closed (it was 10 AM on a Tuesday). "You can hang up now." I went to the office today to try to reschedule and was informed I have to CALL to do that. I proceeded to describe my experience from the previous day and suggested maybe they should contact IT or the AI provider because the system obviously is not working properly. My suggestion was met with indifference. And she repeated the only way to reschedule was to call. I was simply trying to reschedule but also help. I hope AI Emma doesn't eventually replace the indifferent human with whom I spoke. The confidence in AI Emma's voice when she said, "you can hang up now" was unprecedented. I am leery of what to expect if I follow through with my referral.

given how understaffed almost all health facilities are these days these people did a great job…read moregetting me in for a steroid injection for spinal stenosis that was cripplingly painful. The procedure went very smoothly, the staff was patient with my nervousness and questions. The next day I could move pretty freely again for the first time in over a year and cleaned my house! Thank you all.

The doctors are great but good luck reaching a live human. They have an AI Bot named Alice. She…read moretakes messages, but as far as I can tell she never forwards them to anyone. Alice scheduled me for an appointment in Northampton with a doctor who does not see patients in that office. Even if you do reach a front desk human, they really aren't very personable.

Dr. Anderson has a great rating on healthgrades.com and I'm sure is a fantastic doctor but…read moreunfortunately, I was unable to find out how good. The receptionist, Heather, was completely rude and incompetent. Without getting into too many details, I am need of spinal surgery due to slipped disk or worse, according to my spine doctor and I am in terrible pain. I need surgery immediately. Due to some confusion regarding insurance, which I have, she seemed to only want to turn me down and push me away. I can't believe how mean and unfeeling someone could be towards someone else. Dr. Anderson, you should seriously consider replacing Heather. She is NOT an asset to your practice.

I was sorry to read the other review by Quinn S. and I certainly don't discount their experience,…read morebut I believe it was one of those unfortunate phone calls that we've all had. Overall I would rate my experience(including Heather), start to finish,as excellent, and far beyond my expectations. I started having pain from spinal stenosis , and a slipped disc that left me unable to stand, walk, sleep.... I was referred to Dr. Anderson, and within a month(it's a very long surgery and takes some time to line everything up) I had my operation. After 2 days at Mercy hospital(also an excellent experience) I went home. The next morning as I got out of bed I slowly realized that the stenosis pain was gone. Absolutely gone. I'm still dealing with the post-op pain, stemming from a whole lot of work on the affected area, which decreases every day. I would absolutely recommend Dr. Anderson and his very professional team.

let me tell you about this guy. 19 years ago I threw a weed Wacker and injured my back in the…read moreprocess. stupid me. I could not lay back after injuring my back and ended up for a couple weeks waiting for my next appointment . when I got to see the doc my legs were swollen. he sent me in for Diagnostics and scheduled me early due to his upcoming vacation which I really appreciated.

Dr Kruger, Jessica Temple PA-C and staff are excellent! Dr Kruger and Jessica Temple PA-C were…read morethe first medical providers to thoroughly evaluate and to really listen to me. ( I had been previously seen elsewhere) i am on the right course of medical care because of their clinical excellence and compassion. !!!! Thank you!

Terrific doctor. Takes his time with each patient. Carefully evaluates, has incredible recall on…read morepast visits and chart history, offers all kinds of options and possibilities & perhaps most importantly, gives honest feedback on expectations and results. Very caring practitioner which is why he has so many repeat customers.

Dr. Hasan is an expert in his medical field. During my visit he did a thorough examination of me,…read morediagnosed my health condition correctly and explained to me what I can do to cure my condition. During his time he was very patient and understanding. I feel very lucky to meet Dr. Hasan.

For 8 years, my husband has suffered excrutiating back pain at the hands after three failed…read moreprocedures from Kenneth Kramer. The first procedure was minimal. It failed. The dates of procedures do not matter too me, the failures are what matter. The second procedure was major where two screws were installed in my husband's back. Failed. They never set right. The third procedure was to reinstall the screws once again. Failed. My husband has been on pain medication for years for the extreme pain of having two screws in his body that aren't set right and constantly shifting...literally floating in his back. Every time I see the look of pain and anguish on his face and how much he is suffering and unable to walk and live a normal life, I think of these three failures. Every time he is short fused and angry due to excruiating pain, this man is the first thing that comes to mind. I highly suggest if you are looking for back relief from back issues, choose another option. There are other options out there. Thank God.

Great doctor for back problems- he put me on a schedule where he said try PT then try shots then…read moretry an epidural then surgery- no having to chase your doctor wondering what is next. I would recomend him highly.

Every single staff member of this office it's extremely professional, respectful, got i'll stand…read morethe work, ethics, Big customer service it's outstanding plus everybody there is really nice. They treat you love and respect they tried to come for you the most possible they can they listen to you. They understand your pain and they don't make you feel like whiner or you're faking it or . They knew came to help you with any need or any errands you need to do or any paperwork they need to fill out for on top of that too. And they check you after they do something to you. Like put any court shots or gel shots. Is it going to surgery? They constantly call you to check on you and see how you're doing. See something if you have any questions or you scare or have anxiety. They talk to you explaining things with most detailed you why every step needs to be done. makes me felt better and safe. call you and text you to remind you when you have an appointment so you don't forget and if you do they contact you so you reschedule don't get mad about it. I've been in a lot of orthopedic doctors in my life. Trust me, and most of them deny me cortisone shot treatment because they told me I was too young. I started this journey with my issue at 36 years old. some doctors don't even wanna bother. Did you do some at least check them. They was You are so and painful. I almost up until my wife told me about this place and she make an appointment for me and took me. This was the first place who listen to me they check me and told me I guess if you are twice and I need knee replacement surgery on both of my knee and told me I guess if you are and I need knee replacement surgery on both of my knees nothing I could do about it. I'm so grateful I found this place and be too where you go there

I recently had knee (Dr. O'sullivan) and shoulder (Dr Luber) replacements with New England…read moreOrthopedic Surgeons. I have heard of excellent results with other surgeons at NEOS but these two professionals and Dr. Aljazar, the anesthesiologist, deserve your trust. I had no complications and friends were surprised at how quickly I healed. One post op program sends a survey to check on you, which is an efficient way to communicate. They follow up immediately with a call if there are issues to discuss. All in all a very good experience.